Chargebee vs. Paddle vs. Skrill

Well-suited:

• In a B2B set up - Post achieving some scale and having outgrown Google Sheets/ Excels. Won't add much value if you are dealing with fewer than 400-500 invoices a year.
• We haven't explored their B2C subscription management side - but that is one of the key strengths of the platform.

Incentivized

I wouldn't recommend them to anybody because their support is getting worse and worse and their business processes require you to contact support whether you want to or not. You will be forced to contact support and then wait for days to get any meaningful response that's not a copy/pasted sentence from FAQ.

Skrill is my preferred way of doing money transactions abroad typically when I need a safe secured and efficient way of sending money overseas and the amount is low. Most other portals tend to charge a transfer fee for lower amounts but Skrill does not charge a transaction fee when I use the ACH Transfer even for lower amounts. For personal use, I have used the debit card to fuel transactions and it allows you the same facility as the debit card. If I need to complete the transaction within a day and want the money to be available in the receiving account overseas the same day, I prefer another portal that has the option of express service that Skrill does not offer.

Incentivized

• Reliable: We've had virtually no issues since launch.
• Care about customers: Chargebee's account managers/support team have always been very helpful/responsive.
• Feature-rich: Chargebee has a ton of features that help us do what we want and they are consistently adding new features every quarter.

Incentivized

• Super easy to implement SDKs across supported platforms that support modern interface paradigms.
• Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything.
• Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales.
• Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.).

Incentivized

• It is a global payment processor that accepts payments from all around the world.
• Because of the high security requirements for signing in, no one can readily access the account.
• Real-Time Payments - Payment Gateway

Incentivized

• It wasn't allowing us to add a one time purchase without making it an ongoing subscription with only one payment. They may have fixed it very recently but that was a big pain from a reporting perspective (it was including one time purchasers as subscribers)
• Email automation is not very robust. Difficult to customize triggers by subscription, you have to send the same message to all subscribers for a specific action
• Wish it had a way to write off and cancel the subscription of customers who haven't updated their cc info. That can be a long painful and very manual process. And if that feature is available somewhere they don't do a good job of making that clear.

Incentivized

• Analytics could support more flexible analysis of reported data and better custom events.
• More customization of the drop in purchase UI on the web without the need for a full custom site integration.
• Sometimes communication from their front line support staff has gone to the wrong address.

Incentivized

• Skrill's UI can be bloated and slow sometimes, and overcomplicated
• There are some issues with localization and language, some concepts didn't see to be translated properly
• What an e-wallet is, is not super clear to potential users

Incentivized

We ended up using Tipalti which seems to have solved our specific needs better, though it is more expensive.

Incentivized

It's very easy to use once you know what you're doing. I found it very straight forward once I got the hang of things and was able to create plans easily for my business. I was also able to just charge my clients right away easily. Refunding was also easy when needed.

Incentivized

Because it's simple to use, works well since we have first set it up and we never had any issues with it.

Incentivized

Chargebee is simple to use, and we have had little need for support.

Incentivized

The major reason to go with chargebee is its costing as compared to its competitors it is much useful and value for money.Also it has many features that is very practical and efficient to use it.I recommend to the people who involves low costing as well as futuristic features.

Incentivized

We tried using Stripe before Paddle, but it was a pain integrating it and it lacked the licensing. Paddle allows us just to add a payment button and don’t ever think about payment methods, we don’t have to make a separate button for card payments and another one for PayPal. Paddle does all this in their checkout process.

Incentivized

I use different payment systems depending on the goal. Skrill is good when my contractor prefers this way of payment. Also, Skrill is a preferred payment option in many online services, which makes it easy to use. Also, Skrill issues a real plastic Visa card you can use like any bank card.

Incentivized

• It was a step in the right direction compared to ReCharge
• It had negative impacts on our revenue before we had our developers put some work into improving its capabilities with our website and software
• Now, we are seeing some positive results (after some costly updating from our end)

Incentivized

• We wanted to grow faster, which was possible once we integrate recurring payment gateway. And we've got Paddle to do that.

Incentivized

• I can quickly deposit my international multi-currency account without making an expensive wire transfer, with no border restriction as long as I have the mobile app with me.
• Skrill is very convenient for each transfer amount up to EURO 2,500, and EURO 15,000/monthly.
• Possibility of hiring freelancers for my company with immediate payments.

Incentivized