What users are saying about
Emburse Chrome River
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Top Rated
154 Ratings
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Based on 154 reviews and ratings
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.2 out of 100
Based on 46 reviews and ratings
Feature Set Ratings
Project Management
Emburse Chrome River
Feature Set Not Supported
N/A

7.3
OpenAir PSA
73%
OpenAir PSA ranks higher in 14/14 features
OpenAir PSA ranks higher in 14/14 features
Task Management
N/A
0 Ratings

8.0
80%
15 Ratings
Resource Management
N/A
0 Ratings

7.5
75%
15 Ratings
Gantt Charts
N/A
0 Ratings

8.0
80%
9 Ratings
Scheduling
N/A
0 Ratings

6.0
60%
12 Ratings
Workflow Automation
N/A
0 Ratings

5.9
59%
9 Ratings
Team Collaboration
N/A
0 Ratings

8.0
80%
12 Ratings
Support for Agile Methodology
N/A
0 Ratings

6.0
60%
7 Ratings
Support for Waterfall Methodology
N/A
0 Ratings

7.0
70%
8 Ratings
Document Management
N/A
0 Ratings

8.5
85%
6 Ratings
Email integration
N/A
0 Ratings

6.9
69%
9 Ratings
Mobile Access
N/A
0 Ratings

7.5
75%
12 Ratings
Timesheet Tracking
N/A
0 Ratings

7.0
70%
14 Ratings
Change request and Case Management
N/A
0 Ratings

7.9
79%
10 Ratings
Budget and Expense Management
N/A
0 Ratings

7.5
75%
14 Ratings
Professional Services Automation
Emburse Chrome River
Feature Set Not Supported
N/A

8.6
OpenAir PSA
86%
OpenAir PSA ranks higher in 4/4 features
OpenAir PSA ranks higher in 4/4 features
Quotes/estimates
N/A
0 Ratings

8.0
80%
5 Ratings
Invoicing
N/A
0 Ratings

9.0
90%
7 Ratings
Project & financial reporting
N/A
0 Ratings

8.5
85%
9 Ratings
Integration with accounting software
N/A
0 Ratings

9.0
90%
7 Ratings
Attribute Ratings
- Emburse Chrome River is rated higher in 2 areas: Likelihood to Recommend, Support Rating
- OpenAir PSA is rated higher in 4 areas: Likelihood to Renew, Usability, Implementation Rating, Product Scalability
- Emburse Chrome River and OpenAir PSA are tied in 2 areas: Availability, Performance
Likelihood to Recommend
9.1
Emburse Chrome River
91%
115 Ratings

8.5
OpenAir PSA
85%
20 Ratings
Likelihood to Renew
8.1
Emburse Chrome River
81%
15 Ratings

8.2
OpenAir PSA
82%
7 Ratings
Usability
8.7
Emburse Chrome River
87%
99 Ratings

9.4
OpenAir PSA
94%
4 Ratings
Availability
10.0
Emburse Chrome River
100%
1 Rating

10.0
OpenAir PSA
100%
6 Ratings
Performance
9.0
Emburse Chrome River
90%
1 Rating

9.0
OpenAir PSA
90%
6 Ratings
Support Rating
8.9
Emburse Chrome River
89%
114 Ratings

5.5
OpenAir PSA
55%
12 Ratings
In-Person Training
Emburse Chrome River
N/A
0 Ratings

10.0
OpenAir PSA
100%
2 Ratings
Online Training
9.0
Emburse Chrome River
90%
1 Rating

OpenAir PSA
N/A
0 Ratings
Implementation Rating
6.8
Emburse Chrome River
68%
5 Ratings

10.0
OpenAir PSA
100%
4 Ratings
Product Scalability
8.0
Emburse Chrome River
80%
1 Rating

10.0
OpenAir PSA
100%
2 Ratings
Likelihood to Recommend
Emburse Chrome River
If you are a large or midsized company, Chrome River Expense is perfect for expense management tracking and reporting. For smaller companies[,] there are cheaper options that could do the trick. Regardless of company size the software will suit your needs and be a pivotal part of your financial management company-wide.
Area Director of Marketing and Business Development
Simon Property GroupReal Estate, 5001-10,000 employees
OpenAir PSA
This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product

Verified User
Manager in Information Technology
Information Technology and Services Company, 201-500 employeesPros
Emburse Chrome River
- [Emburse] Chrome River listens to its customer's needs and does its best to match current products to those needs, or collaborate internally to determine if an enhancement can be made available that will not only benefit that customer, but will be a good use case for all Chrome River customers.
- The [Emburse] Chrome River customer service team is great. Unlike most companies, you can speak to a liver person!
- [Emburse] Chrome River's training offerings are relevant and pertinent to the day to day operations of the software.

Verified User
Manager in Other
Consumer Services Company, 10,001+ employeesOpenAir PSA
- Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
- Tasks are easily designed to automate processes in your business workflow.
- OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.

Verified User
Administrator in Information Technology
Information Technology and Services Company, 51-200 employeesCons
Emburse Chrome River
- The analytics are not to user friendly. The ad-hoc reporting is very complicated, as the headers do not clearly indicate what you are going to get in the report.
- It would be nice is when you hovered over the "add expense" (plus with a circle) button, it told you what it does. End users have a hard time finding the e-wallet in their report when it doesn't automatically open.
Sr. AP Specialist
Rich Products CorpFood & Beverages, 1001-5000 employees
OpenAir PSA
- Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages).
- Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly.
- During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires.
- OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration.

Verified User
Manager in Professional Services
Information Technology and Services Company, 10,001+ employeesPricing Details
Emburse Chrome River
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—OpenAir PSA
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Emburse Chrome River
Emburse Chrome River 8.1
Based on 15 answers
Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.
Sr., Business Analyst
The University of New MexicoHigher Education, 5001-10,000 employees
OpenAir PSA
OpenAir PSA 8.2
Based on 7 answers
It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.
Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.
OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.
OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems

Verified User
Director in Professional Services
Computer Software Company, 5001-10,000 employeesUsability
Emburse Chrome River
Emburse Chrome River 8.7
Based on 99 answers
Emburse Certify (Chrome River EXPENSE) is quite user friendly as a website and portal to upload receipts and submit expenses. It is almost too easy, in that some of our users had originally tried to overcomplicate things in their initial use of the software. Repeated use made our users comfortable with the software and quite happy with the change from paper submissions to electronic. The software does remember data entry so it will reduce the users time entering common names of airlines and hotels. The mobile app is wonderful for taking photos and uploading them to your wallet but it really does lack in the ability to create an expense report. The auto wizard will help create a report but makes it difficult to adjust any errors that might keep the report from being submitted.
Senior Expense Administrator
International Services, IncManagement Consulting, 1001-5000 employees
OpenAir PSA
OpenAir PSA 9.4
Based on 4 answers
In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.

Verified User
Administrator in Information Technology
Information Technology and Services Company, 51-200 employeesReliability and Availability
Emburse Chrome River
Emburse Chrome River 10.0
Based on 1 answer
The software is always running effectively. I use many Cloud based systems and never had issues with Chrome River
Controller
Northeast Treatment CentersMental Health Care, 501-1000 employees
OpenAir PSA
OpenAir PSA 10.0
Based on 6 answers
The system up time was reliable and that was never anything we ever had any concerns/issues with.

Verified User
Vice-President in Customer Service
Computer Software Company, 51-200 employeesPerformance
Emburse Chrome River
Emburse Chrome River 9.0
Based on 1 answer
System runs normal pretty much all the time. Does not slow any other systems down.
Controller
Northeast Treatment CentersMental Health Care, 501-1000 employees
OpenAir PSA
OpenAir PSA 9.0
Based on 6 answers
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.

Verified User
Vice-President in Customer Service
Computer Software Company, 51-200 employeesSupport Rating
Emburse Chrome River
Emburse Chrome River 8.9
Based on 114 answers
Implementation and post-implementation support and attention to detail have been excellent. Chrome River Help Desk responsiveness is also excellent. There have been occasional delays to Help Desk tickets. Access to the Help Desk has also been an occasional issue with credentials not working, and then there have been problems/delays regaining access.
Deputy Controller
SUNY Downstate Medical CenterHigher Education, 5001-10,000 employees
OpenAir PSA
OpenAir PSA 5.5
Based on 12 answers
As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.
Senior Manager Business Operations
MedalliaComputer Software, 1001-5000 employees
In-Person Training
Emburse Chrome River
No score
No answers yet
No answers on this topic
OpenAir PSA
OpenAir PSA 10.0
Based on 2 answers
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.

Verified User
Vice-President in Customer Service
Computer Software Company, 51-200 employeesOnline Training
Emburse Chrome River
Emburse Chrome River 9.0
Based on 1 answer
The software is very user friendly, so the online training was easy to pickup for everyone.
Controller
Northeast Treatment CentersMental Health Care, 501-1000 employees
OpenAir PSA
No score
No answers yet
We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them

Verified User
Director in Professional Services
Computer Software Company, 5001-10,000 employeesImplementation Rating
Emburse Chrome River
Emburse Chrome River 6.8
Based on 5 answers
Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.
Controller
Northeast Treatment CentersMental Health Care, 501-1000 employees
OpenAir PSA
OpenAir PSA 10.0
Based on 4 answers
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that

Verified User
Director in Professional Services
Computer Software Company, 5001-10,000 employeesAlternatives Considered
Emburse Chrome River
- Works with our business model
- Pre-approval method
- Auto-approval functionality
- Email alerts customization
- Muti platform approval
- System warnings and violations
- Hotel itemization
- Mileage - integrated with Google map
- Perdiem wizard
- Acknowledgments
- Banners on the expense form
- Understanding the open items and on Credit card Expenses and cash reimbursements
- Super User

Verified User
Manager in Finance and Accounting
Information Technology & Services Company, 5001-10,000 employeesOpenAir PSA
OpenAir accurately reflects changes in real-time as well as lends itself to see where a draw is at, when payment is expected and what percentage of the contract has been billed or approved to date. This helps with project billing and tracking as well as cash flow. Quickbooks lacks the ability to show progress draws, approved changes, and pending changes on a given project where OpenAir excels.
Project Administrator
Kermodei Construction Company Ltd.Construction, 11-50 employees
Scalability
Emburse Chrome River
Emburse Chrome River 8.0
Based on 1 answer
It's very easy software to design to your needs.
Controller
Northeast Treatment CentersMental Health Care, 501-1000 employees
OpenAir PSA
OpenAir PSA 10.0
Based on 2 answers
Once the system is setup, it's easy to manage and maintain.

Verified User
Vice-President in Customer Service
Computer Software Company, 51-200 employeesReturn on Investment
Emburse Chrome River
- When evaluating solutions, Emburse Chrome River was the only company with multiple pricing models to suit customers' needs. Most others had 1 model. The ability to choose the pricing strategy for our global implementation allowed us to pick the model that met our needs and made the most financial sense.
- The extensive approval routing options help fraud prevention
- Stock and tailored reporting helps our internal audit team detect and prevent abuse and fraud.
Global Strategic Sourcing
CSG InternationalInformation Technology & Services, 1001-5000 employees
OpenAir PSA
- It covers our requirements for time tracking and project/resource management better than the previous solution we used.
- Project managers are happier having this tool for their job and also because it is running on the cloud as opposed to running on-prem.
- It doesn't help in any way improving the "chasing" of the people that don't submit their time-sheets in time. This one stayed the same as before.
Senior Software Development Manager
eSiliconSemiconductors, 501-1000 employees