Cisco Unified Contact Center vs. DCDial
Cisco Unified Contact Center vs. DCDial
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cisco Unified Contact Center | N/A | Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. | N/A | |
DCDial | Small Businesses (1-50 employees) | DCDial is a cloud call center provider located in Atlanta, GA USA. As a full-featured call center platform, DCDial renders a spectrum of services. DCDial offers solutions for a number of industries including but not limited to e-commerce, financial, healthcare, real estate, travel, insurance industries. DCDial allows integration facilities into existing CRMs as well as its own Cloud API to run with existing system. The vendor states that DCDial offers affordable and flexible pricing plans… | N/A |
Cisco Unified Contact Center | DCDial | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Must contact sales team for pricing. | — | ||||||||||||||
More Pricing Information |
Cisco Unified Contact Center | DCDial | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cisco Unified Contact Center | DCDial | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Unified Contact Center | DCDial | |
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Likelihood to Recommend | 9.5 (48 ratings) | 9.5 (3 ratings) |
Likelihood to Renew | 9.1 (5 ratings) | - (0 ratings) |
Usability | 8.3 (7 ratings) | - (0 ratings) |
Support Rating | 7.5 (15 ratings) | 10.0 (1 ratings) |
Contract Terms and Pricing Model | 8.0 (2 ratings) | - (0 ratings) |
Professional Services | 8.0 (1 ratings) | - (0 ratings) |
Cisco Unified Contact Center | DCDial | |
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Likelihood to Recommend | Cisco | DCDial |
Pros | Cisco | DCDial |
Cons | Cisco | DCDial |
Likelihood to Renew | Cisco | DCDial No answers on this topic |
Usability | Cisco | DCDial No answers on this topic |
Support Rating | Cisco | DCDial |
Alternatives Considered | Cisco | DCDial |
Contract Terms and Pricing Model | Cisco | DCDial No answers on this topic |
Professional Services | Cisco | DCDial No answers on this topic |
Return on Investment | Cisco | DCDial |
ScreenShots | DCDial Screenshots |