Cin7 Omni vs. Oracle Simphony POS Systems vs. PixelPoint POS

If you're looking for an all-in-one solution for CRM, Sales, POs, and Inventory, then you should absolutely consider Cin7. Their support team is always very helpful, going so far as to have team conference calls to solve any problems.

Incentivized

In my experience, there has not been a resolution on outstanding tickets opened two years ago during the initial implementation. Simple things like time reporting, creating buttons, and marking items as "unavailable" have issues. The system has a lag when servers log out of checks that prevents them from opening the checks on another terminal without a wait that feels like an eternity in the restaurant industry and with direct impact to the guest. Good luck calling support. Most of my experience involves the person I spoke with having no idea how to fix my issue and having to "escalate the ticket." This escalation process will last weeks, months, and in our case, years with no resolution.

PixelPoint is easy to use and trains staff with its functions. It is easy to add/delete menu items for managers

Incentivized

• Powerful reporting that can be customized to fit your needs.
• Tons of integrations that help you get up and running quickly.

Incentivized

• Micros' hardware has above average longevity, so long as you don't have a touchscreen in the kitchen.
• Micros has a number of companies that allow integration into the POS, allowing you to add on pieces as you see fit.

Incentivized

• easy to use
• intuitive menu
• customizable

Incentivized

• Onboarding could be improved. We worked with a programmer who was not as familiar with our business needs. Additionally, the person in charge of our onboarding was initially difficult to schedule time with until we reached out to a manager.
• Cin7 occasionally makes updates to the software that causes the software to not work properly. For example, we would experience new errors on a CVS file import for products that had worked previously to the update. Additionally, our custom field implementations would be reverted to original and require set up again.
• We experienced semi-frequent outages of the software. The software would not be accessible for up to 1 hour at a time. I believe they took steps to address this and reduce down time.

Incentivized

• Difficult to learn "coding" screen setup.
• Outdated back of house operating system.
• Hardware space - We always seem to run out of space on our back of house computer due to the size of the MICROS files.
• Customer service is subpar. Reps on the phone never seem to know who I need to be transferred to to resolve my issue.
• Hold time on customer service phone line. Every time I've called MICROS for help the call never takes less than 30+ minutes.
• Customer service operations consistency. There's always a different solution for an issue when I call.

Incentivized

• The labor tracking can improve to better track overtime and spread pay.
• HR tracking would be great.
• Take mobile payments.

Incentivized

The Cin7 support team has never let us down, even if they weren't able to completely solve our problem. They are willing to have conference calls, video chats, whatever works to help fix your issue.

Incentivized

As a wholesale focused business, we found Vend to be tailored to retail businesses. TradeGecko was well suited for our wholesale business, however, lacked the full range of capabilities that Cin7 offered (B2B website, POS). Fishbowl had many features that we would not need. OMS Office Master System offered the wholesale capabilities we needed, however, the software could use an update. Cin7 was a perfect balance in terms of features and pricing for our company.

Incentivized

CenterEdge is the point of sale we replaced 5 years ago and it was not by choice. I could get into specifics as to why the change was made to Micros but for our type of business, it is just not a good fit. I've said this countless times and I will say it again, Micros is great for restaurants and bars just not for our business model. If you have one of those types of businesses where you just sell food and drink, go for it! But if you need something that will tie multiple attractions, food and beverage, and entertainment into one point of sale. Look elsewhere like CenterEdge, which I have reviewed on here and is great for FECs. We have moved back to as it works with our type of business.

Incentivized

We selected PixelPoiny of because of the ease of use and the price. I think for what we needed (a POD for PixePoint) fit in well for our needs.

Incentivized

• Cin7 reduced the number of errors in our invoices and allowed us to expedite the checkout process via POS software.
• Cin7 helped us to maintain an accurate inventory and sync our inventory across different locations.
• Cin7 helped us to accurately forecast for purchasing decisions.
• Cin7 increased their pricing 1 year into using the software.

Incentivized

• Moderate cost; less experience than our previous software Peachworks
• Streamlined integration from 2 programs to one
• Entering employee information is easy and quick
• Payroll reporting and fixing errors is easy and quick

Incentivized

• Cheap reliable system
• The labor module has caused some heartburn because of the overtime issue
• Would like a more open credit card processing system

Incentivized