What users are saying about
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Top Rated
111 Ratings

Cisco AnyConnect

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Top Rated
111 Ratings
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Score 8.7 out of 100
46 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

Cisco AnyConnect

In our scenario, we help employees to work from anywhere, both on company laptops and personal mobile devices, at any time. AnyConnect simplifies secure terminal access and provides the security you need to keep your business safe and secure. If you already have Firepower or ASA firewalls, Cisco can provide you with AnyConnect licenses for user VPNs. If your firewalls are Firepower, the licenses can be uploaded to your Smart account.
Diego Gamez | TrustRadius Reviewer

Cisco Webex Support

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Cisco AnyConnect
Cisco Webex Support
7.0
Screen sharing
Cisco AnyConnect
Cisco Webex Support
5.9
File transfer
Cisco AnyConnect
Cisco Webex Support
6.6
Instant message
Cisco AnyConnect
Cisco Webex Support
7.4
Secure remote access with Smart Card authentication
Cisco AnyConnect
Cisco Webex Support
8.9
Access to sleeping/powered-off computers
Cisco AnyConnect
Cisco Webex Support
9.3
Over-the-Internet remote session
Cisco AnyConnect
Cisco Webex Support
5.9
Initiate remote control from mobile
Cisco AnyConnect
Cisco Webex Support
8.9
Remote management of servers & workstations
Cisco AnyConnect
Cisco Webex Support
4.8
Remote Active Directory® management
Cisco AnyConnect
Cisco Webex Support
4.8
Centralized management dashboard
Cisco AnyConnect
Cisco Webex Support
5.0
Session record
Cisco AnyConnect
Cisco Webex Support
9.1
Annotations
Cisco AnyConnect
Cisco Webex Support
6.9
Monitoring and Alerts
Cisco AnyConnect
Cisco Webex Support
4.6
Multi-platform remote control
Cisco AnyConnect
Cisco Webex Support
9.3

Pros

Cisco AnyConnect

  • Autoconnections are seamless for the users. There's nothing for them to do once it's all setup.
  • It recognizes security certificates for the PC and user, so you can easily lock down the connectivity to the specific users and/or machines you need for your environment.
  • Unless the WIFI is extremely poor, the software can make the connection and allow your users to function on the VPN.
Debbie Johnson | TrustRadius Reviewer

Cisco Webex Support

  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
Kurt Ferguson | TrustRadius Reviewer

Cons

Cisco AnyConnect

  • Next generation features are lacking.
  • Split handling scenarios are limited.
  • Sensitive to timeouts.
  • Auto reconnect features does not work as expected.
  • Auto mtu discovery does not work on some cases.
  • Not a full featured solution on the client side.
  • Detailed reporting is missing.
  • Lack of multi device management.
  • Application, url based dashboards needs to be enhanced.
Anonymous | TrustRadius Reviewer

Cisco Webex Support

  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
Shawn Oudavanh | TrustRadius Reviewer

Likelihood to Renew

Cisco AnyConnect

Cisco AnyConnect 9.1
Based on 1 answer
We are most likely to renew, in the case that our contract expires, as this application made us able to continue our day-to-day operations.
Anonymous | TrustRadius Reviewer

Cisco Webex Support

Cisco Webex Support 9.1
Based on 3 answers
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
Zak Gunnells | TrustRadius Reviewer

Usability

Cisco AnyConnect

Cisco AnyConnect 8.7
Based on 29 answers
Deployment was easy. On the end user side, it is also easy to use. They just install an app on their mobile device or computer, fill the VPN address and their credentials, and they can work remotely as they are located in company premises.
Nikola Marks | TrustRadius Reviewer

Cisco Webex Support

Cisco Webex Support 7.0
Based on 1 answer
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco AnyConnect

Cisco AnyConnect 8.7
Based on 57 answers
Only needed most when onboarding users. That too was streamlined with a detailed documentation on setting up VPN connections. Next use came when the implementation team needed to set up auto updating software when teams who didn't connect to VPNs while working remotely had repeated reminders about software licenses expiring. Connecting to VPN seamlessly updated all software, performed security checks and re-established trusted user relationship.
Anonymous | TrustRadius Reviewer

Cisco Webex Support

Cisco Webex Support 5.7
Based on 4 answers
As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
Julio Cesar Lara Favela | TrustRadius Reviewer

Alternatives Considered

Cisco AnyConnect

We selected Cisco AnyConnect because we needed a quick solution when we took our company remote and we'd already used Cisco AnyConnect in a limited manner for on call tooling. It was an excellent solution for taking our company fully remote. We also use OpenVPN for one specific team that is VPN'ing directly to our cloud infrastructure, again, specifically for on call tooling.
Anonymous | TrustRadius Reviewer

Cisco Webex Support

Logmein GoToAssist
    • Logmein-GoToAssist is the product we used previously and still to some degree use with WebEx Support Center. It was not always reliable and suffered with network congestion but worked quite well for us, we as a team feel that WebEx Support Center is a more reliable and a better overall product. This to me is due to the simplicity of the UI and ease of use as well as the quality of the network performance.
Kaseya with VNC Connect
  • We use within Kaseya for our internally servers and local office users due to cost and efficiency, but it is more intended as console-level access and has a bit more features then WebEx Support Center, however is not good for remote support for our users who travel as it is slow.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco AnyConnect

  • AnyConnect has allowed business operations to continue uninterrupted during the pandemic, which has been key to maintaining business continuity with customers and stakeholders.
  • AnyConnect has played a part in allowing for downsizing of some physical office sites. At least 4 office buildings within the organization have now been sold as employees haven proven the ability to work effectively remotely indefinitely.
  • AnyConnect has also facilitated globalization within the wider organization. Productive meetings with colleagues around the world at various times of day are possible with continuous access to company virtual resources.
Anonymous | TrustRadius Reviewer

Cisco Webex Support

  • WebEx Support Center works fabulously for us. We're all a very tech-savvy, experienced team, and WebEx Support Center is an excellent product for that skillset. We can get in and out of a machine quickly to diagnose an issue, with very little effort on the part of the user we are assisting.
  • WebEx Support Center is certainly more expensive than the previous product we had for this, GoToAssist. It is a bit less user-friendly of a UI, but overall performance is better.
  • We use WebEx as our primary collaboration/meeting software across our entire enterprise, as it integrates well with our Cisco DX, MX, and SX video teleconferencing units. Our users are used to WebEx, so using it for support purposes was only logical. The tight integration across a wide variety of products is great form a licensing cost standpoint and UX standpoint.
Kurt Ferguson | TrustRadius Reviewer

Pricing Details

Cisco AnyConnect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Support

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco AnyConnect
8.7
Cisco Webex Support
4.6

Likelihood to Renew

Cisco AnyConnect
9.1
Cisco Webex Support
9.1

Usability

Cisco AnyConnect
8.7
Cisco Webex Support
7.0

Support Rating

Cisco AnyConnect
8.7
Cisco Webex Support
5.7

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