What users are saying about
Top Rated
67 Ratings
376 Ratings
Top Rated
67 Ratings
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Score 7.6 out of 100
376 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Sales Force Automation

    CallRail

    Feature Set Not Supported
    N/A
    6.4

    Pipedrive

    64%
    Pipedrive ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    6.5
    65%
    15 Ratings

    Workflow management

    N/A
    0 Ratings
    7.8
    78%
    12 Ratings

    Territory management

    N/A
    0 Ratings
    6.6
    66%
    8 Ratings

    Opportunity management

    N/A
    0 Ratings
    9.1
    91%
    57 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.7
    77%
    55 Ratings

    Contract management

    N/A
    0 Ratings
    3.0
    30%
    9 Ratings

    Quote & order management

    N/A
    0 Ratings
    5.1
    51%
    7 Ratings

    Interaction tracking

    N/A
    0 Ratings
    7.1
    71%
    13 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    4.3
    43%
    9 Ratings

    Customer Service & Support

    CallRail

    Feature Set Not Supported
    N/A
    2.9

    Pipedrive

    29%
    Pipedrive ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    4.7
    47%
    6 Ratings

    Call center management

    N/A
    0 Ratings
    1.1
    11%
    5 Ratings

    Help desk management

    N/A
    0 Ratings
    3.1
    31%
    6 Ratings

    Marketing Automation

    CallRail

    Feature Set Not Supported
    N/A
    8.7

    Pipedrive

    87%
    Pipedrive ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.7
    87%
    40 Ratings

    Email marketing

    N/A
    0 Ratings
    8.7
    87%
    4 Ratings

    CRM Project Management

    CallRail

    Feature Set Not Supported
    N/A
    6.3

    Pipedrive

    63%
    Pipedrive ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    7.6
    76%
    55 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    4.1
    41%
    5 Ratings

    Reporting

    N/A
    0 Ratings
    7.1
    71%
    54 Ratings

    CRM Reporting & Analytics

    CallRail

    Feature Set Not Supported
    N/A
    5.2

    Pipedrive

    52%
    Pipedrive ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    5.1
    51%
    11 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.7
    87%
    60 Ratings

    Customizable reports

    N/A
    0 Ratings
    1.7
    17%
    8 Ratings

    Customization

    CallRail

    Feature Set Not Supported
    N/A
    5.9

    Pipedrive

    59%
    Pipedrive ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    7.5
    75%
    56 Ratings

    Custom objects

    N/A
    0 Ratings
    7.5
    75%
    46 Ratings

    Scripting environment

    N/A
    0 Ratings
    1.0
    10%
    4 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.7
    77%
    39 Ratings

    Security

    CallRail

    Feature Set Not Supported
    N/A
    7.5

    Pipedrive

    75%
    Pipedrive ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    6.1
    61%
    12 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.8
    88%
    52 Ratings

    Social CRM

    CallRail

    Feature Set Not Supported
    N/A
    1.1

    Pipedrive

    11%
    Pipedrive ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    1.1
    11%
    5 Ratings

    Social engagement

    N/A
    0 Ratings
    1.1
    11%
    5 Ratings

    Integrations with 3rd-party Software

    CallRail

    Feature Set Not Supported
    N/A
    3.6

    Pipedrive

    36%
    Pipedrive ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    3.6
    36%
    7 Ratings

    Compensation management

    N/A
    0 Ratings
    3.5
    35%
    4 Ratings

    Platform

    CallRail

    Feature Set Not Supported
    N/A
    7.9

    Pipedrive

    79%
    Pipedrive ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.9
    79%
    53 Ratings

    Attribute Ratings

    • CallRail is rated higher in 1 area: Support Rating
    • Pipedrive is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    7.0

    CallRail

    70%
    32 Ratings
    9.2

    Pipedrive

    92%
    63 Ratings

    Likelihood to Renew

    CallRail

    N/A
    0 Ratings
    8.0

    Pipedrive

    80%
    3 Ratings

    Usability

    8.6

    CallRail

    86%
    6 Ratings
    8.7

    Pipedrive

    87%
    15 Ratings

    Availability

    CallRail

    N/A
    0 Ratings
    8.2

    Pipedrive

    82%
    2 Ratings

    Support Rating

    8.8

    CallRail

    88%
    13 Ratings
    8.7

    Pipedrive

    87%
    15 Ratings

    Implementation Rating

    CallRail

    N/A
    0 Ratings
    8.2

    Pipedrive

    82%
    3 Ratings

    Likelihood to Recommend

    CallRail

    This is great software for differentiating where phone traffic is coming from. Whether it's paid/organic search, you can see exactly where the calls are coming in from. I'd love to see them add text/SMS features in the future, but it does what it claims. I'd also like to see more CRM integrations, but not sure that other users share the same sentiment
    Read full review

    Pipedrive Inc.

    Well suited: - For businesses that have large funnels to manage and wish to use a tool that gives them a great overview - For sales-prone businesses that want to get handy reminders to check in with the leads regularly (this is very nicely done at Pipedrive) - For businesses that need to use many integrations and also automations, here Pipedrive offers a lot of room Less appropriate: Given the email issue where emails are stuck in the outbox described before, probably businesses that run large email campaigns might not be so happy with Pipedrive, given that they might have many emails stuck and won't open all the deals to check them one by one which I still do as I don't run large email campaigns.
    Read full review

    Pros

    CallRail

    • Tracking phone calls first & foremost! Being able to have a running tally of the phone calls made and listening to the recorded calls throughout the month and providing that information back to our clients is vital!
    • Their UI is exceptionally easy to use & navigate. This is important when we have many clients running at the same time and we are able to always determine what report is for which client.
    • The ease of setting up a brand new client & their tracking phone number is fantastic! Saves a lot of time when it walks you through everything you need to know & do step by step.
    Read full review

    Pipedrive Inc.

    • Their pipeline is super simple with drag and drop features, and a clean and clear view of your deals and deal amounts.
    • They have a great automation system that allows for tasks and emails to be sent when a stage changes.
    • They have a great note system that allows voice recording and easy phone access to manage notes while on a call.
    Read full review

    Cons

    CallRail

    • The integration with Hubspot is not as seemless as I would have liked. We had an issue where a person who was already in Hubspot called in, and their contact information was not matched to the caller ID correctly which created some duplicate entries. A little bit of a bummer, but from what I understand they may have fixed this. We had to stop using them for a little while because our outsourced sales team was more confused by adding CallRail, so we'll be re-implementing this once our new sales team is fully trained. Hopefully the record miss-match issue gets fixed.
    Read full review

    Pipedrive Inc.

    • There is definitely a bit of a learning curve
    • Marketplace integrations developed by Pipedrive need some work as they're not too reliable or 'fully-featured' yet
    • It is expensive compared to alternatives and extra addons are costly even though it could be argued they should be part of the main package.
    Read full review

    Pricing Details

    CallRail

    Starting Price

    $30 per month per user

    Editions & Modules

    CallRail editions and modules pricing
    EditionModules
    Call Tracking451
    Analytics Suite1452
    Conversation Analytics (Call Tracking + Conversation Intelligence)953
    Marketing Analytics (Call and Form Tracking)954
    Lead Center (requires Call Tracking plan)305

    Footnotes

    1. per month
    2. per month
    3. per month
    4. per month
    5. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Visit callrail.com/pricing for more details.

    Pipedrive

    Starting Price

    $9 per month

    Editions & Modules

    Pipedrive editions and modules pricing
    EditionModules
    Essential$15.001
    Advanced$29.002
    Professional$59.003

    Footnotes

    1. per month
    2. per month
    3. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    CallRail

    No answers on this topic

    Pipedrive Inc.

    -2 for Its cost and +8 for the need of tracking of leads and monitoring of team.
    Read full review

    Usability

    CallRail

    The platform is easy to use and we really don't have any complaints with using it so far. The information is invaluable for clients that rely on phone calls to drive more business. Not much negative to say about it at this point. We're actually really happy with it so far and the cost is manageable.
    Read full review

    Pipedrive Inc.

    I give it an 8 because:
    1. It has really improved over the years and focused on the SMB marketplace. It was a very basic platform 10 years ago and I can see they listed to user feedback.
    2. I have always thought their lead tracking was one of the best. I have always loved using kanban boards for different tasks as visually it is just simple to understand.
    3. I do think sometimes it can seem a bit overwhelming with all of their features, but a good onboarding process helps this, and having a great support team helps get through all of the features to understand if they are needed or not for your company.
    Read full review

    Support Rating

    CallRail

    CallRail support normally gets back to us pretty quickly when we submit a ticket and they have a good knowledge base for common questions. I've heard mixed reviews from other local marketing agencies that use this tool, but overall in my experience, support has been knowledgeable and quick working through our problems.
    Read full review

    Pipedrive Inc.

    When I come to need technical support for deleting data due to an error or some improper change that I made, they have been very kind in helping us to solve the additional problem, their quality of service from the agents is very empathetic and cheerful.Do not be afraid to call or send them a message by chat for their prompt response and follow-up.
    Read full review

    Implementation Rating

    CallRail

    No answers on this topic

    Pipedrive Inc.

    Experiment is the only way to start
    Read full review

    Alternatives Considered

    CallRail

    Callrail has a very seamless and easy to use Dynamic Number Swap function. In other call tracking that we looked into the integration was either not as easy to use or required much more work to implement. Setting up CallRail has been so easy even our entry-level employees need very little training to master the platform.
    Read full review

    Pipedrive Inc.

    I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back to Zoho in any case.
    Read full review

    Return on Investment

    CallRail

    • CallRail has helped us follow up on quality leads, something we couldn't do effectively prior to using this product.
    • The reporting feature has helped us to generate reports that have helped us plan and increase conversion rates.
    • It helps us plan our budget effectively because we can easily see which campaigns are effective and should be targeted.
    Read full review

    Pipedrive Inc.

    • Pipedrive has had an extremely positive impact on our overall business objectives. More specifically, the return on investment has been magnified by the fact that it is fairly inexpensive.
    • I can recall 2-3 conversations which prompted my boss and myself to note how convenient Pipedrive is.
    • Like most companies, it can often feel like we are spinning many plates at once. Even when our team is not able to connect in person every day, our projects are capable of progressing. Pipedrive has allowed us to press forward where we (normally) would have lacked the communication necessary in doing so.
    Read full review

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