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Do Your Homework: Lower rates and fees are out there, but this may still be a good fit for your business.
Updated March 21, 2022

Do Your Homework: Lower rates and fees are out there, but this may still be a good fit for your business.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Square POS

We used Square POS for a short time while we were setting up a different system. It was a good fit as a short-term solution for us due to its ease of use and quick start-up. It was used both for card-present transactions as well as over-the-phone payments.
  • Easy to use, by anyone.
  • Flexible in card-present and over-the-phone payments.
  • Appealing receipt options.
  • The rates are far too high and simply not acceptable long-term for our business.
  • Reliable transactions
  • Convenient receipt options
  • Flexible transactions to allow for over-the-phone payments when the card is not physically present.
  • The transaction fees and charge rates are much higher than other options available. We only used this system for a short time while we were switching to a MUCH cheaper option (Authorize.Net).
  • I have also used this system with a charity that I volunteer with who only uses it during a couple of fundraisers a year when they have a small gift shop set up to sell donated goods to raise money. For such low volume, the fees aren't as big of a deal and the convenience of being able to take cards no matter where the event is located makes it worth it.
  • This is a system your average consumer will recognize and trust, so there's that.
We only used Square POS while we were getting set up with Authorize.Net. It isn't as flashy or recognized by the general public, but in our industry, that isn't a priority. We do very large transactions so the higher rates and fees from Square add up insanely quickly making the lower rates and fees from Authorize.Net the nail in Square's coffin for us.

Do you think Square POS delivers good value for the price?

Yes

Are you happy with Square POS's feature set?

Yes

Did Square POS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Square POS go as expected?

Yes

Would you buy Square POS again?

Yes

It seems like a pretty good system. Absolutely shop around though. We currently are using a different system that may not be as flashy or recognized by the public, but do those things really matter when you're saving thousands of dollars a year on transaction fees and charge rates? Not to us. If you are unable to find better rates for your business, then sure, I think you could be happy with this system. But goodness, please do your homework first.