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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CallHub

    Score6 out of 10
    Small Businesses (1-50 employees)
    CallHub is designed to integrate with an organization’s CRM. The solution helps users to reach the right people the right time with their virtual call center, voice and SMS broadcasting software. CallHub is available in over 200 countries. Key benefits include: Virtual Call Center Agents all over the country to talk to leads using the software. Agent accounts are free because CallHub charges only for the calls made. Agents can make calls from a browser, phone, SIP…N/A

    Vonage Business Communications

    Score8.7 out of 10
    N/AVonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.

    $19

    per month per extension

    Pricing
    CallHubVonage Business Communications
    Editions & Modules
    No answers on this topic
    Mobile
    $19.99
    per month per extension
    Premium
    $29.99
    per month per extension
    Advanced
    $39.99
    per month per extension
    Offerings
    Pricing Offerings
    CallHubVonage Business Communications
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsCallHub does not charge per seat, but only for the calls and SMSs. Credits can be purchased and used as required.—
    More Pricing Information
    Community Pulse
    CallHubVonage Business Communications
    Considered Both Products
    CallHub
    No answer on this topic
    Vonage
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    86%
    Would buy again
    18 Answers
    Delivers good value for the price
    No answers on this topic
    89%
    Delivers good value for the price
    17 Answers
    Happy with the feature set
    No answers on this topic
    95%
    Happy with the feature set
    20 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    79%
    Lived up to sales and marketing promises
    11 Answers
    Implementation went as expected
    No answers on this topic
    85%
    Implementation went as expected
    11 Answers
    Features
    CallHubVonage Business Communications
    Contact Center Software
    Comparison of Contact Center Software features of CallHub and Vonage Business Communications
    Feature
    CallHub
    8.4
    1 Ratings
    1% below category average
    Vonage Business Communications
    -
    Ratings
    Agent dashboard8.01 Ratings00 Ratings
    Validate callers8.01 Ratings00 Ratings
    Outbound response9.01 Ratings00 Ratings
    Call forwarding8.01 Ratings00 Ratings
    Click-to-call (CTC)8.01 Ratings00 Ratings
    Warm transfer8.01 Ratings00 Ratings
    Predictive dialing9.01 Ratings00 Ratings
    Interactive voice response9.01 Ratings00 Ratings
    REST APIs8.01 Ratings00 Ratings
    Call scripts9.01 Ratings00 Ratings
    Call tracking9.01 Ratings00 Ratings
    Multichannel integration8.01 Ratings00 Ratings
    CRM software integration8.01 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of CallHub and Vonage Business Communications
    Feature
    CallHub
    8.4
    1 Ratings
    1% above category average
    Vonage Business Communications
    -
    Ratings
    Inbound call routing9.01 Ratings00 Ratings
    Omnichannel inbound routing8.01 Ratings00 Ratings
    Recording8.01 Ratings00 Ratings
    Quality management8.01 Ratings00 Ratings
    Call analytics9.01 Ratings00 Ratings
    Historical reporting8.01 Ratings00 Ratings
    Live reporting8.01 Ratings00 Ratings
    Customer surveys9.01 Ratings00 Ratings
    Customer interaction analytics9.01 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of CallHub and Vonage Business Communications
    Feature
    CallHub
    -
    Ratings
    Vonage Business Communications
    9.8
    7 Ratings
    15% above category average
    High quality audio00 Ratings9.97 Ratings
    High quality video00 Ratings9.74 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of CallHub and Vonage Business Communications
    Feature
    CallHub
    -
    Ratings
    Vonage Business Communications
    9.7
    4 Ratings
    12% above category average
    Desktop sharing00 Ratings9.74 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of CallHub and Vonage Business Communications
    Feature
    CallHub
    -
    Ratings
    Vonage Business Communications
    9.8
    6 Ratings
    13% above category average
    Calendar integration00 Ratings10.03 Ratings
    Meeting initiation00 Ratings9.95 Ratings
    Record meetings / events00 Ratings9.45 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of CallHub and Vonage Business Communications
    Feature
    CallHub
    -
    Ratings
    Vonage Business Communications
    10.0
    3 Ratings
    18% above category average
    Live chat00 Ratings10.03 Ratings
    Online Events Security
    Comparison of Online Events Security features of CallHub and Vonage Business Communications
    Feature
    CallHub
    -
    Ratings
    Vonage Business Communications
    9.7
    4 Ratings
    20% above category average
    User authentication00 Ratings9.74 Ratings
    Participant roles & permissions00 Ratings9.74 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of CallHub and Vonage Business Communications
    Feature
    CallHub
    -
    Ratings
    Vonage Business Communications
    9.7
    11 Ratings
    14% above category average
    Hosted PBX00 Ratings9.78 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings10.09 Ratings
    Directory of employee names00 Ratings9.711 Ratings
    Call Management
    Comparison of Call Management features of CallHub and Vonage Business Communications
    Feature
    CallHub
    -
    Ratings
    Vonage Business Communications
    9.4
    12 Ratings
    8% above category average
    Answering rules00 Ratings9.912 Ratings
    Call recording00 Ratings9.29 Ratings
    Call park00 Ratings9.710 Ratings
    Call screening00 Ratings9.910 Ratings
    Message alerts00 Ratings8.812 Ratings
    Business SMS/External Messaging00 Ratings9.17 Ratings
    Online Fax00 Ratings8.64 Ratings
    Voicemail Transcription00 Ratings10.06 Ratings
    Mobile apps
    Comparison of Mobile apps features of CallHub and Vonage Business Communications
    Feature
    CallHub
    -
    Ratings
    Vonage Business Communications
    9.8
    12 Ratings
    10% above category average
    Mobile app for iOS00 Ratings9.912 Ratings
    Mobile app for Android00 Ratings9.79 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of CallHub and Vonage Business Communications
    Feature
    CallHub
    -
    Ratings
    Vonage Business Communications
    9.7
    6 Ratings
    13% above category average
    Centralized communications management00 Ratings9.76 Ratings
    Team messaging00 Ratings9.96 Ratings
    Team document sharing00 Ratings9.44 Ratings
    Call and meeting analytics00 Ratings10.05 Ratings
    Best Alternatives
    CallHubVonage Business Communications
    Small Businesses
    Zendesk Talk
    Score8.5 out of 10
    Broadvoice | GoContact
    Score9.1 out of 10
    Medium-sized Companies
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Webex Calling
    Score8.8 out of 10
    Enterprises
    Bright Pattern Contact Center
    Score8.4 out of 10
    Webex Calling
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CallHubVonage Business Communications
    Likelihood to Recommend
    8.0
    (1 ratings)
    9.7
    (29 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    5.0
    (2 ratings)
    Usability
    -
    (0 ratings)
    9.9
    (6 ratings)
    Support Rating
    -
    (0 ratings)
    1.0
    (11 ratings)
    User Testimonials
    CallHubVonage Business Communications
    Likelihood to Recommend
    CallHub
    It is a simple process: Go to the campaign tab and click on the campaign you are joining, and here, review the questions and suggested script to guide your conversation, remembering, of course, that the most important thing is to be yourself through this software and the window that will mark the progress so join the campaign at this point do not hang up now you are controlling the communication through this software you can leave the campaign and fill with a smile the answers you get from users.
    Incentivized
    Read full review
    Vonage
    Vonage Business Communications excels in scenarios requiring seamless remote work, such as virtual teams and remote workers. It's also ideal for businesses needing reliable disaster recovery solutions. However, it may be less appropriate for very small businesses with minimal communication needs or those with limited budgets, as the comprehensive features might be more than necessary.
    Read full review
    Pros
    CallHub
    • All you'll require is your login credentials.
    • You have been given a username for two complementary programs that we use: one is for limited access to remote sales services and call services.
    • Callhub has been limited to protect privacy.
    Incentivized
    Read full review
    Vonage
    • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
    • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
    • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
    Incentivized
    Read full review
    Cons
    CallHub
    • Using new software is frustrating at first, but worth the effort.
    • It's a little weird at first, but it saves you time and the frustration of dialing the wrong number.
    • If it doesn't sometimes work, simply press the update button until you see the phone number you want to answer.
    Incentivized
    Read full review
    Vonage
    • The extension can only have three devices which is difficult if you work in multiple locations. Your cell phone is one of the three, so you really only get two. I have three office locations that I work out of and it would be nice to have my extension at each.
    Incentivized
    Read full review
    Likelihood to Renew
    CallHub
    No answers on this topic
    Vonage
    I think it will be renewed as overall it is a midrange product that mostly does what we need it to
    Incentivized
    Read full review
    Usability
    CallHub
    No answers on this topic
    Vonage
    I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
    Incentivized
    Read full review
    Support Rating
    CallHub
    No answers on this topic
    Vonage
    We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
    Incentivized
    Read full review
    Alternatives Considered
    CallHub
    No answers on this topic
    Vonage
    We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
    Incentivized
    Read full review
    Return on Investment
    CallHub
    • For all calls, you must complete at least the first question you are asked in the survey so that we know what type of connection.
    • You can leave a voice message, and a pre-recorded message will play on your answering machine or service when the call is saved.
    • If you get a signal compromised or problem you can hang up once you are in the software which makes it quick and easy.
    Incentivized
    Read full review
    Vonage
    • Cut down phone hardware expense since the soft phone is free and easier to use.
    • Text is becoming a more important and effective way to reach clients. Some will not answer a call or accept voicemail but respond quickly to text messages.
    • Allows me to work from anywhere with smart phone app saving hours at work.
    Read full review
    ScreenShots

    CallHub Screenshots

    Screenshot of Agent interface to make calls and fill in survey questionsScreenshot of Configurable agent dial in methodsScreenshot of Call monitoringScreenshot of Voice broadcast campaign with analyticsScreenshot of SMS Sign up campaignScreenshot of Power dialer