Chorus by ZoomInfo vs. Showpad eOS®

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chorus by ZoomInfo
Score 8.1 out of 10
N/A
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.N/A
Showpad eOS®
Score 7.6 out of 10
N/A
Showpad is an Enablement Operating System (eOS™) that aligns sales and marketing teams around high-impact buyer interactions while generating the insights needed to continuously improve conversion rates. Showpad’s core Sales Content Management engine enables revenue teams to create a curated one-stop-shop to find, manage and distribute high-impact content at scale. For marketers, Showpad aligns teams around the latest on-brand content with the right…N/A
Pricing
Chorus by ZoomInfoShowpad eOS®
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Chorus by ZoomInfoShowpad eOS®
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsThere is also an Ultimate package available. Pricing for Ultimate is available by custom quote only. Contact Showpad for Ultimate pricing.
More Pricing Information
Community Pulse
Chorus by ZoomInfoShowpad eOS®
Top Pros
Top Cons
Features
Chorus by ZoomInfoShowpad eOS®
Conversation Intelligence Software Features
Comparison of Conversation Intelligence Software Features features of Product A and Product B
Chorus by ZoomInfo
8.9
4 Ratings
14% above category average
Showpad eOS®
-
Ratings
Speech-to-Text Transcription9.34 Ratings00 Ratings
Keyword Detection9.34 Ratings00 Ratings
Sentiment Analysis8.54 Ratings00 Ratings
Speaker Diarization7.74 Ratings00 Ratings
Call Recording Playback9.54 Ratings00 Ratings
Call Summarization9.34 Ratings00 Ratings
Conversion Metrics9.04 Ratings00 Ratings
Keyword Search & Retrieval9.34 Ratings00 Ratings
Call Tagging7.74 Ratings00 Ratings
Integration with CRM Systems9.03 Ratings00 Ratings
Best Alternatives
Chorus by ZoomInfoShowpad eOS®
Small Businesses
Clari Copilot
Clari Copilot
Score 8.9 out of 10
Lead411
Lead411
Score 9.1 out of 10
Medium-sized Companies
Clari
Clari
Score 8.2 out of 10
Paperflite
Paperflite
Score 9.7 out of 10
Enterprises
Clari
Clari
Score 8.2 out of 10
Paperflite
Paperflite
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Chorus by ZoomInfoShowpad eOS®
Likelihood to Recommend
8.5
(268 ratings)
8.3
(14 ratings)
Likelihood to Renew
6.1
(4 ratings)
-
(0 ratings)
Usability
5.4
(6 ratings)
-
(0 ratings)
Support Rating
8.2
(3 ratings)
7.7
(3 ratings)
Implementation Rating
7.3
(2 ratings)
-
(0 ratings)
Ease of integration
6.8
(3 ratings)
-
(0 ratings)
User Testimonials
Chorus by ZoomInfoShowpad eOS®
Likelihood to Recommend
ZoomInfo
We have found Chorus by ZoomInfo to be an appropriate tool in a number of scenarios. The scenarios we most often use Chorus by ZoomInfo are when we are providing a prospect with a demo of our solutions or discussing ongoing projects that we are working on with our clients. Other scenarios include calls where we are talking with other companies about possibly establishing mutual partnerships.
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Showpad eOS®
Any person who is interested in understanding the level of engagement from a client needs Showpad. It is a must-have software if you have people within your organization that are customer-facing. If your role is primarily communicating with employees within your own organization, then this software might not be as useful to you. For those in sales, account management, or who needs to know if your recipient has seen your emails/content, this is a useful tool.
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Pros
ZoomInfo
  • Great job on putting the conversion metrics. It's a big help knowing our metrics in every meeting.
  • We learned what areas need to be improved and also the strength we had during that conversation.
  • It also provides the length of speech of each participants.
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Showpad eOS®
  • User-Friendly. The ability to easily customize to fit your needs
  • Delivering content easily and quickly, reducing cost for print, and out of date information
  • Reporting. Providing the analytical function to track what content has been utilized or not utilized and become more efficient in the type of information you share
  • Offline Use. The ability to be able to view content offline
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Cons
ZoomInfo
  • The analytics around risks associated with certain words/phrases never seems to be accurate or relevant. Meaning I say things that are definitely not problematic, but they get marked that way.
  • Needs to be easier to locate certain parts of a call, maybe by a more powerful word search. This isn't a problem for 30-60 minute calls but is more challenging for longer training sessions that last 3 hours.
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Showpad eOS®
  • Version control is an issue. Would be nice to go back to previous versions of a file.
  • The in-app viewing experience feels a little rigid. Prefer to download the files before viewing.
  • The main landing page is a little more cluttered than I would like.
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Likelihood to Renew
ZoomInfo
It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term
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Showpad eOS®
No answers on this topic
Usability
ZoomInfo
This was sold internally as something that would help us be more efficient. I had high hopes that the speech-to-text feature would be useful for getting call notes/next steps, etc documented. But due to the limitations of the software, these things would take longer using Chorus than if I just write things down manually - disappointing.
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Showpad eOS®
No answers on this topic
Support Rating
ZoomInfo
I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.
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Showpad eOS®
I have not been involved with support from Showpad so I am not entirely sure. However, we have received some emails from our help desk about an outage and it seems like it didn't last very long so I would say that it was pretty effective support to that extent.
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Implementation Rating
ZoomInfo
Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.
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Showpad eOS®
No answers on this topic
Alternatives Considered
ZoomInfo
I used Google Analytics with Primerica. I payed for it myself to see how my team I was managing was holding up to other teams in the region. Chorus works so much better and if it would have been in my capability to use chorus I would have
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Showpad eOS®
The only option our company used was cloud-based file-sharing services (Box, Dropbox, etc) and emails like Outlook or Gmail. Both options make it hard for version control and for ease of navigation. Generally, end-users had an easier time finding content on Showpad.
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Return on Investment
ZoomInfo
  • Reducing cost on training for sales persons.
  • As a salesperson Chorus.ai help me to better my sales performance and accuracy on proposals I send based on everything the customer has mentioned during the calls. It's hard to quantify, but it definitely adds on the closing rate percentage.
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Showpad eOS®
  • We are not limited by what physical catalogs and literature we get - we can send out any piece of literature to a customer.
  • All of our content is centralized in one place.
  • Our marketing department has the ability to view what content is shared the most and viewed the most, so they can focus on those items.
  • Gives our sales reps visibility into what our customers are looking at.
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ScreenShots

Chorus by ZoomInfo Screenshots

Screenshot of Deal and Account VisibilityScreenshot of Post-Meeting BriefScreenshot of Team Analytics

Showpad eOS® Screenshots

Screenshot of Content relevant to an opportunity, recommended by marketing and machine learning.Screenshot of A secure branded environment, used to share content and collaborate with buyers and colleagues.Screenshot of Showpad analytics, that support content decisions based on measured performance, and helps users coach their sales teams on best practices.