Chargebee vs cleverbridge

Likelihood to Recommend

Chargebee is really well suited to any growing company. There is probably a lighter-weight solution that might be optimized for a 5 person startup. There may be better options if you're the size of Google. But if you're a venture-backed startup, growing anywhere from Series B to Series E it's great. The tool is purpose-built for SaaS billing, but it now has a ton of features that make non-SaaS billing easy as well.

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Verified User

Program Manager in Product Management

Computer Software Company, 51-200 employees

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Cleverbridge is well-suited for big companies that have a client base and want to start online. If you have a wide range of products, and you sell worldwide--where different languages and different settings are needed for each region--then Cleverbridge is good solution. If you just want to start selling with limited stock and with couple of product types only in one region, then it's not good idea to begin with Cleverbridge.

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Madina Mukhamedova

Online sales back office group manager

Kaspersky LabComputer Software, 1001-5000 employees

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Feature Rating Comparison

Chargebee

cleverbridge

Product catalog & listings

Product management

Bulk product upload

Branding

Mobile storefront

Product variations

Website integration

Visual customization

CMS

Chargebee

cleverbridge

Abandoned cart recovery

Checkout user experience

Chargebee

cleverbridge

eCommerce security

Chargebee

cleverbridge

Promotions & discounts

Personalized recommendations

SEO

Chargebee

cleverbridge

Multi-site management

Order processing

Inventory management

Shipping

Custom functionality

Pros

Simple interface that new employees are able to navigate fairly easily
Provides simple dashboard information you need.
Really love the dunning that makes it much easier for us to collect expired credit card info. Otherwise we'd be doing it manually and that would be a huge pain

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Brad Henderson

Co-Founder/Chief Janitor

CrispComputer Software, 1-10 employees

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Excellent partnet
Terrific at subscription software
Excellent security and uptime

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Verified User

Partner in Corporate

Computer Software Company, 11-50 employees

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Cons

One area that is difficult is that I don't have an easy way to allow users to select their own plan options. I have monthly and yearly plans, but no way to let the customer choose (not without custom code). This is the one thing that has caused extra work for me.
Configuring additional custom fields in the checkout form is possible, but not very intuitive.

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jeffrey samorano

Owner/Founder

Make ChicoMarketing and Advertising, 1-10 employees

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Because of the many different settings, it becomes hard sometimes to set everything up
The slow system can take up to 10 seconds to save something

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Madina Mukhamedova

Online sales back office group manager

Kaspersky LabComputer Software, 1001-5000 employees

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Usability

Chargebee 8.0

Based on 1 answer

It's very easy to use once you know what you're doing. I found it very straight forward once I got the hang of things and was able to create plans easily for my business. I was also able to just charge my clients right away easily. Refunding was also easy when needed.

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Verified User

Director in Professional Services

Professional Training & Coaching Company, 1-10 employees

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cleverbridge 8.0

Based on 1 answer

Usability is native, but the system is complex. It has a knowledge base, but who reads that, right? So without explanation, sometimes it's hard to understand how to move and set things. But as soon as you get it, it's not a problem anymore. There are 2 major things, which keeps me from giving a higher score: 1 - Delay in time when making changes; can take up to 2 sec when opening a product, and 10 secs when saving a product update. When you do several updates, it is time consuming; 2 - A lot of settings, which also in the end becomes time consuming.

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Madina Mukhamedova

Online sales back office group manager

Kaspersky LabComputer Software, 1001-5000 employees

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Support Rating

Chargebee 8.0

Based on 2 answers

Chargebee is simple to use, and we have had little need for support.

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Will Goad

Sr Director of Implementation

Workgroups DaVinciComputer Software, 11-50 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

A strong balance between flexibility and simplicity -- Chargebee has proved to be a product that is well liked across the organization, and from a technical standpoint does not present too many hiccups for our developers. We also feel the pricepoint is good in a market which often has very taxing pricing structures

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Dailius Wilson

VP Sales & Growth Marketing

GetAcceptInformation Technology and Services, 11-50 employees

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DR Waco e screwed up the company when we worked with them - they didn’t like customers - I know that sounds odd but it was true and their software was dreadful

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Verified User

Partner in Corporate

Computer Software Company, 11-50 employees

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Return on Investment

Huge productivity impact for Customer Success
Most of the modern subscription tools like Chargebee help you with Dunning - i.e automated retries to charge the card on the file. You can set the frequency and number of charging attempts. In our case, payment failures post all dunning attempts are considered as a red flag.
We use a combination of Stripe + Chargebee to manage our recurring billing. The bulk of our contracts are monthly and we now ensure that all customers get renewed between UTC 6 AM to UTC 5 PM on 1st of every month. We basically get money from all subscription renewals in the bank on 1st of the month. This has a definite impact on the cash flow predictability. It helps you also identify and plan your expenses.

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Vivek Khandelwal

Founder

iZootoComputer Software, 11-50 employees

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We couldn’t have done this on our own
They provided cost-effective eCommerce for us

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Verified User

Partner in Corporate

Computer Software Company, 11-50 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Chargebee Editions & Modules

Edition

Rise	$249¹
Scale	$549¹
Enterprise	Contact sales team

per month

Additional Pricing Details

No transaction based fees. No setup cost. No monthly contracts. No hidden fees.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

cleverbridge Editions & Modules

—

Additional Pricing Details

—

Rating Summary

Chargebee

cleverbridge

Chargebee

cleverbridge

Chargebee

cleverbridge

Likelihood to Recommend

Chargebee

cleverbridge

Feature Rating Comparison

Product catalog & listings

Product management

Bulk product upload

Branding

Mobile storefront

Product variations

Website integration

Visual customization

CMS

Abandoned cart recovery

Checkout user experience

eCommerce security

Promotions & discounts

Personalized recommendations

SEO

Multi-site management

Order processing

Inventory management

Shipping

Custom functionality

Pros

Chargebee

cleverbridge

Cons

Chargebee

cleverbridge

Usability

Chargebee

cleverbridge

Support Rating

Chargebee

cleverbridge

Alternatives Considered

Chargebee

cleverbridge

Return on Investment

Chargebee

cleverbridge

Screenshots

Chargebee

cleverbridge

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Chargebee Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

cleverbridge Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison