What users are saying about
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Top Rated
103 Ratings
125 Ratings
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Score 8.5 out of 100

GoToMyPC

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Top Rated
103 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

  • GoToMyPC ranks higher in 1 feature set: Remote Administration

Remote Administration

8.0

Chrome Remote Desktop

80%
8.6

GoToMyPC

86%
GoToMyPC ranks higher in 10/14 features

Screen sharing

9.0
90%
17 Ratings
9.5
95%
43 Ratings

File transfer

7.5
75%
10 Ratings
9.3
93%
51 Ratings

Instant message

7.9
79%
6 Ratings
10.0
100%
13 Ratings

Secure remote access with Smart Card authentication

8.5
85%
4 Ratings
7.5
75%
10 Ratings

Access to sleeping/powered-off computers

6.8
68%
8 Ratings
7.7
77%
33 Ratings

Over-the-Internet remote session

9.7
97%
18 Ratings
9.7
97%
53 Ratings

Initiate remote control from mobile

9.5
95%
16 Ratings
7.0
70%
32 Ratings

Remote management of servers & workstations

7.8
78%
16 Ratings
9.0
90%
33 Ratings

Remote Active Directory® management

7.9
79%
5 Ratings
9.9
99%
16 Ratings

Centralized management dashboard

6.8
68%
9 Ratings
9.2
92%
20 Ratings

Session record

6.8
68%
6 Ratings
9.3
93%
19 Ratings

Annotations

8.4
84%
5 Ratings
6.8
68%
6 Ratings

Monitoring and Alerts

8.5
85%
5 Ratings
8.1
81%
12 Ratings

Multi-platform remote control

6.6
66%
13 Ratings
8.1
81%
19 Ratings

Attribute Ratings

  • Chrome Remote Desktop is rated higher in 3 areas: Likelihood to Recommend, Usability, Implementation Rating
  • GoToMyPC is rated higher in 2 areas: Likelihood to Renew, Support Rating

Likelihood to Recommend

10.0

Chrome Remote Desktop

100%
18 Ratings
9.5

GoToMyPC

95%
65 Ratings

Likelihood to Renew

7.0

Chrome Remote Desktop

70%
2 Ratings
9.1

GoToMyPC

91%
4 Ratings

Usability

9.9

Chrome Remote Desktop

99%
3 Ratings
8.7

GoToMyPC

87%
9 Ratings

Support Rating

3.9

Chrome Remote Desktop

39%
14 Ratings
7.8

GoToMyPC

78%
13 Ratings

Implementation Rating

10.0

Chrome Remote Desktop

100%
2 Ratings
9.1

GoToMyPC

91%
1 Rating

Likelihood to Recommend

Chrome Remote Desktop

It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
Anonymous | TrustRadius Reviewer

GoToMyPC

GoToMyPC is a fantastic program that allows me to go on the road with the confidence that I can still get all of my work done. I am able to access Quickbooks to manage our accounts as well as access all of my drives and folders so I can complete paperwork and handle issues that may come up when I am away. In warmer weather, it also allows me to work from my back porch instead of sitting in my office.
Anonymous | TrustRadius Reviewer

Pros

Chrome Remote Desktop

  • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
  • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
  • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
  • The mobile app is also really really well done.
Ho'omana Nathan Horton | TrustRadius Reviewer

GoToMyPC

  • Easy to connect. Desktop shortcut connects me right away.
  • Connections are very fast. No lag hardly at all. Once in a while, it will hang for a couple of seconds but then come right back.
  • Easy to download and set up.
  • Has provided a solution so I can better serve our customers' requirements.
Anonymous | TrustRadius Reviewer

Cons

Chrome Remote Desktop

  • The session can be seen on the screen of the workstation. Could be a privacy issue. It DOESN'T work like traditional RDP, much closer to a screen sharing support session.
  • There is no built in File Transfer. Its not a deal breaker, but definitely an annoyance.
Anonymous | TrustRadius Reviewer

GoToMyPC

  • Transfer or copy files from the computer drive (c drive) to your active desktop file folders.
  • The ability to set your own "Time Out" too often I have to log back in if switching between computer screens.
  • Easier way to print documents to printers not connected to the computer being accessed.
Anonymous | TrustRadius Reviewer

Pricing Details

Chrome Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

GoToMyPC

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Chrome Remote Desktop

Chrome Remote Desktop 7.0
Based on 2 answers
A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
Anonymous | TrustRadius Reviewer

GoToMyPC

GoToMyPC 9.1
Based on 4 answers
I have been using GotomyPC for 20 years and it's gotten better with time. It's the best remote app that I've tried. The others were harder to use and not as functional. It allows us to work from anywhere just as if we were in the office. Even being able to print to my remote location is a wonderful way of doing work. I don't have to drag it to my remote device, It will just print without any hassle
Pat Biehl | TrustRadius Reviewer

Usability

Chrome Remote Desktop

Chrome Remote Desktop 9.9
Based on 3 answers
I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
Ravinder Gupta | TrustRadius Reviewer

GoToMyPC

GoToMyPC 8.7
Based on 9 answers
Really easy to use-even if you forget your password frequently like me. The reset password feature is not cumbersome and does not require phoning Customer Service. Just a few clicks and a bit of creativity to come up with a new password. I like this "easy button" approach. Definitely recommend.
Carey A. Patrick | TrustRadius Reviewer

Support Rating

Chrome Remote Desktop

Chrome Remote Desktop 3.9
Based on 14 answers
The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
Anonymous | TrustRadius Reviewer

GoToMyPC

GoToMyPC 7.8
Based on 13 answers
I have never had to contact support. The product is so easy to use I have not needed help (yet). But if I had to contact them, I am sure they would be just as great to work with as the product itself is.
Anonymous | TrustRadius Reviewer

Implementation Rating

Chrome Remote Desktop

Chrome Remote Desktop 10.0
Based on 2 answers
None, its quick and easy
Anonymous | TrustRadius Reviewer

GoToMyPC

GoToMyPC 9.1
Based on 1 answer
Same as for every thing else computer related, read the instructions, take your time and do not rush it.
Mark Olberding | TrustRadius Reviewer

Alternatives Considered

Chrome Remote Desktop

Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as TeamViewer, however TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with TeamViewer.
Anonymous | TrustRadius Reviewer

GoToMyPC

I recently started having problems with Splashtop - slow response/freezes/drops, and after troubleshooting everything
internet and hardware related, decided to check out GoToMyPC as one step
in troubleshooting. GoToMyPC has better response
time and has been more reliable. So far I am pleased with the switch with just a couple of minor matters mentioned earlier in review.
Anonymous | TrustRadius Reviewer

Return on Investment

Chrome Remote Desktop

  • Using Chrome Remote Desktop, we've saved money on remote desktop software.
  • Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors).
  • Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere.
Allen Shapiro | TrustRadius Reviewer

GoToMyPC

  • It has allowed me to access my office while away from the office and save me time and money by not stopping what I was doing and returning to the office or calling someone to stop what they were doing and solve my problem.
Philip Freedman | TrustRadius Reviewer

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