What users are saying about
23 Ratings
2 Ratings
23 Ratings
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Score 8.2 out of 100
2 Ratings
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Score 6.6 out of 100

Likelihood to Recommend

Chargebee

Chargebee is really well suited to any growing company. There is probably a lighter-weight solution that might be optimized for a 5 person startup. There may be better options if you're the size of Google. But if you're a venture-backed startup, growing anywhere from Series B to Series E it's great. The tool is purpose-built for SaaS billing, but it now has a ton of features that make non-SaaS billing easy as well.
Anonymous | TrustRadius Reviewer

cleverbridge

Cleverbridge is well-suited for big companies that have a client base and want to start online. If you have a wide range of products, and you sell worldwide--where different languages and different settings are needed for each region--then Cleverbridge is good solution. If you just want to start selling with limited stock and with couple of product types only in one region, then it's not good idea to begin with Cleverbridge.
Madina Mukhamedova | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Chargebee
cleverbridge
7.9
Product catalog & listings
Chargebee
cleverbridge
8.0
Product management
Chargebee
cleverbridge
8.0
Bulk product upload
Chargebee
cleverbridge
6.3
Branding
Chargebee
cleverbridge
6.3
Mobile storefront
Chargebee
cleverbridge
8.3
Product variations
Chargebee
cleverbridge
9.3
Website integration
Chargebee
cleverbridge
8.3
Visual customization
Chargebee
cleverbridge
8.0
CMS
Chargebee
cleverbridge
8.7

Online Shopping Cart

Chargebee
cleverbridge
8.7
Abandoned cart recovery
Chargebee
cleverbridge
8.0
Checkout user experience
Chargebee
cleverbridge
9.3

Online Payment System

Chargebee
cleverbridge
9.7
eCommerce security
Chargebee
cleverbridge
9.7

eCommerce Marketing

Chargebee
cleverbridge
8.2
Promotions & discounts
Chargebee
cleverbridge
8.3
Personalized recommendations
Chargebee
cleverbridge
7.3
SEO
Chargebee
cleverbridge
9.0

eCommerce Business Management

Chargebee
cleverbridge
8.8
Multi-site management
Chargebee
cleverbridge
8.3
Order processing
Chargebee
cleverbridge
10.0
Inventory management
Chargebee
cleverbridge
9.3
Shipping
Chargebee
cleverbridge
9.0
Custom functionality
Chargebee
cleverbridge
7.3

Pros

Chargebee

  • Simple interface that new employees are able to navigate fairly easily
  • Provides simple dashboard information you need.
  • Really love the dunning that makes it much easier for us to collect expired credit card info. Otherwise we'd be doing it manually and that would be a huge pain
Brad Henderson | TrustRadius Reviewer

cleverbridge

  • Excellent partnet
  • Terrific at subscription software
  • Excellent security and uptime
Anonymous | TrustRadius Reviewer

Cons

Chargebee

  • One area that is difficult is that I don't have an easy way to allow users to select their own plan options. I have monthly and yearly plans, but no way to let the customer choose (not without custom code). This is the one thing that has caused extra work for me.
  • Configuring additional custom fields in the checkout form is possible, but not very intuitive.
jeffrey samorano | TrustRadius Reviewer

cleverbridge

  • Because of the many different settings, it becomes hard sometimes to set everything up
  • The slow system can take up to 10 seconds to save something
Madina Mukhamedova | TrustRadius Reviewer

Usability

Chargebee

Chargebee 8.0
Based on 1 answer
It's very easy to use once you know what you're doing. I found it very straight forward once I got the hang of things and was able to create plans easily for my business. I was also able to just charge my clients right away easily. Refunding was also easy when needed.
Anonymous | TrustRadius Reviewer

cleverbridge

cleverbridge 8.0
Based on 1 answer
Usability is native, but the system is complex. It has a knowledge base, but who reads that, right? So without explanation, sometimes it's hard to understand how to move and set things. But as soon as you get it, it's not a problem anymore. There are 2 major things, which keeps me from giving a higher score: 1 - Delay in time when making changes; can take up to 2 sec when opening a product, and 10 secs when saving a product update. When you do several updates, it is time consuming; 2 - A lot of settings, which also in the end becomes time consuming.
Madina Mukhamedova | TrustRadius Reviewer

Support Rating

Chargebee

Chargebee 8.0
Based on 2 answers
Chargebee is simple to use, and we have had little need for support.
Will Goad | TrustRadius Reviewer

cleverbridge

No score
No answers yet
No answers on this topic

Alternatives Considered

Chargebee

A strong balance between flexibility and simplicity -- Chargebee has proved to be a product that is well liked across the organization, and from a technical standpoint does not present too many hiccups for our developers. We also feel the pricepoint is good in a market which often has very taxing pricing structures
Dailius Wilson | TrustRadius Reviewer

cleverbridge

DR Waco e screwed up the company when we worked with them - they didn’t like customers - I know that sounds odd but it was true and their software was dreadful
Anonymous | TrustRadius Reviewer

Return on Investment

Chargebee

  • Huge productivity impact for Customer Success
  • Most of the modern subscription tools like Chargebee help you with Dunning - i.e automated retries to charge the card on the file. You can set the frequency and number of charging attempts. In our case, payment failures post all dunning attempts are considered as a red flag.
  • We use a combination of Stripe + Chargebee to manage our recurring billing. The bulk of our contracts are monthly and we now ensure that all customers get renewed between UTC 6 AM to UTC 5 PM on 1st of every month. We basically get money from all subscription renewals in the bank on 1st of the month. This has a definite impact on the cash flow predictability. It helps you also identify and plan your expenses.
Vivek Khandelwal | TrustRadius Reviewer

cleverbridge

  • We couldn’t have done this on our own
  • They provided cost-effective eCommerce for us
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Chargebee

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Chargebee Editions & Modules

Edition
Rise$2491
Scale$5491
EnterpriseContact sales team
  1. per month
Additional Pricing Details
No transaction based fees. No setup cost. No monthly contracts. No hidden fees.

cleverbridge

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

cleverbridge Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Chargebee
8.2
cleverbridge
6.6

Usability

Chargebee
8.0
cleverbridge
8.0

Support Rating

Chargebee
8.0
cleverbridge

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