TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CircleCI

    Score9.3 out of 10
    N/ACircleCI is a software delivery engine from the company of the same name in San Francisco, that helps teams ship software faster, offering their platform for Continuous Integration and Continuous Delivery (CI/CD). Ultimately, the solution helps to map every source of change for software teams, so they can accelerate innovation and growth.

    $0

    for up to 6,000 build minutes and up to 5 active users per month

    Salesforce Experience Cloud

    Score8.3 out of 10
    N/ASalesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and…N/A
    Pricing
    CircleCISalesforce Experience Cloud
    Editions & Modules
    Server
    Contact Sales
    Performance
    starting at $15
    per month
    Scale
    starting at $2000
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    CircleCISalesforce Experience Cloud
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    CircleCISalesforce Experience Cloud
    Considered Both Products
    CircleCI
    No answer on this topic
    Salesforce
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    8 Answers
    96%
    Would buy again
    45 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    8 Answers
    97%
    Delivers good value for the price
    37 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    8 Answers
    96%
    Happy with the feature set
    45 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    97%
    Lived up to sales and marketing promises
    28 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    7 Answers
    91%
    Implementation went as expected
    30 Answers
    Best Alternatives
    CircleCISalesforce Experience Cloud
    Small Businesses
    No answers on this topic
    Egnyte
    Score9.3 out of 10
    Medium-sized Companies
    AWS CodePipeline
    Score6.6 out of 10
    Epicor ECM
    Score7.7 out of 10
    Enterprises
    AWS CodePipeline
    Score6.6 out of 10
    Dashpivot - By Sitemate
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CircleCISalesforce Experience Cloud
    Likelihood to Recommend
    9.0
    (27 ratings)
    8.9
    (71 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (1 ratings)
    Usability
    9.0
    (2 ratings)
    8.1
    (15 ratings)
    Performance
    7.8
    (3 ratings)
    9.1
    (5 ratings)
    Support Rating
    6.9
    (6 ratings)
    8.0
    (18 ratings)
    Ease of integration
    -
    (0 ratings)
    9.4
    (4 ratings)
    User Testimonials
    CircleCISalesforce Experience Cloud
    Likelihood to Recommend
    CircleCI
    Based on our experience, CircleCI is well-suited for automating mobile app release cycles. For example, to release an iOS app, you would need to build, sign, and upload it to TestFlight, which requires a dedicated Mac in the office. But with CircleCI, you can have macOS executors, so you don't have to manage a physical build machine. Another benefit is that CircleCI's certified AWS Orbs abstract away complex authentication and deployment logic, allowing us to build, push, and deploy Docker containers to Amazon ECS with minimal configuration and high reliability. CircleCI is less suited for smaller projects where the development and deployment are not that extensive, for example, a static site. Once you have built a static site, you probably won't make any further changes, so there's no point in paying for it.
    Incentivized
    Read full review
    Salesforce
    For well-suited, this product is great for your external clientele groups that you would not necessarily want to have a high user fee rate for. So basically general public or a group that will be authorized to come in and just do a few things here and there, but you don't necessarily want them access to all of your systems and your data points for groups that it would not be a great use for. I'd say probably your high level internal staff, they're going to be using a lot of the backend functionality automations, evaluating data, managing data, and doing custom inputs. That's just not what's intended for.
    Incentivized
    Read full review
    Pros
    CircleCI
    • Automated builds! This is really why you get CircleCI, to automate the build process. This makes building your application far more reliable and repeatable. It can also run tests and verify your application is working as expected.
    • Simple. Unlike Jenkins, Teamcity, or other platforms, CircleCI doesn't need a lot of setup. It's completely hosted, so there's no infrastructure to set up. The config file does take a bit to understand, but if you follow their example and start with something small and add to it, you can get it up and going quicker than it first looks.
    • Scales easily. Again, since it's all cloud-based, you don't have to manage or scale infrastructure. Simply subscribe to the number of containers you want, and scaling up just means buying more containers.
    Incentivized
    Read full review
    Salesforce
    • Easy to use, just like Salesforce's other products. Many users can sit down and figure it out in no time, and with a little training become power users.
    • Fast and secure - Salesforce is a leader in the cloud world so you get consistently fast results and security that is top notch in the industry.
    • Accessible from anywhere - if you use cloud CMS already this is a no-brainer, but for those that do in-house CMS still, this is a major difference. Mobile access from anywhere on the planet without a VPN is something you just can't do without the cloud.
    Incentivized
    Read full review
    Cons
    CircleCI
    • While configuration is easy, the config files can get very very long.
    • Price compared to some alternatives that are cheaper / free. Especially so if you are running multiple containers in parallel.
    • Have experienced numerous outages (3-5) in the last few months where CircleCI has been down.
    • Web documentation and tutorials haven't been as good as some of the competitors.
    Incentivized
    Read full review
    Salesforce
    • Unlike other CMS platforms like Wordpress and Adobe Experience Manager, Salesforce does not provide a fully featured editor with a drag-and-drop design tool.
    • Our content creators and marketing team often struggle with permissions and how to distribute content across different experience cloud sites.
    • Also, there is no side-to-side comparison view for content editors to update the content easily.
    Incentivized
    Read full review
    Likelihood to Renew
    CircleCI
    No answers on this topic
    Salesforce
    Renewal exercise is already underway. Platform is to ubiquitous to not leverage, especially at a Fortune 50 firm
    Incentivized
    Read full review
    Usability
    CircleCI
    The reliability & speed, it just works. The ability to spin up macOS runners and Docker containers on demand without managing hardware is a huge win. The Orbs system makes integrating with AWS and Slack incredibly easy, saving us weeks of custom scripting and providing real-time updates in our Slack channel. This makes it easy for us to track and ensures that everyone involved knows the status. Of course, it has drawbacks related to configuration complexity and, in some cases, cost transparency, but overall, it is an industry-standard, robust tool that solves our core infrastructure problems well.
    Incentivized
    Read full review
    Salesforce
    Strengths: - Intuitive for Salesforce Users – If you’re already working within the Salesforce ecosystem, the Salesforce CMS is easy to navigate, with a clean UI, drag-and-drop content management, and reusable assets for quick updates. - Seamless Integration – Since it connects natively with Experience Cloud, Marketing Cloud, and CRM, it allows for efficient multi-channel content distribution without needing extra third-party tools. - AI-Powered Personalization – The ability to deliver dynamic content based on user profiles and engagement data is a huge plus, making content delivery more relevant and impactful. Challenges: - Learning Curve for New Users – If you're not already familiar with Salesforce, the interface can feel overwhelming, requiring training to fully leverage all features. - Limited Customization & Workflow Automation – While it works well for structured content, advanced approval workflows and deep editorial customization are limited compared to enterprise CMS platforms like Adobe Experience Manager. - Media & Design Limitations – Salesforce CMS is not as robust for managing rich media-heavy content, which can be frustrating for teams needing more flexibility in multimedia presentation.
    Incentivized
    Read full review
    Performance
    CircleCI
    It's pretty snappy, even with using workflows with multiple steps and different docker images. I've seen builds take a long time if it's really involved, but from what I can tell, it's still at least on par if not faster than other build tools.
    Incentivized
    Read full review
    Salesforce
    Again, since we provide and recommend solutions, I can't speak to every client's individual experience, but can offer general reflections as to keep their collaborations private, that they are satisfied with the experience. We hear a lot about how this system helps to encourage collaborations between their own business partners, customers, and internal members, and enables quality integrations with other products that help drive revenue.
    Incentivized
    Read full review
    Support Rating
    CircleCI
    Unless you have a reasonably large account, you're going to be mainly stuck reading their documentation. Which has improved somewhat over the years but is still extremely limited compared to a platform like Digital Ocean who invested in the documentation and a community to ensure it's kept up to date. If you can't find your answer there, you can be stuck.
    Incentivized
    Read full review
    Salesforce
    Although support from Salesforce itself can be quite unresponsive sometimes, the community hub is incredibly helpful. The large user base of Salesforce products contribute to troubleshooting and the forums are a powerful tool for finding solutions and possible bugs and response times can be quite fast compared to your regular support channels.
    Incentivized
    Read full review
    Alternatives Considered
    CircleCI
    Jenkins is usually self-hosted, Travis CI's infrastructure is largely unreliable (lots of tests time out for no discernable reason), and Semaphore encourages you to configure your CI/CD from a web UI. We like CircleCI because its hosted, our tests run largely as expected on their infrastructure, and we can configure it from a config file that we track in GitHub.
    Incentivized
    Read full review
    Salesforce
    Salesforce Experience Cloud was selected due to its tight integration with our existing Salesforce CRM platform. Customization of the portal was much, much simpler compared to Sharepoint - especially with role-based security parameters that are ultimately inherited based on attributes within the Salesforce CRM platform. Salesforce Experience Cloud was a natural fit for this customer-facing purpose.
    Incentivized
    Read full review
    Return on Investment
    CircleCI
    • We pay over $5K/ month and we have high expectations for service. Sometimes I feel that we don't get the value, but only sometimes.
    • We have had to build our own application to keep state and broker releases and deployments. We call our app deployer. I feel that CircleCI could do more to understand our needs and possibly build additional features that would enable us to invest less in build and deployment infrastructure and justify paying more for Circle.
    Incentivized
    Read full review
    Salesforce
    • Time savings for our customer success team - no need to continually follow up on tickets as customers have access to see status themselves
    • In the future, it will also allow us to create more impactful knowledge articles that will increase self-service over ticket creation
    Incentivized
    Read full review
    ScreenShots