What users are saying about
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73 Ratings
46 Ratings
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Score 8.9 out of 100

Mattermost

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73 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

  • Mattermost ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management

Project Management

6.8

Cisco Business Edition 7000

68%
8.8

Mattermost

88%
Mattermost ranks higher in 7/7 features

Task Management

7.4
74%
8 Ratings
8.7
87%
43 Ratings

Gantt Charts

7.1
71%
6 Ratings
8.3
83%
37 Ratings

Scheduling

7.2
72%
6 Ratings
8.8
88%
37 Ratings

Workflow Automation

7.2
72%
6 Ratings
8.7
87%
38 Ratings

Mobile Access

6.2
62%
8 Ratings
9.4
94%
51 Ratings

Search

6.8
68%
6 Ratings
9.3
93%
51 Ratings

Visual planning tools

6.0
60%
5 Ratings
8.7
87%
38 Ratings

Communication

6.0

Cisco Business Edition 7000

60%
8.6

Mattermost

86%
Mattermost ranks higher in 8/8 features

Chat

6.3
63%
7 Ratings
9.7
97%
54 Ratings

Notifications

6.4
64%
7 Ratings
9.4
94%
54 Ratings

Discussions

5.7
57%
7 Ratings
9.6
96%
52 Ratings

Surveys

6.3
63%
6 Ratings
8.2
82%
40 Ratings

Internal knowledgebase

6.2
62%
7 Ratings
8.8
88%
42 Ratings

Integrates with GoToMeeting

5.4
54%
4 Ratings
7.4
74%
35 Ratings

Integrates with Gmail and Google Hangouts

5.2
52%
5 Ratings
8.3
83%
40 Ratings

Integrates with Outlook

6.4
64%
6 Ratings
7.6
76%
34 Ratings

File Sharing & Management

6.4

Cisco Business Edition 7000

64%
8.4

Mattermost

84%
Mattermost ranks higher in 8/8 features

Versioning

5.6
56%
6 Ratings
8.3
83%
40 Ratings

Video files

6.9
69%
6 Ratings
8.2
82%
49 Ratings

Audio files

7.4
74%
7 Ratings
8.5
85%
49 Ratings

Document collaboration

6.4
64%
8 Ratings
8.3
83%
45 Ratings

Access control

5.9
59%
6 Ratings
8.3
83%
49 Ratings

Advanced security features

7.0
70%
8 Ratings
8.5
85%
46 Ratings

Integrates with Google Drive

5.1
51%
4 Ratings
8.7
87%
41 Ratings

Device sync

6.9
69%
6 Ratings
8.3
83%
45 Ratings

Attribute Ratings

  • Mattermost is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Cisco Business Edition 7000

80%
9 Ratings
9.3

Mattermost

93%
56 Ratings

Likelihood to Renew

Cisco Business Edition 7000

N/A
0 Ratings
10.0

Mattermost

100%
2 Ratings

Usability

Cisco Business Edition 7000

N/A
0 Ratings
5.1

Mattermost

51%
4 Ratings

Support Rating

Cisco Business Edition 7000

N/A
0 Ratings
7.3

Mattermost

73%
18 Ratings

Likelihood to Recommend

Cisco Business Edition 7000

It supports around 8 to 10 collaboration applications. It's [cost-effective] considering [one-time] deployment.Helps in increasing productivity. Easy to deploy and manage platform.
Alekh SK | TrustRadius Reviewer

Mattermost

I have used Mattermost for one year and during that period we have achieved a lot as a department. It gives us the best working plan that enhances best use of time and planning for all business operations. Our digital marketing tools gets great boost that has lead to increased flow of customers and improved sales. It ensures that all marketing projects that we design perform effectively.
Thomas Bannett | TrustRadius Reviewer

Pros

Cisco Business Edition 7000

  • All in one platform that includes all the Cisco UC services in one appliance.
  • All the services are ready to use and preconfigured.
  • Tools available improve productivity and user experience.
Anonymous | TrustRadius Reviewer

Mattermost

  • I like privately hosted, keeping my organization's top secrets and information security a secret.
  • We are able to create different channels for different projects and teams where we quickly have some discussions on various matters related to work.
  • Another intuitive aspect of this tool is that it's very flexible we are able to effortlessly switch from desktop to Mobile phone without any technical error or hitch.
  • Great support team, overall keeps everything moving forward and in the right direction.
Bruno Mostafa | TrustRadius Reviewer

Cons

Cisco Business Edition 7000

  • More cloud based services need to be added to the default service package.
  • Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
  • It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
  • Call recording should be also built in.
Anonymous | TrustRadius Reviewer

Mattermost

  • Some of the features in paid plans could be free, however, they have much offered in free plan (self-hosted)
  • The Desktop App we use on windows has some bugs, like when Mattermost is down and comes back up, the app needs restart
Abhigyan Tiwari | TrustRadius Reviewer

Pricing Details

Cisco Business Edition 7000

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Cisco Business Edition 7000 Editions & Modules

Additional Pricing Details

Mattermost

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Starting Price

$0 per month per user

Mattermost Editions & Modules

Edition
Starter$01
Professional$101
EnterpriseContact Us1
  1. per month per user
Additional Pricing Details

Likelihood to Renew

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Mattermost

Mattermost 10.0
Based on 2 answers
Mattermost works perfectly within our company as a way to communicate seamlessly. I have had no issues with the product and continue to use it often while on and off site. The mobile app allows me to continue to communicate with my team even when I don't have my laptop with me.
Ryne Fiebig | TrustRadius Reviewer

Usability

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Mattermost

Mattermost 5.1
Based on 4 answers
It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.
María Lucía Santagata | TrustRadius Reviewer

Support Rating

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Mattermost

Mattermost 7.3
Based on 18 answers
The support team has bee very helpful in setting up at the beginning. Mattermost is a fantastic tool that allows us to invite anybody from any domain to join our chat, helping us to run our business more efficiently and effectively.
Tomal Saha | TrustRadius Reviewer

Alternatives Considered

Cisco Business Edition 7000

I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.
Anonymous | TrustRadius Reviewer

Mattermost

Mattermost is possibly the opportunities of cloud against any of the workplace communication software, especially for developers. DevOps integrations make it easier for users to use it with multiple tools like Github, Zendesk, and Zoom. The peer community support is well enough to help you if you face any issues while running the open-source software in production.
Ashish Agrawal | TrustRadius Reviewer

Return on Investment

Cisco Business Edition 7000

  • We were able to sell it to many customers and has proved beneficial always.
  • Less number of complaints.
  • Amazing support from Cisco TAC.
Ujjwal Goel | TrustRadius Reviewer

Mattermost

  • It has reduced ticket quantity by a vast percentage, which has reduced costs due to less call being placed to the help desk
  • It has reduced email flow as well, which requires less management by Mail Administrators
  • It has made software developers within the organization very happy, as most of them are now ambassadors for Mattermost
Anonymous | TrustRadius Reviewer

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