What users are saying about
36 Ratings
94 Ratings
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Score 8.4 out of 100
36 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Chrome Remote Desktop

It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
Anonymous | TrustRadius Reviewer

GoToMyPC

GoToMyPC is particularly well suited for offices with remote clients or if you need to travel extensively to client locations. It is extremely valuable in these circumstances.
Gil Parrish | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Chrome Remote Desktop
7.9
GoToMyPC
8.6
Screen sharing
Chrome Remote Desktop
8.9
GoToMyPC
8.5
File transfer
Chrome Remote Desktop
8.2
GoToMyPC
8.3
Instant message
Chrome Remote Desktop
7.3
GoToMyPC
9.0
Secure remote access with Smart Card authentication
Chrome Remote Desktop
8.0
GoToMyPC
9.0
Access to sleeping/powered-off computers
Chrome Remote Desktop
7.2
GoToMyPC
5.6
Over-the-Internet remote session
Chrome Remote Desktop
8.5
GoToMyPC
9.3
Initiate remote control from mobile
Chrome Remote Desktop
8.3
GoToMyPC
8.9
Remote management of servers & workstations
Chrome Remote Desktop
7.5
GoToMyPC
7.8
Remote Active Directory® management
Chrome Remote Desktop
8.1
GoToMyPC
9.1
Centralized management dashboard
Chrome Remote Desktop
7.9
GoToMyPC
8.4
Session record
Chrome Remote Desktop
6.6
GoToMyPC
8.5
Annotations
Chrome Remote Desktop
7.3
GoToMyPC
9.0
Monitoring and Alerts
Chrome Remote Desktop
8.5
GoToMyPC
9.0
Multi-platform remote control
Chrome Remote Desktop
8.2
GoToMyPC
9.6

Pros

Chrome Remote Desktop

  • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
  • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
  • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
  • The mobile app is also really really well done.
Ho'omana Nathan Horton | TrustRadius Reviewer

GoToMyPC

  • Provides a great security while connected. GotoMyPc validates and verifies files and data that goes through your account
  • You can perform your workflow and labor task with flexibility
  • Very cheap monthly fee, for a great service and software.
Horacio Carcamo | TrustRadius Reviewer

Cons

Chrome Remote Desktop

  • The session can be seen on the screen of the workstation. Could be a privacy issue. It DOESN'T work like traditional RDP, much closer to a screen sharing support session.
  • There is no built in File Transfer. Its not a deal breaker, but definitely an annoyance.
Anonymous | TrustRadius Reviewer

GoToMyPC

  • Though I personally never face much issues with this but I do get few complaints from my team on logging out issues like GoToMyPC logs you out if it had not been used in over 15 -20 minutes, though I can understand its important for security reasons.
  • Sometimes my teams complained about facing issues in connecting remote desktops & the support team is not able to find out the reasons but it occurs very rarely.
  • It is expensive as compared to other remote desktop sharing software's like LogMeIn.
Sourav Singla ,Safe Agilist, CSP,  ICP-ACC, CSM, CSPO, SSM, LSSG | TrustRadius Reviewer

Likelihood to Renew

Chrome Remote Desktop

Chrome Remote Desktop 7.0
Based on 2 answers
A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
Anonymous | TrustRadius Reviewer

GoToMyPC

GoToMyPC 10.0
Based on 1 answer
Plain and simple, GoToMyPC offers one of the best remote PC access software in the market. The main reason we choose this software is because it's easy to install and use, and it has a full suite of tools for telecommuting and collaboration.The total access that is controlled from a web browser interface. It incorporates strong security that you can modify.
Horacio Carcamo | TrustRadius Reviewer

Usability

Chrome Remote Desktop

Chrome Remote Desktop 9.4
Based on 3 answers
I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
Ravinder Gupta | TrustRadius Reviewer

GoToMyPC

GoToMyPC 10.0
Based on 1 answer
As mentioned before, GoToMyPC cares about making a understandable interface to their users. Given the natural purpose of the company, this might be complicated for people who don't manage well a remote system, but I have seen those type of people managing and performing task in this software without any trouble
Horacio Carcamo | TrustRadius Reviewer

Support

Chrome Remote Desktop

Chrome Remote Desktop 6.6
Based on 6 answers
While I haven't needed to contact Chrome Remote Desktop directly, I have googled the internet to find out how to perform certain tasks on Chrome Remote Desktop and easily found the info I was searching for as Chrome Remote Desktop is a very popular program used by many people and there is plenty of information out there.
Allen Shapiro | TrustRadius Reviewer

GoToMyPC

GoToMyPC 10.0
Based on 2 answers
Because this software allows me to access my documents anywhere accessing documents remotely and being able to use bulky programs remotely is ideal as you can't simply access a program like that from your smart phone and have the full capabilities. Also, there is no OS requirement since it works with both Mac OS and Windows.
Horacio Carcamo | TrustRadius Reviewer

Implementation

Chrome Remote Desktop

Chrome Remote Desktop 10.0
Based on 1 answer
None, its quick and easy
Anonymous | TrustRadius Reviewer

GoToMyPC

No score
No answers yet
No answers on this topic

Alternatives Considered

Chrome Remote Desktop

Chrome Remote Desktop is much more user-friendly that Symantec Endpoint Protection. Support is marginally better with Chrome as well.Symantec's solution is hard to set up and admin, it also uses a lot of memory that can only be freed with rebooting. The downside to memory usage I suppose can be offset by encryption gains.
Maurice Samuels | TrustRadius Reviewer

GoToMyPC

GoToMyPC scales well for us and new licenses can easily be added. A product like TeamViewer is great for remote support, but not 8 hour classes. We selected GoToMyPC because of cost and features.
Denis Rudd II, Ph.D. | TrustRadius Reviewer

Return on Investment

Chrome Remote Desktop

  • The biggest positive impact has been cost savings. There is no cost to install/use it
  • It is available across a wide range of devices, which in any organization, there are already a host of all kinds of different devices that people use, so most anyone can utilize it on the device that they have
  • It helps to save time from the IT department/technician point of view, since they really don't have to take the time to train users in how to use the software. It also saves the IT department time in not having to read through documentation to try and get the software to work
Anonymous | TrustRadius Reviewer

GoToMyPC

  • GoToMyPC allows my staff to run processes on their desktop and go home but still check on the processes after hours as needed
Breece Robertson | TrustRadius Reviewer

Pricing Details

Chrome Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

GoToMyPC

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Chrome Remote Desktop
8.8
GoToMyPC
9.0

Likelihood to Renew

Chrome Remote Desktop
7.0
GoToMyPC
10.0

Usability

Chrome Remote Desktop
9.4
GoToMyPC
10.0

Support

Chrome Remote Desktop
6.6
GoToMyPC
10.0

Implementation

Chrome Remote Desktop
10.0
GoToMyPC

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