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Top Rated
529 Ratings
6 Ratings
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Score 10 out of 100

Webex App

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Top Rated
529 Ratings
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Score 8 out of 100

Likelihood to Recommend

Cisco Hosted Unified Communications Services

It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support.Clients that have a variation on the number of extensions.Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.
Rui Ferraz | TrustRadius Reviewer

Webex App

The application is available in a catlike way for any user who requires business and traditional collaboration. It is not necessary to have a paid license in order to enjoy the benefits of the Webex App. Simply register with a personal email to make use of instant messaging, free Webex meetings, [and] share files safely in the Cisco cloud.
Marco Conde | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Hosted Unified Communications Services
Webex App
8.1
Task Management
Cisco Hosted Unified Communications Services
Webex App
8.1
Gantt Charts
Cisco Hosted Unified Communications Services
Webex App
7.6
Scheduling
Cisco Hosted Unified Communications Services
Webex App
8.4
Workflow Automation
Cisco Hosted Unified Communications Services
Webex App
7.4
Mobile Access
Cisco Hosted Unified Communications Services
Webex App
8.9
Search
Cisco Hosted Unified Communications Services
Webex App
8.6
Visual planning tools
Cisco Hosted Unified Communications Services
Webex App
7.9

Communication

Cisco Hosted Unified Communications Services
Webex App
8.3
Chat
Cisco Hosted Unified Communications Services
Webex App
9.0
Notifications
Cisco Hosted Unified Communications Services
Webex App
8.5
Discussions
Cisco Hosted Unified Communications Services
Webex App
8.3
Surveys
Cisco Hosted Unified Communications Services
Webex App
7.2
Internal knowledgebase
Cisco Hosted Unified Communications Services
Webex App
8.2
Integrates with GoToMeeting
Cisco Hosted Unified Communications Services
Webex App
8.3
Integrates with Gmail and Google Hangouts
Cisco Hosted Unified Communications Services
Webex App
8.0
Integrates with Outlook
Cisco Hosted Unified Communications Services
Webex App
8.6

File Sharing & Management

Cisco Hosted Unified Communications Services
Webex App
8.2
Versioning
Cisco Hosted Unified Communications Services
Webex App
7.9
Video files
Cisco Hosted Unified Communications Services
Webex App
8.0
Audio files
Cisco Hosted Unified Communications Services
Webex App
8.4
Document collaboration
Cisco Hosted Unified Communications Services
Webex App
8.1
Access control
Cisco Hosted Unified Communications Services
Webex App
8.1
Advanced security features
Cisco Hosted Unified Communications Services
Webex App
8.6
Integrates with Google Drive
Cisco Hosted Unified Communications Services
Webex App
8.2
Device sync
Cisco Hosted Unified Communications Services
Webex App
8.5

Pros

Cisco Hosted Unified Communications Services

  • VoIP best practices
  • UC and IM
  • Centralized management and provisioning
  • Reduced OPEX/CAPEX in the implementation
  • Security and integration with other UC platforms using SIP (Except Lync)
Rui Ferraz | TrustRadius Reviewer

Webex App

  • It can be used for voice communications (VoIP and PSTN), video calls, video conference, connect to a video endpoint, we can exchange messages in the safe and always on environment and last but not least, we can share content [in] the app [with] a group of people or individually.
  • The app has the same look and feel in all the platforms, Windows, MacOS, Linux, iOS, and Android which is a great value considering user experience.
  • The robustness and the stability of the app is a key point. You can use it all day long and no glitches, no issues, it just works.
Eduardo Viero | TrustRadius Reviewer

Cons

Cisco Hosted Unified Communications Services

  • Integration with contact center plaforms
  • Integration with other UC platforms
  • Lower the tennant size and clusters capacity
  • Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)
Rui Ferraz | TrustRadius Reviewer

Webex App

  • Webex App could use a slight improvement on the search feature. I find that sometimes when searching for specific results that I know exist, I have to manually find them from Spaces that have long since moved on from that topic. After finding the phrase I was searching for, sometimes there is no difference between the needed message and the exact searched phrase.
  • I would like to be able to turn off "Log Missed Calls" from Webex App like you can do with CUCM and Cisco phones. I would rather not know that Webex App specifically, missed a call when I have answered the call on my desk phone.
  • I believe the Whiteboard and shared content could be surfaced better. I use the Webex App daily, so I am quite familiar with the location of those somewhat hidden features, but I believe many others would benefit from a slightly more inclusive UI around that content creation/tracking.
Mitchell Bumgarner | TrustRadius Reviewer

Likelihood to Renew

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Webex App

Webex App 9.1
Based on 5 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

Usability

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Webex App

Webex App 8.8
Based on 128 answers
The platform is incredible usable for day to day work life, especially during the Covid-19 era when the majority of us are remote. The features like creating a space or leveraging your personal room are similar to jumping in a conference room if we were in person. I have been able to maintain high levels of productivity consistently as I would have in the office over the past 15months. Although only transitioning to Webex in the last couple of months, the features allow for an all in one experience which just makes that collaboration and communication even simpler
Anonymous | TrustRadius Reviewer

Reliability and Availability

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Webex App

Webex App 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

Performance

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Webex App

Webex App 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

Support Rating

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Webex App

Webex App 8.6
Based on 172 answers
WebEx [(formerly Webex Teams)] service, being the general service provided for all applications developed by cisco, has an exemplary response speed of only a couple of hours from the time the support ticket is submitted. We like that the Webex team provides accurate information to assist in the resolution of any conflicts that may arise.
Gregory Thomas | TrustRadius Reviewer

In-Person Training

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Webex App

Webex App 9.0
Based on 2 answers
I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
Abderrahim Benslimane | TrustRadius Reviewer

Online Training

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Webex App

Webex App 8.5
Based on 2 answers
Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
Abderrahim Benslimane | TrustRadius Reviewer

Implementation Rating

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Webex App

Webex App 8.9
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

Alternatives Considered

Cisco Hosted Unified Communications Services

Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution
Rui Ferraz | TrustRadius Reviewer

Webex App

Honestly, I think Slack might be better than Webex when it comes to document sharing and the chat feature (DMs and groups). I love the "channel" concept. But Slack does not stand up against Webex when it comes to integrating features such as phone call/device connection. If Webex did not have this feature, I would most likely fight harder to use Slack.
Taylor S. Shelberg, MBA | TrustRadius Reviewer

Scalability

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Webex App

Webex App 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

Return on Investment

Cisco Hosted Unified Communications Services

  • Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
  • The licensing is perpetual, the only associated cost with the licenses are SWSS.
  • Desktop sharing isn't a functionality.
  • Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).
Rui Ferraz | TrustRadius Reviewer

Webex App

  • Cisco Webex Team is extremely user friendly
  • We can use the additional feature to make your conferencing call very effective and productive.
  • While in this pandemic, we can share our issue through the share features so we can easily resolve our problem
  • Should be more work on notification and video sharing files.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Hosted Unified Communications Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Hosted Unified Communications Services Editions & Modules

Additional Pricing Details

Webex App

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex App Editions & Modules

Edition
Basic Plan$0.001
Meet Plan$13.501
Meet + Call Plan$20.001
Enterprise PlanContact Sales
  1. user/month
  2. none
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Hosted Unified Communications Services
8.2
Webex App
8.6

Likelihood to Renew

Cisco Hosted Unified Communications Services
Webex App
9.1

Usability

Cisco Hosted Unified Communications Services
Webex App
8.8

Reliability and Availability

Cisco Hosted Unified Communications Services
Webex App
10.0

Performance

Cisco Hosted Unified Communications Services
Webex App
9.0

Support Rating

Cisco Hosted Unified Communications Services
Webex App
8.6

In-Person Training

Cisco Hosted Unified Communications Services
Webex App
9.0

Online Training

Cisco Hosted Unified Communications Services
Webex App
8.5

Implementation Rating

Cisco Hosted Unified Communications Services
Webex App
8.9

Scalability

Cisco Hosted Unified Communications Services
Webex App
10.0

Add comparison