CallHub vs. Google Voice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallHub
Score 6.0 out of 10
Small Businesses (1-50 employees)
CallHub is designed to integrate with an organization’s CRM. The solution helps users to reach the right people the right time with their virtual call center, voice and SMS broadcasting software. CallHub is available in over 200 countries. Key benefits include: Virtual Call Center Agents all over the country to talk to leads using the software. Agent accounts are free because CallHub charges only for the calls made. Agents can make calls from a browser, phone, SIP…N/A
Google Voice
Score 7.7 out of 10
N/A
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.
$10
per user/per month
Pricing
CallHubGoogle Voice
Editions & Modules
No answers on this topic
Starter
$10
per user/per month
Standard
$20
per user/per month
Premier
$30
per user/per month
Offerings
Pricing Offerings
CallHubGoogle Voice
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsCallHub does not charge per seat, but only for the calls and SMSs. Credits can be purchased and used as required.
More Pricing Information
Community Pulse
CallHubGoogle Voice
Considered Both Products
CallHub

No answer on this topic

Google Voice
Chose Google Voice
Google Voice operates in a narrow niche compared to other high-volume call products, such as Gong and Outreach. Google Voice would be much better, structured for small teams with limited calling, less structure, and fewer call scripts. For instance, this would better serve a …
Chose Google Voice
Google Voice definitely lacks features compared to enterprise-level solutions. Enterprise VoIP providers have a customer support component well in place. The interfaces for desktop and mobile are also much more refined, and they integrate well with the existing communication …
Chose Google Voice
Google Voice at the peak of its adoption did serve as a very real and effective solution. However bugs persisted, and innovation lacked, and support for the product soon declined. However, there are several other solutions provided that focus on making one product as best as it …
Chose Google Voice
I chose Google Voice for their seamless integration. Calls and text bundle and email alerts. While Skype had great quality calls a long time ago, I noticed their support team is horrible with many bugs and crashes. The call logs on Skype were not registering and sometimes it …
Chose Google Voice
Google Voice stands far above products like Vonage, RingCentral, and Jive (GoToConnect). It is more mature as a VOIP product and free to home/personal users. For small usage scenarios like ours, Google Voice cannot be beat on price and ease of use. It is very affordable to keep …
Chose Google Voice
Google Voice is way easier to get going and use. It's cheaper, more robust, and doesn't have any issues with the app not ringing or not transferring calls correctly. Plus, a lot of our employees already have experience using Google Voice with their personal accounts and found …
Chose Google Voice
Zoom and Slack are the closest comparisons I can come up with, but those are pretty different use cases, at least for us.
Chose Google Voice
The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in …
Chose Google Voice
FluentCloud/FluentStream is what we ended up using for our business. It too is easy to use, a little tougher to integrate, but not bad at all, and much cheaper. Does everything I need it to do. I would switch to Google Voice if it was cheaper as I use all the other Google …
Chose Google Voice
Google Voice is easier to use, but in Skype you can have local numbers in different countries (not only in the US).
Skype call rates are lower than Google Voice's rates for non-US numbers, check the rates according to your predicted usage.
Chose Google Voice
I've used in-house systems at other agencies and they went down all the time, were not reliable and were extremely expensive.
Chose Google Voice
Google Voice is great if you are a one-man business. It allows you to have a business phone number for people to call without having to give your personal cell phone number out to strangers. The cost is very affordable. But as your business grows, you need to look for a better …
Chose Google Voice
Google Voice and Dialpad, I believe, are a very equal match, and we chose Google Voice due to only a small amount of interface differences that made a difference in the service's functionality. Also, we had used google voice for a long time before Dialpad, so making the …
Chose Google Voice
Google Voice has the best interface, and is the easiest to use of all the phone services out there. It also is free! We love Google Voice because it gives us a free phone number that many people can use, so my entire team can have one unified number that employees can call and …
Chose Google Voice
I primarily use Google Voice for texting, but I’ve also used EZ Texting for similar purposes. The main difference is that Google Voice excels at individual communications, while EZ Texting is best for mass texts. Google Voice texting does not cost anything, whereas EZ Texting …
Chose Google Voice
Google Voice is much more cost efficient and doesn't have all the bells and whistles that our small company doesn't need. Google Voice never tries to upsell us and just makes an easy-to-use product that has greatly increased the efficiency of our organization. We aren't …
Chose Google Voice
Google Voice performs similar communication activities compared to many other business service tools. However, one often must integrate other Google apps in order to fully experience the benefits that other platforms experience locally. Voice does have the benefit of merging …
Chose Google Voice
Google Voice was a superior product in our opinion to some that we looked at because of its versatility and ease of implementation. Not only were those big determinants in our decision, but the cost-effectiveness of the program played a major role in our decision. Some of the …
Chose Google Voice
Google has a larger ecosystem.
Chose Google Voice
Google Voice is more reliable than CallHippo and has better call quality. Additionally, Google Voice's integration into Google Hangouts expands it functionality for video calls. Google Voice also provides access into Google's contact directory giving quick access to anyone who …
Chose Google Voice
Google Voice is hard to compare because on a cost basis it is so much lower than it's competitors. As a whole, I would say it's definitely lacking features compared to Nextiva, and a few from RingCentral but the service is reliable and it has the most commonly used core …
Chose Google Voice
The price was a huge standout since we have a large number of users and because of this it was important for us. Aside from cost the reliability was also of utmost importance due to the urgent nature of some of the calls. These were the two main reasons we chose this platform.
Chose Google Voice
Google Voice was perfect for the small team setting where we needed to coordinate calls from time to time with urgency and supported call forwarding in a manner consistent with the services we need to provide to our clients.
Chose Google Voice
We have Cisco tools as a primary option for our VoIP needs due to it's more professional approach. However Google Voice has recently became a business level program as well. I'm happy to use it due to it's unique features and the flexibility as we always expect from Google.
Features
CallHubGoogle Voice
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
CallHub
8.4
Ratings
0% below category average
Google Voice
-
Ratings
Agent dashboard8.00 Ratings00 Ratings
Validate callers8.00 Ratings00 Ratings
Outbound response9.00 Ratings00 Ratings
Call forwarding8.00 Ratings00 Ratings
Click-to-call (CTC)8.00 Ratings00 Ratings
Warm transfer8.00 Ratings00 Ratings
Predictive dialing9.00 Ratings00 Ratings
Interactive voice response9.00 Ratings00 Ratings
REST APIs8.00 Ratings00 Ratings
Call scripts9.00 Ratings00 Ratings
Call tracking9.00 Ratings00 Ratings
Multichannel integration8.00 Ratings00 Ratings
CRM software integration8.00 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
CallHub
8.4
Ratings
1% above category average
Google Voice
-
Ratings
Inbound call routing9.00 Ratings00 Ratings
Omnichannel inbound routing8.00 Ratings00 Ratings
Recording8.00 Ratings00 Ratings
Quality management8.00 Ratings00 Ratings
Call analytics9.00 Ratings00 Ratings
Historical reporting8.00 Ratings00 Ratings
Live reporting8.00 Ratings00 Ratings
Customer surveys9.00 Ratings00 Ratings
Customer interaction analytics9.00 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CallHub
-
Ratings
Google Voice
5.3
Ratings
40% below category average
Hosted PBX00 Ratings6.00 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings3.00 Ratings
User templates00 Ratings1.40 Ratings
Call reports00 Ratings6.90 Ratings
Directory of employee names00 Ratings9.00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CallHub
-
Ratings
Google Voice
8.4
Ratings
2% above category average
Answering rules00 Ratings8.50 Ratings
Call recording00 Ratings8.10 Ratings
Call park00 Ratings6.40 Ratings
Call screening00 Ratings10.00 Ratings
Message alerts00 Ratings9.00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CallHub
-
Ratings
Google Voice
7.5
Ratings
5% below category average
Video conferencing00 Ratings6.10 Ratings
Audio conferencing00 Ratings7.90 Ratings
Video screen sharing00 Ratings8.00 Ratings
Instant messaging00 Ratings8.00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CallHub
-
Ratings
Google Voice
7.1
Ratings
10% below category average
Mobile app for iOS00 Ratings6.90 Ratings
Mobile app for Android00 Ratings7.40 Ratings
Best Alternatives
CallHubGoogle Voice
Small Businesses
CloudTalk
CloudTalk
Score 7.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 5.2 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CallHubGoogle Voice
Likelihood to Recommend
8.0
(0 ratings)
7.6
(0 ratings)
Likelihood to Renew
-
(0 ratings)
9.3
(0 ratings)
Usability
-
(0 ratings)
8.0
(0 ratings)
Support Rating
-
(0 ratings)
7.0
(0 ratings)
Implementation Rating
-
(0 ratings)
10.0
(0 ratings)
User Testimonials
CallHubGoogle Voice
Likelihood to Recommend
It is a simple process: Go to the campaign tab and click on the campaign you are joining, and here, review the questions and suggested script to guide your conversation, remembering, of course, that the most important thing is to be yourself through this software and the window that will mark the progress so join the campaign at this point do not hang up now you are controlling the communication through this software you can leave the campaign and fill with a smile the answers you get from users.
Read full review
In the past, I would have happily recommended this for small business use cases. Due to its affordability, versatility, and low barrier to entry as well as its simplicity to use. Google Voice was integrated into the Chrome Browser, it was easily accessed from Gmail, and integrated into Gmail and could even be leveraged in such a way to when phone numbers were clicked on, Google Voice was the tool used. However over the past few years and more, in the past couple of years from 2021 to current, this tool seems to have lost favor with the Alphabet suite of tools. With the lack of integrations, it's becoming less stable, and people are just opting more for Google Meet Voice. The biggest area where this is less appropriate and where opportunity has opened for others is its lack of features, like virtual attendants, call recording, call transcription, SMS, MMS, CRM integration, and other key features even 1 or 2 person business really needs in this day and age
Read full review
Pros
  • All you'll require is your login credentials.
  • You have been given a username for two complementary programs that we use: one is for limited access to remote sales services and call services.
  • Callhub has been limited to protect privacy.
Read full review
  • Google Voice has been great for setting up additional phone lines and numbers.
  • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
  • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
Read full review
Cons
  • Using new software is frustrating at first, but worth the effort.
  • It's a little weird at first, but it saves you time and the frustration of dialing the wrong number.
  • If it doesn't sometimes work, simply press the update button until you see the phone number you want to answer.
Read full review
  • It can be tricky to configure exactly how you want it. If you are particular about which voicemail greeting goes to which number, and how it appears when it rings through to the phone - it can take a good amount of work to set it up properly.
Read full review
Likelihood to Renew
No answers on this topic
It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
Read full review
Usability
No answers on this topic
I think it works really well in the arena it operates in, but not so well in areas where an enterprise system would be more appropriate. It's great for quick solutions that just work, but not so much for more complex call management tasks.
Read full review
Support Rating
No answers on this topic
They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
Read full review
Implementation Rating
No answers on this topic
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
Read full review
Alternatives Considered
No answers on this topic
Google Voice operates in a narrow niche compared to other high-volume call products, such as Gong and Outreach. Google Voice would be much better, structured for small teams with limited calling, less structure, and fewer call scripts. For instance, this would better serve a support motion, where you provide a phone number for customers to call, so you have some level of routing and an end destination. If you were also expecting constant change in the personnel who have assigned numbers, it is easy to provision and remove numbers, but you might lose continuity with some of the phone numbers being allocated.
Read full review
Return on Investment
  • For all calls, you must complete at least the first question you are asked in the survey so that we know what type of connection.
  • You can leave a voice message, and a pre-recorded message will play on your answering machine or service when the call is saved.
  • If you get a signal compromised or problem you can hang up once you are in the software which makes it quick and easy.
Read full review
  • Google Voice has saved us a lot of time in regards to overall productivity.
  • Google Voice allows us to operate at a greater scale than without it.
  • Google voice allows us to track which advertisements are working best.
  • Google Voice allows us to spend less time listening to voicemails.
Read full review
ScreenShots

CallHub Screenshots

Screenshot of Agent interface to make calls and fill in survey questionsScreenshot of Configurable agent dial in methodsScreenshot of Call monitoringScreenshot of Voice broadcast campaign with analyticsScreenshot of SMS Sign up campaignScreenshot of Power dialer