Likelihood to Recommend CardConnect is a good option for payment capture, but getting less experienced stores up and running takes significant effort compared to other processors we use. This seems to be due to poor communication since there isn't a dedicated rep familiar with the use case like we have with other processors.
Read full review Square POS is by far the easiest POS software to use at events and train additional team members on - even with temporary or first-time employees. It's easy to see how each event is doing in live time. It gives the event manager a real-time view of revenue earned. Its really easy to create/manage/delete users to keep the platform secure.
Read full review Pros Monitoring payments. For payment, there is an online user interface. Creating pre-made personalized billing bundles. Read full review Mobile transactions (not like from a phone, but in terms of the ability to physically relocate rapidly). Simple setup. Generally uncomplicated pricing. Widespread customer familiarity: because it's so regularly in use in our industry (musicians/entertainment professionals), people know and trust it in a way that you might not with a different provider. Read full review Cons customer service stealing money unclear contract/forever changing contract terms Read full review Too much going on for simple users. There are so many different apps and pages now that I get lost almost every time I log onto Square The high percentage of fees taken from sales The difficulty in changing default settings The layout of the “website” you can create is truly a nightmare Read full review Likelihood to Renew I don't really foresee anything being able to dislodge Square from our organization—we're not evangelists or anything like that—it's just the best solution we've found for our use case. Being able to quickly handle transactions from customers and then track all of those sales for analysis/bookkeeping later on.
Read full review Usability Once set up, Square POS is very easy to use. I feel it is a little too easy. Many other solutions have some layer of complexity to them but Square POS is pretty straightforward and this makes it the ideal POS solution in my opinion. If a solution can remove the barriers to use and allow end users to get on with their tasks without being slowed down, then it is a winner. This is what we were able to achieve with Square POS.
Read full review Support Rating CardConnect does not solve problems or have managers or supervisors that exist do so. Voicemail box of the appointed representative remains full when you need to reach them. Representative will fail to read email if "lengthy". When you call for customer service you are skirted around from department to department, and specific questions are not answered.
Read full review An admission - I have NEVER had to use Square POS support. The system is seamless, it just works! I have never had any queries about how the system worked as everything is so clearly laid out. I have never had any problems with payments. If their support systems are anywhere near as good as their software, I think we'll be in good hands.
Read full review Alternatives Considered We are considering moving to stripe soon. We find their POS to be comparable but their online processing features are integrated with far more platforms.
Read full review We only used Square POS while we were getting set up with
Authorize.Net . It isn't as flashy or recognized by the general public, but in our industry, that isn't a priority. We do very large transactions so the higher rates and fees from Square add up insanely quickly making the lower rates and fees from
Authorize.Net the nail in Square's coffin for us.
Read full review Return on Investment It has been easy to configure. it has boosted our sales at the client interest. Read full review The opportunity cost of waiting for payments and manually bringing them to a bank means that we don't have to visit our bank branch. That alone saves us several hours each month. We can use ordinary computers and mobile devices with Square instead of paying for expensive software or terminals. Our clients appreciate not having to process payments to us, and anything that helps our clients and makes them happy carries more import than I can explain in this space. Read full review ScreenShots