TrustRadius
Acuity Scheduling Review 3 of 21
Acuity Scheduling Review: "Acuity is truly EVERYTHING you need and more!"
https://www.trustradius.com/appointment-scheduling-softwareAcuity SchedulingUnspecified9.139101
Cherlyn Chong profile photo
March 30, 2019

Acuity Scheduling Review: "Acuity is truly EVERYTHING you need and more!"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Acuity Scheduling

Acuity truly resolves the back and forth with my own clients, and it's great that prospects can just book themselves onto my calendar, no problem. I love that prospects can't book a call unless they answer a certain question/s that I require to be answered. The interface is fairly straight forward, and it loads so much faster than the other schedulers I've tried, which makes it so ideal for impatient prospects who access my booking page with their mobiles.
  • Acuity's UI flows well for my audience and it is easy to book. I LOVE that it loads very quickly, that is KEY to a good scheduler.
  • It's so easy to set up, and I can change my availability day to day without affecting the overall master hours I've set.
  • I love the feature for blocking out some times so that people book in chunks, one after the other, not scattered throughout the day.
  • The form feature that allows me to screen my audience before they book is so useful because it weeds out the ones who are not a fit for me.
  • The feature for blocking out times to appear busier is very useful as well, it does look like I have very limited ability!
  • I wish they had a lifetime plan. I'm tired of all these subscription plans.
  • It has reduced the back and forth of scheduling a call with my clients by 90%.
  • It has drastically reduced any client inquiries of when the next call will be by sending out email and text reminders.
  • It has decreased the no shows of new prospects with the text reminders and allowed those who can't make it to just reschedule the booking themselves.
The Acuity embedded calendar loads. Fast. That's KEY to everything. I don't like a slow load time because it's representative of my brand. The UI design, while not 100% yet, or as beautiful as Calendly's, is just what I need. They come up with all sorts of new, innovative ways to get clients and command authority.. and they have everything I could ever want for a good scheduler, and MORE. They've just hit every one of my needs. Also, their staff is not only friendly but very funny (even sarcastic). They are so much fun.
I honestly don't see a scenario where Acuity is unsuitable if you want your audience or clients to book a session with you. It loads quickly, has great UI, is customizable, and redirects and integrates to your mailing list. It's so suitable for any online business owner really. It's suitable for anyone who wants a professional experience for their audience too.

Using Acuity Scheduling

It's just very intuitive once you get the hang of it, which won't take long. They try not to make complex things very complex and they provide explanations for everything with a greyed-out question mark icon next to the function. Also, I love that they encourage people to just get live help when they need it.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Convenient
Feel confident using
None