What users are saying about
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Top Rated
229 Ratings
Top Rated
150 Ratings

Cisco Secure Access by Duo

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Top Rated
229 Ratings
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Score 9 out of 100
Top Rated
150 Ratings
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Score 8.5 out of 100

Attribute Ratings

  • Cisco Secure Access by Duo is rated higher in 2 areas: Likelihood to Recommend, Usability
  • Twilio is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.1

Cisco Secure Access by Duo

91%
116 Ratings
8.7

Twilio

87%
51 Ratings

Likelihood to Renew

8.3

Cisco Secure Access by Duo

83%
8 Ratings

Twilio

N/A
0 Ratings

Usability

9.1

Cisco Secure Access by Duo

91%
78 Ratings
9.0

Twilio

90%
10 Ratings

Availability

9.5

Cisco Secure Access by Duo

95%
7 Ratings

Twilio

N/A
0 Ratings

Support Rating

9.0

Cisco Secure Access by Duo

90%
111 Ratings
9.5

Twilio

95%
18 Ratings

Implementation Rating

9.0

Cisco Secure Access by Duo

90%
8 Ratings

Twilio

N/A
0 Ratings

Contract Terms and Pricing Model

Cisco Secure Access by Duo

N/A
0 Ratings
10.0

Twilio

100%
1 Rating

Ease of integration

9.2

Cisco Secure Access by Duo

92%
7 Ratings

Twilio

N/A
0 Ratings

Professional Services

Cisco Secure Access by Duo

N/A
0 Ratings
10.0

Twilio

100%
1 Rating

Likelihood to Recommend

Cisco

Any business seeking to secure access to their corporate resources by adding that additional authentication layer. It's essential now - phishing scams are rampant and are generally unstoppable. Remote work is the norm and, whether it's hybrid or fully remote, it needs to be controlled. Cisco Secure Access by Duo is a simple, lightweight, and highly effective method of achieving what is quickly becoming "table-stakes" in the cyber security realm.
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Twilio

If you have a business page on Facebook, having Twilio’s chat not feature is a must! No more missed chat messages or clients getting upset because of a delay in replies. Twilio has helped on several occasions answer simple questions, so I didn't even have to answer the chat message manually. It also enables you to recognize when spammy messages are trying to get through.
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Pros

Cisco

  • It integrates very well with multiple products such as M365 and VMware
  • It allows for multiple security options including hardware tokens and a phone app
  • If users are locked out for whatever reason, it's easy to get them up and running again with the Duo admin dashboard
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Twilio

  • Easy to see my team in one place, when they log in and out and what call status they are in.
  • Twilio is a simple, user friendly way to log in and out of work activities.
  • Excellent services and support.
  • The omnichannel feature which allows agents to get request from all channels.
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Cons

Cisco

  • If you need to integrate some legacy applications to Cisco Secure Access by Duo, it's not easy.
  • If you want to have more detailed information and reports, you need to pay more for the licensing. The basic option is not enough.
  • A constraint could be that each employee has to install it on their personal smartphone, which some don't like. But, there is an alternative using SMS, although sometimes it takes too long to receive the message.
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Twilio

  • Setting up response sequences should be more intuitive like an email sequence software or a chatbot service where you can send users through flows based on actions.
  • Less code setup or having a graphical user interface to set it up would be nice then to be able to just export the code of what we need and send it over to developers.
  • Easier multi-media sending for images, videos, or files needed.
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Pricing Details

Cisco Secure Access by Duo

Starting Price

$3 Per User Per Month

Editions & Modules

Cisco Secure Access by Duo editions and modules pricing
EditionModules
MFA$3.001
Access$6.002
Beyond$9.003

Footnotes

  1. Per User Per Month
  2. Per User Per Month
  3. Per User Per Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Pricing Info

Twilio

Starting Price

$0.0,015 per min per participant

Editions & Modules

Twilio editions and modules pricing
EditionModules
Programmable Messaging$0.00751
Programmable Voice$0.00852
Twilio SendGrid Marketing Campaigns$153
Programmable Video$0.00154
Twilio SendGrid Email API$14.955
Twilio Flex (Contact Center)$16
Twilio Flex (Contact Center)$1507
Programmable Voice$0.0138
Twilio Conversations$0.059
Twilio Authy$0.0910
Programmable Wireless$2.0011
Programmable Wireless$0.112
WhatsApp Business API$0.004213
WhatsApp Business API$0.00514
Elastic SIP Trunking$0.04515
Elastic SIP Trunking$0.00716

Footnotes

  1. per message sent or received
  2. per minute to receive a call
  3. per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
  4. per min per participant
  5. per month up to 100k emails. (Up to 40k emails free for 30 days)
  6. per active user hour (5000 hours free)
  7. per named user per month (5000 hours free)
  8. per min to make a call
  9. per active user per month
  10. per authentication
  11. per SIM card
  12. per MB
  13. Per WhatsApp Template message sent
  14. Per WhatsApp session message
  15. Per min for origination
  16. Per min for termination

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access.

Likelihood to Renew

Cisco

There are a lot of competing solutions on the market; however, Duo "just works", and there is little to no learning curve for the new members to be acclimated to it. As long as that continues I see it as the preferred option moving forward
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Twilio

No answers on this topic

Usability

Cisco

I believe this is one of the most popular methods of authentication and it works for us. I haven’t had any issues since I set up my account and I have been able to use it even abroad during business trips. Overall a great experience and I would recommend it to someone looking to protect clients' sensitive data
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Twilio

Twilio has well documented APIs and examples. There are several tutorials, videos and Q&As regarding their services. So, usability is very good. I must say that advanced knowledge of telephony, API/Programming and error-handling is essential to make good use of Twilio. It's not just plug-and-play unless you are integrated with a system that has all of the programming built for it.
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Reliability and Availability

Cisco

In the last 5+ years we've been using Duo, there may have been 1 outage that impacted us. We do receive periodic notifications of issues but, for the most part, they impact carriers or functionality that we either don't use, or do not care about.
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Twilio

No answers on this topic

Support Rating

Cisco

Most of my support has come from the pre-sales side, as I haven't done much with post-sales support. The engineer was helpful, though it would have been even better if he had more production experience. Hopefully the backing by Cisco will give Duo support the deep bench that one would expect out of Cisco.
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Twilio

I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries. With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.
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Implementation Rating

Cisco

Implementation of Cisco Secure Access by Duo was easy and intuitive. Integration of third party applications via API interface was painless. ON the few occasions that I needed to work with support to troubleshoot an issue, I have been satisfied with the level of support that was provided. All in all, the implementation process was better than many other products.
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Twilio

No answers on this topic

Alternatives Considered

Cisco

I think that Duo is better than SecureAuth because the interface is better. I like the usability better and I like the design and functionality better. I wasn't involved in the selection process and initially didn't want to make the switch because I had heard some complaints about Duo but now that I have used it for a couple of years I would definitely say it is better than what I was using.
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Twilio

I receive regular unsolicited communications from Twilio competitors but I do not have the time to review them, given there is no reason for me to switch. Twilio works great and its pricing is acceptable for our situation. Investigating point solutions for text only or voice only would complicate our infrastructure and vendor management and would require some expensive system changes.
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Contract Terms and Pricing Model

Cisco

No answers on this topic

Twilio

Being in South Africa, direct local currency support would be nice
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Return on Investment

Cisco

  • Duo Security has been a positive ROI in that it has prevented unwarranted access to confidential information.
  • Duo Security has been a positive ROI in that it keeps me informed of what's going on with my devices.
  • Duo Security has been a negative ROI in that it costs money that I'm not sure is well spent all of the time.
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Twilio

  • Twilio WebRTC allowed us to move a bulk of our communication to the cloud, giving us a lot of visibility on how we were communicating with our customers.
  • It also gave us analytics on how much time users spent on communicating with each other over calls and helped us build features around it.
  • Twilio became the center of all communication on our platform. From chat messages to phone calls, it powered everything.
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