What users are saying about
125 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 125 reviews and ratings
GoToMyPC
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Top Rated
103 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 103 reviews and ratings
Feature Set Ratings
- GoToMyPC ranks higher in 1 feature set: Remote Administration
Remote Administration

8.0
Chrome Remote Desktop
80%

8.6
GoToMyPC
86%
GoToMyPC ranks higher in 10/14 features
GoToMyPC ranks higher in 10/14 features
Screen sharing

9.0
90%
17 Ratings

9.5
95%
43 Ratings
File transfer

7.5
75%
10 Ratings

9.3
93%
51 Ratings
Instant message

7.9
79%
6 Ratings

10.0
100%
13 Ratings
Secure remote access with Smart Card authentication

8.5
85%
4 Ratings

7.5
75%
10 Ratings
Access to sleeping/powered-off computers

6.8
68%
8 Ratings

7.7
77%
33 Ratings
Over-the-Internet remote session

9.7
97%
18 Ratings

9.7
97%
53 Ratings
Initiate remote control from mobile

9.5
95%
16 Ratings

7.0
70%
32 Ratings
Remote management of servers & workstations

7.8
78%
16 Ratings

9.0
90%
33 Ratings
Remote Active Directory® management

7.9
79%
5 Ratings

9.9
99%
16 Ratings
Centralized management dashboard

6.8
68%
9 Ratings

9.2
92%
20 Ratings
Session record

6.8
68%
6 Ratings

9.3
93%
19 Ratings
Annotations

8.4
84%
5 Ratings

6.8
68%
6 Ratings
Monitoring and Alerts

8.5
85%
5 Ratings

8.1
81%
12 Ratings
Multi-platform remote control

6.6
66%
13 Ratings

8.1
81%
19 Ratings
Attribute Ratings
- Chrome Remote Desktop is rated higher in 3 areas: Likelihood to Recommend, Usability, Implementation Rating
- GoToMyPC is rated higher in 2 areas: Likelihood to Renew, Support Rating
Likelihood to Recommend

10.0
Chrome Remote Desktop
100%
18 Ratings

9.5
GoToMyPC
95%
65 Ratings
Likelihood to Renew

7.0
Chrome Remote Desktop
70%
2 Ratings

9.1
GoToMyPC
91%
4 Ratings
Usability

9.9
Chrome Remote Desktop
99%
3 Ratings

8.7
GoToMyPC
87%
9 Ratings
Support Rating

3.9
Chrome Remote Desktop
39%
14 Ratings

7.8
GoToMyPC
78%
13 Ratings
Implementation Rating

10.0
Chrome Remote Desktop
100%
2 Ratings

9.1
GoToMyPC
91%
1 Rating
Likelihood to Recommend
Chrome Remote Desktop
It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.

Verified User
Supervisor in Information Technology
Education Management Company, 1001-5000 employeesGoToMyPC
GoToMyPC is a fantastic program that allows me to go on the road with the confidence that I can still get all of my work done. I am able to access Quickbooks to manage our accounts as well as access all of my drives and folders so I can complete paperwork and handle issues that may come up when I am away. In warmer weather, it also allows me to work from my back porch instead of sitting in my office.

Verified User
Administrator in Corporate
Real Estate Company, 1-10 employeesPros
Chrome Remote Desktop
- Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
- This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
- The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
- The mobile app is also really really well done.
Graduate teaching/research assistant
Journal of Linguistic GeographyResearch, 5001-10,000 employees
GoToMyPC
- Easy to connect. Desktop shortcut connects me right away.
- Connections are very fast. No lag hardly at all. Once in a while, it will hang for a couple of seconds but then come right back.
- Easy to download and set up.
- Has provided a solution so I can better serve our customers' requirements.

Verified User
Technician in Other
Electrical & Electronic Manufacturing Company, 201-500 employeesCons
Chrome Remote Desktop
- The session can be seen on the screen of the workstation. Could be a privacy issue. It DOESN'T work like traditional RDP, much closer to a screen sharing support session.
- There is no built in File Transfer. Its not a deal breaker, but definitely an annoyance.

Verified User
Employee in Information Technology
Higher Education Company, 1001-5000 employeesGoToMyPC
- Transfer or copy files from the computer drive (c drive) to your active desktop file folders.
- The ability to set your own "Time Out" too often I have to log back in if switching between computer screens.
- Easier way to print documents to printers not connected to the computer being accessed.

Verified User
Consultant in Other
Consumer Services Company, 1-10 employeesPricing Details
Chrome Remote Desktop
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—GoToMyPC
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Chrome Remote Desktop
Chrome Remote Desktop 7.0
Based on 2 answers
A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market

Verified User
Manager in Research & Development
Information Technology and Services Company, 51-200 employeesGoToMyPC
GoToMyPC 9.1
Based on 4 answers
I have been using GotomyPC for 20 years and it's gotten better with time. It's the best remote app that I've tried. The others were harder to use and not as functional. It allows us to work from anywhere just as if we were in the office. Even being able to print to my remote location is a wonderful way of doing work. I don't have to drag it to my remote device, It will just print without any hassle
Office Manager
MF Construction ContractorsConstruction, 1-10 employees
Usability
Chrome Remote Desktop
Chrome Remote Desktop 9.9
Based on 3 answers
I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
Senior Oracle Database Administrator
CGIInformation Technology and Services, 10,001+ employees
GoToMyPC
GoToMyPC 8.7
Based on 9 answers
Really easy to use-even if you forget your password frequently like me. The reset password feature is not cumbersome and does not require phoning Customer Service. Just a few clicks and a bit of creativity to come up with a new password. I like this "easy button" approach. Definitely recommend.
President & Owner
Fairview EyeCare, P.A.Hospital & Health Care, 1-10 employees
Support Rating
Chrome Remote Desktop
Chrome Remote Desktop 3.9
Based on 14 answers
The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.

Verified User
Manager in Human Resources
Construction Company, 201-500 employeesGoToMyPC
GoToMyPC 7.8
Based on 13 answers
I have never had to contact support. The product is so easy to use I have not needed help (yet). But if I had to contact them, I am sure they would be just as great to work with as the product itself is.

Verified User
Administrative Assistant in Other
Non-profit Organization Management Company, 11-50 employeesImplementation Rating
Chrome Remote Desktop
Chrome Remote Desktop 10.0
Based on 2 answers
None, its quick and easy

Verified User
Employee in Information Technology
Higher Education Company, 1001-5000 employeesGoToMyPC
GoToMyPC 9.1
Based on 1 answer
Same as for every thing else computer related, read the instructions, take your time and do not rush it.
Owner
Olberding Law OfficeLaw Practice, 1-10 employees
Alternatives Considered
Chrome Remote Desktop
Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as TeamViewer, however TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with TeamViewer.

Verified User
Technician in Information Technology
Primary/Secondary Education Company, 501-1000 employeesGoToMyPC
I recently started having problems with Splashtop - slow response/freezes/drops, and after troubleshooting everything
internet and hardware related, decided to check out GoToMyPC as one step
in troubleshooting. GoToMyPC has better response
time and has been more reliable. So far I am pleased with the switch with just a couple of minor matters mentioned earlier in review.
internet and hardware related, decided to check out GoToMyPC as one step
in troubleshooting. GoToMyPC has better response
time and has been more reliable. So far I am pleased with the switch with just a couple of minor matters mentioned earlier in review.

Verified User
Administrator in Finance and Accounting
Machinery Company, 11-50 employeesReturn on Investment
Chrome Remote Desktop
- Using Chrome Remote Desktop, we've saved money on remote desktop software.
- Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors).
- Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere.
Executive Vice President
List Service Direct IncMarketing and Advertising, 1-10 employees
GoToMyPC
- It has allowed me to access my office while away from the office and save me time and money by not stopping what I was doing and returning to the office or calling someone to stop what they were doing and solve my problem.
Owner
The Freedman Company/My Marketing CureMarketing & Advertising, 1-10 employees