ShoreTel Defines Ease of Use, Customer Service and Simplicityhttps://www.trustradius.com/voipMiCloud Connect (formerly ShoreTel)Unspecified7.91041012013-09-07T23:00:23.062Z
September 07, 2013
ShoreTel Defines Ease of Use, Customer Service and Simplicity
Score 10 out of 101
- We are saving over $900 a month now that we no longer need a T1 line or dedicated IT firm to handle our phone support
- We have been able to move to a 90% remote workforce and therefore downsize physical office space, this saves us about $4000 a month
We have been incredibly happy with our ShoreTel experience and we have no foreseeable reason to change our service now or any time in the future.
ShoreTel Sky offers a reliable, flexible and cost efficient solution for any size business that needs a quality phone system. The phones are easy to use and easy to setup, even my most "technologically challenged" employees can setup their phone with ease. The support is out of this world and the entire team has been nothing but professional. We wanted to move to a more "virtual" work environment and we could not do that with the crippling limitations of our XO/Talkswitch system. We scoured the options until we discovered ShoreTel Sky. Not only did they deliver everything they promised (and more) they did so in a time crunch and with no complaints. ShoreTel Sky is an integral part of our team now, I know that as a manager I can rely on them to handle support cases without my "approval" or intervention.We live and breathe SalesForce and being able to integrate our phone system into our CRM solution has been absolutely vital to our continued success. My team can track calls, makes notes on accounts and more without ever leaving the screen. Being able to manage their phones, their call routings and voicemails from anywhere in the world is a major asset for an on the go workforce.I am extremely pleased with the product and service I have received so far and I look forward to seeing what they come up with next.
25 - ShoreTel is our primary system and is used by all levels of our staff from reception to executives.
2 - Our CIO and Director of Operations are here to support the system if required, that being said neither has needed to provide support for the system due to the support provided with the ShoreTel service.
Evaluation and Selection
Our team enjoyed the training and it empowered them to be more confident in the use of the phone software and hardware. The feedback from the training was overwhelmingly positive.
Due to the excellent support, extensive training materials (like PDF's and they own support wiki) you could very easily learn this system without ever attending an actual "training session". Most of our administrators have learned the system through just using the system.
Each request is answered in a timely manner with clear time expectations laid out promptly. They have always been willing to answer even the smallest of concerns and they do not hesitate to go the extra mile.
We have experienced 100% uptime so far with no degradation issues or call quality concerns
The ShoreTel system integrates fully with our Salesforce solution. It provides automatic call identification, notes the file when a call is made and allows our reception team to quickly identify the proper party before a call is even picked up.
They were honest about timelines, expectations, cost and limitations. Our rep was responsive to our multiple questions and did not hesitate to take the time to answer each call. After the initial sale our Implementation Manager was absolutely fantastic and made us feel like valued clients.