What users are saying about
13 Ratings
31 Ratings
13 Ratings
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Score 6.2 out of 100
31 Ratings
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Score 7.9 out of 100

Feature Set Ratings

  • Claritysoft ranks higher in 2 feature sets: Customer Service & Support, Platform
  • Vtiger ranks higher in 5 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization
  • Claritysoft and Vtiger are tied in 1 feature set: Security

Sales Force Automation

8.6

Claritysoft

86%
10.0

Vtiger

100%
Vtiger ranks higher in 7/9 features

Customer data management / contact management

9.3
93%
5 Ratings
10.0
100%
8 Ratings

Workflow management

9.0
90%
4 Ratings
10.0
100%
8 Ratings

Territory management

8.2
82%
4 Ratings
N/A
0 Ratings

Opportunity management

8.8
88%
5 Ratings
10.0
100%
8 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.5
85%
5 Ratings
10.0
100%
8 Ratings

Quote & order management

7.5
75%
5 Ratings
10.0
100%
6 Ratings

Interaction tracking

9.0
90%
5 Ratings
10.0
100%
6 Ratings

Channel / partner relationship management

8.2
82%
4 Ratings
N/A
0 Ratings

Contract management

N/A
0 Ratings
10.0
100%
6 Ratings

Customer Service & Support

10.0

Claritysoft

100%
9.5

Vtiger

95%
Claritysoft ranks higher in 1/2 features

Help desk management

10.0
100%
3 Ratings
9.0
90%
6 Ratings

Case management

N/A
0 Ratings
10.0
100%
6 Ratings

Marketing Automation

8.8

Claritysoft

88%
10.0

Vtiger

100%
Vtiger ranks higher in 2/2 features

Lead management

8.8
88%
4 Ratings
10.0
100%
6 Ratings

Email marketing

8.8
88%
4 Ratings
10.0
100%
6 Ratings

CRM Project Management

9.2

Claritysoft

92%
10.0

Vtiger

100%
Vtiger ranks higher in 3/3 features

Task management

10.0
100%
4 Ratings
10.0
100%
6 Ratings

Billing and invoicing management

9.0
90%
3 Ratings
10.0
100%
7 Ratings

Reporting

8.5
85%
5 Ratings
10.0
100%
7 Ratings

CRM Reporting & Analytics

9.4

Claritysoft

94%
9.7

Vtiger

97%
Vtiger ranks higher in 2/3 features

Forecasting

9.0
90%
4 Ratings
10.0
100%
6 Ratings

Pipeline visualization

9.0
90%
4 Ratings
10.0
100%
6 Ratings

Customizable reports

10.0
100%
4 Ratings
9.0
90%
7 Ratings

Customization

8.8

Claritysoft

88%
9.3

Vtiger

93%
Vtiger ranks higher in 2/3 features

Custom fields

8.7
87%
5 Ratings
9.0
90%
8 Ratings

Custom objects

8.3
83%
4 Ratings
10.0
100%
7 Ratings

API for custom integration

9.4
94%
4 Ratings
9.0
90%
6 Ratings

Security

9.0

Claritysoft

90%
9.0

Vtiger

90%
Claritysoft ranks higher in 2/2 features

Single sign-on capability

8.5
85%
5 Ratings
N/A
0 Ratings

Role-based user permissions

9.5
95%
5 Ratings
9.0
90%
8 Ratings

Platform

6.5

Claritysoft

65%
5.0

Vtiger

50%
Claritysoft ranks higher in 1/1 features

Mobile access

6.5
65%
4 Ratings
5.0
50%
5 Ratings

Social CRM

Claritysoft

Feature Set Not Supported
N/A
10.0

Vtiger

100%
Vtiger ranks higher in 1/1 features

Social engagement

N/A
0 Ratings
10.0
100%
5 Ratings

Attribute Ratings

  • Vtiger is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.3

Claritysoft

73%
5 Ratings
10.0

Vtiger

100%
8 Ratings

Usability

Claritysoft

N/A
0 Ratings
10.0

Vtiger

100%
1 Rating

Support Rating

Claritysoft

N/A
0 Ratings
10.0

Vtiger

100%
3 Ratings

Likelihood to Recommend

Claritysoft

Great software for keeping track of things you've done or need to do with certain customers or potential customers.
Read full review

Vtiger

vTiger packs a ton of functionality and capability, but the challenge is getting there. In today's day where everyone is doing more with less, having a solution that meets a couple specific needs and does that well is essential. To me, at times I feel as though vTiger is trying to be a "jack of all trades" solution which ultimately ends up making it more confusing to use. However, on the flip side of that, if you take the time to learn everything about vTiger, I am sure it is an awesome tool but there is a learning curve associated with it. Finally, I would like to see more integrations with other vendors moving forward so if we cannot use vTiger for everything, at least it would have the ability to "talk" with other programs.
Read full review

Pros

Claritysoft

  • Claritysoft is a low-cost solution for smaller companies to be able to keep up with leads and customers.
  • It also is great for having one depository for quotes and opportunities you and your company are working on.
  • The marketing function seems to also work really well for sending out and tracking email campaigns.
Read full review

Vtiger

  • User-friendly interface.
  • Reliable tracking system and alerts to maintain overall control of the proceses.
  • Meets all the needs of the average company.
Read full review

Cons

Claritysoft

  • Needs to have the ability to be able to change accounts, opportunities, leads, and contacts over to another rep without having to go into each field separately--this is extremely time-consuming.
  • Would like to see each page be able to bring up more then 100 clients at a time.
Read full review

Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Read full review

Pricing Details

Claritysoft

Starting Price

$39 per month

Editions & Modules

Claritysoft editions and modules pricing
EditionModules
Claritysoft$39.001

Footnotes

  1. Per Month Per User

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Vtiger

Starting Price

$28 per month per user

Editions & Modules

Vtiger editions and modules pricing
EditionModules
One Professional - Standard$421
One Enterprise - Standard$582
One Professional - Single App$283
One Enterprise - Single App$424

Footnotes

  1. per month per user
  2. per month per user
  3. per month per user
  4. per month per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional $10

Additional Details

Discounts are provided for both annual subscriptions, and for high volume users.

Usability

Claritysoft

No answers on this topic

Vtiger

I love this CRM, very user friendly. Not conflict and easy to generate the date for reporting.
Read full review

Support Rating

Claritysoft

No answers on this topic

Vtiger

It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Read full review

Alternatives Considered

Claritysoft

Claritysoft's emails are much easier to use since Salesforce is in the middle of switching from Classic to Lightning. Also, Salesforce does not have a native group edit option. Claritysoft is much more data driven and you can use all functions of Excel to customize reports. However, Claritysoft does not have as many third-party add-on options compared to Salesforce's app exchange.
Read full review

Vtiger

VTiger had better overall cost and native capabilities that other solutions lacked. We used Nutshell CRM for over a year. It was a very efficient contact management system, but it seemed that if we needed to do anything but record contacts, we had to use an add-on. We spent a lot of time exporting and importing between different services. Quoting, invoicing, and payments all had to be manually transferred to our accounting system. It was very frustrating
Read full review

Return on Investment

Claritysoft

  • Our previous application did not offer the data details that recently became oftenly asked for by our client. This would cause long waits to build out reporting function via a supportive application. With Claritysoft, we have been able to build internally, reports asked for by the client, as well as offer other reports our client had not thought of. It's ROI is continues to grow week to week it seems.
  • The interaction with the Outlook client in our environment has been less than impressive, but that may be indicative of the parameters and not the fault of the application.
  • Setting up accounts, laying permissions and roles, has been a night and day, positive change, compared to our predecessor.
Read full review

Vtiger

  • Integration Across the Organization - What started out as just a CRM tool for sales is now being used for ticket management and project management.
  • Steep Learning Curve - It is not as intuitive out of the box and really requires a dedicated person to be a vTiger expert which can be challenging and time consuming.
  • Reliability - Sometimes features that worked yesterday don't work today, thus causing more time to complete the same exact task that was done previously. The thing that comes to mind specifically is the main search box as 1/2 the time it works, 1/2 the time it doesn't work.
Read full review

Screenshots

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