What users are saying about
28 Ratings
110 Ratings
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Score 8.8 out of 100
28 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Chrome Remote Desktop

It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
Anonymous | TrustRadius Reviewer

Pulseway

Pulseway is well suited for just about any situation where there is a need to remotely monitor and manage computers. The most basic features are available to anyone with a free account, so even a home user can set it up and use to keep an eye on computers. The more sophisticated features require a fairly inexpensive subscription, but are well worth the cost for a business wanting to monitor the health of their servers, etc.My experience with Pulseway is limited to using it in situations where there are fewer than a dozen or so computers/servers being monitored. I'm not really sure how well it scales up, so I can't say if it is a good solution for a large corporation with hundreds or thousands of machines that need to be monitored.
Richard Hogan | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Chrome Remote Desktop
8.6
Pulseway
Screen sharing
Chrome Remote Desktop
9.2
Pulseway
File transfer
Chrome Remote Desktop
7.8
Pulseway
Instant message
Chrome Remote Desktop
8.6
Pulseway
Secure remote access with Smart Card authentication
Chrome Remote Desktop
9.0
Pulseway
Access to sleeping/powered-off computers
Chrome Remote Desktop
8.8
Pulseway
Over-the-Internet remote session
Chrome Remote Desktop
8.8
Pulseway
Initiate remote control from mobile
Chrome Remote Desktop
8.8
Pulseway
Remote management of servers & workstations
Chrome Remote Desktop
7.3
Pulseway
Remote Active Directory® management
Chrome Remote Desktop
9.3
Pulseway
Centralized management dashboard
Chrome Remote Desktop
8.1
Pulseway
Session record
Chrome Remote Desktop
8.5
Pulseway
Annotations
Chrome Remote Desktop
8.4
Pulseway
Monitoring and Alerts
Chrome Remote Desktop
9.2
Pulseway
Multi-platform remote control
Chrome Remote Desktop
8.8
Pulseway

Monitoring Tasks

Chrome Remote Desktop
Pulseway
10.0
Remote monitoring
Chrome Remote Desktop
Pulseway
10.0
Network device monitoring
Chrome Remote Desktop
Pulseway
10.0
Multiple Server Monitoring
Chrome Remote Desktop
Pulseway
10.0
Multi-device monitoring
Chrome Remote Desktop
Pulseway
10.0
Automated alerts and notifications
Chrome Remote Desktop
Pulseway
10.0

Management Tasks

Chrome Remote Desktop
Pulseway
9.3
Patch Management
Chrome Remote Desktop
Pulseway
10.0
Service configuration management
Chrome Remote Desktop
Pulseway
10.0
Software and hardware inventory
Chrome Remote Desktop
Pulseway
8.5
Policy-based automation
Chrome Remote Desktop
Pulseway
8.5

Reporting

Chrome Remote Desktop
Pulseway
7.3
Performance data reports
Chrome Remote Desktop
Pulseway
7.0
Customizable reporting
Chrome Remote Desktop
Pulseway
6.5
Data visualization
Chrome Remote Desktop
Pulseway
7.5
Risk analysis
Chrome Remote Desktop
Pulseway
8.0

Security

Chrome Remote Desktop
Pulseway
7.3
Data backup and recovery
Chrome Remote Desktop
Pulseway
6.0
Antivirus and malware management
Chrome Remote Desktop
Pulseway
7.5
Adinistraor access control
Chrome Remote Desktop
Pulseway
8.5

Pros

Chrome Remote Desktop

  • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
  • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
  • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
  • The mobile app is also really really well done.
Ho'omana Nathan Horton | TrustRadius Reviewer

Pulseway

  • Easy To implement.
  • Easy to use, even for non-technical users.
  • Automation. Set tasks to happen based on different triggers, like a service crash.
  • The mobile application is very convenient and easy to use.
  • The Windows Server Module integration is very convenient, especially if you run a local domain.
Marouane Tohme | TrustRadius Reviewer

Cons

Chrome Remote Desktop

  • I like this software in general very much. The only problem is that there are times when the ram consumption of my computer increases too much, for a few seconds. This causes my computer and connection to freeze. It is not completely stable.
Isabella Houghton | TrustRadius Reviewer

Pulseway

  • It would be nice if they increased their scope of supported third-party apps.
  • It would be great if they would create an ios app for their ticket system.
  • If they could possibly build in a location service for tracking devices, that would be helpful.
  • If they had two-factor authentication, it would be nice.
Nathan Weber | TrustRadius Reviewer

Likelihood to Renew

Chrome Remote Desktop

Chrome Remote Desktop 7.0
Based on 2 answers
A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
Anonymous | TrustRadius Reviewer

Pulseway

No score
No answers yet
No answers on this topic

Usability

Chrome Remote Desktop

Chrome Remote Desktop 9.9
Based on 3 answers
I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
Ravinder Gupta | TrustRadius Reviewer

Pulseway

Pulseway 10.0
Based on 2 answers
Pulseway is very user friendly. The system is labeled in terms and grouped together by function so that anyone can understand and locate the functions that they need. We use this system to monitor a file server that we have that can have an unstable power supply. This allows us to easily see that the system is offline and get it back to operational with minimal downtime.
Anonymous | TrustRadius Reviewer

Support Rating

Chrome Remote Desktop

Chrome Remote Desktop 5.0
Based on 10 answers
The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
Anonymous | TrustRadius Reviewer

Pulseway

Pulseway 9.5
Based on 2 answers
I haven't really needed much support for Pulseway, so I can't really say a whole lot about their support. Pulseway has been pretty much trouble-free for us. There are regular updates and new features. The updates never seem to break anything or cause problems. It just works.
Richard Hogan | TrustRadius Reviewer

Implementation Rating

Chrome Remote Desktop

Chrome Remote Desktop 10.0
Based on 1 answer
None, its quick and easy
Anonymous | TrustRadius Reviewer

Pulseway

No score
No answers yet
No answers on this topic

Alternatives Considered

Chrome Remote Desktop

I've used TeamViewer, AnyDesk, Go to My PC, and Microsoft Remote Desktop to access PCs remotely. Chrome Remote Desktop is one of the best remote desktop programs. The other programs are more expensive and provide fewer features than Chrome Remote Desktop. It is much easier to switch among multiple PCs using Chrome Remote Desktop than some of the other mentioned programs.
Allen Shapiro | TrustRadius Reviewer

Pulseway

Pulseway is best suited for small to mid-size organizations. Its design and cost structure lend themselves to being extremely useful for organizations that don't have a huge IT team but have significant IT infrastructure. Most other tools are more difficult to implement or have a much higher cost. Pulseway is the best of both worlds.
Mikel Seidl | TrustRadius Reviewer

Return on Investment

Chrome Remote Desktop

  • Chrome licensing is better priced than MS, so this is positive.
  • Utilizing multiple desktops to submit and monitor long-running batch jobs reduces the need for only 1 desktop to submit and admin job scheduling, this is also a positive.
  • Patching is a negative, it is too often and too time-consuming.
Maurice Samuels | TrustRadius Reviewer

Pulseway

  • Problems can be dealt with more rapidly because I have access to systems from anywhere. I don't have to carry a computer with me nor do I have to find a location with potentially non-secure wifi to gain access to my systems.
  • I can handle 99% of my system admin tasks using Pulseway and never have to touch a system or connect to the console.
  • Pulseway gives so much control over a system that I don't need to spend extra money on other software to perform management tasks.
Kenneth Hess | TrustRadius Reviewer

Screenshots

Pricing Details

Chrome Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Chrome Remote Desktop Editions & Modules

Additional Pricing Details

Pulseway

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Pulseway Editions & Modules

Edition
Enterprise1.761
  1. per endpoint
Additional Pricing Details
Pay as you go. No hidden fees or contracts. Term based discounts!

Rating Summary

Likelihood to Recommend

Chrome Remote Desktop
9.4
Pulseway
9.3

Likelihood to Renew

Chrome Remote Desktop
7.0
Pulseway

Usability

Chrome Remote Desktop
9.9
Pulseway
10.0

Support Rating

Chrome Remote Desktop
5.0
Pulseway
9.5

Implementation Rating

Chrome Remote Desktop
10.0
Pulseway

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