What users are saying about
2 Ratings
18 Ratings
2 Ratings
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Score 6.6 out of 100
18 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

cleverbridge

Cleverbridge is well-suited for big companies that have a client base and want to start online. If you have a wide range of products, and you sell worldwide--where different languages and different settings are needed for each region--then Cleverbridge is good solution. If you just want to start selling with limited stock and with couple of product types only in one region, then it's not good idea to begin with Cleverbridge.
Madina Mukhamedova | TrustRadius Reviewer

Recurly

I haven't used any other platform similar to Recurly, however, I can confidently claim Recurly to be a great tool because it makes work so easy, gives great insights for the marketing team and makes all the metrics easily readable for the management. This is one of the complete platforms which handles end to end work.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

cleverbridge
7.9
Recurly
Product catalog & listings
cleverbridge
8.0
Recurly
Product management
cleverbridge
8.0
Recurly
Bulk product upload
cleverbridge
6.3
Recurly
Branding
cleverbridge
6.3
Recurly
Mobile storefront
cleverbridge
8.3
Recurly
Product variations
cleverbridge
9.3
Recurly
Website integration
cleverbridge
8.3
Recurly
Visual customization
cleverbridge
8.0
Recurly
CMS
cleverbridge
8.7
Recurly

Online Shopping Cart

cleverbridge
8.7
Recurly
Abandoned cart recovery
cleverbridge
8.0
Recurly
Checkout user experience
cleverbridge
9.3
Recurly

Online Payment System

cleverbridge
9.7
Recurly
eCommerce security
cleverbridge
9.7
Recurly

eCommerce Marketing

cleverbridge
8.2
Recurly
Promotions & discounts
cleverbridge
8.3
Recurly
Personalized recommendations
cleverbridge
7.3
Recurly
SEO
cleverbridge
9.0
Recurly

eCommerce Business Management

cleverbridge
8.8
Recurly
Multi-site management
cleverbridge
8.3
Recurly
Order processing
cleverbridge
10.0
Recurly
Inventory management
cleverbridge
9.3
Recurly
Shipping
cleverbridge
9.0
Recurly
Custom functionality
cleverbridge
7.3
Recurly

Pros

cleverbridge

  • Excellent partnet
  • Terrific at subscription software
  • Excellent security and uptime
Anonymous | TrustRadius Reviewer

Recurly

  • Recurly is very easy to use. Their UI is very clean and intuitive, so my staff has no problem understanding how to handle payments in Recurly. They just released a new UI, which is currently in Beta, but does an even better job making the user experience great.
  • Recurly really helps reduce the time involved in collecting payment from a client. They have a dunning process which detects when a transaction has failed, and automatically re-tries running the payment several times before giving up. Recurly gives you full flexibility on how the dunning process works, including the ability to send your client payment declined notifications every few days to inspire them to update their payment info.
  • Recurly just added a new feature which can automatically update credit card information from clients whose card has expired. They ping the credit card company (visa, MC, AMEX, Discover) to retrieve new card information for cards who have just gone past their expiration dates. This is extremely handy, and has reduced the number of times we've had to contact our client to get updated billing information.
  • Recurly has excellent customer service. You can chat with an agent and receive an instant reply to your questions. I love this.
Mark Sorenson | TrustRadius Reviewer

Cons

cleverbridge

  • Because of the many different settings, it becomes hard sometimes to set everything up
  • The slow system can take up to 10 seconds to save something
Madina Mukhamedova | TrustRadius Reviewer

Recurly

  • I would like it if an agent accessed Recurly for any reason that it tracks it using the agent's name or login information.
  • The time stamp on refunds processed can be confusing as it sometimes shows midnight when we don't, as such, I would like to see a change in that.
  • Would like if the report for transitioned showed who completed the transition.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

cleverbridge

No score
No answers yet
No answers on this topic

Recurly

Recurly 7.5
Based on 2 answers
I believe we would continue to use Recurly because they have shown that they are continually improving their software, and they listen to their customers
Anonymous | TrustRadius Reviewer

Usability

cleverbridge

cleverbridge 8.0
Based on 1 answer
Usability is native, but the system is complex. It has a knowledge base, but who reads that, right? So without explanation, sometimes it's hard to understand how to move and set things. But as soon as you get it, it's not a problem anymore. There are 2 major things, which keeps me from giving a higher score: 1 - Delay in time when making changes; can take up to 2 sec when opening a product, and 10 secs when saving a product update. When you do several updates, it is time consuming; 2 - A lot of settings, which also in the end becomes time consuming.
Madina Mukhamedova | TrustRadius Reviewer

Recurly

No score
No answers yet
No answers on this topic

Support Rating

cleverbridge

No score
No answers yet
No answers on this topic

Recurly

Recurly 10.0
Based on 1 answer
They have always been quick to respond and help. I love their chat feature at the bottom right-hand corner of the platform.
Mae Ports | TrustRadius Reviewer

Alternatives Considered

cleverbridge

DR Waco e screwed up the company when we worked with them - they didn’t like customers - I know that sounds odd but it was true and their software was dreadful
Anonymous | TrustRadius Reviewer

Recurly

Ease of use but also its what was here when I got here. I think they are the easiest quickest choice in our market but I honestly do not have a lot of experience with their competitors. I think they are a decent choice but its possible better choices exist- but if they fit your budget and your needs are very similar for each deal they make sense.
Anonymous | TrustRadius Reviewer

Return on Investment

cleverbridge

  • We couldn’t have done this on our own
  • They provided cost-effective eCommerce for us
Anonymous | TrustRadius Reviewer

Recurly

  • Providing an interface for our subscribers to manage their own accounts has simplified our business tremendously. This alone has freed up hours of our staff's time each day.
  • Many customers receive new credit cards due to expiration or fraud. The time we spent in updating this information prior to using Recurly's Revenue Recovery feature versus now is significant.
Paul Ellul | TrustRadius Reviewer

Pricing Details

cleverbridge

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

cleverbridge Editions & Modules

Additional Pricing Details

Recurly

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Recurly Editions & Modules

Edition
Core149 + 0.9% of revenue1
ProfessionalContact sales team
EliteContact sales team
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

cleverbridge
6.6
Recurly
9.3

Likelihood to Renew

cleverbridge
Recurly
7.5

Usability

cleverbridge
8.0
Recurly

Support Rating

cleverbridge
Recurly
10.0

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