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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Clari (legacy product)

    Score8.2 out of 10
    N/AClari is a predictive sales analytics and sales forecasting solution from the company of the same name headquartered in Sunnyvale.N/A

    Copper

    Score8.6 out of 10
    N/ACopper is a customer relationship management (CRM) built as an integration into Google Apps.

    $12

    per month per user

    Pricing
    Clari (legacy product)Copper
    Editions & Modules
    No answers on this topic
    Starter - Paid Annually
    $9.00
    per month per user
    Basic - Paid Annually
    $23.00
    per month per user
    Professional - Paid Annually
    $59.00
    per month per user
    Business - Paid Annually
    $99.00
    per month per user
    Offerings
    Pricing Offerings
    Clari (legacy product)Copper
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Up to 15% discount for annual pricing.
    More Pricing Information
    Community Pulse
    Clari (legacy product)Copper
    Considered Both Products
    Discontinued Products
    No answer on this topic
    Copper
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    24 Answers
    90%
    Would buy again
    47 Answers
    Delivers good value for the price
    90%
    Delivers good value for the price
    18 Answers
    91%
    Delivers good value for the price
    42 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    25 Answers
    87%
    Happy with the feature set
    45 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    17 Answers
    91%
    Lived up to sales and marketing promises
    39 Answers
    Implementation went as expected
    94%
    Implementation went as expected
    15 Answers
    94%
    Implementation went as expected
    44 Answers
    Features
    Clari (legacy product)Copper
    Sales Force Automation
    Comparison of Sales Force Automation features of Clari (legacy product) and Copper CRM
    Feature
    Clari (legacy product)
    -
    Ratings
    Copper CRM
    5.5
    61 Ratings
    35% below category average
    Customer data management / contact management00 Ratings7.359 Ratings
    Workflow management00 Ratings7.357 Ratings
    Territory management00 Ratings5.04 Ratings
    Opportunity management00 Ratings8.456 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings7.261 Ratings
    Contract management00 Ratings5.29 Ratings
    Quote & order management00 Ratings2.07 Ratings
    Interaction tracking00 Ratings6.057 Ratings
    Channel / partner relationship management00 Ratings1.07 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Clari (legacy product) and Copper CRM
    Feature
    Clari (legacy product)
    -
    Ratings
    Copper CRM
    1.4
    10 Ratings
    138% below category average
    Case management00 Ratings1.29 Ratings
    Call center management00 Ratings1.55 Ratings
    Help desk management00 Ratings1.67 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Clari (legacy product) and Copper CRM
    Feature
    Clari (legacy product)
    -
    Ratings
    Copper CRM
    5.7
    47 Ratings
    30% below category average
    Lead management00 Ratings6.944 Ratings
    Email marketing00 Ratings4.537 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Clari (legacy product) and Copper CRM
    Feature
    Clari (legacy product)
    -
    Ratings
    Copper CRM
    5.9
    58 Ratings
    26% below category average
    Task management00 Ratings8.656 Ratings
    Billing and invoicing management00 Ratings1.75 Ratings
    Reporting00 Ratings7.452 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Clari (legacy product) and Copper CRM
    Feature
    Clari (legacy product)
    -
    Ratings
    Copper CRM
    7.7
    54 Ratings
    1% above category average
    Forecasting00 Ratings7.337 Ratings
    Pipeline visualization00 Ratings8.551 Ratings
    Customizable reports00 Ratings7.346 Ratings
    Customization
    Comparison of Customization features of Clari (legacy product) and Copper CRM
    Feature
    Clari (legacy product)
    -
    Ratings
    Copper CRM
    4.4
    57 Ratings
    54% below category average
    Custom fields00 Ratings7.356 Ratings
    Custom objects00 Ratings3.412 Ratings
    Scripting environment00 Ratings4.13 Ratings
    API for custom integration00 Ratings3.036 Ratings
    Security
    Comparison of Security features of Clari (legacy product) and Copper CRM
    Feature
    Clari (legacy product)
    -
    Ratings
    Copper CRM
    8.3
    49 Ratings
    1% below category average
    Single sign-on capability00 Ratings8.712 Ratings
    Role-based user permissions00 Ratings7.948 Ratings
    Social CRM
    Comparison of Social CRM features of Clari (legacy product) and Copper CRM
    Feature
    Clari (legacy product)
    -
    Ratings
    Copper CRM
    2.0
    12 Ratings
    116% below category average
    Social data00 Ratings2.012 Ratings
    Social engagement00 Ratings2.07 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Clari (legacy product) and Copper CRM
    Feature
    Clari (legacy product)
    -
    Ratings
    Copper CRM
    2.6
    39 Ratings
    97% below category average
    Marketing automation00 Ratings4.239 Ratings
    Compensation management00 Ratings1.01 Ratings
    Platform
    Comparison of Platform features of Clari (legacy product) and Copper CRM
    Feature
    Clari (legacy product)
    -
    Ratings
    Copper CRM
    8.3
    49 Ratings
    9% above category average
    Mobile access00 Ratings8.349 Ratings
    Best Alternatives
    Clari (legacy product)Copper
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    HubSpot Data Hub
    Score8.2 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    GTM Studio Powered by ZoomInfo
    Score8.1 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    GTM Studio Powered by ZoomInfo
    Score8.1 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Clari (legacy product)Copper
    Likelihood to Recommend
    8.5
    (38 ratings)
    8.7
    (64 ratings)
    Likelihood to Renew
    10.0
    (3 ratings)
    8.2
    (1 ratings)
    Usability
    8.2
    (16 ratings)
    8.7
    (54 ratings)
    Availability
    8.5
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.6
    (7 ratings)
    8.2
    (12 ratings)
    In-Person Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.6
    (4 ratings)
    -
    (0 ratings)
    Configurability
    9.0
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.0
    (1 ratings)
    -
    (0 ratings)
    Data Sharing and Collaboration
    9.4
    (3 ratings)
    -
    (0 ratings)
    Data Sources
    9.2
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    8.5
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    9.5
    (2 ratings)
    -
    (0 ratings)
    Professional Services
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.0
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    Clari (legacy product)Copper
    Likelihood to Recommend
    Discontinued Products
    We use Clari as the primary way to manage our sales business, our opportunities, and our forecasting. Clari provides a very clean, digestible, and easy to manipulate format to view and manage all of the Salesforce information. The fact that Clari is able to provide an easily customizable set of columns and groups, coupled with the ability to write back to Salesforce is fantastic. Anyone in a mature sales organization will find Clari highly effective at helping manage their funnel of opportunities and their business.
    Incentivized
    Read full review
    Copper
    If you need to track contract expiration dates of your clients or your prospects that you're trying to sell - Copper is your tool. If you want to track specific products, solutions, vendors, etc. Copper can do it. I use it to track many brands of IT products and services with the use of custom fields to track which prospects/clients have any number of these items. Rather than taking notes, I can select the product from a drop down list that I created VERY EASILY within Copper.
    Read full review
    Pros
    Discontinued Products
    • Creates call summary and add them in created tags to help us to targeted monitoring.
    • Help us create battlecards that agents can use on live calls.
    • Help us create library and playbook of good and bad calls for training.
    • Help us provide a call overview by team.
    Incentivized
    Read full review
    Copper
    • Allows for contacts to be synced and organized directly from Gmail.
    • Gives a flexible style and customizable settings to match our company's specific needs.
    • Does a great job of helping us keep track of projects. We easily created a customized "Status" field with several status options that help us update the many phases of our project.
    Incentivized
    Read full review
    Cons
    Discontinued Products
    • Sometimes we'll update everything and it won't save so GTM teams have to do it again. Not sure if it's whenever we do platform updates.
    • As a manager I'm not able to reorder my teams names in the rows. I have to ask our Admin to sort A-Z which is time wasted
    Incentivized
    Read full review
    Copper
    • Window change: for mobile - when you tap on a card from a pipeline it takes you to the lead’s basic info. I wish it would immediately just open all activities so I can quick see notes
    • I usually use Copper on the go. When you open the Copper app, it immediately opens a collab window. I wish it had some sort of easy dashboard….plus a notes area. I open Copper on mobile to quickly search for someone’s name or to take quick notes from a sales meeting
    Read full review
    Likelihood to Renew
    Discontinued Products
    I will renew my Clari Subscription for many reasons. 1. Streamlines Sales - Clari automates many manual tasks like note-taking and transcripts. This frees my sales team so they can focus on closing deals. 2. Increased customer retention - Clari helps me identify potential churn risks and take proactive measures. 3. AI-Driven Insights
    Incentivized
    Read full review
    Copper
    It is good value for money
    Incentivized
    Read full review
    Usability
    Discontinued Products
    Clari's UI does not resonate with new users. The backend query updating takes quite long time to update. Lots of fixes are needed without answers or solutions offered by the Clari team. If set up correctly with clear recommendations from the Clari team, all the previous issues may be resolved, however the usability is tied closely to set up.
    Incentivized
    Read full review
    Copper
    Copper is simple to use and it's simple to figure out the additional functionality you may need or want to use. There are a lot of support articles and the support itself is great. But it's also fairly simple to figure out on your own. It integrates easily with Google Workspace as well.
    Incentivized
    Read full review
    Reliability and Availability
    Discontinued Products
    becasue end of year or around end of Q due to background changes my total number dissapear and make it hard in that week to see forecast numbers accurate
    Incentivized
    Read full review
    Copper
    No answers on this topic
    Performance
    Discontinued Products
    It always performs well and make sure i am good at what i need to do
    Incentivized
    Read full review
    Copper
    No answers on this topic
    Support Rating
    Discontinued Products
    Clari is very willing to jump in and build out use cases. They will work to do anything for you. That said, their follow up is not great. We have had to reach out for follow up several times on a project, which is still not complete. I wish they taught us how to complete what we want, rather than doing it in house for us
    Incentivized
    Read full review
    Copper
    There have been a few times when I contacted the "help desk" or "support team" and they just told me to watch a video or join a seminar to learn what I am looking to do. I would have expected someone to take a few minutes and literally walk me through the steps one by one until either I figured it out or accomplished the goal of my request.
    Read full review
    In-Person Training
    Discontinued Products
    We had one session of in-person training conducted in our office.
    Incentivized
    Read full review
    Copper
    No answers on this topic
    Online Training
    Discontinued Products
    Clari has good training materials, videos, and documentation.
    Incentivized
    Read full review
    Copper
    No answers on this topic
    Implementation Rating
    Discontinued Products
    No more the better there is a plan and technical support the business needs and functionalities can be created for the company to use it like that
    Incentivized
    Read full review
    Copper
    No answers on this topic
    Alternatives Considered
    Discontinued Products
    At the time of selection, Clari was a more mature product than Xactly Forecasting. We did not want to experience growing pains with Xactly. Pipeline Inspection from SFDC was just becoming available. We had already selected Clari before we learned about Pipeline Inspection.
    Incentivized
    Read full review
    Copper
    We selected Copper over these other CRMs mainly because of its ability to integrate with Google Workspace. Members of our team have used Salesforce in the past and found it to be a nightmare to work with/on. Candidly, Copper doesn't fill all of our needs so we supplement that with the use of Asana.
    Incentivized
    Read full review
    Scalability
    Discontinued Products
    Due to system error in metrics in SFDC sometimes i need to manually add numbers to my forecast that do not show up in clari
    Incentivized
    Read full review
    Copper
    No answers on this topic
    Professional Services
    Discontinued Products
    I believe the services provided to our company were always good to help with installing and improving the product
    Incentivized
    Read full review
    Copper
    No answers on this topic
    Return on Investment
    Discontinued Products
    • I no longer spend hours reconciling spreadsheets or guessing which opportunities are real - Clari shows me exactly where to focus to drive results.
    • I have consistently hit my quota the last 3 quarters thanks to Clari's precision and detailed insights.
    Incentivized
    Read full review
    Copper
    • Copper has simplified our CRM and makes it easy for the sales team to keep track of leads and opportunities.
    • Copper has allowed us to save money as it is a fairly competitively priced platform.
    • Copper has simplified our workflow, allowing us to work more efficiently and save time from tedious data entry.
    Incentivized
    Read full review
    ScreenShots