What users are saying about
36 Ratings
130 Ratings
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Score 8.4 out of 100
36 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Remote Administration

    7.8

    Chrome Remote Desktop

    78%

    Pulseway

    Feature Set Not Supported
    N/A
    Chrome Remote Desktop ranks higher in 14/14 features

    Screen sharing

    9.0
    90%
    17 Ratings
    N/A
    0 Ratings

    File transfer

    7.4
    74%
    10 Ratings
    N/A
    0 Ratings

    Instant message

    7.8
    78%
    6 Ratings
    N/A
    0 Ratings

    Secure remote access with Smart Card authentication

    8.3
    83%
    4 Ratings
    N/A
    0 Ratings

    Access to sleeping/powered-off computers

    6.3
    63%
    8 Ratings
    N/A
    0 Ratings

    Over-the-Internet remote session

    9.8
    98%
    18 Ratings
    N/A
    0 Ratings

    Initiate remote control from mobile

    9.7
    97%
    16 Ratings
    N/A
    0 Ratings

    Remote management of servers & workstations

    7.6
    76%
    16 Ratings
    N/A
    0 Ratings

    Remote Active Directory® management

    7.7
    77%
    5 Ratings
    N/A
    0 Ratings

    Centralized management dashboard

    6.3
    63%
    9 Ratings
    N/A
    0 Ratings

    Session record

    6.3
    63%
    6 Ratings
    N/A
    0 Ratings

    Annotations

    8.3
    83%
    5 Ratings
    N/A
    0 Ratings

    Monitoring and Alerts

    8.3
    83%
    5 Ratings
    N/A
    0 Ratings

    Multi-platform remote control

    6.2
    62%
    13 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Chrome Remote Desktop is rated higher in 1 area: Likelihood to Recommend
    • Pulseway is rated higher in 2 areas: Usability, Support Rating

    Likelihood to Recommend

    10.0

    Chrome Remote Desktop

    100%
    18 Ratings
    8.3

    Pulseway

    83%
    12 Ratings

    Likelihood to Renew

    7.0

    Chrome Remote Desktop

    70%
    2 Ratings

    Pulseway

    N/A
    0 Ratings

    Usability

    9.9

    Chrome Remote Desktop

    99%
    3 Ratings
    10.0

    Pulseway

    100%
    2 Ratings

    Support Rating

    3.8

    Chrome Remote Desktop

    38%
    14 Ratings
    9.6

    Pulseway

    96%
    2 Ratings

    Implementation Rating

    10.0

    Chrome Remote Desktop

    100%
    2 Ratings

    Pulseway

    N/A
    0 Ratings

    Likelihood to Recommend

    Google

    It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
    Read full review

    Pulseway

    If you have to manage a large number of computers, especially spread over multiple clients or a large physical area. This is one of the main products that allows us to act as a Managed Service Provider (MSP) and actually manage our clients devices and not just react to issues as clients call them in. Clients really love the proactive approach it allows us to take.
    Read full review

    Pros

    Google

    • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
    • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
    • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
    • The mobile app is also really really well done.
    Read full review

    Pulseway

    • It monitors computers and notifies us of any issues with any computer.
    • It allows remote control of computers, such as requesting a computer to reboot itself.
    • It is very highly configurable to monitor exactly what we need to monitor. For example, on server, we can have it notify us any time the server is shutdown or rebooted. On the other hand, for a desktop computer, we don't have to be bothered with notifications when a user decides to reboot his computer.
    Read full review

    Cons

    Google

    • The session can be seen on the screen of the workstation. Could be a privacy issue. It DOESN'T work like traditional RDP, much closer to a screen sharing support session.
    • There is no built in File Transfer. Its not a deal breaker, but definitely an annoyance.
    Read full review

    Pulseway

    • It would be nice if they increased their scope of supported third-party apps.
    • It would be great if they would create an ios app for their ticket system.
    • If they could possibly build in a location service for tracking devices, that would be helpful.
    • If they had two-factor authentication, it would be nice.
    Read full review

    Pricing Details

    Chrome Remote Desktop

    Starting Price

    Editions & Modules

    Chrome Remote Desktop editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pulseway

      Starting Price

      $176 per endpoint

      Editions & Modules

      Pulseway editions and modules pricing
      EditionModules
      Enterprise1.761

      Footnotes

      1. per endpoint

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pay as you go. No hidden fees or contracts. Term based discounts!

      Likelihood to Renew

      Google

      A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
      Read full review

      Pulseway

      No answers on this topic

      Usability

      Google

      I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
      Read full review

      Pulseway

      Pulseway is very user friendly. The system is labeled in terms and grouped together by function so that anyone can understand and locate the functions that they need. We use this system to monitor a file server that we have that can have an unstable power supply. This allows us to easily see that the system is offline and get it back to operational with minimal downtime.
      Read full review

      Support Rating

      Google

      The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
      Read full review

      Pulseway

      I haven't really needed much support for Pulseway, so I can't really say a whole lot about their support. Pulseway has been pretty much trouble-free for us. There are regular updates and new features. The updates never seem to break anything or cause problems. It just works.
      Read full review

      Implementation Rating

      Google

      None, its quick and easy
      Read full review

      Pulseway

      No answers on this topic

      Alternatives Considered

      Google

      Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as TeamViewer, however TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with TeamViewer.
      Read full review

      Pulseway

      Pulseway has the most features, the best looking app with the best design and better usability than any others we evaluated. We liked the uniformity of the app design across all platforms (Windows, Android, Apple) and the notifications displayed on each platform. The price was a major contributor to our selection of Pulseway compared to the competition.
      Read full review

      Return on Investment

      Google

      • Using Chrome Remote Desktop, we've saved money on remote desktop software.
      • Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors).
      • Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere.
      Read full review

      Pulseway

      • Problems can be dealt with more rapidly because I have access to systems from anywhere. I don't have to carry a computer with me nor do I have to find a location with potentially non-secure wifi to gain access to my systems.
      • I can handle 99% of my system admin tasks using Pulseway and never have to touch a system or connect to the console.
      • Pulseway gives so much control over a system that I don't need to spend extra money on other software to perform management tasks.
      Read full review

      Screenshots

      Add comparison