What users are saying about
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Top Rated
192 Ratings
10 Ratings

ChurnZero

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Top Rated
192 Ratings
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Score 8.3 out of 100
10 Ratings
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Score 9.4 out of 100

Feature Set Ratings

    Security

    9.1

    ChurnZero

    91%

    JivoChat

    Feature Set Not Supported
    N/A
    ChurnZero ranks higher in 1/1 features

    Role-based user permissions

    9.1
    91%
    127 Ratings
    N/A
    0 Ratings

    Platform & Infrastructure

    8.8

    ChurnZero

    88%

    JivoChat

    Feature Set Not Supported
    N/A
    ChurnZero ranks higher in 2/2 features

    API

    8.8
    88%
    110 Ratings
    N/A
    0 Ratings

    Integration with Salesforce.com

    8.7
    87%
    113 Ratings
    N/A
    0 Ratings

    Customer Data Extraction / Integration

    7.4

    ChurnZero

    74%

    JivoChat

    Feature Set Not Supported
    N/A
    ChurnZero ranks higher in 2/2 features

    Product usage

    7.9
    79%
    146 Ratings
    N/A
    0 Ratings

    Help desk / support tickets

    6.9
    69%
    116 Ratings
    N/A
    0 Ratings

    Customer Success Management

    8.2

    ChurnZero

    82%

    JivoChat

    Feature Set Not Supported
    N/A
    ChurnZero ranks higher in 7/7 features

    NPS surveys

    8.3
    83%
    130 Ratings
    N/A
    0 Ratings

    Sponsor tracking

    7.0
    70%
    50 Ratings
    N/A
    0 Ratings

    Customer profiles

    8.3
    83%
    142 Ratings
    N/A
    0 Ratings

    Automated workflow

    8.4
    84%
    146 Ratings
    N/A
    0 Ratings

    Internal collaboration

    8.0
    80%
    120 Ratings
    N/A
    0 Ratings

    Customer health scoring

    8.3
    83%
    149 Ratings
    N/A
    0 Ratings

    Customer segmentation

    8.8
    88%
    145 Ratings
    N/A
    0 Ratings

    CSM Reporting & Analytics

    7.9

    ChurnZero

    79%

    JivoChat

    Feature Set Not Supported
    N/A
    ChurnZero ranks higher in 4/4 features

    Customer health trends

    7.9
    79%
    143 Ratings
    N/A
    0 Ratings

    Engagement analytics

    8.3
    83%
    141 Ratings
    N/A
    0 Ratings

    Revenue forecasting

    7.7
    77%
    19 Ratings
    N/A
    0 Ratings

    Dashboards

    7.7
    77%
    147 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • JivoChat is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.5

    ChurnZero

    85%
    153 Ratings
    9.0

    JivoChat

    90%
    3 Ratings

    Likelihood to Renew

    9.1

    ChurnZero

    91%
    2 Ratings

    JivoChat

    N/A
    0 Ratings

    Usability

    8.0

    ChurnZero

    80%
    66 Ratings

    JivoChat

    N/A
    0 Ratings

    Availability

    9.1

    ChurnZero

    91%
    1 Rating

    JivoChat

    N/A
    0 Ratings

    Performance

    6.4

    ChurnZero

    64%
    1 Rating

    JivoChat

    N/A
    0 Ratings

    Support Rating

    8.0

    ChurnZero

    80%
    67 Ratings

    JivoChat

    N/A
    0 Ratings

    In-Person Training

    6.4

    ChurnZero

    64%
    1 Rating

    JivoChat

    N/A
    0 Ratings

    Online Training

    7.3

    ChurnZero

    73%
    2 Ratings

    JivoChat

    N/A
    0 Ratings

    Implementation Rating

    6.4

    ChurnZero

    64%
    1 Rating

    JivoChat

    N/A
    0 Ratings

    Product Scalability

    9.1

    ChurnZero

    91%
    1 Rating

    JivoChat

    N/A
    0 Ratings

    Likelihood to Recommend

    ChurnZero

    This is a truly impressive platform and tool for any business. Sure, it requires some effort and time to set up. However, ChurnZero has a team of dedicated and knowledgeable associates that will help you every step of the way. You really need to treat them like an extension of your own team, but the effort to get everything set up and functional is well worth it. Highly recommended.
    Joseph Clark | TrustRadius Reviewer

    JivoChat

    JivoChat makes it really easy to communicate with customers. It is best for small and medium sales and customer support teams. The team members can even communicate between each other, so it has a use case outside of client facing communication. It has convenient (yet minimal) CRM features. It's a bit overkill for individual website owners, but definitely one of the best Chat Apps out there for teams.
    Arpad Szucs | TrustRadius Reviewer

    Pros

    ChurnZero

    • Onboarding Experience - I'm paired with my CSM and a Technical Solutions Engineer right from the start. We meet constantly and they help drive adoption for both myself as well as my CSM team.
    • UI/UX - The user experience for the CSM is very straightforward and user-friendly. Having an easy-to-use platform means it's easier for me as the ops manager to drive the adoption of new campaigns within ChurnZero for my team.
    • Segments - The bedrock of ChurnZero. The building of segments and their use within the platform makes targeting reports, plays, journeys, alerts, dashboards, you name it - so incredibly easy to do. It's also something our CSMs can be empowered to build themselves in private views, allowing me to no longer be a blocker on asks from my team.
    Will Patterson | TrustRadius Reviewer

    JivoChat

    • JivoChat has changed the digital world with its ability to conduct video conferences and the video is without any blur and the configuration rate is awesome.
    • Thousands of users can use this application at once and there is also a segment-based transmission and it won’t disappoint us anymore.
    • Its features are concerned this application is the power solution of each and every video conference.
    Samuel-Borris James | TrustRadius Reviewer

    Cons

    ChurnZero

    • We have only come across very minor things that haven't been possible. For the most part, 99% of what we want to do is possible. The things we haven't been able to do have to do with sorting dashboard reports and seeing % of ChurnScores on a pie chart. Neither of which are deal-breakers but would be definitely nice to have. I have been in the SaaS industry for over 15 years on the sales/account management/customer success side. I went into this expecting to be disappointed during implementation on something that wouldn't be possible and I have been very pleasantly surprised to not have that experience.
    Alaina Loori | TrustRadius Reviewer

    JivoChat

    • Sales
    • service costumer
    • call center
    Anonymous | TrustRadius Reviewer

    Pricing Details

    ChurnZero

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    JivoChat

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    ChurnZero

    ChurnZero 9.1
    Based on 2 answers
    It's a great software and tool specialized in helping the company know its customers and prevent them from leaving. It also helps data analysis and automation.
    Samuel Hewstone | TrustRadius Reviewer

    JivoChat

    No score
    No answers yet
    No answers on this topic

    Usability

    ChurnZero

    ChurnZero 8.0
    Based on 66 answers
    This is the area I'd say ChurnZero could improve on. I have a lot of minor issues with things like the email editor, finding the correct merge fields, or custom fields to select and use. It never causes significant problems, but still, improvements would be welcomed.
    Ryan DeAngelo | TrustRadius Reviewer

    JivoChat

    No score
    No answers yet
    No answers on this topic

    Reliability and Availability

    ChurnZero

    ChurnZero 9.1
    Based on 1 answer
    Quick response by the CZ team.
    Beatriz de Rosa Soares | TrustRadius Reviewer

    JivoChat

    No score
    No answers yet
    No answers on this topic

    Support Rating

    ChurnZero

    ChurnZero 8.0
    Based on 67 answers
    The customer support is very responsive whenever you need help with something within the platform. I've never had a bad experience over my tenure at my current employer. They usually reply within 1 hour or less via email correspondence. Please keep up the good work with the customer support team, and we know it's not an easy one.
    Zlatan Divjakinja | TrustRadius Reviewer

    JivoChat

    No score
    No answers yet
    No answers on this topic

    Online Training

    ChurnZero

    ChurnZero 7.3
    Based on 2 answers
    The training and onboarding have been very helpful. Since I was not a part of the team when ChurnZero was implemented, it was important to get brought up to speed as quickly as possible and our CSM has been incredibly receptive in that regard.
    Ben Butler | TrustRadius Reviewer

    JivoChat

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    ChurnZero

    ChurnZero 6.4
    Based on 1 answer
    Sometimes, it can be hard to implement other systems to CZ.
    Beatriz de Rosa Soares | TrustRadius Reviewer

    JivoChat

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    ChurnZero

    Much more robust with plays, segmentation, and in-app messaging capabilities. Also, better sales experience. Churn Zero took the time to learn our business and that made our implementation more customized for us. There were also integrations to other systems that we use that other solution didn't have. Overall, ChurnZero felt like the most complete solution for end-to-end customer experience and success management.
    Mike Holihan | TrustRadius Reviewer

    JivoChat

    We've used Gist for the same purpose, but the integration with communications channels were lacking. There was no WhatsApp integration or Facebook Messenger integration at the time we used it. The notification system wasn't effective. We've missed lots of client messages, which were basically missed sales opportunities. The live chat widget for the website made the loading speeds very long which resulted in bad performance metric scores. JivoChat looks like it's a good solution for all these.
    Arpad Szucs | TrustRadius Reviewer

    Scalability

    ChurnZero

    ChurnZero 9.1
    Based on 1 answer
    Easy to escalate.
    Beatriz de Rosa Soares | TrustRadius Reviewer

    JivoChat

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    ChurnZero

    • ChurnZero has helped me save numerous customer accounts from churning. It also helps me understand how to re-engage distant customers. It's been crucial for managing accounts in onboarding or purchasing new products.
    • I do think my company is missing aspects of onboarding journey data regarding the types of journeys that take longer or having fields that would relate to why users are struggling to adopt the software and that would be helpful for the types of customers that I work with on a daily basis.
    • I really appreciate how ChurnZero alerts me of what journeys are falling behind, stuck, etc. It really does help to know if I've missed updating a task or if I need to reconnect with a user I haven't touched base with in awhile. This saves my company from losing customers and preventing customers from failing their journeys.
    Chauntee Clark | TrustRadius Reviewer

    JivoChat

    • JivoChat is important in promoting the online learning session.
    • Online learning was never easy before using this application and live streaming is much more feasible than any other thing.
    • We can’t place the call with a huge group that’s why to read the instruction before using this application and install the tool with the complete network coverage.
    Samuel-Borris James | TrustRadius Reviewer

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