Chanty vs Verint Community (Telligent)

Likelihood to Recommend

Chanty is very good for networking messaging and low level collaboration between peers and colleagues. It's not great for video or voice calls or whiteboarding or file sharing.

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Marc Duke

Marketing Consultant

Marc Duke ConsultingMarketing and Advertising, 1-10 employees

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The Verint Community we have is well suited to our clients in that they are willing to share knowledge and build knowledge on the platform. The one area we see complaints are the default email notifications. These are expected on a social networking site, but not so much on a support site like ours.

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Lauri Travis

Community Manager

Tyler TechnologiesComputer Software, 1001-5000 employees

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Feature Rating Comparison

Chanty

Verint Community (Telligent)

Task Management

Search

Chanty

Verint Community (Telligent)

Chat

Notifications

Discussions

Pros

Notifications
App loading speed

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Marc Duke

Marketing Consultant

Marc Duke ConsultingMarketing and Advertising, 1-10 employees

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Open API allows for integrations and custom development work so that you can enhance the out-of-the-box features
Flexible back-end system administration and design elements that allow you to create the user experience that makes sense for your community and use cases
Strong discussion forum functionality with multi-level threading
Ability to create an online community that has public-facing groups and content as well as member-only, private, and secret groups.
Search is strong
While still not ideal, the reports/analytics are stronger than some other community platforms

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Verified User

Director in Other

Non-profit Organization Management Company, 201-500 employees

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Cons

Ability to call group members
Ability to video members

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Marc Duke

Marketing Consultant

Marc Duke ConsultingMarketing and Advertising, 1-10 employees

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Permissions can be a bit time consuming since they must be set group by group instead of at an admin level.
Needs more options for integration that don't require significant technical expertise.

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Verified User

Strategist in Engineering

Defense & Space Company, 10,001+ employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Verint Community (Telligent) 10.0

Based on 1 answer

I am not part of this decision making process, but I did provide positive feedback to the decision making board.

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Amy Hicks

Software Quality Assurance Analyst

Security MicroImagingInformation Technology and Services, 1001-5000 employees

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Usability

No score

No answers yet

No answers on this topic

Verint Community (Telligent) 8.7

Based on 5 answers

Very usable once you learn some of the quirks - for example, when uploading a video you need to know it must be within a certain size limit or else the upload won't display, and if you upload it a certain way, then it will be a PDF even if you upload an Excel sheet. But once you figure out some of the nuances, its usability (ease of use) is very high. It is not a long or painful learning curve - just a matter of refining various use cases.

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Verified User

Executive in Other

Financial Services Company, 51-200 employees

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Support Rating

Chanty 7.0

Based on 1 answer

I have been sent quite a few emails about functionality and support on a pretty regular basis, which is great. I have not had any need to contact support as the platform is pretty simple to use, it was easy to download and install and I have not encountered any bugs or other issues so far.

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Marc Duke

Marketing Consultant

Marc Duke ConsultingMarketing and Advertising, 1-10 employees

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Verint Community (Telligent) 8.3

Based on 5 answers

So far so good. We also worked with Social Edge Consulting to enable our Verint Community and would highly recommend their services

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JJ Janikis

Community Manager

NewselaE-Learning, 201-500 employees

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Alternatives Considered

In terms of file sharing and speed of collaboration, I find that Slack is quicker and integration into Google Drive is very handy when it comes to working on documents, I have not seen Chanty do this. As for video Google Hangouts is as simple as it gets; again, I have not seen anything from Chanty in this area. I have also looked at and use https://guild.co/ which is much easier messaging and collaboration wise. The app and notification for Chanty is pretty good but it's loading time is slower compared to Slack and WhatsApp.

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Marc Duke

Marketing Consultant

Marc Duke ConsultingMarketing and Advertising, 1-10 employees

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As stated in my opening, Verint fulfilled all of our business needs and has the most robust out of the box functionality. Many of the other platforms require heavy customization for design and reporting. Telligent has a full library of drag and drop widgets and a theme studio that allows community managers to design group pages and update their theme without having to be technically savvy. Telligent also hosts automation rules that can be written to leverage the APIs to automate community processes. Reporting includes: Community health, Top searches, Searches with no results, Active/Viewed Content, Active/New Groups, Member participation and several more

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Lisa Allison

Senior Community Strategist

Analog DevicesElectrical & Electronic Manufacturing, 10,001+ employees

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Return on Investment

Increased visibility
Increased opportunities

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Marc Duke

Marketing Consultant

Marc Duke ConsultingMarketing and Advertising, 1-10 employees

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Increased efficiency.
Support Queue reductions.
New clients expect to network with other clients so the Verint Community has become a sales differentiator in many cases.

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Lauri Travis

Community Manager

Tyler TechnologiesComputer Software, 1001-5000 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$3*

* per user, per month

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Rating Summary

Chanty

Verint Community (Telligent)

Chanty

Verint Community (Telligent)

Chanty

Verint Community (Telligent)

Chanty

Verint Community (Telligent)

Chanty vs Verint Community (Telligent)

Chanty

Verint Community (Telligent)

Feature Rating Comparison

Project Management

Task Management

Search

Communication

Chat

Notifications

Discussions

Pros

Cons

Likelihood to Renew

Usability

Support Rating

Alternatives Considered

Return on Investment

Screenshots

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Likelihood to Renew

Usability

Support Rating

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