What users are saying about
93 Ratings
16 Ratings
93 Ratings
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Score 8.2 out of 100
16 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

Chatter

[Chatter] is the tool that makes our relations
stronger. It provides advanced ways of communication. I have trained my many
team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your
customers. It will surely enhance the productivity of your organization.
Yolanda Pouwels | TrustRadius Reviewer

Ruum by SAP

Ruum [by SAP] is well-suited for the task creation and assignment with the responsible persons for the follow-ups and collaboration, which can be used for both internal or external projects. Ruum [by SAP] can also be used for internal tasks, milestones, project and workflow management and team management functionalities respectively. Ruum [by SAP] may not be well suited for those who want to use the CRM tools for the related marketing activities management in [a] particular situation.
Ye Yint Moe | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Chatter
7.3
Ruum by SAP
9.5
Task Management
Chatter
7.4
Ruum by SAP
10.0
Gantt Charts
Chatter
7.5
Ruum by SAP
9.0
Scheduling
Chatter
7.2
Ruum by SAP
10.0
Workflow Automation
Chatter
7.4
Ruum by SAP
9.3
Mobile Access
Chatter
7.5
Ruum by SAP
9.5
Search
Chatter
6.9
Ruum by SAP
9.3
Visual planning tools
Chatter
7.1
Ruum by SAP
9.0

Communication

Chatter
8.3
Ruum by SAP
9.1
Chat
Chatter
8.5
Ruum by SAP
9.3
Notifications
Chatter
8.2
Ruum by SAP
9.0
Discussions
Chatter
8.4
Ruum by SAP
9.0
Surveys
Chatter
7.5
Ruum by SAP
9.0
Internal knowledgebase
Chatter
7.9
Ruum by SAP
8.7
Integrates with GoToMeeting
Chatter
9.1
Ruum by SAP
9.5
Integrates with Gmail and Google Hangouts
Chatter
7.8
Ruum by SAP
9.5
Integrates with Outlook
Chatter
8.7
Ruum by SAP
9.0

File Sharing & Management

Chatter
7.7
Ruum by SAP
8.9
Versioning
Chatter
7.1
Ruum by SAP
9.0
Video files
Chatter
7.1
Ruum by SAP
8.3
Audio files
Chatter
6.9
Ruum by SAP
9.0
Document collaboration
Chatter
7.8
Ruum by SAP
9.0
Access control
Chatter
7.5
Ruum by SAP
9.0
Advanced security features
Chatter
8.2
Ruum by SAP
8.7
Integrates with Google Drive
Chatter
8.7
Ruum by SAP
9.5
Device sync
Chatter
8.1
Ruum by SAP
8.7

Pros

Chatter

  • Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
  • One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
  • Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.
Glen Tylee | TrustRadius Reviewer

Ruum by SAP

  • Ruum by SAP has feedback management, which is efficiently working.
  • Campaign management is also fostered by Ruum by SAP.
  • Email facilitation and management has been also improved by Ruum by SAP.
  • Service automation has been directed by Ruum by SAP.
Faith Kayne | TrustRadius Reviewer

Cons

Chatter

  • Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
  • On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
  • On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
  • On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
  • For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
  • The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.
Joseph C. Chang | TrustRadius Reviewer

Ruum by SAP

  • Budget, predicting, and forecasting are a miss in Ruum by SAP.
  • No CRM from Ruum by SAP.
  • Billing and invoicing are not found in this program.
Kartah Bromma | TrustRadius Reviewer

Likelihood to Renew

Chatter

Chatter 8.1
Based on 2 answers
Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
Joseph C. Chang | TrustRadius Reviewer

Ruum by SAP

No score
No answers yet
No answers on this topic

Usability

Chatter

Chatter 7.3
Based on 7 answers
It is easy to use but the impact of it feels like it is a bit antiquated. It does not feel collaborative and real time. Chatter is more akin to email versus Slack or Hangouts where it feels like problems are being solved as you are communicating.
Anonymous | TrustRadius Reviewer

Ruum by SAP

No score
No answers yet
No answers on this topic

Support Rating

Chatter

Chatter 7.5
Based on 36 answers
If I ever came to a situation where i needed help they do a very good job of getting back to us quickly to explain our error or why we are not seeing something. The support is quick to help provide groups or teams if you seek. Fortunately it is user friendly so I rarely need support
Anonymous | TrustRadius Reviewer

Ruum by SAP

No score
No answers yet
No answers on this topic

Alternatives Considered

Chatter

Skype is used more for audio calls. Chatter is used to track updates on items of interest in Salesforce. Chatter is deeply integrated with other Salesforce products. No other competing products come close. Slack is a traditional project management tool. So it does not compete with Chatter. Because of its close integration with Salesforce, it is a unique tool for Salesforce users.
Naveen Gabrani | TrustRadius Reviewer

Ruum by SAP

Ruum [by SAP] is an easy-to-use project and workflow management tool for the organization's internal use on the project tracking and managing [of] client-related projects, which also benefits team assignment and collaboration. [It also] shares the project milestones with the external clients for the particular project status records, [as such], I would like to [recommend] Ruum by SAP as an internal workflow management solution for better productivity and work efficiency.
Ye Yint Moe | TrustRadius Reviewer

Return on Investment

Chatter

  • Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn.
  • Chatter has left some things undone simply because people didn't see it and it has cost us a few deals.
  • Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization.
Anonymous | TrustRadius Reviewer

Ruum by SAP

  • Through proper project planning, minimal finances are used.
  • The many marketing options increases the number of clients we serve.
  • Process automation decreases the task force, hence, labor costs decreases.
Faith Kayne | TrustRadius Reviewer

Pricing Details

Chatter

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ruum by SAP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Chatter
8.0
Ruum by SAP
9.7

Likelihood to Renew

Chatter
8.1
Ruum by SAP

Usability

Chatter
7.3
Ruum by SAP

Support Rating

Chatter
7.5
Ruum by SAP

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