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Top Rated
1025 Ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Webex App

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Top Rated
1025 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

    Project Management

    Cisco Hosted Unified Communications Services

    Feature Set Not Supported
    N/A
    8.2

    Webex App

    82%
    Webex App ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    8.2
    82%
    201 Ratings

    Gantt Charts

    N/A
    0 Ratings
    7.7
    77%
    117 Ratings

    Scheduling

    N/A
    0 Ratings
    8.7
    87%
    294 Ratings

    Workflow Automation

    N/A
    0 Ratings
    8.0
    80%
    159 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.9
    89%
    329 Ratings

    Search

    N/A
    0 Ratings
    8.1
    81%
    267 Ratings

    Visual planning tools

    N/A
    0 Ratings
    8.2
    82%
    181 Ratings

    Communication

    Cisco Hosted Unified Communications Services

    Feature Set Not Supported
    N/A
    8.4

    Webex App

    84%
    Webex App ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    9.0
    90%
    360 Ratings

    Notifications

    N/A
    0 Ratings
    8.7
    87%
    354 Ratings

    Discussions

    N/A
    0 Ratings
    8.9
    89%
    336 Ratings

    Surveys

    N/A
    0 Ratings
    7.9
    79%
    225 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    8.0
    80%
    206 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    8.3
    83%
    132 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    8.1
    81%
    162 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    8.7
    87%
    311 Ratings

    File Sharing & Management

    Cisco Hosted Unified Communications Services

    Feature Set Not Supported
    N/A
    8.3

    Webex App

    83%
    Webex App ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    8.0
    80%
    190 Ratings

    Video files

    N/A
    0 Ratings
    8.1
    81%
    283 Ratings

    Audio files

    N/A
    0 Ratings
    8.5
    85%
    281 Ratings

    Document collaboration

    N/A
    0 Ratings
    8.3
    83%
    272 Ratings

    Access control

    N/A
    0 Ratings
    8.4
    84%
    242 Ratings

    Advanced security features

    N/A
    0 Ratings
    8.3
    83%
    252 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    8.4
    84%
    157 Ratings

    Device sync

    N/A
    0 Ratings
    8.4
    84%
    229 Ratings

    Attribute Ratings

    • Webex App is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.2

    Cisco Hosted Unified Communications Services

    82%
    1 Rating
    8.7

    Webex App

    87%
    423 Ratings

    Likelihood to Renew

    Cisco Hosted Unified Communications Services

    N/A
    0 Ratings
    7.3

    Webex App

    73%
    10 Ratings

    Usability

    Cisco Hosted Unified Communications Services

    N/A
    0 Ratings
    8.8

    Webex App

    88%
    360 Ratings

    Availability

    Cisco Hosted Unified Communications Services

    N/A
    0 Ratings
    10.0

    Webex App

    100%
    1 Rating

    Performance

    Cisco Hosted Unified Communications Services

    N/A
    0 Ratings
    9.0

    Webex App

    90%
    1 Rating

    Support Rating

    Cisco Hosted Unified Communications Services

    N/A
    0 Ratings
    8.5

    Webex App

    85%
    398 Ratings

    In-Person Training

    Cisco Hosted Unified Communications Services

    N/A
    0 Ratings
    9.1

    Webex App

    91%
    2 Ratings

    Online Training

    Cisco Hosted Unified Communications Services

    N/A
    0 Ratings
    8.9

    Webex App

    89%
    3 Ratings

    Implementation Rating

    Cisco Hosted Unified Communications Services

    N/A
    0 Ratings
    9.0

    Webex App

    90%
    6 Ratings

    Configurability

    Cisco Hosted Unified Communications Services

    N/A
    0 Ratings
    9.0

    Webex App

    90%
    2 Ratings

    Ease of integration

    Cisco Hosted Unified Communications Services

    N/A
    0 Ratings
    8.0

    Webex App

    80%
    1 Rating

    Product Scalability

    Cisco Hosted Unified Communications Services

    N/A
    0 Ratings
    10.0

    Webex App

    100%
    1 Rating

    Vendor post-sale

    Cisco Hosted Unified Communications Services

    N/A
    0 Ratings
    8.0

    Webex App

    80%
    1 Rating

    Vendor pre-sale

    Cisco Hosted Unified Communications Services

    N/A
    0 Ratings
    8.0

    Webex App

    80%
    1 Rating

    Likelihood to Recommend

    Cisco

    It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support. Clients that have a variation on the number of extensions. Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.
    Read full review

    Cisco

    In case of meetings with external vendors, we can restrict permissions to external participants. This is a radical and very useful feature that helps us manage our company privacy better. When organising training programmes for our interns, we download the attentiveness data from Webex at the end of the session, which helps us monitor the level of seriousness and meticulousness of our interns.
    Read full review

    Pros

    Cisco

    • VoIP best practices
    • UC and IM
    • Centralized management and provisioning
    • Reduced OPEX/CAPEX in the implementation
    • Security and integration with other UC platforms using SIP (Except Lync)
    Read full review

    Cisco

    • High-quality, high-impact communications in our workflow.
    • It's great for sharing large documents, it doesn't slow down our communications.
    • The dark mode is excellent, it has a good image and seamless integration features.
    • We can record meetings, which is perfect for backing up any information that may be overlooked.
    Read full review

    Cons

    Cisco

    • Integration with contact center plaforms
    • Integration with other UC platforms
    • Lower the tennant size and clusters capacity
    • Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)
    Read full review

    Cisco

    • Chromecast integration so that Webex can be sent to a normal TV or Monitor, rather than just to WebEx Boards.
    • Having an option to create publically searchable spaces so that a community can be grown around Webex.
    • A Meraki app/bot to push notification to the Webex App.
    Read full review

    Pricing Details

    Cisco Hosted Unified Communications Services

    Starting Price

    Editions & Modules

    Cisco Hosted Unified Communications Services editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Webex App

      Starting Price

      $0 user/month

      Editions & Modules

      Webex App editions and modules pricing
      EditionModules
      Basic Plan$0.001
      Meet Plan$13.502
      Meet + Call Plan$25.003
      Enterprise PlanContact Sales4

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Pricing Info

      Likelihood to Renew

      Cisco

      No answers on this topic

      Cisco

      Webex App is really easy to use, friendly interface and feature rich application. Besides that, there are some few bugs and instability to correct to give a 10 grade in my opinion. The application sometimes lost audio device configuration, specially when used with Microsoft Windows 11. It is somehow annoying behavior, not frequently but it forces you to restart Windows to get it back to normal condition.
      Read full review

      Usability

      Cisco

      No answers on this topic

      Cisco

      Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.
      Read full review

      Reliability and Availability

      Cisco

      No answers on this topic

      Cisco

      We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
      Read full review

      Performance

      Cisco

      No answers on this topic

      Cisco

      I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
      Read full review

      Support Rating

      Cisco

      No answers on this topic

      Cisco

      The support offered by the Webex App customer support team is outstanding and very helpful. All the way from deployment, to set up to usage, any issues you dire t to them are responded to almost instantly. More so, they do follow-ups to ensure you are completely satisfied with the services they offered.
      Read full review

      In-Person Training

      Cisco

      No answers on this topic

      Cisco

      I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
      Read full review

      Online Training

      Cisco

      No answers on this topic

      Cisco

      Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
      Read full review

      Implementation Rating

      Cisco

      No answers on this topic

      Cisco

      Implementation was quite smooth
      Read full review

      Alternatives Considered

      Cisco

      Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution
      Read full review

      Cisco

      I had to choose Webex App, my company uses it. It stacks up very poorly in the UI/UX department. The whole app is a mess. If it wasn’t a mess it would’ve taken over as the app of the pandemic. It needs a fundamental redesign. I hate using it.
      Read full review

      Scalability

      Cisco

      No answers on this topic

      Cisco

      Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
      Read full review

      Return on Investment

      Cisco

      • Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
      • The licensing is perpetual, the only associated cost with the licenses are SWSS.
      • Desktop sharing isn't a functionality.
      • Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).
      Read full review

      Cisco

      • We have a different approach because we are working in the Education field. Many students use now Webex in their jobs.
      • Many teachers have now good skills for online education due to Webex conferences.
      • Our students have good jobs and they manage to access Universities due to our Webex conferences.
      Read full review

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