With automation and artificial intelligence, Ceipal’s ATS and CRM solutions help recruiters and staffing professionals to identify, assess, engage, hire, and onboard the best talent.
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Zendesk Suite
Score8.5 out of 10
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Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.
Moving to Ceipal ATS was the worst decision we made at the organization I work for. The data loss, lies sold to us from their team, the inability to send emails and text messages successfully, the reporting limitations, the career site limitations across industry and categories… all of it… is quite possibly the biggest Mistake we have made. This horrible platform quite possibly will sink the organization i work for.
Zendesk is good for small teams where work is not passed along to internal teams or situations where escalations lead to further customer interactions and no further oversight is needed. It is weak as a product for larger and medium-sized companies, where processes are in place that are not aligned with its workflow, as it is a very rigid tool.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Is there a way for AEs and CSMs to be informed in a weekly summary of all their accounts and any tickets? Example: Disney submitted a ticket on XYZ. Google has an urgent issue on X still unresolved.
Is there a way for CSMs or AEs to have a Dashboard that's specific to their accounts instead of seeing all the tickets in the queue that are not relevant to them?
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We have been using this ATS for the past few years and have never had any major problems. It is being used for candidate sourcing as well as keeping track of all our candidate's databases. In the market, there are very few ATS software available, and I think Ceipal is the best among all.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Zendesk is an amazing tool for communicating with your customers easily. The communication tickets from sellers to us or from us to sellers are stored, and there are statuses used to make communication easy. We have internal conversations between departments, linked with useful software such as Zingtree, Talkdesk, and Webs.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
One of the easiest interfaces among the other ATS is Ceipal ATS, which reduces manual effort due to the AI automation integration, which increases the productivity of high-volume tasks. The overall Ceipal ATS interface looks presentable or is easy to approach due to its automation tools.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Pros: The agent interface is sleek, contemporary, and relatively easy to learn compared to many other enterprise tools. For common tasks, admins are given point-and-click options- adding fields, modifying workflows, constructing macros. The knowledge base (Guide) editor is easy to use for non-developers. Drawbacks: Once you move past the initial things - complex automations, reporting/analytics in Explore, and/or customizations integrating the API, it requires much more advanced training to use successfully. Navigating between the different modules (Support, Explore, Chat, Guide) can feel very disconnected; often you are reminded that it really is a "suite" of products brought together -not really one unified platform. If you're using multiple brands managing simultaneous support tickets, or heavily customizing workflows to meet your brand, you may run into a bit of struggle with usability. So: it's a lot more user friendly than the palaces (Salesforce Service Cloud, ServiceNow), but is not used as quickly or with as much streamlined flow as a product made for a small shop. So if you are looking for a great balance, this is a good option if you are a net new organization or an organization on their way to scaling from 15 - 50 employee. Expect some elbow grease from the admin team once learning, adapting, and working efficiently once you move past the basics with your support tickets and initial customizations.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
In my tenure of using this software, there were multiple times when I faced a technical outage, and it was not too long. We had it resolved as we connected with the support, and they informed us immediately that the developer team is working on it and will get the issue resolved.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I never faced any problem loading the Ceipal login page and when I had a problem it was just my browser. I rarely use any other browser other than Chrome. Even after integrating with other job portals, Ceipal never gets hung or there is any error loading page I have received.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I would rate myself a 5 out of 10 in coding. While I have a basic understanding of coding languages like Java and Python, I am still learning and honing my skills. However, I am eager to learn and willing to put in the effort to improve my coding abilities.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We rarely need to contact their support team, but when we do they are responsive. However there have been notable times when communication between myself and the support rep was challenging despite me providing clear explanation of the issue, screenshots, and a thorough explanation of the goal we hope to achieve. It took several back and forth attempt, on a few occasions, to get resolution on an otherwise simple request
A executive visit our organisation and check the compatibility of the systems and check the proper installation and navigation to the Ceipal. and take multiple sessions with the employees phase wise. also give some activity to perform and pull reports.
They provided in-depth online training, covering all aspects thoroughly. They also informed us that we could contact them if we need any assistance in the future. The trainers were knowledgeable and patient, making sure everyone understood the material. Additionally, they provided useful resources and documentation for our reference even reach them many time for the support they fabulous work
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Zendesk has tons of available material for training - videos, webinars, articles, etc. The only reason this is not a 10 is because it can be hard to figure out how to navigate to these things and find what you are looking for.
Clear Communication, core training, Data Migration, Customization and Configuration, Continuous Improvement. Regularly review and optimize your utilization of Ceipal ATS by collecting feedback from users, monitoring key performance metrics, and staying informed about new updates and features. Carefully plan and execute the data migration process to ensure that all existing candidate and recruitment data is accurately transferred to the new system.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I was very satisfied. They have a free trial for 30 days and I recommend you do that and use it. It is very easy to get started with the basics and the build on over time.
The only thing technically complex was single sign-on and integration to Salesforce.com required some tweaks – otherwise setting up system was very easy
Ceipal ATS systems seamlessly automate recruitment processes and allow hiring managers to source, shortlist, and select the right candidates. In other words, ATS is like an applicant data repository that can be used to automate workflows and maintain compliance all along the recruitment process.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
At the time of evaluation, Dynamics had extremely limited knowledge and support capabilities. The UI is clunky, and reporting requires a deep understanding of the underlying data structure. Ongoing maintenance was costly and didn't provide a positive ROI in any sense of the term.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Pricing model was very flexible with Ciepal and when we agreed we already knew that we are going to renew it for more than 5 years now. It was flexible and we had to make sure that there is no breach in between. we are using the services for more than 2 years now so I think I made the right decision.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I have given an 8 rating as the Ceipal is being used in our department for mostly recruitment purposes so we don't have many other departments. We use Ceipal for recruitment and for sales purposes. Currently, it's being used for the bother dept and working absolutely fine so I think an 8 rating is reasonable.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Ceipal Professional Service is also an elite service provided by Ceipal for its premium vendors. It's just like an upgrade system one can avail of if they want to pay more and have more features added to their current system. We did not use this service so I don't have much to say about this, but maybe in future we will require it.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
