What users are saying about
10 Ratings
14 Ratings
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Score 9.2 out of 100
10 Ratings
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Score 8.3 out of 100

Attribute Ratings

  • CallTrackingMetrics is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.2

CallTrackingMetrics

92%
9 Ratings
6.0

Kixie

60%
2 Ratings

Likelihood to Recommend

CallTrackingMetrics, LLC

[CallTrackingMetrics] is well suited for HIPAA Compliant Call Tracking when working with medical clients and is great for all clients who do online sales or patient intake. Clients with low volume of calls may not get enough value for the cost of this platform.
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Kixie

Suited if you want to hear old calls. Not suited for teaching new SDR's how to talk or what a good call is and why. Kixie doesn't transcribe either.
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Pros

CallTrackingMetrics, LLC

  • Very easy to set up and use. You can create as many tracking numbers and sources as you need. Easily organize and filter them for results and placing the code is so simple. Anyone can use this software.
  • Listening to the calls makes life simple. We can hear what the potential lead said and record feedback to better our marketing efforts. You can even flag or email the call recordings if you need to share inside or outside your organization.
  • Call reporting is a breeze! You can easily filter your sources, call duration, time and more and reports are extremely accurate.
  • Cost is well worth what you get from the software.
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Kixie

  • Kixie integrates seamlessly with our CRM (Zoho), meaning it updates call notes directly on the customer's CRM profile.
  • The one-click dialing feature directly through our CRM is a great feature. It's so simple; just search for a name, one-click, and you are on the phone.
  • The local presence feature is a nice touch for cold calls. It provides a local area code when cold calling to increase the likelihood of an answer to the call.
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Cons

CallTrackingMetrics, LLC

  • Can get pricy.
  • More complex integrations may need professional services.
  • No push notifications for incoming SMS on mobile app (non agent).
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Kixie

  • "Power Dialer" doesn't work all the time.
  • Only records; doesn't give any type of analysis.
  • Getting your account set up correctly can be confusing.
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Pricing Details

CallTrackingMetrics

Starting Price

$39 per month

Editions & Modules

CallTrackingMetrics editions and modules pricing
EditionModules
Performance Plan$391
Growth Plan$1192
Connect Plan$3293

Footnotes

  1. per month
  2. per month
  3. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

All plans include unlimited users at no extra cost, while Marketing and Contact Center plans also include free unlimited sub-accounts perfect for agencies and multi-location businesses. Discounts of up to two months free for annual agreements.

Kixie

Starting Price

$29 per user

Editions & Modules

Kixie editions and modules pricing
EditionModules
Integrated$291
Enterprise$552

Footnotes

  1. per user
  2. per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Alternatives Considered

CallTrackingMetrics, LLC

CallTrackingMetrics has stood up well compared to Salesforce. Being that we are a high volume call center for schools, it has been very good for the company. I feel that CallTrackingMetrics is really good for our company compared to Salesforece CMS.
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Kixie

Kixie integrated much better with our CRM (Zoho) than CrazyCall. In addition, Kixie had increased reporting features that CrazyCall did not offer--CrazyCall's reporting was limited and not detailed enough for our purposes. Lastly, at the time, CrazyCall did not have the inbound call services that Kixie offered. In fact, CrazyCall did not have any inbound services when we were using the software.
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Return on Investment

CallTrackingMetrics, LLC

  • Fits nicely into the % of budget dedicated to Analytics
  • CallTrackingMetrics is our system of truth for source of calls for Local Service business
  • CallTrackingMetrics is our system of truth for CSR staffing plans at Supplier / Distributor
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Kixie

  • Negative- the "Power Dialer" doesn't load
  • Negative- missed calls because not loading correctly
  • Positive- can call anyone with a click of a button
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