What users are saying about
39 Ratings
98 Ratings
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Score 8.7 out of 100
39 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Chrome Remote Desktop

It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
Anonymous | TrustRadius Reviewer

GoToMyPC

Great product, sleazy company.The product works well, and I consider it the best in class. I loved GoToMyPC in earlier iterations when they use to charge me $15.95/month per license, but then unannounced and for no apparent reason, they jacked the price up by 300 percent to $44.00/month per license. I did not notice for several months. When I went to cancel the product, I was unable to do this online - I was forced to call their call center to cancel. The billing critter refused to issue a refund for the cancellation, although they did offer to reduce my payments back down to $14 per month for 12 months, and said I could call up at the end of the twelve months to get the same deal indefinitely. With their attempt to screw small business owners out of their hard-earned money, I consider this to be one of the sleaziest companies I have ever deal with. I will never ever deal with them again.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Chrome Remote Desktop
8.2
GoToMyPC
7.5
Screen sharing
Chrome Remote Desktop
9.1
GoToMyPC
8.5
File transfer
Chrome Remote Desktop
7.6
GoToMyPC
7.5
Instant message
Chrome Remote Desktop
8.0
GoToMyPC
9.0
Secure remote access with Smart Card authentication
Chrome Remote Desktop
8.7
GoToMyPC
9.0
Access to sleeping/powered-off computers
Chrome Remote Desktop
8.1
GoToMyPC
5.2
Over-the-Internet remote session
Chrome Remote Desktop
8.7
GoToMyPC
8.7
Initiate remote control from mobile
Chrome Remote Desktop
8.6
GoToMyPC
7.0
Remote management of servers & workstations
Chrome Remote Desktop
7.1
GoToMyPC
8.7
Remote Active Directory® management
Chrome Remote Desktop
8.9
GoToMyPC
9.6
Centralized management dashboard
Chrome Remote Desktop
7.8
GoToMyPC
5.8
Session record
Chrome Remote Desktop
7.5
GoToMyPC
5.8
Annotations
Chrome Remote Desktop
7.8
GoToMyPC
9.0
Monitoring and Alerts
Chrome Remote Desktop
9.0
GoToMyPC
2.9
Multi-platform remote control
Chrome Remote Desktop
8.4
GoToMyPC
7.8

Pros

Chrome Remote Desktop

  • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
  • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
  • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
  • The mobile app is also really really well done.
Ho'omana Nathan Horton | TrustRadius Reviewer

GoToMyPC

  • Printing files from the remote machine is never so easier which I feel is one of the biggest strength of GoToMyPC
  • Even a naive computer user can remotely connecting to another computer using this since no software is needed to be installed. Connection is established just by logging into an account and selecting from a list of desktops available.
  • There is a lag which I observe with other software when I connect to multiple computers but this is not the case with GoToMyPC since you can connect to multiple computers without any performance degradation.
  • Another superb features is guest access for temporary reasons, where we can invite others to directly access files on our desktop without wasting any time in signups .
  • I like the way GoToMyPC brings in transparency by allowing a user to see if another user is logged into a session or not.
  • Features like drag-and-drop transfer of files, multi-monitor support are trivial but saves lot of time & our team use that very frequently.
Sourav Singla ,Safe Agilist, CSP,  ICP-ACC, CSM, CSPO, SSM, LSSG | TrustRadius Reviewer

Cons

Chrome Remote Desktop

  • I like this software in general very much. The only problem is that there are times when the ram consumption of my computer increases too much, for a few seconds. This causes my computer and connection to freeze. It is not completely stable.
Isabella Houghton | TrustRadius Reviewer

GoToMyPC

  • Sometimes the consistency in the connection might lag and create some errors.
  • Some issues might be beyond our knowledge, therefore a technician or expert might be needed (rare case)
  • If connecting from home, it will take a lot of your data and might slow other devices connections
Horacio Carcamo | TrustRadius Reviewer

Likelihood to Renew

Chrome Remote Desktop

Chrome Remote Desktop 7.0
Based on 2 answers
A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
Anonymous | TrustRadius Reviewer

GoToMyPC

GoToMyPC 10.0
Based on 1 answer
Plain and simple, GoToMyPC offers one of the best remote PC access software in the market. The main reason we choose this software is because it's easy to install and use, and it has a full suite of tools for telecommuting and collaboration.The total access that is controlled from a web browser interface. It incorporates strong security that you can modify.
Horacio Carcamo | TrustRadius Reviewer

Usability

Chrome Remote Desktop

Chrome Remote Desktop 9.8
Based on 3 answers
I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
Ravinder Gupta | TrustRadius Reviewer

GoToMyPC

GoToMyPC 10.0
Based on 1 answer
As mentioned before, GoToMyPC cares about making a understandable interface to their users. Given the natural purpose of the company, this might be complicated for people who don't manage well a remote system, but I have seen those type of people managing and performing task in this software without any trouble
Horacio Carcamo | TrustRadius Reviewer

Support Rating

Chrome Remote Desktop

Chrome Remote Desktop 5.9
Based on 8 answers
The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
Anonymous | TrustRadius Reviewer

GoToMyPC

GoToMyPC 5.7
Based on 4 answers
Because this software allows me to access my documents anywhere accessing documents remotely and being able to use bulky programs remotely is ideal as you can't simply access a program like that from your smart phone and have the full capabilities. Also, there is no OS requirement since it works with both Mac OS and Windows.
Horacio Carcamo | TrustRadius Reviewer

Implementation Rating

Chrome Remote Desktop

Chrome Remote Desktop 10.0
Based on 1 answer
None, its quick and easy
Anonymous | TrustRadius Reviewer

GoToMyPC

No score
No answers yet
No answers on this topic

Alternatives Considered

Chrome Remote Desktop

I've used TeamViewer, AnyDesk, Go to My PC, and Microsoft Remote Desktop to access PCs remotely. Chrome Remote Desktop is one of the best remote desktop programs. The other programs are more expensive and provide fewer features than Chrome Remote Desktop. It is much easier to switch among multiple PCs using Chrome Remote Desktop than some of the other mentioned programs.
Allen Shapiro | TrustRadius Reviewer

GoToMyPC

The other products aren't as easy to use and intuitive. They're more geared towards a technical background which our employees didn't have. The features GoToMyPC has and the ability to execute them well are really the main reason why it excels as our top choice for a work-at-home remote solution.
Seth Arnoff | TrustRadius Reviewer

Return on Investment

Chrome Remote Desktop

  • Chrome licensing is better priced than MS, so this is positive.
  • Utilizing multiple desktops to submit and monitor long-running batch jobs reduces the need for only 1 desktop to submit and admin job scheduling, this is also a positive.
  • Patching is a negative, it is too often and too time-consuming.
Maurice Samuels | TrustRadius Reviewer

GoToMyPC

  • Students get a seamless experience that allows trainers or support to manage a remote machine.
  • Students don't have to have the software on their machine to participate in a class.
  • Trainer setup requires physical contact with a machine, so it takes a bit of time for us to setup the machines to use.
Denis Rudd II, Ph.D. | TrustRadius Reviewer

Pricing Details

Chrome Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

GoToMyPC

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Chrome Remote Desktop
9.2
GoToMyPC
7.1

Likelihood to Renew

Chrome Remote Desktop
7.0
GoToMyPC
10.0

Usability

Chrome Remote Desktop
9.8
GoToMyPC
10.0

Support Rating

Chrome Remote Desktop
5.9
GoToMyPC
5.7

Implementation Rating

Chrome Remote Desktop
10.0
GoToMyPC

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