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62 Ratings
31 Ratings
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Score 9.2 out of 100

ManageEngine Endpoint Central

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62 Ratings
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Score 8.7 out of 100

Attribute Ratings

  • Citrix Endpoint Management is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.1

Citrix Endpoint Management

91%
8 Ratings
9.0

ManageEngine Endpoint Central

90%
21 Ratings

Likelihood to Renew

Citrix Endpoint Management

N/A
0 Ratings
6.0

ManageEngine Endpoint Central

60%
1 Rating

Usability

10.0

Citrix Endpoint Management

100%
1 Rating
9.0

ManageEngine Endpoint Central

90%
1 Rating

Support Rating

9.6

Citrix Endpoint Management

96%
4 Ratings
8.0

ManageEngine Endpoint Central

80%
8 Ratings

Likelihood to Recommend

Citrix

This product is well suited for any healthcare organization, especially one privately owned by the providers. Many of our providers were displeased with our efforts to use a product that forced sandboxing of Exchange information. Therefore, we needed something that was flexible enough that sandboxing could be used where desired but still allowed native OS integration where necessary.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd

This software is suited in any environment where there are more end user than IT staff, which is pretty much everywhere. This becomes especially true in medium to large sized business and organizations. The amount of time saved (from IT Support and Administration but also from the end user's side) is simply incredible.In addition, Junior IT admins will find the automatic suggestions e.g. for optimal server configurations / setup quite useful.
The only scenario where I'm not sure the benefits will outweigh the costs are in very small businesses, where there are few end users and few PC's/Servers. In all other scenarios, this tool is truly invaluable, compared to the it's low financial cost. I would add that purchasing a perpetual license is also an option with this product and does make financial sense after 5 years or so.
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Pros

Citrix

  • It has efficient security control system. Easy to use and administer.
  • It is very easy to install, it connects well with with other apps.
  • SecureWeb Xenmobile provides secured access to the websites and eliminates the need of VPN.
  • It connects very well with other apps.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd

  • Patch Management is very easy to use and deploy patches each month
  • Inventory Reporting is straight forward with multiple premade reports available
  • Remote Connections are very simple to use, it only takes 15 seconds to find and connect to a device.
  • Software Deployment and the Self serviceportal give you multiple ways of deploying your apps.
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Cons

Citrix

  • issues with non apple, non samsung devices: if it is not setup with an apple or samsung phone, then the Certificate onboarding is a struggle/unable to be done.
  • user-pin setup: for a user to be onboarded, requiring a PIN; there is a self service way but it is clunky and users prefer to call in instead of trying to follow the 15 step process via PDF
  • if the certificate is ever lost, due to an upgrade via IOS or android, then the entire process [uninstall, reinstall] has to be done, which means downtime for the end user, and higher call volume when a service provider pushes an iOS update.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd

  • More granular access level controls for technicians (restrictions for juniors) on the Mobile Device Management add-on
  • Monitoring mobile data usage on mobile devices, this has been in the product pipeline for 5 years, but not yet implemented
  • Ability to remotely support company-owned mobile devices with no end-user permission. End-user needs to allow the remote session, when sometimes that's what we don't want since we're doing an investigation.
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Pricing Details

Citrix Endpoint Management

Starting Price

Editions & Modules

Citrix Endpoint Management editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    ManageEngine Endpoint Central

    Starting Price

    Editions & Modules

    ManageEngine Endpoint Central editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Citrix

      No answers on this topic

      ManageEngine, A Div of Zoho Corporation Pvt Ltd

      The other tools we use do not have an inventory management tool. Also not many tools we use intergrate well with this product.
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      Usability

      Citrix

      The software's usability is what we expected. We knew what our organization needed and Citrix was able to meet our needs. The ability to have the apps on a mobile device has been a great plus and Citrix seems to have really developed a software based on the every day needs of the user.
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      ManageEngine, A Div of Zoho Corporation Pvt Ltd

      Responds well to basic needs: 1. Update 2. Image/Re-image endpoints 3. Mass deployment 4. Pop-Up communications
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      Support Rating

      Citrix

      Citrix has great support and in case of problems, the technicians respond in a timely manner and are a great help
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      ManageEngine, A Div of Zoho Corporation Pvt Ltd

      The local distributor of the product is always available, however most support is received within an hour from India. We've had complex requirements and the support team went so far as to customize their mobile application to suit our unique needs. We honestly can't complain about any support we've received and it's always been very quick.
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      Alternatives Considered

      Citrix

      With a zero trust solution for the entire digital workspace, you can continually monitor and assess session activities before, during, and after login. Reduce risk, gain more control over every session, and get deeper insights across your entire application landscape. To achieve this strong security posture across all environments, you need an application delivery solution that shares a common code base. This lets you implement consistent security policies across all your applications for comprehensive protection.
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      ManageEngine, A Div of Zoho Corporation Pvt Ltd

      We chose ManageEngine Endpoint Central because of the reasonable price and the number of features offered compared to competitors. Many patch management software do not patch Linux machines while ManageEngine Endpoint Central did. Other software did not have the ability to perform pre or post-deploy tasks while ManageEngine Endpoint Central did. For these reasons, we chose this software. In addition, the ease of use, intuitive dashboards, and the ability to also have asset inventory made us decide on this software.
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      Return on Investment

      Citrix

      • Specific ROI was on us avoiding purchasing company managed cell phones - one of the most important drivers
      • Makes on boarding, and especially offboarding remote users a heck of a lot easier w/the ability to wipe the container, even if not connected (via time setting)
      • Easy access to internal resources - no need for separate vpn, etc...
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      ManageEngine, A Div of Zoho Corporation Pvt Ltd

      • Positive - Endpoint Central does a lot! Which gives it an amazing bang for the buck!!!
      • Positive - Endpoint Central makes various IT management tasks easy.
      • Negative - I have already mentioned this, but I can't tell you how important this is. Support - it is not great, when you get a ME tech that knows their area, then it is good to great! But it can take effort to reach that person, front line support does their best, but so many of my cases have involved more advanced support. This can take days for someone to get back to me, via email. Often I have open several cases on the same issue before reaching the correct solution.
      • Lastly - I spent an amazing amount of time in 2021 basically testing the product. So much so that I used that as a negotiation to bring the price down when we renewed.
      • I seriously considered other products at renewal time. But the discounted price did not come close to my time dealing with Bugs and low quality support.
      • We stayed with Desktop Central because it was successful in deploying updates - all the rest we could consider a different product if needed.
      • 2022 - as been much better, few bugs and support has improved, but there are still timely support issues.
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