What users are saying about
7 Ratings
63 Ratings
7 Ratings
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Score 5.7 out of 100
63 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Clarabridge

The tool is awesome and the survey tool that was demoed for me is truly one that will be a game changer. I've actually been on site with clarabridge and they are awesome and they truly have a bright future in this industry. As HR analytics takes off and continues to grow, they will continue to become a key in how different talent, initiatives, etc., are assessed and can truly get an insight on the voice of employees on many possible initiatives.
Brandon Johnson | TrustRadius Reviewer

Cyfe

Cyfe is good for businesses that manage multiple websites, email campaigns and social media accounts for multiple clients, as it allows you to easily pull stats and visualize them all in one place. Make one account for each client and ask Cyfe to grab the metrics that are most meaningful to your campaigns, then you can share your dashboards with your clients, or like us, use Cyfe's visualizations to create aesthetically pleasing reports for clients to read.
Mitchell Terpstra | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Clarabridge
Cyfe
8.2
Pixel Perfect reports
Clarabridge
Cyfe
6.7
Customizable dashboards
Clarabridge
Cyfe
9.0
Report Formatting Templates
Clarabridge
Cyfe
9.0

Ad-hoc Reporting

Clarabridge
Cyfe
8.9
Drill-down analysis
Clarabridge
Cyfe
8.7
Formatting capabilities
Clarabridge
Cyfe
8.1
Integration with R or other statistical packages
Clarabridge
Cyfe
10.0
Report sharing and collaboration
Clarabridge
Cyfe
8.8

Report Output and Scheduling

Clarabridge
Cyfe
8.2
Publish to Web
Clarabridge
Cyfe
9.0
Publish to PDF
Clarabridge
Cyfe
7.0
Report Versioning
Clarabridge
Cyfe
6.7
Report Delivery Scheduling
Clarabridge
Cyfe
9.1
Delivery to Remote Servers
Clarabridge
Cyfe
9.0

Data Discovery and Visualization

Clarabridge
Cyfe
9.5
Pre-built visualization formats (heatmaps, scatter plots etc.)
Clarabridge
Cyfe
10.0
Location Analytics / Geographic Visualization
Clarabridge
Cyfe
8.6
Predictive Analytics
Clarabridge
Cyfe
10.0

Access Control and Security

Clarabridge
Cyfe
8.6
Multi-User Support (named login)
Clarabridge
Cyfe
10.0
Role-Based Security Model
Clarabridge
Cyfe
6.2
Multiple Access Permission Levels (Create, Read, Delete)
Clarabridge
Cyfe
8.4
Single Sign-On (SSO)
Clarabridge
Cyfe
9.7

Mobile Capabilities

Clarabridge
Cyfe
9.2
Responsive Design for Web Access
Clarabridge
Cyfe
9.4
Dedicated iOS Application
Clarabridge
Cyfe
10.0
Dedicated Android Application
Clarabridge
Cyfe
10.0
Dashboard / Report / Visualization Interactivity on Mobile
Clarabridge
Cyfe
7.6

Application Program Interfaces (APIs) / Embedding

Clarabridge
Cyfe
8.3
REST API
Clarabridge
Cyfe
8.6
Javascript API
Clarabridge
Cyfe
10.0
iFrames
Clarabridge
Cyfe
10.0
Java API
Clarabridge
Cyfe
10.0
Themeable User Interface (UI)
Clarabridge
Cyfe
5.7
Customizable Platform (Open Source)
Clarabridge
Cyfe
5.7

Pros

Clarabridge

  • Voice to text functionality is extremely accurate.
  • Alert system for trending topics is very helpful.
  • The natural language processor is easy to tune to brand specific nuances.
Gino Abbate III, MBA | TrustRadius Reviewer

Cyfe

  • Cyfe makes it easy to create a professional looking dashboards in a short amount of time. With so many built-in data sources and the intuitive nature of the interface, you can have beautiful looking charts and graphs in no time!
  • One of the best features of Cyfe is the many data sources built-in and that each dashboard is not constrained to one source. One of the drawbacks I've seen in other tools is the limited ability to pull from multiple Google Analytics profiles, multiple AdWords accounts or from both AdWords and Bing in one dashboard. Cyfe has no such limitation.
  • Google Spreadsheets - if the data you need to show is not available via an API, being able to pull from Google spreadsheets is a great solution. Once set up, you can add data whenever you need to the spreadsheet and your widgets in the Cyfe dashboard are automatically updated. Huge time saver!
Kim Towne | TrustRadius Reviewer

Cons

Clarabridge

  • Constant problems with being locked out of our Facebook account.
  • Responses not attaching to individual threads
  • No IG support
  • No IG DMs
  • Twitter Support lacking
Anonymous | TrustRadius Reviewer

Cyfe

  • Documentation is sparse and confusing
  • Functionality is fairly basic and at times buggy
  • Third party integrations are limited and stagnant, very few have been added since we began using it
  • Widgets lack individual settings such as support for different date ranges
  • Widgets have limited customization options
Tony Huidor | TrustRadius Reviewer

Likelihood to Renew

Clarabridge

No score
No answers yet
No answers on this topic

Cyfe

Cyfe 9.4
Based on 9 answers
Since initial trial, not only am I sold, but the rest of the company is sold on Cyfe as well. We look forward to expanded partners and capabilities. Our smaller firm does not have the need for multiple users as of yet, but growth is coming and the ability to scale with Cyfe is exciting.
Anonymous | TrustRadius Reviewer

Usability

Clarabridge

No score
No answers yet
No answers on this topic

Cyfe

Cyfe 8.0
Based on 2 answers
It is very easy to use when creating dashboards that use widgets from existing integration partners. You can easily create attractive and functional dashboards in less than 5 minutes so the learning curve is minimal at most. Out-of-the-box capabilities are quite high for such a low priced service, so it's surprising how easy it is to use.
Tony Huidor | TrustRadius Reviewer

Support Rating

Clarabridge

No score
No answers yet
No answers on this topic

Cyfe

Cyfe 10.0
Based on 2 answers
Because I had a very minor question and I was able to speak directly to the founder through LinkedIn and through email. I know that as they grow this may not always be an option but the fact that he made himself available to answer my questions said a lot about his passion for the product.
Shane Hayes | TrustRadius Reviewer

Implementation Rating

Clarabridge

No score
No answers yet
No answers on this topic

Cyfe

Cyfe 10.0
Based on 3 answers
Cyfe is a 15 minutes implementation, then some time to get your data sources created. This is an easy one person job that will not result in down time or unnecessary wasted man hours.
Shane Hayes | TrustRadius Reviewer

Alternatives Considered

Clarabridge

Clarabridge is far superior and the two truly can not be compared or spoken of in the same category. I would be open to the discussion of the many differences
Brandon Johnson | TrustRadius Reviewer

Cyfe

Klipfolio probably had a lot of cool features, but it was SO user-UNfriendly that we never got to use them. We had high enough turnover in our company that people always needed Klipfolio training, and it was rarely completed to the satisfaction of trainees or trainers. It was simply too complicated for a fast-paced work environment. Even one of my regular duties (posting a screenshot of a completed task list) had to be accomplished in a roundabout, unwieldy way.
Anonymous | TrustRadius Reviewer

Return on Investment

Clarabridge

  • Clarabridge has allowed the organization to identify customer issues faster leading to a higher retention of customers.
Gino Abbate III, MBA | TrustRadius Reviewer

Cyfe

  • Cyfe allows us to provide real time data to our clients
  • Cyfe allows us to provide detailed analytics to our clients showing actual results
  • Cyfe reduced our need to provide monthly "reports" to our marketing clients
  • Cyfe allows us to have better situational awareness and know what is going on throughout our multiple organizations
Shane Hayes | TrustRadius Reviewer

Pricing Details

Clarabridge

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Clarabridge Editions & Modules

Additional Pricing Details

Cyfe

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cyfe Editions & Modules

Edition
Solo$291
Pro$491
Premier$89+1
Agency$1501
  1. Monthly or Annually
Additional Pricing Details

Rating Summary

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