Citrix Endpoint Management vs. RealVNC Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Citrix Endpoint Management
Score 8.1 out of 10
N/A
Citrix Endpoint Management (formerly XenMobile), is a UEM and enterprise mobility management application for securing mobile applications and devices.N/A
RealVNC Connect
Score 7.6 out of 10
N/A
RealVNC® Connect is a secure remote access solution from RealVNC. It can be used to connect to a remote device anywhere in the world to view its desktop in real-time and take control as though sitting in front of it.
$99
per year (one concurrent session)
Pricing
Citrix Endpoint ManagementRealVNC Connect
Editions & Modules
No answers on this topic
Essentials
$8.25
per month (billed annually) per concurrent session
Plus
$16.50
per month (billed annually) per concurrent session (add up to 3)
Premium
$29.75
per month (billed annually) per concurrent session (add up to 5)
Enterprise
Custom Pricing
per year
Enterprise
Custom Pricing
Offerings
Pricing Offerings
Citrix Endpoint ManagementRealVNC Connect
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPlans work on a Per Concurrent Session basis. Each plan gives access to a bundled number of devices, but limits apply to the amount of devices that can be connected at any given time. The Premium plan includes On-Demand Assist, a useful tool for providing just-in-time remote support to end-users without them needing RealVNC Connect installed on their device.
More Pricing Information
Community Pulse
Citrix Endpoint ManagementRealVNC Connect
Features
Citrix Endpoint ManagementRealVNC Connect
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Citrix Endpoint Management
-
Ratings
RealVNC Connect
7.3
32 Ratings
8% below category average
Screen sharing00 Ratings9.128 Ratings
File transfer00 Ratings8.015 Ratings
Instant message00 Ratings6.119 Ratings
Secure remote access with Smart Card authentication00 Ratings7.05 Ratings
Access to sleeping/powered-off computers00 Ratings6.09 Ratings
Over-the-Internet remote session00 Ratings9.030 Ratings
Initiate remote control from mobile00 Ratings8.919 Ratings
Remote management of servers & workstations00 Ratings4.76 Ratings
Centralized management dashboard00 Ratings7.116 Ratings
Session record00 Ratings8.02 Ratings
Annotations00 Ratings5.36 Ratings
Monitoring and Alerts00 Ratings7.03 Ratings
Multi-platform remote control00 Ratings9.011 Ratings
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Citrix Endpoint ManagementRealVNC Connect
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User Ratings
Citrix Endpoint ManagementRealVNC Connect
Likelihood to Recommend
6.4
(9 ratings)
8.1
(38 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(8 ratings)
Usability
8.0
(2 ratings)
8.0
(4 ratings)
Support Rating
9.8
(2 ratings)
8.0
(2 ratings)
Online Training
-
(0 ratings)
7.0
(2 ratings)
Implementation Rating
-
(0 ratings)
8.0
(2 ratings)
User Testimonials
Citrix Endpoint ManagementRealVNC Connect
Likelihood to Recommend
Citrix
This product is well suited for any healthcare organization, especially one privately owned by the providers. Many of our providers were displeased with our efforts to use a product that forced sandboxing of Exchange information. Therefore, we needed something that was flexible enough that sandboxing could be used where desired but still allowed native OS integration where necessary.
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RealVNC
It is very easy to use if the remote device is already set up to receive connections, so if you are setting up devices before deploying them, it is a great tool to have. It is well-suited to use when shadowing users or using it as a teaching tool. There are other products that are better if you are trying to help someone on a one-use basis.
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Pros
Citrix
  • It has efficient security control system. Easy to use and administer.
  • It is very easy to install, it connects well with with other apps.
  • SecureWeb Xenmobile provides secured access to the websites and eliminates the need of VPN.
  • It connects very well with other apps.
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RealVNC
  • VNC Connect does an excellent job in remotely connecting to a computer through either your local area network or even another computer on the internet. As long as the VNC Connect services is installed and the client is running in the background.
  • VNC Connect provides password protection to prevent unauthorized users from attempting to remotely access your computer. There's an option to have a separate password to remotely view vs view & access a computer. You can even add an additional level of security by turning on the feature to require Windows login credentials.
  • VNC Connect provides an additional set of controls after a remote connection has been established with another computer. You can have special keystrokes like Ctrl+Alt+Del sent as a command sequence to the other computer as well as access more than a single screen when in use at the remote computer location.
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Cons
Citrix
  • issues with non apple, non samsung devices: if it is not setup with an apple or samsung phone, then the Certificate onboarding is a struggle/unable to be done.
  • user-pin setup: for a user to be onboarded, requiring a PIN; there is a self service way but it is clunky and users prefer to call in instead of trying to follow the 15 step process via PDF
  • if the certificate is ever lost, due to an upgrade via IOS or android, then the entire process [uninstall, reinstall] has to be done, which means downtime for the end user, and higher call volume when a service provider pushes an iOS update.
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RealVNC
  • Its a pretty straight forward product - I would like to see more tools with a "wow" factor.
  • Panel colors are blah - I would like more eye-catching colors.
  • A more consistent look with all platforms - like Mac & PC.
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Likelihood to Renew
Citrix
No answers on this topic
RealVNC
VNC is a solid product for the price. It simply works and its reliable across different platforms. Some products state they work well in the Mac environment but don't deliver. This one does what it says. Connections are reliable, but of course, this depends on internet connections. The product works well over wireless connections as well. It delivers on what a remote tool should deliver on. My technicians are happy with the product and customers appreciate the ease of use when letting us connect to their systems. Some also appreciate the remote support while they are multi-task.
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Usability
Citrix
The software's usability is what we expected. We knew what our organization needed and Citrix was able to meet our needs. The ability to have the apps on a mobile device has been a great plus and Citrix seems to have really developed a software based on the every day needs of the user.
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RealVNC
It's a niche product and in that niche they try to cater to as many use cases as they can. Other as a TCO aspect i don't see many use cases where you can't use this product as the one tool for all remote session use cases in your company
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Support Rating
Citrix
Overall the support from the customer service team has been good. They are very timely and expert in resolving the tickets. They have appropriate knowledge to resolve issues in all stages to development. They were up to the point during the implementation stage of the XenMobile, all queries were answered in time to help finish the deployment. The support for last three years has been extraordinary in helping us use XenMobile effectively and efficiently.
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RealVNC
VNC Connect is a reliable product that has been around for a long time. It is reasonably priced and works well in the Mac & PC environment. When you have a small team that supports many users we need tools that we can rely upon and that will get the job done on the first try. Many customers appreciate the quick assistance and can multi-task while our team works on their computer issues remotely. From a customer service point of view, this tool gives us transparency and efficient effectiveness.
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Online Training
Citrix
No answers on this topic
RealVNC
The training is very informative, quick and to the point. All of the details one would need are present so the user doesn't have to go searching for additional information just to use the application. The layout of the training was also neat and concise, some of the other training sessions for other companies I've done in the past were confusing and not well thought out, this one is much more superior
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Implementation Rating
Citrix
No answers on this topic
RealVNC
No problem at all, love the product.
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Alternatives Considered
Citrix
With a zero trust solution for the entire digital workspace, you can continually monitor and assess session activities before, during, and after login. Reduce risk, gain more control over every session, and get deeper insights across your entire application landscape. To achieve this strong security posture across all environments, you need an application delivery solution that shares a common code base. This lets you implement consistent security policies across all your applications for comprehensive protection.
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RealVNC
VNC is light and sleek with the quick setup, was impressed with the quick setup despite poor Internet connection outdoor. TeamViewer is good, but the pricing is not as good as VNC. Both do the basic job, but VNC still outperform TeamViewer in terms of performance and ease of use.
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Return on Investment
Citrix
  • Specific ROI was on us avoiding purchasing company managed cell phones - one of the most important drivers
  • Makes on boarding, and especially offboarding remote users a heck of a lot easier w/the ability to wipe the container, even if not connected (via time setting)
  • Easy access to internal resources - no need for separate vpn, etc...
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RealVNC
  • I have just used the software for about 1 month and so far so god. I am saving time whenever I can access my client's computers from my desk as opposed to having to leave my office to go to their offices. Saves me time and the client money.
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ScreenShots

RealVNC Connect Screenshots

Screenshot of the Device List in the Connect v8 desktop appScreenshot of On-Demand Assist, which can be used to start a remote support session using a single-use code.