Emburse Chrome River vs Journyx | TrustRadius

What users are saying about

Score 7.6 out of 10

Based on 129 reviews and ratings

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Score 9 out of 10

Based on 14 reviews and ratings

Pros

Chrome River has a modern UI/UX that is intuitive to new users.
Chrome River is a true enterprise (4K+ employees globally) expense management solution.
Internal administration options allow most requests to be handled in-house; however the CR help desk has been very good to work with when a more complex request comes up.

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Don Koubsky, Jr

Global Strategic Sourcing

CSG InternationalInformation Technology & Services, 1001-5000 employees

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The strengths are real time data capture for our projects.
Helps our department with our clinical trials for the budgeting process (we capture time per task).
Allows our department to justify additional hires.

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Mcdevitt Laurel

Executive Assistant

All Children's Hospital Johns Hopkins MedicineHospital & Health Care, 1001-5000 employees

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Cons

The analytics are not to user friendly. The ad-hoc reporting is very complicated, as the headers do not clearly indicate what you are going to get in the report.
It would be nice is when you hovered over the "add expense" (plus with a circle) button, it told you what it does. End users have a hard time finding the e-wallet in their report when it doesn't automatically open.

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Sr. AP Specialist

Rich Products CorpFood & Beverages, 1001-5000 employees

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Leave management ability can be improved to offer more functions and reporting.
Administration function of adding new clients can be difficult and time consuming.
Maybe at times too much customization. It is difficult to administrate all the activities and tasks if we have future changes.

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Controller

Coughlin & Associates Ltd.Insurance, 51-200 employees

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Likelihood to Renew

Emburse Chrome River 8.3

Based on 6 answers

Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.

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Sr., Business Analyst

The University of New MexicoHigher Education, 5001-10,000 employees

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Journyx 8.5

Based on 2 answers

All depending on cost for renewal. This is very expensive as a reporting tool, as we do not recover the cost through billing

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Controller

Coughlin & Associates Ltd.Insurance, 51-200 employees

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Usability

Emburse Chrome River 8.1

Based on 74 answers

We have had those that can't believe the ease of use and excellent user interface, many required little to no training. Others required more support, but most likely require a lot of systems support. The mobile app looks exactly the same as the desktop app, therefore the navigation is the same. This is a huge plus for adoption and change management.

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Manager, Corporate Accounting

Federated Cooperatives Ltd.Wholesale, 1001-5000 employees

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Journyx 6.0

Based on 1 answer

Back end, administration or set up on the software.

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Controller

Coughlin & Associates Ltd.Insurance, 51-200 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

Journyx 8.0

Based on 2 answers

Yes, it's there when I need it.

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Controller

Coughlin & Associates Ltd.Insurance, 51-200 employees

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Performance

No score

No answers yet

No answers on this topic

Journyx 5.0

Based on 2 answers

Can be slow at times.

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Controller

Coughlin & Associates Ltd.Insurance, 51-200 employees

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Support Rating

Emburse Chrome River 8.1

Based on 88 answers

I think support could be better, before Emburse took over we were able to use the dashboard to help with issues, which has been down for months now. We had a point person who would help up with issues and now we just get whoever. Also, when we need help for something it seems like we are being sold something instead of being helped. Every change now costs money even if it is an issue with the software which I don't feel should be a charge to the client.

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Verified User

Administrator in Finance and Accounting

Law Practice Company, 51-200 employees

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Journyx 6.0

Based on 2 answers

No answer on this topic is available.

Online Training

No score

No answers yet

No answers on this topic

Journyx 7.0

Based on 1 answer

Good training overall, some areas we do use.

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Controller

Coughlin & Associates Ltd.Insurance, 51-200 employees

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Implementation Rating

Emburse Chrome River 8.5

Based on 2 answers

Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.

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Robert Ferrandino

Controller

Northeast Treatment CentersMental Health Care, 501-1000 employees

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Journyx 5.0

Based on 2 answers

It takes a lot of planning and it's time consuming.

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Controller

Coughlin & Associates Ltd.Insurance, 51-200 employees

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Alternatives Considered

I have not reviewed or evaluated any products recently. When we were looking at vendors for a T&E package, we did meet with Concur. They were a much larger vendor, but we felt that we might get lost in their world. We chose [Emburse] Chrome River because they seemed more interested in catering to the customer. We are a customer service focused business and we like to do things are way, so we decided on [Emburse] Chrome River.

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Verified User

Supervisor in Finance and Accounting

Retail Company, 5001-10,000 employees

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Journyx is easy to use - intuitive with customizable drop down menus and with multiple report options, useful for a variety of purposes.

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Anne Houghtaling

Executive Director

DuPage Habitat for HumanityNon-Profit Organization Management, 11-50 employees

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Scalability

No score

No answers yet

No answers on this topic

Journyx 7.0

Based on 1 answer

Server issues at first.

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Controller

Coughlin & Associates Ltd.Insurance, 51-200 employees

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Return on Investment

Chrome River EXPENSE makes it faster and easier for users to create and approve expense reports saving time that can be used elsewhere.
Chrome River EXPENSE compliance rules allow us to insure policies are being followed.
Audit & review of expenses is much faster saving time and money.

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Verified User

Professional in Finance and Accounting

Wireless Company, 1001-5000 employees

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Increased employee efficieny.
Customer service is great, had an error with one of the accounts and they replied and provided instructions on how to fix.

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Verified User

Administrative Assistant in Other

Airlines/Aviation Company, 11-50 employees

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Screenshots

See All (3) Emburse Chrome River Screenshots

See All (4) Journyx Screenshots

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

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