Likelihood to Recommend For organisations keen to streamline their payment processes and who use Salesforce, this is a brilliant solution.
Read full review It is perfect for any small business looking for inventory control, Tracking purchase history, and just an all round easy to use software for retail and beyond. I would not use it if I have only a few hundred items or was a larger company that can afford to build my own POS software.
Read full review Pros Extremely easy to implement + 100% native on salesforce.com. Payment information is on the opportunity level making it easily visible across teams. Payment request feature allows cutomers to pay online via force.com site. Supports recurring payments which allows payment processing to be run on an automated schedule. Read full review Lightspeed Retail has great reports that are very easy to read and understand. Lightspeed Retail is great to train new employees on because of its ease of use. There are not lots of different things that you have to learn just basics. Read full review Cons Because it is a low fee, you need to do more configuration on your own to get it up and running. Read full review With a larger SKU assortment size, the software really starts to struggle with doing physical inventory after scanning in a few hundred items. Several times throughout each year Lightspeed went down on us (not our internet connection but actually Lightspeed verified). Special order system could use a lot of modern improvements (ability to schedule ahead of time, etc.) Reports are very basic, and will likely require there Lightspeed Analytics to actually get reports useful for day to day operations. Weak system for receiving purchase orders. Does not handle items and cases for reordering very well. Have used multiple Point of Sale systems in the past 10 years that allow to set reorder points based on single items, but reorder the case automatically, Lightspeed has no support for this. Read full review Usability Very easy to use and figure out without calling customer support which is also very responsive and helpful.
Read full review Support Rating They were overwhelmingly easy to deal with and helped us work through some very specific use cases
Read full review I gave the rating of a 9 because ninety percent of the time when I talk to their support they're very helpful. One of the only real issues I have is there are times where the queue will be 7-9 people deep. When you have an error you don't know how to fix, sometimes this is very troubling. But overall their support is usually quick and friendly.
Read full review Alternatives Considered Chargent has been better for us as it works within Salesforce and can be mapped into workflow processes and reporting.
Read full review Lightspeed is faster, sleeker and more modern than our previous POS system. I can’t express enough how easy the online store portion of Lightspeed is - it just intuitive and sometimes, is TOO easy, I feel like I have to be forgetting something. Lightspeed is staying modern and current where our previous POS was not
Read full review Return on Investment Decreased time to collect payments. Payment collection process can be integrated into team workflows, thus incentivizing quicker collection from customers. Increased revenue collection as billing information is easily accessible on the opportunity. Reduced labour needed to process payments. Recurring payments can be automated, payments can be accepted online. Read full review Certainly has saved money on cash-outs/ accounting due to QuickBooks integration. Faster processing through tills means happier customers and more sales per hour. Expensive product at $5K a year has taken away some profitability for this small business. It's way, way over priced. Read full review ScreenShots