Checkfront vs. Covetrus AVImark vs. Acuity Scheduling, a Squarespace company

Checkfront is very intuitive and user friendly which makes it easy to train new seasonal staff quickly. We operate out of several different locations. Each outpost manager has the ability to go into checkfront and modify inventory based on their needs and availability, which makes communication easy and eliminates overbooking

The customer and inventory calendar views allow me to "play Tetris" with lodging assignments to optimize guest experience.

Incentivized

Avimark is very helpful with inventory, accounting, medical record keeping. Customer service is also amazing, they are very helpful most of the time when you call in to address an issue or ask them to help you figure out a shortcut way of doing things that would make everyones' jobs easier. We use Avimark to prompt for documents that we have created with "merge" words.

Incentivized

I think any business can benefit from Acuity Scheduling. In my experience, however, and maybe I just haven’t found the correct settings yet, it’s been difficult to manage 4 business schedules with multiple employees and varying hours that change day-to-day and week-to-week. So I definitely would recommend it to more simple business models with set hours, as it seems like it would have all the functions one might need. I still would recommend to more complex businesses like mine as well, but also include discussion of some of the potential drawbacks.

Incentivized

• Reporting.
• Client management.
• Record keeping.

Incentivized

• Clicking on the link opens up my calendar, which has an uncluttered look, making it easy for my prospects and clients to review their options and make their choice.
• I am able to customize my schedule, the types of appointments I want to offer, and even decide how many appointments I want in a day. There are so many details that I can customize.
• I can customize how my calendar and emails look for my prospects and clients so that I come across professional and coordinated. I want the look of my business, website, etc. to have a polished, cohesive, and interesting presence.
• I love that there is a workshop/class/series option for my workshops. My attendees reserve their place and pay upfront. I can duplicate these events or add future dates. It's wonderful. This saves us a lot of time and is so convenient.
• I haven't had any trouble with my scheduler. It works flawlessly, so I don't have to take time out of my day to fix, troubleshoot or call customer service.
• I love that I can add questions for my prospects to answer right away before booking a call. This means 3 fewer steps for me. 1. They answer these questions without an email from me. 2. They make their reservation and get a follow-up email, right away. 3. I customized the follow-up email with more details and actions to take to prepare for our call.

Incentivized

• Being able to adjust "remove appointment" options on the calendar. Would be nice to change the type to different stages of the exam (i.e. 'checked in', 'with tech', 'with doctor', 'checked out'), rather than just whether the appointment was kept, rescheduled, late, etc.
• Inventory monitoring and receiving. There is little provided in terms of inventory control or alerting appropriate users if counts are off (like going into negatives). Variancing is also particularly time consuming and difficult
• Better integration with other types of credit card processing companies or technology.

Incentivized

• There are a lot of pages for similar things so sometimes its hard to find the location of where to edit things
• The ability to stop a review request email from being sent to specific clients.
• A way to block of clients scheduiling 3 times when you only have 2 openings and a way to cancel that easier.

Incentivized

Acuity Scheduling has been very reliable. If you don't believe me, check out their status page here. They do a pretty decent job maintaining their app. To be fair, it's a pretty simple tool so they shouldn't run into too many hiccups given it doesn't feature near as many options as other applications on the market run.

Incentivized

I find the program to be very user-friendly. This is software that is easy to use and understand. There are a number of shortcut keys that make it even easier to use. When teaching AVImark to new employees with zero veterinary experience, they pick up how to use AVImark quickly.

Incentivized

It's just very intuitive once you get the hang of it, which won't take long. They try not to make complex things very complex and they provide explanations for everything with a greyed-out question mark icon next to the function. Also, I love that they encourage people to just get live help when they need it.

Incentivized

Every time I had a question on how to do something or had any issues with Acuity Scheduling, mainly in the very beginning, when I was learning the platform, customer service was excellent. They were prompt to respond, friendly, and very helpful until I had the right solution.

Incentivized

AVImark is the first and only veterinary software program I have used. I had very limited dealings with Chameleon and used PetPoint and Humane Solutions in a previous job that was in a shelter setting and there is no comparison of those products with AVImark. AVImark is more robust in its reporting, scheduling, and inventory tracking than what I knew of PetPoint and Humane Solutions.

Incentivized

Acuity's user interface was much cleaner and easier to use when scheduling meetings. We love that you can embed it within your own website and it shows the calendar right there instead of redirecting you. Acuity gave us the ability to customize our meeting types and the information collected from the person scheduling the meeting.

Incentivized

• We moved to a different credit card company and are saving $40K dollars in fees from what World Pay was charging us

Incentivized

• Minimizing no shows
• Giving me back time by taking tasks off my mind/to-do list to focus on bigger more important things
• Payment management (it helps me make sure I receive my payments/recurring payments and follow up with clients if a payment has failed)
• Honestly just saving me from scheduling nightmares and headaches
• Timezones! It does it for you! (I work internationally)

Incentivized