Chrome Remote Desktop vs GoToMyPC | TrustRadius

What users are saying about

Score 8.7 out of 10

Based on 112 reviews and ratings

Score 8.5 out of 10

Based on 54 reviews and ratings

Feature Rating Comparison

Chrome Remote Desktop

GoToMyPC

Screen sharing

File transfer

Instant message

Secure remote access with Smart Card authentication

Access to sleeping/powered-off computers

Over-the-Internet remote session

Initiate remote control from mobile

Remote management of servers & workstations

Remote Active Directory® management

Centralized management dashboard

Session record

Annotations

Monitoring and Alerts

Multi-platform remote control

Pros

Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
The mobile app is also really really well done.

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Ho'omana Nathan Horton

Graduate teaching/research assistant

Journal of Linguistic GeographyResearch, 5001-10,000 employees

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Super easy to log in and access everything I would be able to see if I were sitting at my desk at work.
Software that lives on our work server would not be accessible to me from home without this software.
Very user friendly.

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Verified User

Administrative Assistant in Other

Non-profit Organization Management Company, 11-50 employees

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Cons

I like this software in general very much. The only problem is that there are times when the ram consumption of my computer increases too much, for a few seconds. This causes my computer and connection to freeze. It is not completely stable.

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Isabella Houghton

Project Analyst

AlascomInformation Technology & Services, 51-200 employees

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Sometimes the consistency in the connection might lag and create some errors.
Some issues might be beyond our knowledge, therefore a technician or expert might be needed (rare case)
If connecting from home, it will take a lot of your data and might slow other devices connections

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Horacio Carcamo

Product Development Asst.

Myron ManufacturingMarketing and Advertising, 201-500 employees

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Likelihood to Renew

Chrome Remote Desktop 7.0

Based on 2 answers

A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market

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Verified User

Manager in Research & Development

Information Technology and Services Company, 51-200 employees

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GoToMyPC 9.1

Based on 2 answers

Plain and simple, GoToMyPC offers one of the best remote PC access software in the market. The main reason we choose this software is because it's easy to install and use, and it has a full suite of tools for telecommuting and collaboration.The total access that is controlled from a web browser interface. It incorporates strong security that you can modify.

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Horacio Carcamo

Product Development Asst.

Myron ManufacturingMarketing and Advertising, 201-500 employees

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Usability

Chrome Remote Desktop 9.9

Based on 3 answers

I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.

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Senior Oracle Database Administrator

CGIInformation Technology and Services, 10,001+ employees

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GoToMyPC 8.6

Based on 6 answers

It is easy to use. No matter where you are located, you can access the actual files that are on your computer. It is truly as though you are working at your desk. There have been times where my assistant is at my desk and I am working remotely and so we can work together on the same document while miles apart.

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Verified User

Professional in Legal

Law Practice Company, 1-10 employees

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Support Rating

Chrome Remote Desktop 5.0

Based on 10 answers

The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.

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Verified User

Manager in Human Resources

Construction Company, 201-500 employees

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GoToMyPC 5.9

Based on 10 answers

I tried just tonight to get information on the use of GoToMyPC while on a Surface in New Zealand with no success. That was disappointing as I would have thought that the automatic "text" would have had information on using GoToMyPC from other countries.

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Attorney - Owner

Snyder Law Firm, LLCLegal Services, 1-10 employees

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Implementation Rating

Chrome Remote Desktop 10.0

Based on 1 answer

None, its quick and easy

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Verified User

Employee in Information Technology

Higher Education Company, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

I've used TeamViewer, AnyDesk, Go to My PC, and Microsoft Remote Desktop to access PCs remotely. Chrome Remote Desktop is one of the best remote desktop programs. The other programs are more expensive and provide fewer features than Chrome Remote Desktop. It is much easier to switch among multiple PCs using Chrome Remote Desktop than some of the other mentioned programs.

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Executive Vice President

List Service Direct IncMarketing and Advertising, 1-10 employees

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I recently started having problems with Splashtop - slow response/freezes/drops, and after troubleshooting everything
internet and hardware related, decided to check out GoToMyPC as one step
in troubleshooting. GoToMyPC has better response
time and has been more reliable. So far I am pleased with the switch with just a couple of minor matters mentioned earlier in review.

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Verified User

Administrator in Finance and Accounting

Machinery Company, 11-50 employees

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Return on Investment

Chrome licensing is better priced than MS, so this is positive.
Utilizing multiple desktops to submit and monitor long-running batch jobs reduces the need for only 1 desktop to submit and admin job scheduling, this is also a positive.
Patching is a negative, it is too often and too time-consuming.

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Maurice Samuels

DBA

Duquesne Light CompanyUtilities, 1001-5000 employees

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At about $500 per year per PC it is expensive.
While on customer visits, our customers were quite impressed that we were quickly able to access our server and get the answers they needed
We were able to get some of our crucial SW developed through programmers abroad because of this connection.

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President

DigiPol TechnologiesElectrical & Electronic Manufacturing, 1-10 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Chrome Remote Desktop

GoToMyPC

Chrome Remote Desktop

GoToMyPC

Chrome Remote Desktop

GoToMyPC

Chrome Remote Desktop

GoToMyPC

Chrome Remote Desktop

GoToMyPC

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