Chorus by ZoomInfo vs. Fathom by The Access Group

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chorus by ZoomInfo
Score 8.4 out of 10
N/A
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.N/A
Fathom by The Access Group
Score 9.1 out of 10
N/A
Fathom is a management reporting, forecasting and financial analysis tool from the Access Group. It helps users to assess business performance, monitor trends and identify improvement opportunities. Fathom combines business planning with simple three-way cash flow forecasting.
$44
per month
Pricing
Chorus by ZoomInfoFathom by The Access Group
Editions & Modules
No answers on this topic
Starter
$44
per month
Silver
$225
per month
Gold
$325
per month
Platinum
$575
per month
Offerings
Pricing Offerings
Chorus by ZoomInfoFathom by The Access Group
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Chorus by ZoomInfoFathom by The Access Group
Features
Chorus by ZoomInfoFathom by The Access Group
Conversation Intelligence Software Features
Comparison of Conversation Intelligence Software Features features of Product A and Product B
Chorus by ZoomInfo
7.9
24 Ratings
0% above category average
Fathom by The Access Group
-
Ratings
Speech-to-Text Transcription8.124 Ratings00 Ratings
Keyword Detection7.823 Ratings00 Ratings
Sentiment Analysis6.821 Ratings00 Ratings
Speaker Diarization7.921 Ratings00 Ratings
Call Recording Playback9.524 Ratings00 Ratings
Call Summarization8.124 Ratings00 Ratings
Conversion Metrics7.821 Ratings00 Ratings
Keyword Search & Retrieval7.321 Ratings00 Ratings
Call Tagging7.217 Ratings00 Ratings
Integration with CRM Systems8.718 Ratings00 Ratings
Budgeting, Planning, and Forecasting
Comparison of Budgeting, Planning, and Forecasting features of Product A and Product B
Chorus by ZoomInfo
-
Ratings
Fathom by The Access Group
7.8
1 Ratings
14% below category average
Long-term financial planning00 Ratings7.01 Ratings
Financial budgeting00 Ratings9.01 Ratings
Forecasting00 Ratings6.01 Ratings
Management reporting00 Ratings9.01 Ratings
Analytics and Reporting
Comparison of Analytics and Reporting features of Product A and Product B
Chorus by ZoomInfo
-
Ratings
Fathom by The Access Group
8.0
1 Ratings
2% below category average
KPIs00 Ratings8.01 Ratings
Cost and profitability analysis00 Ratings8.01 Ratings
Key Performance Indicator setting00 Ratings8.01 Ratings
Revenue Forecasting00 Ratings8.01 Ratings
Budgeting Tools
Comparison of Budgeting Tools features of Product A and Product B
Chorus by ZoomInfo
-
Ratings
Fathom by The Access Group
6.5
1 Ratings
25% below category average
Financial Planning Collaboration00 Ratings7.01 Ratings
Budget Customization00 Ratings8.01 Ratings
Departmental Budgeting00 Ratings4.01 Ratings
Import & Export Tools00 Ratings7.01 Ratings
Best Alternatives
Chorus by ZoomInfoFathom by The Access Group
Small Businesses
Clari Copilot
Clari Copilot
Score 9.1 out of 10
MIP Fund Accounting
MIP Fund Accounting
Score 9.0 out of 10
Medium-sized Companies
Clari
Clari
Score 8.7 out of 10
Centage
Centage
Score 9.4 out of 10
Enterprises
Clari
Clari
Score 8.7 out of 10
OneStream
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Score 8.8 out of 10
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User Ratings
Chorus by ZoomInfoFathom by The Access Group
Likelihood to Recommend
9.5
(285 ratings)
8.0
(2 ratings)
Likelihood to Renew
6.1
(4 ratings)
-
(0 ratings)
Usability
5.0
(6 ratings)
10.0
(1 ratings)
Support Rating
8.2
(3 ratings)
10.0
(1 ratings)
Implementation Rating
7.3
(2 ratings)
-
(0 ratings)
Ease of integration
6.8
(3 ratings)
-
(0 ratings)
User Testimonials
Chorus by ZoomInfoFathom by The Access Group
Likelihood to Recommend
ZoomInfo
One scenario where Chorus by ZoomInfo is well suited is when our team is trying to identify patterns (common objections, frequent competitor mentions, concerns that clients raise). ZoomInfo offers trend analysis, market intelligence, and topic tracking that reveals patterns across conversations. This has allowed us to adapt and update our processes to address these patterns
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The Access Group
Report could be used in any industry but when it comes to functionality, it is more suitable businesses where there are not many division. I found it hard for Fathom to extract Xero tracking data and to represent it in the financials. If you would like to consolidate the financials, I also find it easy to do it via Fathom
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Pros
ZoomInfo
  • Great job on putting the conversion metrics. It's a big help knowing our metrics in every meeting.
  • We learned what areas need to be improved and also the strength we had during that conversation.
  • It also provides the length of speech of each participants.
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The Access Group
  • Consolidation and Eliminating Entries
  • Easy to use dashboards
  • Customizable Metrics and Targets
  • Customizable Dashboard
Read full review
Cons
ZoomInfo
  • Sometimes there were issues with the 3-minute delay for Chorus joining a live meeting.
  • Occasionally, deliverables were assigned to the wrong person in the summary if their voices were similar or if they were on the same audio.
  • Occasionally, the Chorus had problems picking up on what someone was saying. This was likely due to user error but caused gaps in the conversation recording and transcript.
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The Access Group
  • If you have multiple divisions within the business, reporting/budgeting by division are not as good as induvial reports.
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Likelihood to Renew
ZoomInfo
It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term
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The Access Group
No answers on this topic
Usability
ZoomInfo
This was sold internally as something that would help us be more efficient. I had high hopes that the speech-to-text feature would be useful for getting call notes/next steps, etc documented. But due to the limitations of the software, these things would take longer using Chorus than if I just write things down manually - disappointing.
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The Access Group
Great dashboards and very easy to use.
Read full review
Support Rating
ZoomInfo
I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.
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The Access Group
I have not used customer support.
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Implementation Rating
ZoomInfo
Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.
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The Access Group
No answers on this topic
Alternatives Considered
ZoomInfo
We looked at Gong but went with Chorus by ZoomInfo because it felt more practical for our team. Gong has great analytics, but Chorus by ZoomInfo fit better into our existing tech stack and budget. The deal notifications, scorecards, and integrations with Zoom and Salesforce made it the smarter pick. Overall, Chorus by ZoomInfo gives us the insights we need without feeling like overkill or another heavy lift.
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The Access Group
We also used Spotlight reporting before we tried out Fathom and we found Fathom much easier to navigate and Xero integration, consolidation are very strong feature of the product. Spotlight reporting is similar to Fathom however, Fathom is more flexible, there are better visual reports and grafts and we found it easier to customize the reports templates. You can also share the reports with multiple group of people online.
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Return on Investment
ZoomInfo
  • Improved ramp time for new joiners in my team so that they can easily watch their calls and get feedback
  • Improved ramp time for new joiners in my team so that they can easily watch other people's calls and get inspiration
  • Sales training improvement so that we can focus on listening time
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The Access Group
  • it saved us few hours a month to prepare consolidated reports.
  • it made is easy to understand the financials with visuals
  • Integration with Xero also made it much accurate
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ScreenShots

Chorus by ZoomInfo Screenshots

Screenshot of deal and account visibility.Screenshot of a post-meeting brief.Screenshot of team analytics.