Celonis vs. DISCO Ediscovery

Celonis is helping [...] to gain greater transparency and control over complex business processes by connecting data across systems and revealing how work is actually executed. The platform supports proactive risk identification, value‑based process improvements, and more reliable delivery across the R&D value chain. With great support from the Celonis team in Copenhagen, we are enabling R&D teams to make data‑driven decisions, optimise performance, and continuously improve how [...] delivers value to patients.

Incentivized

It's user-friendly and very intuitive. It has many capabilities that are out of the box, and it does not need to do any workaround. Also, there are many ways to do the same thing which is great when we are in a rush and how a user learns. Attorneys are loving the Case Builder function. I am happy that we can streamline processes and get to do more of what we love to do versus being bogged down by tedious steps.

Incentivized

• Clear understanding on how the processes really run
• Excellent solution to support use cases like harmonization, process excellence, audit and compliance
• High performing methodology to build economic value addressing inefficiencies
• Perfect to convince clients showing objective evidences
• Make easy the enterprise collaboration
• Provide an E2E "movie" of the processes
• Able to ensure a centric model to connect all the core processes
• Top performances that save time of the analyst that can spend energy in his real work
• Excellent ETL, agnostic (able to extrapolate data from many DB)
• Strong capabilities of the data model
• Continuous innovation
• Solid platform to address projects of business process reengineering

Incentivized

• Search and locate
• Document organization
• Ease of use
• Review Stages are used by our Experts with direct access, which eliminates the need to create folders on our servers, download to flash drives, or having to upload documents and create links in the cloud

• Helping reduce the complexity to support adoption throughout the business - received feedback that Celonis can only be used by Celonis SMEs, as the interface looks too complex
• Can we go faster with less? Both from the Celonis side and NN side feels like if we involved less stakeholders we could achieve more
• To get the most from Celonis we need to get the people who are closest to the process comfortable enough so they can draw insights from themselves - Celonis are good are drawing insights, but naturally sometimes misses the business context

Incentivized

• Need an easier way to track when a document did not receive coding review for all issues (i.e., when issues where added later on in the coding process--need to be alerted to go back and capture the additional issues to be coded).

Incentivized

We have been able to leverage Celonis [greatly] because of the commitment and support we receive from our data scientist. I strongly believe that we would not be able to accomplish this without her assistance. Moreover, when we escalate matters, the product development is engaged and commits resources to make sure our initiatives/business cases are supported.

Incentivized

There were some customer service issues in closing a project, but generally the service has been helpful to our needs.

Incentivized

It is a great tool but also requires a lot of work to get it into a useable fashion. Part of this is on our end as we don't have the dedicated analyst function yet to really become self-sufficient with Celonis. It also uncovers a lot of data issues or at the very least, multiple rounds of development and data validation are required before getting to a position where the business users feel comfortable with the data being reflected. This is fairly normal with any data-related development effort and perhaps not unique to Celonis.

Incentivized

I've been able to go from never using this type of software before, to confidently using it on an everyday basis, and the learning curve was not steep at all.

Incentivized

We submit tickets to Celonis through product support. No assistance is generally provided, have to wait and the ticket is then escalated to product support in Germany. Many times we submit the ticket and the support desk asks us the same questions back where they should already have this information.

Incentivized

I've never had a problem with the support team getting back to me re my questions or assisting me in a project.

DISCO provides good resources in addition to the walkthroughs.

Incentivized

Celonis has a lot of tools to support the implementation.

The major reason to choose Celonis is that it has enhanced decision-making in filtering the candidates. The frontend designer has nice graphics and has well-designed self-service. I particularly enjoy the visual editor, which allows you to create complicated PQL without having to write any code, as well as the numerous filtering choices, including process mining options.

Incentivized

DISCO Ediscovery outperforms all the competitors we reviewed on ease of adoption, usability, UI design, support, functions, features, and feature updates. While the price was a bit higher, DISCO Ediscovery's value was far greater than that offered by the other products. DISCO Ediscovery's functionality and accessibility was the best suited to our practice and the size of our firm and even the less tech savvy employees can learn how to use the application with some basic training.

• The previous IFRS 9 calculation method was reaching its end of life—Celonis is a direct replacement for us.
• When rebuilding our logic from the old system to the new, it gave us a much-needed opportunity to revamp and standardise company codes and, in some cases, even pick up some errors.

Incentivized

• DISCO has saved our clients tons of money in hosting fees, as well as hourly fees in time spent reviewing documents.
• With DISCO's search capabilities, a review that could take weeks or months by many can be performed in days or weeks by fewer personnel.
• With DISCO, actions that previously had to be contracted out to a vendor can now be handled in-house at a much cheaper cost.

Incentivized