What users are saying about
29 Ratings
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Score 8.2 out of 100
10 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Security

    Cisco Webex Experience Management

    Feature Set Not Supported
    N/A
    10.0

    UserIQ

    100%
    UserIQ ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Platform & Infrastructure

    Cisco Webex Experience Management

    Feature Set Not Supported
    N/A
    9.5

    UserIQ

    95%
    UserIQ ranks higher in 4/4 features

    API

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Integration with Salesforce.com

    N/A
    0 Ratings
    10.0
    100%
    4 Ratings

    Integration with Marketo

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Integration with Eloqua

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Customer Data Extraction / Integration

    Cisco Webex Experience Management

    Feature Set Not Supported
    N/A
    8.2

    UserIQ

    82%
    UserIQ ranks higher in 2/2 features

    Product usage

    N/A
    0 Ratings
    8.7
    87%
    5 Ratings

    Help desk / support tickets

    N/A
    0 Ratings
    7.7
    77%
    5 Ratings

    Customer Success Management

    Cisco Webex Experience Management

    Feature Set Not Supported
    N/A
    8.5

    UserIQ

    85%
    UserIQ ranks higher in 7/7 features

    NPS surveys

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Sponsor tracking

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Customer profiles

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Automated workflow

    N/A
    0 Ratings
    7.3
    73%
    5 Ratings

    Internal collaboration

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Customer health scoring

    N/A
    0 Ratings
    9.3
    93%
    5 Ratings

    Customer segmentation

    N/A
    0 Ratings
    8.3
    83%
    5 Ratings

    CSM Reporting & Analytics

    Cisco Webex Experience Management

    Feature Set Not Supported
    N/A
    9.7

    UserIQ

    97%
    UserIQ ranks higher in 4/4 features

    Customer health trends

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Engagement analytics

    N/A
    0 Ratings
    9.0
    90%
    4 Ratings

    Revenue forecasting

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Dashboards

    N/A
    0 Ratings
    9.7
    97%
    4 Ratings

    Attribute Ratings

    • Cisco Webex Experience Management is rated higher in 2 areas: Likelihood to Recommend, Usability
    • UserIQ is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    8.6

    Cisco Webex Experience Management

    86%
    10 Ratings
    8.3

    UserIQ

    83%
    7 Ratings

    Usability

    8.2

    Cisco Webex Experience Management

    82%
    1 Rating
    8.0

    UserIQ

    80%
    3 Ratings

    Support Rating

    8.2

    Cisco Webex Experience Management

    82%
    1 Rating
    9.3

    UserIQ

    93%
    3 Ratings

    Likelihood to Recommend

    Cisco

    Cisco Webex Experience Management is well suited in handling live customer query. It helps in monitoring customer feedback and queries.It is very useful application for comparison of year on year data, month data and weekly data. It help in understanding customer life cycle. It can be used as an interaction tool with the customers by directly posing them questions about the services. It helps in Segmenting, targeting and positioning of your product or service in the long run. Cisco Webex Experience Management scenarios where it can be less appropriate are few. As it gives a lot on insights about customer feedback,customer tracing etc, it would not be useful in short term or for smaller business who are not focussing on the larger goals of the business
    Read full review

    UserIQ

    For vital user intelligence needs such as user prospecting , segmentation, engagement through in-application messaging , UseriQ is very suited. My only issue with this program is the integration phase , asides which ,I think it does a uniquely great job in every other area.
    Read full review

    Pros

    Cisco

    • Audio and video quality is amazing.
    • Screen sharing is easy.
    • Very secure connection.
    • Collaboration is made easy.
    • Easy access thanks to different versions available.
    Read full review

    UserIQ

    • Engagement with customer segments has become a vital function, and the dashboard in this section allows us to monitor and assess the health, pulse, adoption, and usage of our customers.
    • UserIQ's support staff meets their customer's business needs or implements solutions that benefit every user. They are efficient, knowledgeable, and effective.
    • UserIQ lets you segment your customers, so you can learn what they do and how they behave. You can also implement surveys for instant feedback with high completion rates by your users.
    Read full review

    Cons

    Cisco

    • No break out rooms[.]
    • Expensive relative to other similar products[.]
    • Video call is not effective as Zoom[.]
    • Ask to download client always[.]
    Read full review

    UserIQ

    • Pricing can be prohibitive. Would love to use this on some of our B2C apps but it will be too expensive. Works much better in a B2B model or something with lower usage levels.
    • Connections seem fragile so frequently having to monitor that things haven't broken.
    • Some features missing that seem standard (real-time usage, incomplete user journey, can't see hotspots for clicks - have to tag an element explicitly).
    Read full review

    Pricing Details

    Cisco Webex Experience Management

    Starting Price

    $0 Per Month / 50 Responses / 1 user

    Editions & Modules

    Cisco Webex Experience Management editions and modules pricing
    EditionModules
    FREE$01
    BASIC$252
    STANDARD$503
    PREMIUM$1004
    EASY12 ¢5
    ENTERPRISE$5006

    Footnotes

    1. Per Month / 50 Responses / 1 user
    2. Per Month / 200 Responses / 2 users
    3. Per Month / 500 Responses / 2 users
    4. Per Month / 1000 Responses / 4 users
    5. Per Response / Unlimited users
    6. Customized Usage Packages

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    UserIQ

    Starting Price

    Editions & Modules

    UserIQ editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Cisco

      No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps
      Read full review

      UserIQ

      This rating is given as to a certain degree it is useful - as in the customer health dashboard and providing a very fast service which is easy to use for our users. However, as mentioned prior, the exportation of this data into presentable information (presentation style) is not really possible without doing yourself via screenshots and interpreting the data.
      Read full review

      Support Rating

      Cisco

      Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm.
      Read full review

      UserIQ

      Support is 9/10 for me. While the documentations provided us during the process of integrating UserIQ into our platforms, contained some informations which were no longer relevant to the product, the UserIQ team were very helpful all through that phase and we worked hand in hand to rectify the problem, at least on our end.
      Read full review

      Alternatives Considered

      Cisco

      Cisco Webex Experience Management offers customers a comprehensive selection of maturity models during the subscription, depending on their needs. One agreement covers software, features, services, and technical support. easy-to-use SaaS-based product that brands can use to measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights for Customer Experience improvement, and address issues as they happen at any touchpoint of interaction with the customer. The vendor further states a brand can go live in just 30 minutes across a global network of locations and multiple touchpoints of interaction, and that the solution is designed to integrate with the users’ existing tools including CRM solutions, POS data, and ERP solutions.
      Read full review

      UserIQ

      When comparing with the other product of the market we realize UserIQ brings the best outcome beneath the price so we choose UserIQ apart from other products.
      Read full review

      Return on Investment

      Cisco

      • Improved on work speed and efficiency by working in great and organized teams.
      • Management of customer journey in an orderly way.
      • It cuts off some people from joining or participating in a meeting.
      Read full review

      UserIQ

      • UserIQ has let us communicate more effectively with our customers. We have seen a reduction in calls to customer service on how to utilize and update items on our SaaS UI.
      Read full review

      Screenshots

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