What users are saying about
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Top Rated
64 Ratings
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Top Rated
304 Ratings

CallRail

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Top Rated
64 Ratings
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Score 8.6 out of 100

Pipedrive

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Top Rated
304 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

CallRail

This is great software for differentiating where phone traffic is coming from. Whether it's paid/organic search, you can see exactly where the calls are coming in from. I'd love to see them add text/SMS features in the future, but it does what it claims. I'd also like to see more CRM integrations, but not sure that other users share the same sentiment
Anonymous | TrustRadius Reviewer

Pipedrive

Pipedrive is well suitable for Email marketing management, Customer data management, and as well as for sales forecasting. Pipedrive is the best platform for managing your all sales data, Email automation & sales reporting. If you want to do A/B testing & want to know the ROI analytics with your campaign then Pipedrive is not suitable for you. you might have to check other platforms for advanced features. If you are looking for campaign segmentation & campaign planning then you can't do it in Pipedrive. Pipedrive doesn't provide that facility to users. It is the best platform for small & medium businesses.
Preet Chovatiya | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CallRail
Pipedrive
6.4
Customer data management / contact management
CallRail
Pipedrive
6.5
Workflow management
CallRail
Pipedrive
7.8
Territory management
CallRail
Pipedrive
6.6
Opportunity management
CallRail
Pipedrive
8.8
Integration with email client (e.g., Outlook or Gmail)
CallRail
Pipedrive
8.4
Contract management
CallRail
Pipedrive
3.0
Quote & order management
CallRail
Pipedrive
5.1
Interaction tracking
CallRail
Pipedrive
7.1
Channel / partner relationship management
CallRail
Pipedrive
4.3

Customer Service & Support

CallRail
Pipedrive
2.9
Case management
CallRail
Pipedrive
4.7
Call center management
CallRail
Pipedrive
1.1
Help desk management
CallRail
Pipedrive
3.1

Marketing Automation

CallRail
Pipedrive
8.6
Lead management
CallRail
Pipedrive
8.6
Email marketing
CallRail
Pipedrive
8.7

CRM Project Management

CallRail
Pipedrive
6.6
Task management
CallRail
Pipedrive
8.2
Billing and invoicing management
CallRail
Pipedrive
4.1
Reporting
CallRail
Pipedrive
7.6

CRM Reporting & Analytics

CallRail
Pipedrive
5.1
Forecasting
CallRail
Pipedrive
5.1
Pipeline visualization
CallRail
Pipedrive
8.6
Customizable reports
CallRail
Pipedrive
1.7

Customization

CallRail
Pipedrive
6.0
Custom fields
CallRail
Pipedrive
7.8
Custom objects
CallRail
Pipedrive
7.6
Scripting environment
CallRail
Pipedrive
1.0
API for custom integration
CallRail
Pipedrive
7.4

Security

CallRail
Pipedrive
7.4
Single sign-on capability
CallRail
Pipedrive
6.1
Role-based user permissions
CallRail
Pipedrive
8.6

Social CRM

CallRail
Pipedrive
1.1
Social data
CallRail
Pipedrive
1.1
Social engagement
CallRail
Pipedrive
1.1

Integrations with 3rd-party Software

CallRail
Pipedrive
3.6
Marketing automation
CallRail
Pipedrive
3.6
Compensation management
CallRail
Pipedrive
3.5

Platform

CallRail
Pipedrive
8.2
Mobile access
CallRail
Pipedrive
8.2

Pros

CallRail

  • Tracking phone calls first & foremost! Being able to have a running tally of the phone calls made and listening to the recorded calls throughout the month and providing that information back to our clients is vital!
  • Their UI is exceptionally easy to use & navigate. This is important when we have many clients running at the same time and we are able to always determine what report is for which client.
  • The ease of setting up a brand new client & their tracking phone number is fantastic! Saves a lot of time when it walks you through everything you need to know & do step by step.
Anonymous | TrustRadius Reviewer

Pipedrive

  • Their pipeline is super simple with drag and drop features, and a clean and clear view of your deals and deal amounts.
  • They have a great automation system that allows for tasks and emails to be sent when a stage changes.
  • They have a great note system that allows voice recording and easy phone access to manage notes while on a call.
Mark Rueckert | TrustRadius Reviewer

Cons

CallRail

  • The integration with Hubspot is not as seemless as I would have liked. We had an issue where a person who was already in Hubspot called in, and their contact information was not matched to the caller ID correctly which created some duplicate entries. A little bit of a bummer, but from what I understand they may have fixed this. We had to stop using them for a little while because our outsourced sales team was more confused by adding CallRail, so we'll be re-implementing this once our new sales team is fully trained. Hopefully the record miss-match issue gets fixed.
Seth Tucker | TrustRadius Reviewer

Pipedrive

  • There is definitely a bit of a learning curve
  • Marketplace integrations developed by Pipedrive need some work as they're not too reliable or 'fully-featured' yet
  • It is expensive compared to alternatives and extra addons are costly even though it could be argued they should be part of the main package.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CallRail

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
Anonymous | TrustRadius Reviewer

Usability

CallRail

CallRail 8.5
Based on 7 answers
The platform is easy to use and we really don't have any complaints with using it so far. The information is invaluable for clients that rely on phone calls to drive more business. Not much negative to say about it at this point. We're actually really happy with it so far and the cost is manageable.
Anonymous | TrustRadius Reviewer

Pipedrive

Pipedrive 9.0
Based on 12 answers
I give it an 8 because:
  1. It has really improved over the years and focused on the SMB marketplace. It was a very basic platform 10 years ago and I can see they listed to user feedback.
  2. I have always thought their lead tracking was one of the best. I have always loved using kanban boards for different tasks as visually it is just simple to understand.
  3. I do think sometimes it can seem a bit overwhelming with all of their features, but a good onboarding process helps this, and having a great support team helps get through all of the features to understand if they are needed or not for your company.
Anonymous | TrustRadius Reviewer

Support Rating

CallRail

CallRail 8.8
Based on 14 answers
CallRail support normally gets back to us pretty quickly when we submit a ticket and they have a good knowledge base for common questions.I've heard mixed reviews from other local marketing agencies that use this tool, but overall in my experience, support has been knowledgeable and quick working through our problems.
Amber Callan | TrustRadius Reviewer

Pipedrive

Pipedrive 9.3
Based on 12 answers
When I come to need technical support for deleting data due to an error or some improper change that I made, they have been very kind in helping us to solve the additional problem, their quality of service from the agents is very empathetic and cheerful.Do not be afraid to call or send them a message by chat for their prompt response and follow-up.
Anonymous | TrustRadius Reviewer

Implementation Rating

CallRail

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 3 answers
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

CallRail

Callrail has a very seamless and easy to use Dynamic Number Swap function. In other call tracking that we looked into the integration was either not as easy to use or required much more work to implement. Setting up CallRail has been so easy even our entry-level employees need very little training to master the platform.
Eric Kammer | TrustRadius Reviewer

Pipedrive

I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back to Zoho in any case.
Anonymous | TrustRadius Reviewer

Return on Investment

CallRail

  • CallRail has helped us follow up on quality leads, something we couldn't do effectively prior to using this product.
  • The reporting feature has helped us to generate reports that have helped us plan and increase conversion rates.
  • It helps us plan our budget effectively because we can easily see which campaigns are effective and should be targeted.
Frank Emerson | TrustRadius Reviewer

Pipedrive

  • Pipedrive has had an extremely positive impact on our overall business objectives. More specifically, the return on investment has been magnified by the fact that it is fairly inexpensive.
  • I can recall 2-3 conversations which prompted my boss and myself to note how convenient Pipedrive is.
  • Like most companies, it can often feel like we are spinning many plates at once. Even when our team is not able to connect in person every day, our projects are capable of progressing. Pipedrive has allowed us to press forward where we (normally) would have lacked the communication necessary in doing so.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CallRail

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
$30

CallRail Editions & Modules

Edition
Call Tracking$451
Lead Center$301
Conversation Intelligence$501
Form Tracking$501
  1. per month
Additional Pricing Details

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pipedrive Editions & Modules

Edition
Essential$15.001
Advanced$29.001
Professional$59.001
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CallRail
8.5
Pipedrive
9.0

Likelihood to Renew

CallRail
Pipedrive
8.2

Usability

CallRail
8.5
Pipedrive
9.0

Reliability and Availability

CallRail
Pipedrive
8.2

Support Rating

CallRail
8.8
Pipedrive
9.3

Implementation Rating

CallRail
Pipedrive
8.2

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