What users are saying about
9 Ratings
23 Ratings
9 Ratings
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Score 8 out of 100
23 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Claritysoft

Great software for keeping track of things you've done or need to do with certain customers or potential customers.
Reagan Reed | TrustRadius Reviewer

Vtiger

I would rate Vtiger with 9/10 simply because:
  • It is fast
  • It s easy to use
  • It gets updated quite often with new features
  • It is very customizable
Miguel Nuñez | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Claritysoft
8.6
Vtiger
7.7
Customer data management / contact management
Claritysoft
9.3
Vtiger
8.4
Workflow management
Claritysoft
9.0
Vtiger
6.8
Territory management
Claritysoft
8.3
Vtiger
Opportunity management
Claritysoft
8.8
Vtiger
6.9
Integration with email client (e.g., Outlook or Gmail)
Claritysoft
8.5
Vtiger
7.6
Quote & order management
Claritysoft
7.5
Vtiger
7.6
Interaction tracking
Claritysoft
9.0
Vtiger
9.6
Channel / partner relationship management
Claritysoft
8.3
Vtiger
Contract management
Claritysoft
Vtiger
7.2

Customer Service & Support

Claritysoft
10.0
Vtiger
8.1
Help desk management
Claritysoft
10.0
Vtiger
8.5
Case management
Claritysoft
Vtiger
7.7

Marketing Automation

Claritysoft
8.8
Vtiger
9.4
Lead management
Claritysoft
8.8
Vtiger
9.2
Email marketing
Claritysoft
8.8
Vtiger
9.6

CRM Project Management

Claritysoft
9.2
Vtiger
8.7
Task management
Claritysoft
10.0
Vtiger
8.0
Billing and invoicing management
Claritysoft
9.0
Vtiger
9.2
Reporting
Claritysoft
8.5
Vtiger
9.0

CRM Reporting & Analytics

Claritysoft
9.3
Vtiger
9.5
Forecasting
Claritysoft
9.0
Vtiger
9.0
Pipeline visualization
Claritysoft
9.0
Vtiger
10.0
Customizable reports
Claritysoft
10.0
Vtiger
9.6

Customization

Claritysoft
8.8
Vtiger
7.9
Custom fields
Claritysoft
8.7
Vtiger
7.9
Custom objects
Claritysoft
8.3
Vtiger
8.5
API for custom integration
Claritysoft
9.3
Vtiger
7.2

Security

Claritysoft
9.0
Vtiger
8.6
Single sign-on capability
Claritysoft
8.5
Vtiger
Role-based user permissions
Claritysoft
9.5
Vtiger
8.6

Platform

Claritysoft
6.5
Vtiger
5.4
Mobile access
Claritysoft
6.5
Vtiger
5.4

Social CRM

Claritysoft
Vtiger
6.0
Social engagement
Claritysoft
Vtiger
6.0

Pros

Claritysoft

  • Claritysoft is a low-cost solution for smaller companies to be able to keep up with leads and customers.
  • It also is great for having one depository for quotes and opportunities you and your company are working on.
  • The marketing function seems to also work really well for sending out and tracking email campaigns.
Dwayne Tharp | TrustRadius Reviewer

Vtiger

  • Automatic Updates - Notifications when updates are made to projects helps all parties stay on task and understand where each project stands in terms of completion.
  • Flexibility and Customization - We have been successful in customizing the different fields in vTiger to match our specific needs, whether in the sales section, tickets section, and projects section.
  • Reporting - The ability to create customized reports is great and very useful to management to understand areas that may need attention.
  • Support - If you have a question, the vTiger support team is outstanding in terms of responses and ensuring that your issues is resolved. In addition, they are frequently releasing updates and upgrades to the product.
Geoff Yeagley | TrustRadius Reviewer

Cons

Claritysoft

  • Needs to have the ability to be able to change accounts, opportunities, leads, and contacts over to another rep without having to go into each field separately--this is extremely time-consuming.
  • Would like to see each page be able to bring up more then 100 clients at a time.
Pamela Elliott | TrustRadius Reviewer

Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Ellen Evans | TrustRadius Reviewer

Support Rating

Claritysoft

No score
No answers yet
No answers on this topic

Vtiger

Vtiger 9.0
Based on 1 answer
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen | TrustRadius Reviewer

Alternatives Considered

Claritysoft

Claritysoft's emails are much easier to use since Salesforce is in the middle of switching from Classic to Lightning. Also, Salesforce does not have a native group edit option. Claritysoft is much more data driven and you can use all functions of Excel to customize reports. However, Claritysoft does not have as many third-party add-on options compared to Salesforce's app exchange.
Joshua Day | TrustRadius Reviewer

Vtiger

The selection of Vtiger as CRM wasn't on my hands. The decision was made before I arrived to the company. Nevertheless, I know that the pricing was one of the main reasons and the overall performance of Vtiger. It was feature on the top of Gartner's Magic Quadrant. And the reviews were very helpful
Nomar Norono | TrustRadius Reviewer

Return on Investment

Claritysoft

  • Our previous application did not offer the data details that recently became oftenly asked for by our client. This would cause long waits to build out reporting function via a supportive application. With Claritysoft, we have been able to build internally, reports asked for by the client, as well as offer other reports our client had not thought of. It's ROI is continues to grow week to week it seems.
  • The interaction with the Outlook client in our environment has been less than impressive, but that may be indicative of the parameters and not the fault of the application.
  • Setting up accounts, laying permissions and roles, has been a night and day, positive change, compared to our predecessor.
Ryan Weller | TrustRadius Reviewer

Vtiger

  • The reasonable cost and integrated features have made our sales process much more efficient than disparate CMR, email campaign, quoting, invoicing, and payment systems.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Claritysoft

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Claritysoft Editions & Modules

Edition
Claritysoft$39.001
  1. Per Month Per User
Additional Pricing Details

Vtiger

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10*

* / user / month

Vtiger Editions & Modules

Edition
Sales Starter$101
Sales Professional$201
Support Starter$101
Support Professional$201
Ultimate$301
  1. / user / month
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.

Rating Summary

Likelihood to Recommend

Claritysoft
8.4
Vtiger
7.6

Support Rating

Claritysoft
Vtiger
9.0

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