CaptivateIQ in San Francisco offers their flagship sales commission management product designed to enable companies to manage and tailor mission critical sales incentive compensation programs for their workforce.
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Xactly SimplyComp (discontinued)
Score 5.9 out of 10
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Xactly SimplyComp is a sales incentive compensation planning application to support sales teams with accurate commission, and team performance tracking.
When we were choosing a commission software we looked at a few different options and we landed on CIQ for a few different reasons. 1) was the custom plan creation that was similar to excel. Second was that they were able to give is a reporting that helped with ASC606. Third was …
In terms of setting up special incentive programs, it might be better to have those paid out directly. Sometimes the system needs to be manually updated if for say a special service is sold to a pre-existing company. On our end we have to create "new customers" to reflect these new structures of incentives. It still works on CIQ, but it would be helpful for something on the site to allow us to modify this directly.
It's fine if your comp plans are really simple. It should have no problem multiplying ACV by a rep's BCR and maybe having a SPIFF or two. If you have accelerators, decelerators, complicated hierarchies, constant "exceptions to the rule", and need a platform to be flexible...SimplyComp simply won't be able to help here. Any "solutions" they implement will be short-term bandaids that will have to be addressed again sometime in the future
Employee Self-Service: CapIQ include self-service portals for employees. This allows them to access their compensation details, track their performance, and understand how their pay is structured.
Error reduction - Manual calculation of incentives and bonuses is prone to errors, especially in organizations with complex compensation structures involving multiple variables, such as sales targets, performance metrics, and different payout rates. These errors can result in underpayments, overpayments, or discrepancies in compensation, which can lead to dissatisfaction among employees.
Real-Time Updates: In dynamic environments, compensation plans may change frequently due to shifts in business goals or market conditions. Compensation incentive software can quickly adapt to these changes, ensuring that compensation calculations remain accurate even as plans are updated. CapIQ allowed me to track my incentives live.
Reporting of financial statements is simple and easy to navigate.
Plans can be customized to meet multiple different types of bonus/commission schedules.
Salesforce integration further improves the automation of commission reporting.
Administrators have the ability to add/remove plans as needed limiting the need to work with a support person everytime a change is made to the commission plan. This has been particularly useful in our company as we are still trying to develop the appropriate commission plan structure so we are frequently making changes to the existing platform. Our administrator has had no issues making changes as needed and can typically get them done quickly.
Reporting is challenging. Even exporting payouts requires selecting a date, so if I want a full year of payouts for the entire team, I have to run 12 reports and combine the data. They have a reporting function, but it also requires a significant setup, and I have yet to figure out how to combine data from all of our plans with different columns.
Tracking down changes from prior periods can be tricky. This usually happens due to user error (whoops - admin set up something not quite right), but it might be nice to easily see what changed or why there is an increase or decrease from a prior period impacting the current payout.
The platform is incredibly complex for non-basic commissions plans and setting things up is painful and time consuming.
Importing functionality is improving, but still subpar, requiring a lot of manual entry for customer plans.
The time lag to actually calculate commission (after a user clicks the "calculate" button) is long, leaving one sitting and waiting for the software to do its thing.
For our non-US team members, we wanted insight into USD and local currency commission. SimplyComp doesn't support this.
I give this rating because I think that this works really well, and it helps our teams see things faster and we are able to keep up with pay outs, I give Captivate a 10/10 because I love the format and how quickly we are able to see the payouts
We used support during our initial setup regarding statment errors. They were quick and concise to respond and help us solve our issues regarding this. They also directed us to the office hours that enabled us to learn of new features and upcoming announcements.
Our Implementation Consultant was fantastic. She made herself available, scheduled for in advance to accommodate our schedule, and was very helpful on our calls. She happily executed work on our behalf behind the scenes to help move our implementation along. The Customer Support team was mixed, as is expected with Support teams. Nothing horribly bad, but nothing to write home about. SimplyComp is a newest product for Xactly so everyone is still learning it
Spiff is super sleek and a top contender, honestly, though the price point difference between Captivate and Spiff took Spiff off the table quickly for us. Sales Cookie: we used it for a bit as Captivate didn't have a Hubspot integration, but we quickly outgrew the software and needed a more complex solution. Xactly just doesn't have a great user experience and level of customization needed for our plans. All of this to say, Captivate absolutely wins every time on value for cost and functionality compared to other solutions we have vetted.
This is the first time I've used a software for commision only. I've usually just used Salesforce to calculate my sales numbers and then do the math myself. This is nice to know the exact number but I don't think a lot better
Positive impact is our reps are able to view their commissions much more clearly in SFDC. We are also able to calculate 95% of our commissions more rapidly (and have to spot-check the rest).
Negative impact was the onboarding process and "learning as we go" rather than having a set process document for getting us live.
