What users are saying about
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Top Rated
154 Ratings
46 Ratings

Emburse Chrome River

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Top Rated
154 Ratings
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Score 9 out of 100
46 Ratings
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Score 7.2 out of 100

Feature Set Ratings

    Project Management

    Emburse Chrome River

    Feature Set Not Supported
    N/A
    7.3

    OpenAir PSA

    73%
    OpenAir PSA ranks higher in 14/14 features

    Task Management

    N/A
    0 Ratings
    8.0
    80%
    15 Ratings

    Resource Management

    N/A
    0 Ratings
    7.5
    75%
    15 Ratings

    Gantt Charts

    N/A
    0 Ratings
    8.0
    80%
    9 Ratings

    Scheduling

    N/A
    0 Ratings
    6.0
    60%
    12 Ratings

    Workflow Automation

    N/A
    0 Ratings
    5.9
    59%
    9 Ratings

    Team Collaboration

    N/A
    0 Ratings
    8.0
    80%
    12 Ratings

    Support for Agile Methodology

    N/A
    0 Ratings
    6.0
    60%
    7 Ratings

    Support for Waterfall Methodology

    N/A
    0 Ratings
    7.0
    70%
    8 Ratings

    Document Management

    N/A
    0 Ratings
    8.5
    85%
    6 Ratings

    Email integration

    N/A
    0 Ratings
    6.9
    69%
    9 Ratings

    Mobile Access

    N/A
    0 Ratings
    7.5
    75%
    12 Ratings

    Timesheet Tracking

    N/A
    0 Ratings
    7.0
    70%
    14 Ratings

    Change request and Case Management

    N/A
    0 Ratings
    7.9
    79%
    10 Ratings

    Budget and Expense Management

    N/A
    0 Ratings
    7.5
    75%
    14 Ratings

    Professional Services Automation

    Emburse Chrome River

    Feature Set Not Supported
    N/A
    8.6

    OpenAir PSA

    86%
    OpenAir PSA ranks higher in 4/4 features

    Quotes/estimates

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Invoicing

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    Project & financial reporting

    N/A
    0 Ratings
    8.5
    85%
    9 Ratings

    Integration with accounting software

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    Attribute Ratings

    • Emburse Chrome River is rated higher in 2 areas: Likelihood to Recommend, Support Rating
    • OpenAir PSA is rated higher in 4 areas: Likelihood to Renew, Usability, Implementation Rating, Product Scalability
    • Emburse Chrome River and OpenAir PSA are tied in 2 areas: Availability, Performance

    Likelihood to Recommend

    9.1

    Emburse Chrome River

    91%
    115 Ratings
    8.5

    OpenAir PSA

    85%
    20 Ratings

    Likelihood to Renew

    8.1

    Emburse Chrome River

    81%
    15 Ratings
    8.2

    OpenAir PSA

    82%
    7 Ratings

    Usability

    8.7

    Emburse Chrome River

    87%
    99 Ratings
    9.4

    OpenAir PSA

    94%
    4 Ratings

    Availability

    10.0

    Emburse Chrome River

    100%
    1 Rating
    10.0

    OpenAir PSA

    100%
    6 Ratings

    Performance

    9.0

    Emburse Chrome River

    90%
    1 Rating
    9.0

    OpenAir PSA

    90%
    6 Ratings

    Support Rating

    8.9

    Emburse Chrome River

    89%
    114 Ratings
    5.5

    OpenAir PSA

    55%
    12 Ratings

    In-Person Training

    Emburse Chrome River

    N/A
    0 Ratings
    10.0

    OpenAir PSA

    100%
    2 Ratings

    Online Training

    9.0

    Emburse Chrome River

    90%
    1 Rating

    OpenAir PSA

    N/A
    0 Ratings

    Implementation Rating

    6.8

    Emburse Chrome River

    68%
    5 Ratings
    10.0

    OpenAir PSA

    100%
    4 Ratings

    Product Scalability

    8.0

    Emburse Chrome River

    80%
    1 Rating
    10.0

    OpenAir PSA

    100%
    2 Ratings

    Likelihood to Recommend

    Emburse Chrome River

    If you are a large or midsized company, Chrome River Expense is perfect for expense management tracking and reporting. For smaller companies[,] there are cheaper options that could do the trick. Regardless of company size the software will suit your needs and be a pivotal part of your financial management company-wide.
    Jose Romero | TrustRadius Reviewer

    OpenAir PSA

    This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product
    Anonymous | TrustRadius Reviewer

    Pros

    Emburse Chrome River

    • [Emburse] Chrome River listens to its customer's needs and does its best to match current products to those needs, or collaborate internally to determine if an enhancement can be made available that will not only benefit that customer, but will be a good use case for all Chrome River customers.
    • The [Emburse] Chrome River customer service team is great. Unlike most companies, you can speak to a liver person!
    • [Emburse] Chrome River's training offerings are relevant and pertinent to the day to day operations of the software.
    Anonymous | TrustRadius Reviewer

    OpenAir PSA

    • Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
    • Tasks are easily designed to automate processes in your business workflow.
    • OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.
    Anonymous | TrustRadius Reviewer

    Cons

    Emburse Chrome River

    • The analytics are not to user friendly. The ad-hoc reporting is very complicated, as the headers do not clearly indicate what you are going to get in the report.
    • It would be nice is when you hovered over the "add expense" (plus with a circle) button, it told you what it does. End users have a hard time finding the e-wallet in their report when it doesn't automatically open.
    WENDY REED | TrustRadius Reviewer

    OpenAir PSA

    • Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages).
    • Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly.
    • During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires.
    • OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Emburse Chrome River

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    OpenAir PSA

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Emburse Chrome River

    Emburse Chrome River 8.1
    Based on 15 answers
    Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.
    Lorrie Black | TrustRadius Reviewer

    OpenAir PSA

    OpenAir PSA 8.2
    Based on 7 answers
    It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

    Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

    OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
    Anonymous | TrustRadius Reviewer

    Usability

    Emburse Chrome River

    Emburse Chrome River 8.7
    Based on 99 answers
    Emburse Certify (Chrome River EXPENSE) is quite user friendly as a website and portal to upload receipts and submit expenses. It is almost too easy, in that some of our users had originally tried to overcomplicate things in their initial use of the software. Repeated use made our users comfortable with the software and quite happy with the change from paper submissions to electronic. The software does remember data entry so it will reduce the users time entering common names of airlines and hotels. The mobile app is wonderful for taking photos and uploading them to your wallet but it really does lack in the ability to create an expense report. The auto wizard will help create a report but makes it difficult to adjust any errors that might keep the report from being submitted.
    Athena Gazikas | TrustRadius Reviewer

    OpenAir PSA

    OpenAir PSA 9.4
    Based on 4 answers
    In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Emburse Chrome River

    Emburse Chrome River 10.0
    Based on 1 answer
    The software is always running effectively. I use many Cloud based systems and never had issues with Chrome River
    Robert Ferrandino | TrustRadius Reviewer

    OpenAir PSA

    OpenAir PSA 10.0
    Based on 6 answers
    The system up time was reliable and that was never anything we ever had any concerns/issues with.
    Anonymous | TrustRadius Reviewer

    Performance

    Emburse Chrome River

    Emburse Chrome River 9.0
    Based on 1 answer
    System runs normal pretty much all the time. Does not slow any other systems down.
    Robert Ferrandino | TrustRadius Reviewer

    OpenAir PSA

    OpenAir PSA 9.0
    Based on 6 answers
    The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Emburse Chrome River

    Emburse Chrome River 8.9
    Based on 114 answers
    Implementation and post-implementation support and attention to detail have been excellent. Chrome River Help Desk responsiveness is also excellent. There have been occasional delays to Help Desk tickets. Access to the Help Desk has also been an occasional issue with credentials not working, and then there have been problems/delays regaining access.
    A. Jeffrey Rosen | TrustRadius Reviewer

    OpenAir PSA

    OpenAir PSA 5.5
    Based on 12 answers
    As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.
    Bryan Parry | TrustRadius Reviewer

    In-Person Training

    Emburse Chrome River

    No score
    No answers yet
    No answers on this topic

    OpenAir PSA

    OpenAir PSA 10.0
    Based on 2 answers
    Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
    Anonymous | TrustRadius Reviewer

    Online Training

    Emburse Chrome River

    Emburse Chrome River 9.0
    Based on 1 answer
    The software is very user friendly, so the online training was easy to pickup for everyone.
    Robert Ferrandino | TrustRadius Reviewer

    OpenAir PSA

    No score
    No answers yet
    We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Emburse Chrome River

    Emburse Chrome River 6.8
    Based on 5 answers
    Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.
    Robert Ferrandino | TrustRadius Reviewer

    OpenAir PSA

    OpenAir PSA 10.0
    Based on 4 answers
    It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Emburse Chrome River

    • Works with our business model
    • Pre-approval method
    • Auto-approval functionality
    • Email alerts customization
    • Muti platform approval
    • System warnings and violations
    • Hotel itemization
    • Mileage - integrated with Google map
    • Perdiem wizard
    • Acknowledgments
    • Banners on the expense form
    • Understanding the open items and on Credit card Expenses and cash reimbursements
    • Super User
    Anonymous | TrustRadius Reviewer

    OpenAir PSA

    OpenAir accurately reflects changes in real-time as well as lends itself to see where a draw is at, when payment is expected and what percentage of the contract has been billed or approved to date. This helps with project billing and tracking as well as cash flow. Quickbooks lacks the ability to show progress draws, approved changes, and pending changes on a given project where OpenAir excels.
    Mylene Beatty | TrustRadius Reviewer

    Scalability

    Emburse Chrome River

    Emburse Chrome River 8.0
    Based on 1 answer
    It's very easy software to design to your needs.
    Robert Ferrandino | TrustRadius Reviewer

    OpenAir PSA

    OpenAir PSA 10.0
    Based on 2 answers
    Once the system is setup, it's easy to manage and maintain.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Emburse Chrome River

    • When evaluating solutions, Emburse Chrome River was the only company with multiple pricing models to suit customers' needs. Most others had 1 model. The ability to choose the pricing strategy for our global implementation allowed us to pick the model that met our needs and made the most financial sense.
    • The extensive approval routing options help fraud prevention
    • Stock and tailored reporting helps our internal audit team detect and prevent abuse and fraud.
    Don Koubsky, Jr | TrustRadius Reviewer

    OpenAir PSA

    • It covers our requirements for time tracking and project/resource management better than the previous solution we used.
    • Project managers are happier having this tool for their job and also because it is running on the cloud as opposed to running on-prem.
    • It doesn't help in any way improving the "chasing" of the people that don't submit their time-sheets in time. This one stayed the same as before.
    Cristian Bodnarasec | TrustRadius Reviewer

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