What users are saying about
2 Ratings
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Score 7 out of 100
10 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

Chanty

Chanty is very good for networking messaging and low level collaboration between peers and colleagues. It's not great for video or voice calls or whiteboarding or file sharing.
Marc Duke | TrustRadius Reviewer

Verint Community (Telligent)

The Verint Community we have is well suited to our clients in that they are willing to share knowledge and build knowledge on the platform. The one area we see complaints are the default email notifications. These are expected on a social networking site, but not so much on a support site like ours.
Lauri Travis | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Chanty
4.0
Verint Community (Telligent)
Task Management
Chanty
3.0
Verint Community (Telligent)
Search
Chanty
5.0
Verint Community (Telligent)

Communication

Chanty
8.0
Verint Community (Telligent)
Chat
Chanty
8.0
Verint Community (Telligent)
Notifications
Chanty
9.0
Verint Community (Telligent)
Discussions
Chanty
7.0
Verint Community (Telligent)

Pros

Chanty

  • Notifications
  • App loading speed
Marc Duke | TrustRadius Reviewer

Verint Community (Telligent)

  • Open API allows for integrations and custom development work so that you can enhance the out-of-the-box features
  • Flexible back-end system administration and design elements that allow you to create the user experience that makes sense for your community and use cases
  • Strong discussion forum functionality with multi-level threading
  • Ability to create an online community that has public-facing groups and content as well as member-only, private, and secret groups.
  • Search is strong
  • While still not ideal, the reports/analytics are stronger than some other community platforms
Anonymous | TrustRadius Reviewer

Cons

Chanty

  • Ability to call group members
  • Ability to video members
Marc Duke | TrustRadius Reviewer

Verint Community (Telligent)

  • Permissions can be a bit time consuming since they must be set group by group instead of at an admin level.
  • Needs more options for integration that don't require significant technical expertise.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Chanty

No score
No answers yet
No answers on this topic

Verint Community (Telligent)

Verint Community (Telligent) 10.0
Based on 1 answer
I am not part of this decision making process, but I did provide positive feedback to the decision making board.
Amy Hicks | TrustRadius Reviewer

Usability

Chanty

No score
No answers yet
No answers on this topic

Verint Community (Telligent)

Verint Community (Telligent) 8.7
Based on 5 answers
Very usable once you learn some of the quirks - for example, when uploading a video you need to know it must be within a certain size limit or else the upload won't display, and if you upload it a certain way, then it will be a PDF even if you upload an Excel sheet. But once you figure out some of the nuances, its usability (ease of use) is very high. It is not a long or painful learning curve - just a matter of refining various use cases.
Anonymous | TrustRadius Reviewer

Support Rating

Chanty

Chanty 7.0
Based on 1 answer
I have been sent quite a few emails about functionality and support on a pretty regular basis, which is great. I have not had any need to contact support as the platform is pretty simple to use, it was easy to download and install and I have not encountered any bugs or other issues so far.
Marc Duke | TrustRadius Reviewer

Verint Community (Telligent)

Verint Community (Telligent) 8.3
Based on 5 answers
So far so good. We also worked with Social Edge Consulting to enable our Verint Community and would highly recommend their services
JJ Janikis | TrustRadius Reviewer

Alternatives Considered

Chanty

In terms of file sharing and speed of collaboration, I find that Slack is quicker and integration into Google Drive is very handy when it comes to working on documents, I have not seen Chanty do this. As for video Google Hangouts is as simple as it gets; again, I have not seen anything from Chanty in this area. I have also looked at and use https://guild.co/ which is much easier messaging and collaboration wise. The app and notification for Chanty is pretty good but it's loading time is slower compared to Slack and WhatsApp.
Marc Duke | TrustRadius Reviewer

Verint Community (Telligent)

As stated in my opening, Verint fulfilled all of our business needs and has the most robust out of the box functionality. Many of the other platforms require heavy customization for design and reporting. Telligent has a full library of drag and drop widgets and a theme studio that allows community managers to design group pages and update their theme without having to be technically savvy. Telligent also hosts automation rules that can be written to leverage the APIs to automate community processes. Reporting includes: Community health, Top searches, Searches with no results, Active/Viewed Content, Active/New Groups, Member participation and several more
Lisa Allison | TrustRadius Reviewer

Return on Investment

Chanty

  • Increased visibility
  • Increased opportunities
Marc Duke | TrustRadius Reviewer

Verint Community (Telligent)

  • Increased efficiency.
  • Support Queue reductions.
  • New clients expect to network with other clients so the Verint Community has become a sales differentiator in many cases.
Lauri Travis | TrustRadius Reviewer

Screenshots

Verint Community (Telligent)

Pricing Details

Chanty

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3*

* per user, per month

Verint Community (Telligent)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Chanty
7.0
Verint Community (Telligent)
8.9

Likelihood to Renew

Chanty
Verint Community (Telligent)
10.0

Usability

Chanty
Verint Community (Telligent)
8.7

Support Rating

Chanty
7.0
Verint Community (Telligent)
8.3

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