What users are saying about
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Top Rated
134 Ratings
3 Ratings

ChurnZero

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Top Rated
134 Ratings
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Score 8.1 out of 100
3 Ratings
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Score 9 out of 100

Likelihood to Recommend

ChurnZero

ChurnZero simplifies many of the client journeys, like Onboarding and Renewal processes. It is also a great home for all [the] data about a specific client. It is also [well] suited for repetitive emails [and] tasks, as it can automate them for team members. ChurnZero can also alert you of upcoming events within your account or recent account changes. It [...] also [helps] you track anticipated churn or account growth.
Anonymous | TrustRadius Reviewer

JivoChat

JivoChat makes it really easy to communicate with customers. It is best for small and medium sales and customer support teams. The team members can even communicate between each other, so it has a use case outside of client facing communication. It has convenient (yet minimal) CRM features. It's a bit overkill for individual website owners, but definitely one of the best Chat Apps out there for teams.
Arpad Szucs | TrustRadius Reviewer

Feature Rating Comparison

Security

ChurnZero
8.2
JivoChat
Role-based user permissions
ChurnZero
8.2
JivoChat

Platform & Infrastructure

ChurnZero
8.5
JivoChat
API
ChurnZero
8.5
JivoChat
Integration with Salesforce.com
ChurnZero
8.4
JivoChat

Customer Data Extraction / Integration

ChurnZero
8.2
JivoChat
Product usage
ChurnZero
8.3
JivoChat
Help desk / support tickets
ChurnZero
8.2
JivoChat

Customer Success Management

ChurnZero
8.2
JivoChat
NPS surveys
ChurnZero
8.5
JivoChat
Sponsor tracking
ChurnZero
7.4
JivoChat
Customer profiles
ChurnZero
8.2
JivoChat
Automated workflow
ChurnZero
8.6
JivoChat
Internal collaboration
ChurnZero
7.5
JivoChat
Customer health scoring
ChurnZero
8.6
JivoChat
Customer segmentation
ChurnZero
8.8
JivoChat

CSM Reporting & Analytics

ChurnZero
8.1
JivoChat
Customer health trends
ChurnZero
8.3
JivoChat
Engagement analytics
ChurnZero
8.2
JivoChat
Dashboards
ChurnZero
7.6
JivoChat

Pros

ChurnZero

  • Mass communication: ChurnZero helps us quickly and efficiently communicate important information to all of our accounts at once without making it seem like it's coming from some generic marketing team (all love to my marketing friends out there!)
  • Usage data: By being able to sync our customer's product usage with ChurnZero, it allows the customer success team to be proactive with accounts that may be declining in app usage to try and re-engage. Or it can help us identify who is really using our product well and reach out to them to hopefully gain a reference or case study.
  • Note-taking and activity logging: ChurnZero has made it super easy to take notes and log activities for the many accounts we manage. It seems like on nearly every page within the app, there is a function to quickly add a note or create a task for follow up. This allows to really live within the product and easily access notes from past meetings and follow up on tasks that are due soon for our customers.
James O'Neal | TrustRadius Reviewer

JivoChat

  • Easy to use
  • You can use it in you phone or computer
  • the options are easy to learn
Anonymous | TrustRadius Reviewer

Cons

ChurnZero

  • Too much functionality; the system is very robust and requires some time and playing around to get used to.
  • We would love to see user data on a more granular level, but this is a feature that we have not enabled yet.
  • We took a long time to implement ChurnZero, but this was a failure on our organization, not on ChurnZero's side.
  • Our first CSM was okay, but not the greatest, he was replaced before we went live with our new CSM, Chase, who is fantastic!
Greg Watkins | TrustRadius Reviewer

JivoChat

  • We'd really like a direct integration with WhatsApp. Currently a WhatsApp integration is only possible with paid third parti API connection
  • Team member email integration (Instead of shared team email addresses)
  • More options for branding customization
Arpad Szucs | TrustRadius Reviewer

Likelihood to Renew

ChurnZero

ChurnZero 9.1
Based on 2 answers
It's a great software and tool specialized in helping the company know its customers and prevent them from leaving. It also helps data analysis and automation.
Samuel Hewstone | TrustRadius Reviewer

JivoChat

No score
No answers yet
No answers on this topic

Usability

ChurnZero

ChurnZero 8.0
Based on 21 answers
ChurnZero has a massive variety of features, but it takes time and dedication in setting up the platform. Fortunately, ChurnZero's support model is very helpful in setting everything up.Once the platform is part of the process and everyone on board understands it, it adds great value to our CS work.
Maximilian Celebi | TrustRadius Reviewer

JivoChat

No score
No answers yet
No answers on this topic

Reliability and Availability

ChurnZero

ChurnZero 9.1
Based on 1 answer
Quick response by the CZ team.
Beatriz de Rosa Soares | TrustRadius Reviewer

JivoChat

No score
No answers yet
No answers on this topic

Support Rating

ChurnZero

ChurnZero 8.8
Based on 21 answers
Their customer success team and implementation team are fantastic, and always happy to help.I've not had the best responses from their support team, but I've also not asked the most of them so far. I can't judge their entire team based on the interactions with them that I've had so far
Anonymous | TrustRadius Reviewer

JivoChat

No score
No answers yet
No answers on this topic

Online Training

ChurnZero

ChurnZero 7.5
Based on 2 answers
The training and onboarding have been very helpful. Since I was not a part of the team when ChurnZero was implemented, it was important to get brought up to speed as quickly as possible and our CSM has been incredibly receptive in that regard.
Ben Butler | TrustRadius Reviewer

JivoChat

No score
No answers yet
No answers on this topic

Implementation Rating

ChurnZero

ChurnZero 6.4
Based on 1 answer
Sometimes, it can be hard to implement other systems to CZ.
Beatriz de Rosa Soares | TrustRadius Reviewer

JivoChat

No score
No answers yet
No answers on this topic

Alternatives Considered

ChurnZero

The in-app messaging based on certain segments was the key differentiator. Also, while they are growing as an organization and expanding their portfolio of customers, they are extremely receptive to product suggestions, most of our suggestions we have given them have been implemented and prioritized to the best of their ability.
Anonymous | TrustRadius Reviewer

JivoChat

Because is a tool that we can easily use and the team learn to use in a little time. It's easy to implement for the team and the necessity of the organization. We only use one meeting to teach others the tools of JivoChat and how to install in their equipment.
Anonymous | TrustRadius Reviewer

Scalability

ChurnZero

ChurnZero 9.1
Based on 1 answer
Easy to escalate.
Beatriz de Rosa Soares | TrustRadius Reviewer

JivoChat

No score
No answers yet
No answers on this topic

Return on Investment

ChurnZero

  • Health scores allowed us to measure accounts health and fix issues with accounts at risk due to low usage.
  • Our product team is able to use the activities/events reports to prioritize dev tasks in an efficient way, focusing on features that drive more value and therefore to allocate resources while managing the efforts and costs associated.
tal horovits | TrustRadius Reviewer

JivoChat

  • Increased Efficiency during the short period of our testing
  • Not having to manage or give access to many different communication channels to our team members
  • Faster responses for clients and prospective clients
Arpad Szucs | TrustRadius Reviewer

Screenshots

Pricing Details

ChurnZero

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

JivoChat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ChurnZero
8.6
JivoChat
9.0

Likelihood to Renew

ChurnZero
9.1
JivoChat

Usability

ChurnZero
8.0
JivoChat

Reliability and Availability

ChurnZero
9.1
JivoChat

Performance

ChurnZero
6.4
JivoChat

Support Rating

ChurnZero
8.8
JivoChat

In-Person Training

ChurnZero
6.4
JivoChat

Online Training

ChurnZero
7.5
JivoChat

Implementation Rating

ChurnZero
6.4
JivoChat

Scalability

ChurnZero
9.1
JivoChat

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