Cetec ERP vs. Odoo

For our business, Cetec ERP works very well because of all the capabilities it has with traceability, restrictions, and access, and having the data live for any user to see at the same time. The way the system is set up for order processing is more strict which is better for us since it helps with accuracy and traceability. For the production side, since our company is not a manufacturing site, it can be a little overwhelming since there are a lot of fields/data that we do not use, simply because it does not apply to us. Other than that module being a little too advanced for our company, all of the features included "out of the box" are well worth the affordable price that they have for this ERP system.

The software is really good for managing inputs and inventory as well as maintaining traceability. The "track picking moves" functionality lets you look into a specific lot or serial numbers and view all the product moves that occurred with that lot. However, some navigation is not intuitive. For example, if I click on an item in the BoM of an assembly, then click the back button to go back to the assembly, the site goes all the way back to the home screen. Some of these quirks mean that there is a learning curve for the software, but overall the tracking is very good.

Incentivized

• Training and Implementation.
• Support is great.

• Ignore requests for support
• continue to collect money from users through micro-charges; apps, supports, etc.
• Offer no support when they do finally respond, saying that it's the app developer's duty.
• Creates a system that forces people that are good with software systems to pay for support

• Role Descriptions: There are default roles that Cetec ERP has already created for you. However, these roles are not detailed as to what access each role has and it makes it difficult to assign these default roles.
• Reporting: While Cetec ERP's default reports are detailed, there is only minimal customization of reports allowed out of the box. They do have an add-on available for purchase where you can freely customize reports, but our company isn't at that point to purchase this add-on as we only need a small bit of customization beyond what comes out of the box.

• Community version is sometimes hard to maintain, needs some on-premise knowledge (IT) or having business with an Odoo partner that is sometimes expensive and unreliable.
• Enterprise version is as expensive as other ERP in the market.
• Reporting is horrible, not a lot of possibility to integrate seamlessly with a third party BI platform.

Incentivized

Cetec ERP is useful and fairly intuitive, but if you have a difficult time adapting to a ever-changing user interface, it may cause slight discomfort with every major update.

Incentivized

I would give it an average rating despite being easy to use, but the user interface is very poor and not intuitive at all which makes the whole experience not that good. Also, the system is not mobile friendly at all which is annoying if you want to check something on the go.

Incentivized

Cetec ERP will answer support calls but depending on your level of service contract, it may cost you quick a bit per hour to solve the issues you have. E-mail support is always available and surprisingly responsive.

Incentivized

Easy - there is NO SUPPORT (like in ABSOLUTELY NOTHING!!!!!!!). Even for legally mandatory requirements where the system MUST work, they will gladly take a month to get back to you with a NON-answer. We couldn't even get our bank statements correctly into Odoo for 2 months - leading to no reconciliation and the company accounts were a mess (still are!!) as a result - Completely irresponsible. Have not EVEN had an apology from Odoo - they couldn't care less !!

We had been a customer of Cetec on their Legacy system for 20+ years and were always satisfied with their product and support.

I selected Odoo because it is all in the cloud online and it is very easy to conect from everywhere, but then it did nos suit what we wanted in other fields and the service was poor,so we deceided to cancel the contract, but never get our money back since november 2020.

• Accuracy: Now that we can restrict access to approved users, our accuracy of inventory has improved.
• Financial Cleanup: Importing financials that were not yet balanced from previous system caused a ripple and we now have to clean up in this new system.

• The integration of the support department in the sales processes was easily carried out by implementing Odoo.
• Improved functionality and UI of the sales and logistics related processes in the company.

Incentivized