What users are saying about
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Top Rated
129 Ratings
14 Ratings

Emburse Chrome River

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Top Rated
129 Ratings
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Score 7.6 out of 100
14 Ratings
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Score 9 out of 100

Likelihood to Recommend

Emburse Chrome River

[Emburse] Chrome River is a good product for a global client because it has multi languages, and its car program as well as cross border approvals, etc. are important to a global customer. Conversely, for a non-global customer, [Emburse] Chrome River may not be appropriate, as that company could use a non-automated solution.
Anonymous | TrustRadius Reviewer

Journyx

Users cannot update their own time sheet if mistakes are made or things change after submitting. The time sheet must be rejected by the reviewer before the user can update the time sheet. It would be much better for the user to be able to update the time sheet and resubmit, barring approval, instead of the upfront action of the reviewer rejecting the time sheet.
Jason Galati | TrustRadius Reviewer

Pros

Emburse Chrome River

  • Chrome River has a modern UI/UX that is intuitive to new users.
  • Chrome River is a true enterprise (4K+ employees globally) expense management solution.
  • Internal administration options allow most requests to be handled in-house; however the CR help desk has been very good to work with when a more complex request comes up.
Don Koubsky, Jr | TrustRadius Reviewer

Journyx

  • The strengths are real time data capture for our projects.
  • Helps our department with our clinical trials for the budgeting process (we capture time per task).
  • Allows our department to justify additional hires.
Mcdevitt Laurel | TrustRadius Reviewer

Cons

Emburse Chrome River

  • The analytics are not to user friendly. The ad-hoc reporting is very complicated, as the headers do not clearly indicate what you are going to get in the report.
  • It would be nice is when you hovered over the "add expense" (plus with a circle) button, it told you what it does. End users have a hard time finding the e-wallet in their report when it doesn't automatically open.
WENDY REED | TrustRadius Reviewer

Journyx

  • Leave management ability can be improved to offer more functions and reporting.
  • Administration function of adding new clients can be difficult and time consuming.
  • Maybe at times too much customization. It is difficult to administrate all the activities and tasks if we have future changes.
Roy Evans | TrustRadius Reviewer

Likelihood to Renew

Emburse Chrome River

Emburse Chrome River 8.3
Based on 6 answers
Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.
Lorrie Black | TrustRadius Reviewer

Journyx

Journyx 8.5
Based on 2 answers
All depending on cost for renewal. This is very expensive as a reporting tool, as we do not recover the cost through billing
Roy Evans | TrustRadius Reviewer

Usability

Emburse Chrome River

Emburse Chrome River 8.1
Based on 74 answers
We have had those that can't believe the ease of use and excellent user interface, many required little to no training. Others required more support, but most likely require a lot of systems support. The mobile app looks exactly the same as the desktop app, therefore the navigation is the same. This is a huge plus for adoption and change management.
Tracy Bentham | TrustRadius Reviewer

Journyx

Journyx 6.0
Based on 1 answer
Back end, administration or set up on the software.
Roy Evans | TrustRadius Reviewer

Reliability and Availability

Emburse Chrome River

No score
No answers yet
No answers on this topic

Journyx

Journyx 8.0
Based on 2 answers
Yes, it's there when I need it.
Roy Evans | TrustRadius Reviewer

Performance

Emburse Chrome River

No score
No answers yet
No answers on this topic

Journyx

Journyx 5.0
Based on 2 answers
Can be slow at times.
Roy Evans | TrustRadius Reviewer

Support Rating

Emburse Chrome River

Emburse Chrome River 8.1
Based on 88 answers
I think support could be better, before Emburse took over we were able to use the dashboard to help with issues, which has been down for months now. We had a point person who would help up with issues and now we just get whoever. Also, when we need help for something it seems like we are being sold something instead of being helped. Every change now costs money even if it is an issue with the software which I don't feel should be a charge to the client.
Anonymous | TrustRadius Reviewer

Journyx

Journyx 6.0
Based on 2 answers
No answer on this topic is available.

Online Training

Emburse Chrome River

No score
No answers yet
No answers on this topic

Journyx

Journyx 7.0
Based on 1 answer
Good training overall, some areas we do use.
Roy Evans | TrustRadius Reviewer

Implementation Rating

Emburse Chrome River

Emburse Chrome River 8.5
Based on 2 answers
Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.
Robert Ferrandino | TrustRadius Reviewer

Journyx

Journyx 5.0
Based on 2 answers
It takes a lot of planning and it's time consuming.
Roy Evans | TrustRadius Reviewer

Alternatives Considered

Emburse Chrome River

I have not reviewed or evaluated any products recently. When we were looking at vendors for a T&E package, we did meet with Concur. They were a much larger vendor, but we felt that we might get lost in their world. We chose [Emburse] Chrome River because they seemed more interested in catering to the customer. We are a customer service focused business and we like to do things are way, so we decided on [Emburse] Chrome River.
Anonymous | TrustRadius Reviewer

Journyx

Journyx is easy to use - intuitive with customizable drop down menus and with multiple report options, useful for a variety of purposes.
Anne Houghtaling | TrustRadius Reviewer

Scalability

Emburse Chrome River

No score
No answers yet
No answers on this topic

Journyx

Journyx 7.0
Based on 1 answer
Server issues at first.
Roy Evans | TrustRadius Reviewer

Return on Investment

Emburse Chrome River

  • Chrome River EXPENSE makes it faster and easier for users to create and approve expense reports saving time that can be used elsewhere.
  • Chrome River EXPENSE compliance rules allow us to insure policies are being followed.
  • Audit & review of expenses is much faster saving time and money.
Anonymous | TrustRadius Reviewer

Journyx

  • Increased employee efficieny.
  • Customer service is great, had an error with one of the accounts and they replied and provided instructions on how to fix.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Emburse Chrome River

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Journyx

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

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