Cisco AnyConnect vs Cisco Webex Support

• Autoconnections are seamless for the users. There's nothing for them to do once it's all setup.
• It recognizes security certificates for the PC and user, so you can easily lock down the connectivity to the specific users and/or machines you need for your environment.
• Unless the WIFI is extremely poor, the software can make the connection and allow your users to function on the VPN.

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• Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
• Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
• Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.

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• Next generation features are lacking.
• Split handling scenarios are limited.
• Sensitive to timeouts.
• Auto reconnect features does not work as expected.
• Auto mtu discovery does not work on some cases.
• Not a full featured solution on the client side.
• Detailed reporting is missing.
• Lack of multi device management.
• Application, url based dashboards needs to be enhanced.

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• During initial setups it can be a little confusing.
• The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
• When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.

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• AnyConnect has allowed business operations to continue uninterrupted during the pandemic, which has been key to maintaining business continuity with customers and stakeholders.
• AnyConnect has played a part in allowing for downsizing of some physical office sites. At least 4 office buildings within the organization have now been sold as employees haven proven the ability to work effectively remotely indefinitely.
• AnyConnect has also facilitated globalization within the wider organization. Productive meetings with colleagues around the world at various times of day are possible with continuous access to company virtual resources.

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• WebEx Support Center works fabulously for us. We're all a very tech-savvy, experienced team, and WebEx Support Center is an excellent product for that skillset. We can get in and out of a machine quickly to diagnose an issue, with very little effort on the part of the user we are assisting.
• WebEx Support Center is certainly more expensive than the previous product we had for this, GoToAssist. It is a bit less user-friendly of a UI, but overall performance is better.
• We use WebEx as our primary collaboration/meeting software across our entire enterprise, as it integrates well with our Cisco DX, MX, and SX video teleconferencing units. Our users are used to WebEx, so using it for support purposes was only logical. The tight integration across a wide variety of products is great form a licensing cost standpoint and UX standpoint.

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