CallHub vs. Google Voice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallHub
Score 8.0 out of 10
Small Businesses (1-50 employees)
CallHub is designed to integrate with an organization’s CRM. The solution helps users to reach the right people the right time with their virtual call center, voice and SMS broadcasting software. CallHub is available in over 200 countries. Key benefits include: Virtual Call Center Agents all over the country to talk to leads using the software. Agent accounts are free because CallHub charges only for the calls made. Agents can make calls from a browser, phone, SIP…N/A
Google Voice
Score 8.0 out of 10
N/A
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.
$10
per month
Pricing
CallHubGoogle Voice
Editions & Modules
No answers on this topic
Starter
$10
per user/per month
Standard
$20
per user/per month
Premier
$30
per user/per month
Offerings
Pricing Offerings
CallHubGoogle Voice
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsCallHub does not charge per seat, but only for the calls and SMSs. Credits can be purchased and used as required.
More Pricing Information
Community Pulse
CallHubGoogle Voice
Top Pros
Top Cons
Features
CallHubGoogle Voice
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
CallHub
8.4
1 Ratings
1% above category average
Google Voice
-
Ratings
Agent dashboard8.01 Ratings00 Ratings
Validate callers8.01 Ratings00 Ratings
Outbound response9.01 Ratings00 Ratings
Call forwarding8.01 Ratings00 Ratings
Click-to-call (CTC)8.01 Ratings00 Ratings
Warm transfer8.01 Ratings00 Ratings
Predictive dialing9.01 Ratings00 Ratings
Interactive voice response9.01 Ratings00 Ratings
REST APIs8.01 Ratings00 Ratings
Call scripts9.01 Ratings00 Ratings
Call tracking9.01 Ratings00 Ratings
Multichannel integration8.01 Ratings00 Ratings
CRM software integration8.01 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
CallHub
8.4
1 Ratings
2% above category average
Google Voice
-
Ratings
Inbound call routing9.01 Ratings00 Ratings
Omnichannel inbound routing8.01 Ratings00 Ratings
Recording8.01 Ratings00 Ratings
Quality management8.01 Ratings00 Ratings
Call analytics9.01 Ratings00 Ratings
Historical reporting8.01 Ratings00 Ratings
Live reporting8.01 Ratings00 Ratings
Customer surveys9.01 Ratings00 Ratings
Customer interaction analytics9.01 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CallHub
-
Ratings
Google Voice
3.8
50 Ratings
73% below category average
Hosted PBX00 Ratings8.423 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings5.326 Ratings
User templates00 Ratings1.619 Ratings
Call reports00 Ratings2.043 Ratings
Directory of employee names00 Ratings1.925 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CallHub
-
Ratings
Google Voice
5.8
64 Ratings
37% below category average
Answering rules00 Ratings3.943 Ratings
Call recording00 Ratings7.850 Ratings
Call park00 Ratings6.422 Ratings
Call screening00 Ratings7.459 Ratings
Message alerts00 Ratings3.462 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CallHub
-
Ratings
Google Voice
7.3
42 Ratings
12% below category average
Video conferencing00 Ratings6.220 Ratings
Audio conferencing00 Ratings8.037 Ratings
Video screen sharing00 Ratings5.613 Ratings
Instant messaging00 Ratings9.326 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CallHub
-
Ratings
Google Voice
6.4
60 Ratings
26% below category average
Mobile app for iOS00 Ratings4.843 Ratings
Mobile app for Android00 Ratings8.048 Ratings
Best Alternatives
CallHubGoogle Voice
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CallHubGoogle Voice
Likelihood to Recommend
8.0
(1 ratings)
3.4
(70 ratings)
Likelihood to Renew
-
(0 ratings)
9.3
(7 ratings)
Usability
-
(0 ratings)
9.0
(9 ratings)
Support Rating
-
(0 ratings)
7.0
(35 ratings)
Implementation Rating
-
(0 ratings)
10.0
(2 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.0
(1 ratings)
Professional Services
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
CallHubGoogle Voice
Likelihood to Recommend
CallHub
It is a simple process: Go to the campaign tab and click on the campaign you are joining, and here, review the questions and suggested script to guide your conversation, remembering, of course, that the most important thing is to be yourself through this software and the window that will mark the progress so join the campaign at this point do not hang up now you are controlling the communication through this software you can leave the campaign and fill with a smile the answers you get from users.
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Google
In the past, I would have happily recommended this for small business use cases. Due to its affordability, versatility, and low barrier to entry as well as its simplicity to use. Google Voice was integrated into the Chrome Browser, it was easily accessed from Gmail, and integrated into Gmail and could even be leveraged in such a way to when phone numbers were clicked on, Google Voice was the tool used. However over the past few years and more, in the past couple of years from 2021 to current, this tool seems to have lost favor with the Alphabet suite of tools. With the lack of integrations, it's becoming less stable, and people are just opting more for Google Meet Voice. The biggest area where this is less appropriate and where opportunity has opened for others is its lack of features, like virtual attendants, call recording, call transcription, SMS, MMS, CRM integration, and other key features even 1 or 2 person business really needs in this day and age
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Pros
CallHub
  • All you'll require is your login credentials.
  • You have been given a username for two complementary programs that we use: one is for limited access to remote sales services and call services.
  • Callhub has been limited to protect privacy.
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Google
  • Google Voice has been great for setting up additional phone lines and numbers.
  • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
  • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
Read full review
Cons
CallHub
  • Using new software is frustrating at first, but worth the effort.
  • It's a little weird at first, but it saves you time and the frustration of dialing the wrong number.
  • If it doesn't sometimes work, simply press the update button until you see the phone number you want to answer.
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Google
  • I think there is room to improve with regards to call forwarding.
  • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
  • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
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Likelihood to Renew
CallHub
No answers on this topic
Google
It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
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Usability
CallHub
No answers on this topic
Google
I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
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Support Rating
CallHub
No answers on this topic
Google
They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
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Implementation Rating
CallHub
No answers on this topic
Google
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
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Alternatives Considered
CallHub
No answers on this topic
Google
The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
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Contract Terms and Pricing Model
CallHub
No answers on this topic
Google
Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
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Professional Services
CallHub
No answers on this topic
Google
It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
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Return on Investment
CallHub
  • For all calls, you must complete at least the first question you are asked in the survey so that we know what type of connection.
  • You can leave a voice message, and a pre-recorded message will play on your answering machine or service when the call is saved.
  • If you get a signal compromised or problem you can hang up once you are in the software which makes it quick and easy.
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Google
  • Cost for Google Voice is stellar, starting at $10/mo per user.
  • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
  • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
  • The cell phone app is reliable and easy to deploy.
Read full review
ScreenShots

CallHub Screenshots

Screenshot of Agent interface to make calls and fill in survey questionsScreenshot of Configurable agent dial in methodsScreenshot of Call monitoringScreenshot of Voice broadcast campaign with analyticsScreenshot of SMS Sign up campaignScreenshot of Power dialer