Cisco TrustSec vs. CrowdStrike Falcon vs. Symantec Endpoint Security

• Control access to critical enterprise resources by business role, device type, and location, so policy changes can be made without redesigning the network.
• Easily manage access control and segmentation while maintaining compliance.
• Create and manage policies in an easy-to-use matrix.
• Reduce the need for costly network re-architecture by automating firewall rules and access control list (ACL) administration.

Incentivized

CrowdStrike Falcon is ideal for large, cloud-native enterprises that prioritize advanced behavioral detection and have a mature SOC to manage their intelligence. However, its cloud-reliant architecture makes it a poor fit for air-gapped or offline networks. Additionally, small organizations with limited staffing may find it difficult to manage, while teams that require integrated SOAR and vulnerability management might be discouraged by the need for additional licensing to unlock those capabilities.

Incentivized

We have found that Symantec Endpoint Security is better suited to newer systems running faster processors and more than 8GB RAM otherwise the client agent takes up too many resources and slows the system down. However, if you have a reasonably modern fleet of systems it does everything you would expect from an Endpoint Protection solution and works well as part of a multi-layered cybersecurity policy.

Incentivized

• Reduce operational expenses by simplifying network segmentation and defining security groups based on business roles, not IP addresses.
• Limit the impact of a data breach by quickly isolating and containing threats using technology already in your network.

Incentivized

• The Log analysis is very detailed and easy to use.
• Prevent and block all type of malwares.
• Great threat intelligence which is very up-to-date with the recent cyber attacks
• very user friendly in access and management
• Automated feature of detecting, taking action and closing incidents using fusion workflow.

Incentivized

• The virus and spyware protection has worked well for us, catching several things and quarantining the items or cleaning them.
• The virus definitions very rarely fail to update for the users, so I feel confident that my client machines are kept up to date.
• I like the report I get daily telling me about threats found and action taken without having to login to the console to look it up myself.

Incentivized

• Help and solutions if needed, support

Incentivized

• The Dashboard can become overwhelming at times, too much information to absorb
• Computers that may have made it out into the field without the endpoint sensor are very difficult to find
• As with all systems that rely on machine learning false positives occurr

Incentivized

• Removing dead clients from the console. This is nearly impossible to do, and makes keeping the console clean a very difficult task.
• Poorly tested versions are sometimes released that cause serious issues for users. This ranges from browsers malfunctioning to BSOD errors.
• Malware detection is good but not great. We are not confident in SEP by itself to neutralize malware threats. It's detection rate just isn't high enough for next generation and zero day threats.

Crowdstrike has a large suite of tools built for helping the engineers triage and respond to security event whenever identified. The ability to customize the security policies and implement more granular policies to different devices based on the functionality is unmatched. Crowdstrike provides so much of ability in a decent budget which ascertains the value for money or ROI.

Incentivized

Continued satisfied support. The saying "if it ain't broke, don't fix it..." comes to mind. It works, and we'll continue to use it and support Symantec.

Incentivized

I think it is a complete and very trustful XDR platform, with very few False Positives. It is very well supported by highly skilled professionals on all levels: from pre-sales engineers, Customer Account Managers and support engineers.

Incentivized

The rating reflects Symantec Endpoint Security's ability to balance enterprise grade security with user-friendly workflows or advanced configurations require extra effort. For most organizations, the streamlined management and robust automation justify the high score. Management GUI is old fashined and need to be improve. Older devices may experience slowdowns during full scans without careful configuration.

Incentivized

We've used it for years and the software is easy to use. The dashboard is easy to read, and you can easily figure out where to go to troubleshoot or deploy software. Symantec is there for emergencies like backup restoration or file retrieval. It's pretty low maintenance. Symantec is there when your IT infrastructure needs it

Incentivized

Support is generally pretty fast and gets right to the issue. We haven't had to use them much, fortunately, but the issues and questions we've had are usually answered quickly. The customer success manager/account manager you're assigned will also follow up with you on a regular cadence to ensure you're getting the most out of the subscription. There's not a whole lot of room to improve, other than the general confusion about what is/what is not covered in custom packages you're subscribed to. The initial purchase took much longer because of a package name changes and realignments of different modules into those packages.

Incentivized

Support is completely awful! You can never get anyone to help if you can even find a number to call. The support web portal is a joke and their response time if you're even able to submit a ticket is ridiculously slow.

Incentivized

There is limited amount of learning that can be completed in an in-person training available. In my opinion, the self-paced learning provided by Falcon portal is more useful over in-person training. The support from Falcon is great and useful to overcome difficulties, if any.

Incentivized

The training provided by Crowdstrike Falcon is complete in terms of the depth of technical knowledge and teaches the users about going through with the platform. There are lots of jargons for different tools that Crowdstrike Falcon has and this training teaches them all which helps in managing the platform better. Plus, the regular knowledge checks are also very helpful for the end user.

Incentivized

Read the documentation

Incentivized

Use a third party deployment tool and not the deployment option within the SEP Manager itself.

Incentivized

I have evaluated Cortex XDR and SentinelOne Singularity alongside CrowdStrike Falcon, and while all three are capable enterprise-grade solutions, Falcon ultimately stood out due to its cloud-native architecture, broader modular coverage, and stronger identity-focused detection. Cortex XDR performs very well in environments already heavily invested in the Palo Alto ecosystem, particularly for network-to-endpoint correlation, but it introduces additional complexity and infrastructure overhead. SentinelOne excels in autonomous remediation and offline protection, especially with ransomware rollback, but is more endpoint-centric and comparatively limited in native identity and exposure-risk context. CrowdStrike Falcon provided the best overall balance by combining NGAV, EDR, identity protection, exposure management, threat intelligence, and managed hunting within a single lightweight agent and unified console, enabling better scalability, faster investigations, reduced tool sprawl, and stronger protection against modern identity-driven attacks, making it the most aligned choice for our security and operational objectives.

Incentivized

Symantec Endpoint Security seems to be a more mature solution compared with CrowdStrike, particularly when CS was just recently getting their USB blocking functionality rolled out for macOS endpoints this year. Another differentiator with CrowdStrike is that Symantec ES still provides both on-demand scanning & real-time signature-based detection in addition to solely real-time machine learning detection whereas on-demand scanning and signatures are not available on CrowdStrike. This means there is a doubt as to whether we can use CS to comply with some of our PCI DSS obligations which specifically require the use of signature-based antivirus solutions.

Incentivized

• Reduction in IT operational costs

Incentivized

• Due to some of the difficulties with Support and Sales, we are likely looking to change to another vendor. We sometimes don't feel like customers.
• When the bluescreen incident occurred (worldwide outage) in July 2024, we were unable to contact support due to the high volume of calls at the same time. We had to figure out how to remediate it ourselves, which we did, and recovered before the vendor's official release of fixes. It shook my confidence in them.
• The product itself performed well over the last 2 years, which has kept us safe and productive. The product is good.

Incentivized

• Symantec [Endpoint Security] cost 50k less than other options while providing similar benefits over the last year
• Cylance conflicted with Symantec [Endpoint Security] and Cisco Umbrella Client (All 3 at the same time) causing us to rebuild many desktops
• Symantec [Endpoint Security] made it easy to detect where issues were and repair them

Incentivized