Capsule CRM vs. Vincere

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Capsule CRM
Score 9.0 out of 10
N/A
Capsule is a CRM solution for businesses of up to 1,000 employees. The vendor boasts over 10,000 businesses globally as customers, who choose it as the platform to deliver success across their sales and customer facing teams. Capsule is presented as easy to use and quick to adopt. It also integrates with a growing range of popular apps, including Google G Suite, QuickBooks, MailChimp and Zapier. A free trial is available, and paid plans are available from $18 per user, per month.
$18
per month per user
Vincere
Score 6.2 out of 10
N/A
Vincere is a Recruitment Operating System for recruitment & staffing agencies worldwide. It includes a core suite of modules, and users can expand their tech capabilities with pre-integrated Access Group products from Website Design (powered by Volcanic) to Screening and Pay & Bill (powered by FastTrack360). The solution helps users unite front, middle and back office on a single recruitment tech platform.N/A
Pricing
Capsule CRMVincere
Editions & Modules
Professional
$18
per month per user
Teams
$36
per month per user
Enterprise
$54
per month per user
No answers on this topic
Offerings
Pricing Offerings
Capsule CRMVincere
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Features
Capsule CRMVincere
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Capsule CRM
8.1
15 Ratings
5% above category average
Vincere
-
Ratings
Customer data management / contact management8.415 Ratings00 Ratings
Workflow management8.413 Ratings00 Ratings
Territory management7.48 Ratings00 Ratings
Opportunity management8.215 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)8.714 Ratings00 Ratings
Contract management8.112 Ratings00 Ratings
Quote & order management8.011 Ratings00 Ratings
Interaction tracking7.413 Ratings00 Ratings
Channel / partner relationship management8.511 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Capsule CRM
8.4
10 Ratings
12% above category average
Vincere
-
Ratings
Case management8.68 Ratings00 Ratings
Call center management8.17 Ratings00 Ratings
Help desk management8.58 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Capsule CRM
8.6
11 Ratings
13% above category average
Vincere
-
Ratings
Lead management8.610 Ratings00 Ratings
Email marketing8.69 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Capsule CRM
8.1
14 Ratings
7% above category average
Vincere
-
Ratings
Task management8.512 Ratings00 Ratings
Billing and invoicing management8.110 Ratings00 Ratings
Reporting7.612 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Capsule CRM
8.4
14 Ratings
10% above category average
Vincere
-
Ratings
Forecasting8.512 Ratings00 Ratings
Pipeline visualization8.014 Ratings00 Ratings
Customizable reports8.611 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Capsule CRM
8.0
13 Ratings
5% above category average
Vincere
-
Ratings
Custom fields7.913 Ratings00 Ratings
Custom objects7.611 Ratings00 Ratings
Scripting environment8.68 Ratings00 Ratings
API for custom integration8.110 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Capsule CRM
8.1
11 Ratings
3% below category average
Vincere
-
Ratings
Single sign-on capability8.010 Ratings00 Ratings
Role-based user permissions8.311 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Capsule CRM
7.8
12 Ratings
7% above category average
Vincere
-
Ratings
Social data8.012 Ratings00 Ratings
Social engagement7.611 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Capsule CRM
8.0
11 Ratings
11% above category average
Vincere
-
Ratings
Marketing automation8.311 Ratings00 Ratings
Compensation management7.69 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Capsule CRM
8.0
12 Ratings
7% above category average
Vincere
-
Ratings
Mobile access8.012 Ratings00 Ratings
Best Alternatives
Capsule CRMVincere
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Recruit CRM
Recruit CRM
Score 9.5 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Zoho Recruit
Zoho Recruit
Score 7.7 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
JobDiva
JobDiva
Score 7.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Capsule CRMVincere
Likelihood to Recommend
8.6
(15 ratings)
5.9
(32 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(1 ratings)
Usability
8.6
(4 ratings)
6.5
(26 ratings)
Support Rating
8.6
(4 ratings)
6.2
(21 ratings)
User Testimonials
Capsule CRMVincere
Likelihood to Recommend
Zestia
It is difficult to beat the simplicity of use and design of Capsule CRM. Add to the fact that they offer the best free plan which is great to sign up our clients with so that they can see how valuable having a CRM is. Getting newbies to use CRM with ease helps us with our CRM projects and to sign up more clients seamlessly. Hence, it is perfect place to start with for a small business. Based on feedback from clients, who already have some premium apps to manage their sales and work orders, it can get tricky to integrate them with Capsule CRM and hence it's not that favourable in the complex IT solution use case for specific clients. Support is through messages only and it can get a bit frustating if one is in a hurry to get the setup done. It's preferred to take your time and raise support tickets as and when necessary.
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The Access Group
The training videos are a great tool for someone new to the system, and lines up really well with the ease of use that the system demonstrates overall - my team all watched these over the course of a week and became fairly proficient in using the system before we had it rolled out. Previously systems i have used haven't allowed for the extraction of financials in enough detail from the system. Vincere allows us to break our data down by contingent and retained, then by stage in order to truly see our pipeline in detail.
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Pros
Zestia
  • Capsule is very easy to use. You can just jump in and learn as you go. There are advantages to really learning the ins and outs, but for those who aren't sold on a CRM to begin with it's good for just getting them started. It is what you make of it--you can use the most basic features or really dive in to the many functionalities.
  • The UI is clean and intuitive. We don't get easily overwhelmed while using it.
  • Capsule has a very robust contact management system. It allows for the generation of very specific lists within existing contacts, which is good if the user has to keep track of thousands of individuals and companies. There is a tagging feature that is great for further organizing contacts.
  • I like that there is a simple workflow option. I encourage the sales guys to make use of this "Tracks" feature, and they often do (but if they don't, it's not the end of the world, which is nice). It provides custom sets of tasks that are created as soon as you start an opportunity or a case.
  • Capsule has a LOT of integrations, which is great if you're looking to expand what you do with your CRM. We got Capsule just to keep track of the sales pipeline, but now that everyone's on board with the concept of a CRM (they weren't sold at first!) we can look into implementing more robust programs that can "talk to" Capsule.
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The Access Group
  • Pipeline management: the system gives a $ value for every part of the recruiting pipeline so I can accurately forecast what revenue is coming in. I've never seen this in a recruitment CRM, I believe it's quite a unique feature.
  • Price: although pricing was not the #1 criteria for me when I am choosing software, we are saving big with Vincere. I am paying $39/licence each month. This is a saving of 70% on our previous vendor yet the quality of the system is much better.
  • Search: this is probably the feature that our consultants appreciate most. The advanced search allows you to search contextually across everything in the system and really refine and drill down into the nitty gritty.
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Cons
Zestia
  • Its integration with Mail chimp is not smooth. Also, it does not allow to list contacts alphabetically which is a great downside of this tool. It does not contain some essential marketing features.
  • It needs to improve the user interface and make it more productive especially on the calendar view.
  • The contact sorting is quite disappointing. It would be nice if it allows users to set screen filters.
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The Access Group
  • While Vincere has spell check correcting keyboard, spelling and grammatical errors is more difficult than it should be. This is somewhat mitigated by ongoing development in other areas.
  • Vincere invoicing systems could be improved. This is not a huge problem if you don't have multiple accounts with parent company access group but we do and this can be confusing at times. Not a deal breaker by any standards so more a general comment than a complaint.
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Likelihood to Renew
Zestia
No answers on this topic
The Access Group
We just implemented Vincere and the chance of changing to a different soon is limited
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Usability
Zestia
As a well-rounded business tool, Capsule CRM is an excellent choice. It fulfills our requirements and aids in the operation of our business. One of the most effective tools for managing our business solutions and supply chains is adding this tool to our system to see the fantastic results of effective management. Capsule CRM could try and see what they're offering to get the best results.
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The Access Group
Great candidate management. A UI that could do with further visual development. Easy to use functions and great support from the Vincere team. Slightly clunky process for making a placement. Great candidate pics and star ratings. Overall easy of use that drives good adoption from my team
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Support Rating
Zestia
Capsule CRM is the best application in allocating the problems and reasons for any project drawback. Your solution will be there within seconds. It controls business empowerment with its authentic approach and we can use this application without any problem. Our employees are on a single platform and we can decide and implement things at once. There is no need to wait for any meeting, as everything is just a click away. Our promotions are technical and easy to understand for clients and they can communicate well to deliver their ideas.
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The Access Group
Our Implementation Consultant Alan is super helpful 10/10 recommend!! If I have a question he gets in contact super fast. If he does not have an answer right away he talks to other departments and gets back in thouch within 48 hours. He was definitely the most helpful person out of everyone we talked to
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Alternatives Considered
Zestia
We simply could not afford to use the other platforms and felt this was the best choice for now! And, we're really happy with our decision because it includes everything we had wanted, and at a better price. We refer a lot of clients to this product and train them on how to use it. Once their business grows they usually upgrade to the paid version.
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The Access Group
I selected Vincere as it offered everything (on paper and in the demo) that Bullhorn did for half the price (the market leader at the time). I should have realised not every deal is a deal. The product from month one displayed performance issues with the speed of the product they remain and have been constantly a point of complaint from my team, we had multiple bugs from day one, these bugs remain now or have been replaced with other bugs. The demo, the literature all claimed one thing and we received another. In comparison we have received excellent service from Zoho and their best in breed, rather one product for all approach offers a far more powerful offering for genuinely half the price without the need for us to spend further money on 3rd party products because those built into Vincere did not work as advertised.
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Return on Investment
Zestia
  • It's enabled us to have a cloud-based live database, rather than living off spreadsheets or an antiquated Access database
  • It's hard to really quantify ROI on a small startup, but it's been very helpful to have a small scale but powerful CRM as we grow the company.
  • Since we don't use it entirely as it's intended, the terminology and shortcuts are a bit confusing.
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The Access Group
  • Accountability: Vincere has helped us shift the way we manage consultants. Everyone can see what they've done inside Vincere, the system is quite transparent so even your junior consultants can see where they need to pick things up.
  • ROI was fast for us. You move from an old system to a modern platform like Vincere and it's like turning on the lights. Just having the mobile app was a revelation to us! Then you add on the dashboards, the LinkedIn integration, the constant upgrades.
  • Analytics: we used to track everything on Excel and whiteboards. We've since shifted that to the automated reporting inside Vincere.
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ScreenShots

Capsule CRM Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

Vincere Screenshots

Screenshot of Vincere Core ATS/CRMScreenshot of ATS PipelineScreenshot of CRM Pipeline (Contacts & Companies)Screenshot of Vincere CalendarScreenshot of Quick Job Board: launched in minutesScreenshot of ATS Jobs View