46 Ratings
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Score 8.9 out of 100
111 Ratings
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Score 7.1 out of 100

Feature Set Ratings

    Project Management

    6.8

    Cisco Business Edition 7000

    68%

    MiCloud Connect (formerly ShoreTel)

    Feature Set Not Supported
    N/A
    Cisco Business Edition 7000 ranks higher in 7/7 features

    Task Management

    7.4
    74%
    8 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.1
    71%
    6 Ratings
    N/A
    0 Ratings

    Scheduling

    7.2
    72%
    6 Ratings
    N/A
    0 Ratings

    Workflow Automation

    7.2
    72%
    6 Ratings
    N/A
    0 Ratings

    Mobile Access

    6.3
    63%
    8 Ratings
    N/A
    0 Ratings

    Search

    6.8
    68%
    6 Ratings
    N/A
    0 Ratings

    Visual planning tools

    6.0
    60%
    5 Ratings
    N/A
    0 Ratings

    Communication

    6.0

    Cisco Business Edition 7000

    60%

    MiCloud Connect (formerly ShoreTel)

    Feature Set Not Supported
    N/A
    Cisco Business Edition 7000 ranks higher in 8/8 features

    Chat

    6.3
    63%
    7 Ratings
    N/A
    0 Ratings

    Notifications

    6.4
    64%
    7 Ratings
    N/A
    0 Ratings

    Discussions

    5.7
    57%
    7 Ratings
    N/A
    0 Ratings

    Surveys

    6.3
    63%
    6 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    6.2
    62%
    7 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    5.4
    54%
    4 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    5.2
    52%
    5 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    6.4
    64%
    6 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    6.4

    Cisco Business Edition 7000

    64%

    MiCloud Connect (formerly ShoreTel)

    Feature Set Not Supported
    N/A
    Cisco Business Edition 7000 ranks higher in 8/8 features

    Versioning

    5.6
    56%
    6 Ratings
    N/A
    0 Ratings

    Video files

    6.9
    69%
    6 Ratings
    N/A
    0 Ratings

    Audio files

    7.4
    74%
    7 Ratings
    N/A
    0 Ratings

    Document collaboration

    6.4
    64%
    8 Ratings
    N/A
    0 Ratings

    Access control

    5.9
    59%
    6 Ratings
    N/A
    0 Ratings

    Advanced security features

    7.0
    70%
    8 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    5.1
    51%
    4 Ratings
    N/A
    0 Ratings

    Device sync

    6.9
    69%
    6 Ratings
    N/A
    0 Ratings

    Cloud PBX

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    7.8

    MiCloud Connect (formerly ShoreTel)

    78%
    MiCloud Connect (formerly ShoreTel) ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    8.2
    82%
    13 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    8.8
    88%
    12 Ratings

    User templates

    N/A
    0 Ratings
    8.9
    89%
    13 Ratings

    Call reports

    N/A
    0 Ratings
    7.3
    73%
    18 Ratings

    Directory of employee names

    N/A
    0 Ratings
    5.7
    57%
    24 Ratings

    Call Management

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    8.7

    MiCloud Connect (formerly ShoreTel)

    87%
    MiCloud Connect (formerly ShoreTel) ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    9.8
    98%
    21 Ratings

    Call recording

    N/A
    0 Ratings
    9.9
    99%
    20 Ratings

    Call park

    N/A
    0 Ratings
    9.7
    97%
    23 Ratings

    Call screening

    N/A
    0 Ratings
    6.5
    65%
    19 Ratings

    Message alerts

    N/A
    0 Ratings
    7.8
    78%
    20 Ratings

    VoIP system collaboration

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    6.2

    MiCloud Connect (formerly ShoreTel)

    62%
    MiCloud Connect (formerly ShoreTel) ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    2.0
    20%
    6 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.3
    83%
    20 Ratings

    Video screen sharing

    N/A
    0 Ratings
    5.5
    55%
    2 Ratings

    Instant messaging

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Mobile apps

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    4.7

    MiCloud Connect (formerly ShoreTel)

    47%
    MiCloud Connect (formerly ShoreTel) ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    4.7
    47%
    12 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    4.6
    46%
    10 Ratings

    Attribute Ratings

    • Cisco Business Edition 7000 is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    Cisco Business Edition 7000

    80%
    9 Ratings
    5.2

    MiCloud Connect (formerly ShoreTel)

    52%
    60 Ratings

    Likelihood to Renew

    Cisco Business Edition 7000

    N/A
    0 Ratings
    8.6

    MiCloud Connect (formerly ShoreTel)

    86%
    42 Ratings

    Usability

    Cisco Business Edition 7000

    N/A
    0 Ratings
    8.0

    MiCloud Connect (formerly ShoreTel)

    80%
    21 Ratings

    Availability

    Cisco Business Edition 7000

    N/A
    0 Ratings
    10.0

    MiCloud Connect (formerly ShoreTel)

    100%
    54 Ratings

    Performance

    Cisco Business Edition 7000

    N/A
    0 Ratings
    5.1

    MiCloud Connect (formerly ShoreTel)

    51%
    18 Ratings

    Support Rating

    Cisco Business Edition 7000

    N/A
    0 Ratings
    3.5

    MiCloud Connect (formerly ShoreTel)

    35%
    32 Ratings

    In-Person Training

    Cisco Business Edition 7000

    N/A
    0 Ratings
    6.0

    MiCloud Connect (formerly ShoreTel)

    60%
    3 Ratings

    Online Training

    Cisco Business Edition 7000

    N/A
    0 Ratings
    2.0

    MiCloud Connect (formerly ShoreTel)

    20%
    12 Ratings

    Implementation Rating

    Cisco Business Edition 7000

    N/A
    0 Ratings
    9.6

    MiCloud Connect (formerly ShoreTel)

    96%
    61 Ratings

    Product Scalability

    Cisco Business Edition 7000

    N/A
    0 Ratings
    7.6

    MiCloud Connect (formerly ShoreTel)

    76%
    5 Ratings

    Likelihood to Recommend

    Cisco Business Edition 7000

    It supports around 8 to 10 collaboration applications. It's [cost-effective] considering [one-time] deployment.Helps in increasing productivity. Easy to deploy and manage platform.
    Alekh SK | TrustRadius Reviewer

    MiCloud Connect (formerly ShoreTel)

    Well, I have been informed of newer cloud solutions that only rely on plugging the phones into the network and not needing any PRI or phone system on prem. This would make for a very inexpensive phone system. I am not sure how inter-office calls would work if the internet is down however.
    Josh Novak | TrustRadius Reviewer

    Pros

    Cisco Business Edition 7000

    • All in one platform that includes all the Cisco UC services in one appliance.
    • All the services are ready to use and preconfigured.
    • Tools available improve productivity and user experience.
    Anonymous | TrustRadius Reviewer

    MiCloud Connect (formerly ShoreTel)

    • Call quality is very good. Dedicated circuit for QoS is helpful. Even leveraging the Mitel Cloud service over our own ISP has been problem free. The disadvantage to that is the owned and operated router from Mitel where they control more connectivity issues and troubleshoot them as well.
    • Support is also very good. Receive US based support staff when calling in. Issues resolved quickly.
    • They are continuously growing in support and service.
    Joe DiCristofano | TrustRadius Reviewer

    Cons

    Cisco Business Edition 7000

    • More cloud based services need to be added to the default service package.
    • Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
    • It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
    • Call recording should be also built in.
    Anonymous | TrustRadius Reviewer

    MiCloud Connect (formerly ShoreTel)

    • The Shoretel Mobility app for iPhone does not work very well and is not very intuitive in my experience.
    • We have had many intermittent instances of employees reporting that call quality is bad, sounds like the caller is garbled and underwater.
    • I deployed Shoretel Sky to eleven branches in four states over a 6 month period and experiences were not very consistent. Had issues with not enough power bricks being sent with the phones, some phones not having the the face sticker showing messages, directories, etc., user guides (quick start guides) not getting shipped with the phones at some branches, and phones being programmed incorrectly. This made it very difficult to plan my trips to train employees and install these at the various locations.
    Jason Payton | TrustRadius Reviewer

    Pricing Details

    Cisco Business Edition 7000

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Cisco Business Edition 7000 Editions & Modules

    Additional Pricing Details

    MiCloud Connect (formerly ShoreTel)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $2,099 per user/per month

    MiCloud Connect (formerly ShoreTel) Editions & Modules

    Edition
    Essentials20.991
    Premier26.591
    Elite38.491
    1. per user/per month
    Additional Pricing Details

    Likelihood to Renew

    Cisco Business Edition 7000

    No score
    No answers yet
    No answers on this topic

    MiCloud Connect (formerly ShoreTel)

    MiCloud Connect (formerly ShoreTel) 8.6
    Based on 42 answers
    Although the price is higher than some of the other Hosted systems out there, the value is definitely worth a renewal. Everything is relative: there are some companies out there who need phones, but don't necessarily care how they work, the functionality/features available/durability etc., they just care that they have phones that make and receive calls. There are other companies that are completely reliant on phones and certain functionality that is provided by the system. There are even some companies who are straight up dependent on the phone system and are losing tons of money anytime they are down, ShoreTel is the perfect fit for theSMB client who sees value in a solid,robust, reliable and high functioning phone system
    Greg Golding | TrustRadius Reviewer

    Usability

    Cisco Business Edition 7000

    No score
    No answers yet
    No answers on this topic

    MiCloud Connect (formerly ShoreTel)

    MiCloud Connect (formerly ShoreTel) 8.0
    Based on 21 answers
    I have not used a wide array of communication software, but this far ShoreTel/MiCloud has been the simplest and easiest to get into. My work employs several temps at certain points throughout the year, and they use this piece of software frequently, and new hires seem to have little to no issue using this software. Additionally, this is our primary telephone communication infrastructure, and I have yet to encounter any issues when signed in and regularly using it handling external calls to our department.
    Casey Wright | TrustRadius Reviewer

    Reliability and Availability

    Cisco Business Edition 7000

    No score
    No answers yet
    No answers on this topic

    MiCloud Connect (formerly ShoreTel)

    MiCloud Connect (formerly ShoreTel) 10.0
    Based on 54 answers
    The system has gone down on us MULTIPLE times. We asked them to move us to a different cluster. Shoretel declined. Basically we had problems or outages every month of the year from June 2012 to date. Our old phone system was just that: OLD, no bells or whistles. But it was up every day and I never had to think about it much until it was time for an upgrade. That's how I want Shoretel to be. I want it so reliable that I never have to think about it.
    Anonymous | TrustRadius Reviewer

    Performance

    Cisco Business Edition 7000

    No score
    No answers yet
    No answers on this topic

    MiCloud Connect (formerly ShoreTel)

    MiCloud Connect (formerly ShoreTel) 5.1
    Based on 18 answers
    Even though the system uses a lower bandwidth connection we have experienced a higher call quality than our previous system which required a T1 line and back up broadband connection.
    Shane Hayes | TrustRadius Reviewer

    Support Rating

    Cisco Business Edition 7000

    No score
    No answers yet
    No answers on this topic

    MiCloud Connect (formerly ShoreTel)

    MiCloud Connect (formerly ShoreTel) 3.5
    Based on 32 answers
    ShoreTel Sky's support is amazing. The only reason why I didn't give it a 10 is that we still need to contact them for stuff that we should be able to do, for ourselves, within the management portal. I know their portal is being worked on, so hopefully they will get the "little things" included for self-management.
    Zak Gunnells | TrustRadius Reviewer

    In-Person Training

    Cisco Business Edition 7000

    No score
    No answers yet
    No answers on this topic

    MiCloud Connect (formerly ShoreTel)

    MiCloud Connect (formerly ShoreTel) 6.0
    Based on 3 answers
    I attended the first ShoreTel installer class in Austin,TX. It was a week of intensive study with a live lab and having hands on experience made the class worthwhile. I have taken all of the sales courses and remaining technical courses either online or self study to keep costs down. I send my techs to the first installer course in Austin as I feel it gives them a solid foundation and most of teh other courses they have taken have been online.
    Anonymous | TrustRadius Reviewer

    Online Training

    Cisco Business Edition 7000

    No score
    No answers yet
    No answers on this topic

    MiCloud Connect (formerly ShoreTel)

    MiCloud Connect (formerly ShoreTel) 2.0
    Based on 12 answers
    The training identified some things M5 (ShoreTel's cloud division) could provide, however it was only using it every day and asking the Shoretel support several questions that I got the hang of it. The training was able to highlight functions but I did not learn how to use the phone from the training.
    Kelli Doyle | TrustRadius Reviewer

    Implementation Rating

    Cisco Business Edition 7000

    No score
    No answers yet
    No answers on this topic

    MiCloud Connect (formerly ShoreTel)

    MiCloud Connect (formerly ShoreTel) 9.6
    Based on 61 answers
    I feel that the current features that ShoreTel provides are pretty solid, but in future I would love to see it expand into more features to assist inter team communication if possible. Considering that there was not a single issue with ShoreTel in my whole work period of 6months I think it is safe to say that the implementation is pretty standardized.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Cisco Business Edition 7000

    I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.
    Anonymous | TrustRadius Reviewer

    MiCloud Connect (formerly ShoreTel)

    Aptela. I chose M5 (ShoreTelSky) because their platform puts call quality first. Their system also uses Cisco endpoints, which are very compatible with the rest of my Cisco network. I also liked the fact that ShoreTelSky uses the internet only as a backup for transport; I use MPLS as my primary connectivity.
    Whitney White | TrustRadius Reviewer

    Scalability

    Cisco Business Edition 7000

    No score
    No answers yet
    No answers on this topic

    MiCloud Connect (formerly ShoreTel)

    MiCloud Connect (formerly ShoreTel) 7.6
    Based on 5 answers
    Shoretel has been very scalable for our organization. We first installed Shoretel in 2003 to standardize three sites on one phone system. As our needs have changed, our Shoretel system has adapted with our growing needs and added locations. Initially, we were using analog phones and have been rolling out VoIP as our budgeting has allowed.
    Gary Lamontagne | TrustRadius Reviewer

    Return on Investment

    Cisco Business Edition 7000

    • We were able to sell it to many customers and has proved beneficial always.
    • Less number of complaints.
    • Amazing support from Cisco TAC.
    Ujjwal Goel | TrustRadius Reviewer

    MiCloud Connect (formerly ShoreTel)

    • We save a lot of time not having to dial numbers, measure call volumes and metrics and spend a lot of time configuring new phone systems. Our ROI is high from ShoreTel just in the time we save using and administering the system.
    Jonathan Brose | TrustRadius Reviewer

    Screenshots

    Cisco Business Edition 7000

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