What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
200 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
111 Ratings

Cisco Secure Access by Duo

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
200 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Twilio

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
111 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

Cisco Secure Access by Duo

As far as multi-factor authentication goes, Duo is the one that everyone else needs to catch up to. There is a cost to it that can be more than competitors, but you can't beat the ease of use and the integration across platforms that it offers. It has been reliable with very few outages. The few outages we have seen have been short and we were well notified about both the issue and the resolution. Overall, the cost is far outweighed by the safety that Duo adds to your organization. Even a single, successful attack can easily cost far more than you will pay for the product.
James Heiney | TrustRadius Reviewer

Twilio

Twilio is the go-to platform for developers needing to add phone services in their online services. With the merger with sendgrid and the extensions to Whatsapp and other channels, Twilio is becoming the standard vendor to provide all necessary complex communication technical services to a developer audience. Getting started is fast and easy with tons of code examples and exhaustive documentation.
Anonymous | TrustRadius Reviewer

Pros

Cisco Secure Access by Duo

  • Duo Security has a convenient mobile app, so all our employees can implement it and login when and where they need to.
  • The app is streamlined and simple, and doesn't contain ads or unnecessary features.
  • Duo Security allows our employees to not only use it for their company login, but for external logins as well, so all of their dual-factor authentication data is in one app.
Anonymous | TrustRadius Reviewer

Twilio

  • Easy to see my team in one place, when they log in and out and what call status they are in.
  • Twilio is a simple, user friendly way to log in and out of work activities.
  • Excellent services and support.
  • The omnichannel feature which allows agents to get request from all channels.
Max Safier | TrustRadius Reviewer

Cons

Cisco Secure Access by Duo

  • Logging into websites and accounts and needing to confirm each one individually can become a tad cumbersome. But this only needs to be done once, so not a huge issue.
  • Allows a user to only be logged in on one device at a time. I would love to see multiple login sessions supported.
  • Security notifications can be a bit dicey and delayed depending on the network.
Anonymous | TrustRadius Reviewer

Twilio

  • Authy does not support the "push button" multi-factor authentication from your application's native apps. This means if you want to use Authy, you still need to use TOTP based codes.
  • Not really a shortcoming of Authy, but it does nothing to help with multi-factor authentication using text messages - those are still sent to your platform's messaging app.
  • Authy doesn't always display how much time is left before your current token expires, making it difficult to know how much time you have left to enter the current code.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Secure Access by Duo

Cisco Secure Access by Duo 9.1
Based on 1 answer
It’s best in class
Anonymous | TrustRadius Reviewer

Twilio

No score
No answers yet
No answers on this topic

Usability

Cisco Secure Access by Duo

Cisco Secure Access by Duo 9.0
Based on 69 answers
Absolutely, Duo / Cisco Secure Access, by Duo's usability is very well on both [the] admin side and [the] user side. Beginning from the purchase to deployment, Duo / Cisco Secure Access, by Duo has been an unproblematic product. End users quickly grasped it thanks to Cisco's mobile app compatible with any mobile device. Also, they provide MFA dongles for users who [do] not want to carry a mobile phone in a clean lab environment.
Christopher J Evans | TrustRadius Reviewer

Twilio

Twilio 9.5
Based on 9 answers
Twilio has well documented APIs and examples. There are several tutorials, videos and Q&As regarding their services. So, usability is very good. I must say that advanced knowledge of telephony, API/Programming and error-handling is essential to make good use of Twilio. It's not just plug-and-play unless you are integrated with a system that has all of the programming built for it.
Chirag Shukla | TrustRadius Reviewer

Support Rating

Cisco Secure Access by Duo

Cisco Secure Access by Duo 8.9
Based on 103 answers
Most of my support has come from the pre-sales side, as I haven't done much with post-sales support. The engineer was helpful, though it would have been even better if he had more production experience. Hopefully the backing by Cisco will give Duo support the deep bench that one would expect out of Cisco.
Anonymous | TrustRadius Reviewer

Twilio

Twilio 8.5
Based on 22 answers
I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries.With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.
Anonymous | TrustRadius Reviewer

Implementation Rating

Cisco Secure Access by Duo

Cisco Secure Access by Duo 9.1
Based on 1 answer
Rich documentation was provided by Duo team.
Anonymous | TrustRadius Reviewer

Twilio

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Secure Access by Duo

I think that Duo is better than SecureAuth because the interface is better. I like the usability better and I like the design and functionality better. I wasn't involved in the selection process and initially didn't want to make the switch because I had heard some complaints about Duo but now that I have used it for a couple of years I would definitely say it is better than what I was using.
Randy Palmer | TrustRadius Reviewer

Twilio

To be honest, I don't know of any Twilio SMS competitors that have the robust transactional SMS that Twilio SMS has. I know of a few marketing SMS platforms such as Textedly but that's more of an email blast (or SMS blast) to your list then something targeted based on user action inside our application that Twilio SMS can provide. On top of that, in Twilio SMS I can push them through my own segmentation and sequences programmatically to even make the marketing SMS's more targetted compared to some of the pure blast competitors.
Evan Laird | TrustRadius Reviewer

Return on Investment

Cisco Secure Access by Duo

  • Duo Security has been a positive ROI in that it has prevented unwarranted access to confidential information.
  • Duo Security has been a positive ROI in that it keeps me informed of what's going on with my devices.
  • Duo Security has been a negative ROI in that it costs money that I'm not sure is well spent all of the time.
Thomas Young | TrustRadius Reviewer

Twilio

  • Twilio WebRTC allowed us to move a bulk of our communication to the cloud, giving us a lot of visibility on how we were communicating with our customers.
  • It also gave us analytics on how much time users spent on communicating with each other over calls and helped us build features around it.
  • Twilio became the center of all communication on our platform. From chat messages to phone calls, it powered everything.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Secure Access by Duo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Secure Access by Duo Editions & Modules

Edition
MFA$3.001
Access$6.001
Beyond$9.001
  1. Per User Per Month
Additional Pricing Details

Twilio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Twilio Editions & Modules

Edition
Programmable Messaging$0.00751
Programmable Voice$0.00852
Twilio SendGrid Marketing Campaigns$153
Programmable Video$0.00154
Twilio SendGrid Email API$14.955
Twilio Flex (Contact Center)$16
Twilio Flex (Contact Center)$1507
Programmable Voice$0.0138
Twilio Conversations$0.059
Twilio Authy$0.0910
Programmable Wireless$2.0011
Programmable Wireless$0.112
WhatsApp Business API$0.004213
WhatsApp Business API$0.00514
Elastic SIP Trunking$0.04515
Elastic SIP Trunking$0.00716
  1. per message sent or received
  2. per minute to receive a call
  3. per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
  4. per min per participant
  5. per month up to 100k emails. (Up to 40k emails free for 30 days)
  6. per active user hour (5000 hours free)
  7. per named user per month (5000 hours free)
  8. per min to make a call
  9. per active user per month
  10. per authentication
  11. per SIM card
  12. per MB
  13. Per WhatsApp Template message sent
  14. Per WhatsApp session message
  15. Per min for origination
  16. Per min for termination
Additional Pricing Details
1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access.

Add comparison