Cisco AnyConnect vs. Cisco Webex Support (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco AnyConnect
Score 8.6 out of 10
N/A
Cisco offers an SSL VPN solution via AnyConnect.N/A
Cisco Webex Support
Score 8.4 out of 10
N/A
Cisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.N/A
Pricing
Cisco AnyConnectCisco Webex Support (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco AnyConnectCisco Webex Support
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cisco AnyConnectCisco Webex Support (discontinued)
Top Pros
Top Cons
Features
Cisco AnyConnectCisco Webex Support (discontinued)
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Cisco AnyConnect
-
Ratings
Cisco Webex Support (discontinued)
6.8
9 Ratings
19% below category average
Screen sharing00 Ratings8.99 Ratings
File transfer00 Ratings8.99 Ratings
Instant message00 Ratings7.17 Ratings
Secure remote access with Smart Card authentication00 Ratings9.05 Ratings
Access to sleeping/powered-off computers00 Ratings6.05 Ratings
Over-the-Internet remote session00 Ratings8.99 Ratings
Initiate remote control from mobile00 Ratings1.36 Ratings
Remote management of servers & workstations00 Ratings2.05 Ratings
Remote Active Directory® management00 Ratings7.95 Ratings
Centralized management dashboard00 Ratings8.87 Ratings
Session record00 Ratings8.67 Ratings
Annotations00 Ratings7.07 Ratings
Monitoring and Alerts00 Ratings8.95 Ratings
Multi-platform remote control00 Ratings1.57 Ratings
Best Alternatives
Cisco AnyConnectCisco Webex Support (discontinued)
Small Businesses
Avast Small Business Solutions
Avast Small Business Solutions
Score 8.4 out of 10
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Medium-sized Companies
Quantum Firewalls and Security Gateways
Quantum Firewalls and Security Gateways
Score 9.2 out of 10
mRemoteNG
mRemoteNG
Score 9.3 out of 10
Enterprises
Quantum Firewalls and Security Gateways
Quantum Firewalls and Security Gateways
Score 9.2 out of 10
Remote Desktop Services
Remote Desktop Services
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco AnyConnectCisco Webex Support (discontinued)
Likelihood to Recommend
8.6
(93 ratings)
9.7
(11 ratings)
Likelihood to Renew
9.4
(11 ratings)
9.1
(3 ratings)
Usability
8.7
(72 ratings)
7.0
(1 ratings)
Availability
9.9
(8 ratings)
-
(0 ratings)
Performance
10.0
(1 ratings)
-
(0 ratings)
Support Rating
8.7
(77 ratings)
1.0
(3 ratings)
Implementation Rating
8.8
(7 ratings)
-
(0 ratings)
Configurability
9.0
(1 ratings)
-
(0 ratings)
Ease of integration
9.7
(7 ratings)
-
(0 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Cisco AnyConnectCisco Webex Support (discontinued)
Likelihood to Recommend
Cisco
It's well suited for the mobile task force we have at Engel for all the information workers, the salespersons, and the salespeople that are abroad and are not often on the Engel premises but are on customer premises. So for them, it's the only really good tool to connect to central IT resources. But when I look to the future way of utilizing cloud resources and having a hybrid approach and having SaaS services like Salesforce, which are running natively in the cloud, then AnyConnect might not be suitable for them because anyway, I have a direct connection via an HTTPS tunnel to run all my SAS applications. I would not see any benefit of using AnyConnect in this case. So the more a company runs in the cloud, the less it needs AnyConnect.
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Cisco
We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
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Pros
Cisco
  • Cisco AnyConnect connects the machine with the VPN very smoothly in a few clicks also provides security with Multi-Factor Authentication.
  • It Provides the facility of creating Network groups such as Local and Project Network so that user can limit the connectivity options.
  • The System scan feature is so robust, it Scans the System every time we connect to a new network and remembers the older Network and does not Scans while we connect to usual Netwroks.
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Cisco
  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
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Cons
Cisco
  • Manual Administrative Config: The Enrollment requires the user to enroll from their end and can't just be "Setup" for the user unless you act as the user. For things like SMS text, it would be nice just to put it in place and have it work without a "Setup/Enrollment" process. This does, however ensure the user understands the process.
  • Active Directory Sync and Azure Sync Did not automatically match up accounts and duplicate, so I had to do it manually, to be fair the account usernames do not match the Email Address which is used for Azure so it would be difficult.
  • Duo Support and Cisco Support seem to have not been integrated with each other well, most support tickets end up with a Duo expert and a Cisco Firewall Expert on at the same time, though this has improved dramatically.
  • They did not force my Admin to use an NTP Server off the bat, which would have fixed a few issues we had that persisted for a while until he started using one. (A bit old fashioned)
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Cisco
  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
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Likelihood to Renew
Cisco
This is software is easy to use, easy to maintain, easy to support, cost effective, and extremely secure. We will continue to use it for all employees well into the future. We have already renewed our licenses for another 5 years - that's how confident we are that this software will remain a primary security solution for our firm.
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Cisco
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
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Usability
Cisco
Compared to other products that I have used, Cisco gives me more information and it is easy for me to understand what's happening from the application, which is Cisco AnyConnect, which other vendors don't. It's very hard for me if I have to work with other applications, I have to get support from the application owner vendor. But in Cisco, I myself can read through and get this thing. Now with that being very comfortable, I mean very, very useful. I would like to get to more detail in a more simplified way. There are plenty of things. It is also where there is something it gives me in a simplified way. This is what has happened that would help me in some cases. But always there is a scope for improvement in any product. I never rate any product to 10, even if it's better because there is always room for improvement. So I personally feel we can still make this better. It is a good product, but we can still make it better
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Cisco
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
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Reliability and Availability
Cisco
Thus far, I have not encountered any outages to Cisco AnyConnect. Any firmware updates are completed infrequently and efficiently such that the users don’t experience noticeable downtime. I have not encountered any errors running the platform at any time of day or night , or from any geographical location. Provided a hard-wired or WiFi internet connection is available, expect Cisco AnyConnect to run without unexpected interruption.
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Cisco
No answers on this topic
Performance
Cisco
We use Cisco AnyConnect to connect to on-prem resources. The delay in connecting is not noticeable.
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Cisco
No answers on this topic
Support Rating
Cisco
Their support team is extraordinary and quick responding. All support team members have great product knowledge and takes very minimum time for query resolution. Support is available on phone, emails, etc. As per my experience with their support team, I will rate them with 10 stars here because it was truly exceptional.
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Cisco
As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
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Implementation Rating
Cisco
We are quite satisfied with the deployment. We might extend our deployment. My suggestion to everyone will be utilizing Cisco cloud infra as well. As it will give you some nice features like cloud based firewall, DNS Security and threat intelligence. Threat intelligence was a key decision maker for us and people should not ignore it.
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Cisco
No answers on this topic
Alternatives Considered
Cisco
I have tried the above too. I have noticed that the consistency and reliability that connect provides are way better than theirs. Integration with 2-factor authentication apps is something extremely important, and I am not sure if this two software provide such functionality. Network stability and speed are also not as good as Cisco Anyconnect.
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Cisco
I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
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Scalability
Cisco
It is a simple application with a minimal interface.
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Cisco
No answers on this topic
Return on Investment
Cisco
  • We are able to seamlessly work on multiple clients daily, and it allows us to quickly handle more projects at the same time.
  • Cisco AnyConnect has allowed our own company's coworkers to remotely connect back to the corporate network, easily assisting work schedules and processes, during the COVID-19 pandemic. Being forced to work remotely, meant our processes still happened quickly and efficiently, by being able to leverage and use Cisco AnyConnect VPN.
  • Even prior to the COVID-19 pandemic, I have worked 100% remotely for a few years now. This was always due to the reliable connectivity and ease of use with Cisco AnyConnect VPN. I live 2+ hours from our nearest corporate office, and even further from some of my client locations, and I have always been able to connect to any of my multiple Cisco AnyConnect VPN connections, within seconds.
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Cisco
  • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
  • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
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ScreenShots