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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Celonis

    Score9.3 out of 10
    N/ACelonis is a Process Intelligence platform that helps companies improve their operations, customer experience, and sustainability. The company’s technology provides a digital twin of a company’s processes, giving everyone in the organization a common language and the ability to identify and capture value.N/A

    Diligent One Platform

    Score8.3 out of 10
    N/ADiligent One Platform offers a unified solution for Governance, Risk, and Compliance (GRC) management, providing a comprehensive overview of risks and insights in one place.N/A
    Pricing
    CelonisDiligent One Platform
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    CelonisDiligent One Platform
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional DetailsSnap is Celonis' free-to-use, cloud-based process mining solution, with over 3500 registrants and users. It includes most major features of Celonis, including all functionality found in common process mining tools. It also includes pre-built connectors to ServiceNow and pre-built content to get users started quickly on their process mining journey.—
    More Pricing Information
    Community Pulse
    CelonisDiligent One Platform
    Considered Both Products
    Celonis
    No answer on this topic
    Diligent Corporation
    No answer on this topic
    Key User Insights
    Would buy again
    98%
    Would buy again
    184 Answers
    91%
    Would buy again
    67 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    129 Answers
    93%
    Delivers good value for the price
    52 Answers
    Happy with the feature set
    98%
    Happy with the feature set
    184 Answers
    88%
    Happy with the feature set
    65 Answers
    Lived up to sales and marketing promises
    83%
    Lived up to sales and marketing promises
    88 Answers
    78%
    Lived up to sales and marketing promises
    38 Answers
    Implementation went as expected
    88%
    Implementation went as expected
    141 Answers
    84%
    Implementation went as expected
    48 Answers
    Features
    CelonisDiligent One Platform
    Process Mining
    Comparison of Process Mining features of Celonis and Diligent One Platform
    Feature
    Celonis
    8.1
    49 Ratings
    6% below category average
    Diligent One Platform
    -
    Ratings
    Data Connection8.649 Ratings00 Ratings
    Process Discovery8.745 Ratings00 Ratings
    Visual Process Representation7.646 Ratings00 Ratings
    Process Variants8.446 Ratings00 Ratings
    Performance Metrics7.946 Ratings00 Ratings
    Process Mining Algorithms8.744 Ratings00 Ratings
    Root Cause Investigation7.344 Ratings00 Ratings
    Process Optimization8.346 Ratings00 Ratings
    What-if Analysis7.532 Ratings00 Ratings
    Process Compliance and Audit7.940 Ratings00 Ratings
    Governance, Risk & Compliance
    Comparison of Governance, Risk & Compliance features of Celonis and Diligent One Platform
    Feature
    Celonis
    -
    Ratings
    Diligent One Platform
    5.2
    52 Ratings
    35% below category average
    Common repository of GRC items00 Ratings6.648 Ratings
    Risk management00 Ratings6.944 Ratings
    Integration with Corporate Performance Management (CPM) systems00 Ratings4.225 Ratings
    GRC policy management00 Ratings4.026 Ratings
    Incident management00 Ratings4.525 Ratings
    User Ratings
    CelonisDiligent One Platform
    Likelihood to Recommend
    9.2
    (189 ratings)
    7.9
    (75 ratings)
    Likelihood to Renew
    7.3
    (9 ratings)
    -
    (0 ratings)
    Usability
    8.1
    (6 ratings)
    6.8
    (37 ratings)
    Support Rating
    9.1
    (4 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    9.1
    (1 ratings)
    5.8
    (34 ratings)
    Configurability
    8.2
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    CelonisDiligent One Platform
    Likelihood to Recommend
    Celonis
    Celonis is helping [...] to gain greater transparency and control over complex business processes by connecting data across systems and revealing how work is actually executed. The platform supports proactive risk identification, value‑based process improvements, and more reliable delivery across the R&D value chain. With great support from the Celonis team in Copenhagen, we are enabling R&D teams to make data‑driven decisions, optimise performance, and continuously improve how [...] delivers value to patients.
    Incentivized
    Read full review
    Diligent Corporation
    Diligent Community is well suited for entities in the public sector who need to comply with the Brown Act. Diligent One Platform is not well suitable for those who are not tech savvy. Board members who are older and do not use the Diligent One Platform frequently, are not comfortable using some of the functionality - such as voting - so it still needs to be done on the back-end.
    Incentivized
    Read full review
    Pros
    Celonis
    • Clear understanding on how the processes really run
    • Excellent solution to support use cases like harmonization, process excellence, audit and compliance
    • High performing methodology to build economic value addressing inefficiencies
    • Perfect to convince clients showing objective evidences
    • Make easy the enterprise collaboration
    • Provide an E2E "movie" of the processes
    • Able to ensure a centric model to connect all the core processes
    • Top performances that save time of the analyst that can spend energy in his real work
    • Excellent ETL, agnostic (able to extrapolate data from many DB)
    • Strong capabilities of the data model
    • Continuous innovation
    • Solid platform to address projects of business process reengineering
    Incentivized
    Read full review
    Diligent Corporation
    • Enhance business compliance by maintaining records and documents for all our processes and reports, which allows us to not worry about training new people in case resources are transferred.
    • We integrated risk assessment tools and business continuity plans, which allowed proactive identification and mitigation of potential business risks.
    • It helped to secure communication channels with confidential discussions and document sharing among team members and leadership.
    Incentivized
    Read full review
    Cons
    Celonis
    • Helping reduce the complexity to support adoption throughout the business - received feedback that Celonis can only be used by Celonis SMEs, as the interface looks too complex
    • Can we go faster with less? Both from the Celonis side and NN side feels like if we involved less stakeholders we could achieve more
    • To get the most from Celonis we need to get the people who are closest to the process comfortable enough so they can draw insights from themselves - Celonis are good are drawing insights, but naturally sometimes misses the business context
    Incentivized
    Read full review
    Diligent Corporation
    • Communicating new tools and improvement to current tools
    • The product names are confusing, There are different names for similar things
    • The visualization tools are not as good as tools dedicated for that it is not clear when to use one or another
    • the licencing for compliance scripts is complicated especially in countries outside US
    Incentivized
    Read full review
    Likelihood to Renew
    Celonis
    We have been able to leverage Celonis [greatly] because of the commitment and support we receive from our data scientist. I strongly believe that we would not be able to accomplish this without her assistance. Moreover, when we escalate matters, the product development is engaged and commits resources to make sure our initiatives/business cases are supported.
    Incentivized
    Read full review
    Diligent Corporation
    No answers on this topic
    Usability
    Celonis
    It is a great tool but also requires a lot of work to get it into a useable fashion. Part of this is on our end as we don't have the dedicated analyst function yet to really become self-sufficient with Celonis. It also uncovers a lot of data issues or at the very least, multiple rounds of development and data validation are required before getting to a position where the business users feel comfortable with the data being reflected. This is fairly normal with any data-related development effort and perhaps not unique to Celonis.
    Incentivized
    Read full review
    Diligent Corporation
    I give it a 7. It has had a significant impact on the GRC department in terms of efficiency and effectiveness. At the start it took some time to tailor it to our unique business needs and to set up all our requirements. I would say the superpower of the tool is really here, in terms of time saving in report prep and manual testing. We have really used the control self assessment ability to have a strong impact on the business which helped to improve the internal control culture across the business. The dashboarding abilities had limitations for us and we created our own internal dashboards more suited to our operational needs. There is a steep learning curve for the admin roles who manage the system but I assume this will be the case for most of these types of systems. On the opposite side the end user usability is very good and easy to grasp.
    Incentivized
    Read full review
    Support Rating
    Celonis
    We submit tickets to Celonis through product support. No assistance is generally provided, have to wait and the ticket is then escalated to product support in Germany. Many times we submit the ticket and the support desk asks us the same questions back where they should already have this information.
    Incentivized
    Read full review
    Diligent Corporation
    HighBond by Galvanize support has some of the best and fastest support that I have experienced. Though we only contact them through emails, they were quick to provide insightful information about our problems. Whenever we email them about an issue, they would be able to reply in less than an hour, ready and prepared with useful solutions to address the issue.
    Incentivized
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    Implementation Rating
    Celonis
    Celonis has a lot of tools to support the implementation.
    Read full review
    Diligent Corporation
    We’re pretty satisfied with the implementation offering and the reading experiences provided. With our quarterly audits, this tool has made the task much more accessible. The outcome of version control of documents is easy to accomplish, and gathering all the records in one place makes it more accessible.
    Incentivized
    Read full review
    Alternatives Considered
    Celonis
    The major reason to choose Celonis is that it has enhanced decision-making in filtering the candidates. The frontend designer has nice graphics and has well-designed self-service. I particularly enjoy the visual editor, which allows you to create complicated PQL without having to write any code, as well as the numerous filtering choices, including process mining options.
    Incentivized
    Read full review
    Diligent Corporation
    I'm excited about diligent due to the fact that they provide many tools to support compliance through use of analytics and testing processes. We also use FloQast, for which I'm an advocate for, however I'm not sure they have expanded yet to support analytics and testing. I don't have any further experience with other products
    Incentivized
    Read full review
    Return on Investment
    Celonis
    • The previous IFRS 9 calculation method was reaching its end of life—Celonis is a direct replacement for us.
    • When rebuilding our logic from the old system to the new, it gave us a much-needed opportunity to revamp and standardise company codes and, in some cases, even pick up some errors.
    Incentivized
    Read full review
    Diligent Corporation
    • A lot of time and efficiency has been saved for my team as we continue to find different ways to automate tests, continuous monitoring projects, etc. We have been able to shift our focus on enhancement projects that previously had been on the back burner until we had switched to the Diligent One Platform.
    Incentivized
    Read full review
    ScreenShots

    Diligent One Platform Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshot