Likelihood to Recommend
The ease of integration using Checkout.com with
was a main deal breaker for us. It took us less than 1 business day to setup. Our CSM took over almost immediately when setup was completed and provided some potential plans on how we can improve approval ratings. At the same time, Checkout.com constantly introduces new features which is something I've rarely seen from my previous payment processors. Personally, I feel that Checkout.com should be used in any scenario where E-commerce is involved.
Read full review
Xoom is best suited to send and receive money between two people who live in different countries, not only that we can also send money to our friends, colleagues, family members directly in their bank accounts. They have a great currency exchange functionality that directly converts our received money into our local currency, and deposits it into our bank account within a few minutes. The only drawback is that not many people know about it, it needs good marketing so that more people can use this service, and from my experience, I can say it is very secure and a good competitor of Payoneer.
Read full review Pros Processing is stable, Checkout is never down, high uptime Acquiring and gateway performance is excelled Anti-fraud tool is great, has a lot of risk filters and a shadow mode, an easy to use tool Amazing merchant support Best pricing/fees Work with all top acquirers Great success rate Support both network and gateway tokens APIs are easy Read full review Very fast transfer and very secure as being of PayPal. Receiver don't need to download the app or use Xoom. It supports bank and debit card to transfer funds and same with the receiver. Read full review Cons It would be great to add a dashboard for tracking the scheme monitoring program. Dispute Dashboard - to see how many cases were won/lost. how many cases were won in a month and losses from chargebacks. Add the ability to test ML solutions from Checkout.com and custom rules (for example, 10% of the traffic to give ML to compare what is better). Read full review Some destinations take longer to get delivered to. Higher amounts of money are harder to transfer. High fees when trying to add funds to new card. Read full review Likelihood to Renew
We have a long term contract and we already have them in our plans for the next 5 years.
Read full review
I don't see any other service that is so versatile and which offers such a breadth of services.
Read full review Usability
It's one of the most easy to use and intuitive platforms. The app is very powerful as well.
Read full review Reliability and Availability
In the last 3 years that I have been working with Checkout.com, they had an unplanned outage that lasted less than a few minutes. Their uptime is amazing. If they have maintenance, unlike banks, they don't have downtime during this time. We frequently require their support and Checkout.com responds to us within minutes. When we have important rollouts, I schedule calls with our merchant support manager to monitor the rollout/perform tests, etc. It is always easy to find time lost even with short notice.
Read full review Performance
Checkout.com performance as an acquirer and a PSP is excellent. We have too many transactions per day, therefore reports take some time to generate before they are available for downloading. But it indeed takes reasonable time. We use native/h2h integration therefore, there is no redirection issue, all pages load quickly on our side. Based on my experience, Checkout.com will never never integrate with software or systems that will slow them down. Amongst all payment methods they offer, all are processed immediately, without delays.
Read full review Support Rating
Support has been excellent. They've been very communicative and informative about plans. And we can see how we can utilise them more going forward for expansion and set a target of alternative markets, which should overall increase our sales. On the regulatory side, we get updated details about changes to regulations.
Read full review
The support team is excellent. They help with any queries.
Read full review Implementation Rating
The implementation was largely successful. Since this was a large shift from normal practices, we faced a few teething problems, but largely I'd say it went well.
Read full review Alternatives Considered
We are not using only checkout.com; however, while choosing the 2nd provider, we made a choice for Checkout.com because: a. all needed basic features available, b. good pricing, c. developing company, d. teams who ask what the merchant wants and, after that - implement what the merchant wants (that's the most important).
Read full review
We agreed to select Xoom as the main payment method since it had more flexible options. It gives the user a full guarantee of transacting safely and when there is a conflict the customer support team acts quickly. The charges for sending and receiving money are relatively low as compared to other platforms. The mobile application has biometric login features making it difficult for unauthorized users to access confidential information.
Read full review Scalability
Our tech team implemented payments API to process payments online. Analytics team receives transaction repots that we use to build our own performance dashboards and help to reconcile transactions. API is indeed flexible - we don't use all features but if required we can easily implement them. When Checkout.com adds new features or functionalities, some of them can be used even on an older API version which saved us tech resources and implementation time. We use the same API to expand into new markets - technically we don't need to change anything when we want to launch payments in a new country.
Read full review Return on Investment Slick user journeys, especially using their 'hosted fields' solution. Simple pricing model has meant taking volumes away from other acquirers who seek to boggle Time to market has been as little as a third of the time compared to our other acquirers thanks to their slick onboarding process. Read full review We have had an uptick in payment processing times. We receive payments from customers on time with no lag between invoice and payment dates. Overall Xoom has literally added to our bottom line by allowing more than a physical check payment option. Read full review ScreenShots