What users are saying about
3 Ratings
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Top Rated
116 Ratings
3 Ratings
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Score 6 out of 100

SAP Commerce Cloud

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Top Rated
116 Ratings
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Score 8.2 out of 100

Feature Set Ratings

  • cleverbridge ranks higher in 3 feature sets: Online Payment System, eCommerce Marketing, eCommerce Business Management
  • SAP Commerce Cloud ranks higher in 2 feature sets: Online Storefront, Online Shopping Cart

Online Storefront

7.9

cleverbridge

79%
8.1

SAP Commerce Cloud

81%
SAP Commerce Cloud ranks higher in 5/9 features

Product catalog & listings

8.0
80%
2 Ratings
8.5
85%
37 Ratings

Product management

8.0
80%
2 Ratings
8.5
85%
38 Ratings

Bulk product upload

6.3
63%
2 Ratings
8.3
83%
38 Ratings

Branding

6.3
63%
2 Ratings
7.8
78%
37 Ratings

Mobile storefront

8.3
83%
2 Ratings
7.1
71%
36 Ratings

Product variations

9.4
94%
2 Ratings
8.9
89%
38 Ratings

Website integration

8.3
83%
2 Ratings
8.8
88%
38 Ratings

Visual customization

8.0
80%
2 Ratings
7.8
78%
36 Ratings

CMS

8.7
87%
2 Ratings
7.4
74%
37 Ratings

Online Shopping Cart

8.7

cleverbridge

87%
9.1

SAP Commerce Cloud

91%
cleverbridge ranks higher in 1/2 features

Abandoned cart recovery

8.0
80%
2 Ratings
9.5
95%
15 Ratings

Checkout user experience

9.4
94%
2 Ratings
8.6
86%
36 Ratings

Online Payment System

9.7

cleverbridge

97%
9.2

SAP Commerce Cloud

92%
cleverbridge ranks higher in 1/1 features

eCommerce security

9.7
97%
2 Ratings
9.2
92%
33 Ratings

eCommerce Marketing

8.2

cleverbridge

82%
7.8

SAP Commerce Cloud

78%
cleverbridge ranks higher in 2/3 features

Promotions & discounts

8.3
83%
2 Ratings
9.0
90%
37 Ratings

Personalized recommendations

7.3
73%
2 Ratings
7.1
71%
35 Ratings

SEO

9.0
90%
1 Rating
7.3
73%
33 Ratings

eCommerce Business Management

8.8

cleverbridge

88%
8.4

SAP Commerce Cloud

84%
cleverbridge ranks higher in 3/5 features

Multi-site management

8.3
83%
2 Ratings
9.3
93%
37 Ratings

Order processing

10.0
100%
2 Ratings
9.1
91%
37 Ratings

Inventory management

9.4
94%
2 Ratings
8.2
82%
33 Ratings

Shipping

9.0
90%
1 Rating
7.9
79%
35 Ratings

Custom functionality

7.3
73%
2 Ratings
7.6
76%
38 Ratings

Attribute Ratings

  • SAP Commerce Cloud is rated higher in 2 areas: Likelihood to Recommend, Usability

Likelihood to Recommend

6.6

cleverbridge

66%
2 Ratings
8.4

SAP Commerce Cloud

84%
43 Ratings

Likelihood to Renew

cleverbridge

N/A
0 Ratings
10.0

SAP Commerce Cloud

100%
1 Rating

Usability

8.0

cleverbridge

80%
1 Rating
9.0

SAP Commerce Cloud

90%
2 Ratings

Support Rating

cleverbridge

N/A
0 Ratings
9.6

SAP Commerce Cloud

96%
6 Ratings

Implementation Rating

cleverbridge

N/A
0 Ratings
8.0

SAP Commerce Cloud

80%
2 Ratings

Product Scalability

cleverbridge

N/A
0 Ratings
7.7

SAP Commerce Cloud

77%
21 Ratings

Likelihood to Recommend

cleverbridge

Cleverbridge is well-suited for big companies that have a client base and want to start online. If you have a wide range of products, and you sell worldwide--where different languages and different settings are needed for each region--then Cleverbridge is good solution. If you just want to start selling with limited stock and with couple of product types only in one region, then it's not good idea to begin with Cleverbridge.
Madina Mukhamedova | TrustRadius Reviewer

SAP Commerce Cloud

  • As per my experience, SAP Commerce Cloud is built on Java and Spring which is an open technology and widely used. Any developer who knows programming can learn and adopt it easily.
  • SAP Commerce Cloud has added new features and eased the life of developers by giving an easy way to customize Backoffice Cockpit very easily. So as per business requirements, we can customize it easily.
  • One of my best experiences is with Search Functionality like adaptive search and giving way to customize filtering search results for specific customers.
  • And one of the big reasons is that SAP Commerce Cloud is widely used by many customers and SAP Commerce Cloud is the leader in this area so always a hot technology.
Anonymous | TrustRadius Reviewer

Pros

cleverbridge

  • Excellent partnet
  • Terrific at subscription software
  • Excellent security and uptime
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud

  • New technologies. One of the reasons that I like the platform is that it's in constant improvement. It feels like some of the competitors are bloated and slow to adopt new features in comparison.
  • Wide range of features. Many out of the box features for common commerce paradigms.
  • Scaleability. We have had no issues of scalability even at what we feel are high volumes of traffic.
Anonymous | TrustRadius Reviewer

Cons

cleverbridge

  • Because of the many different settings, it becomes hard sometimes to set everything up
  • The slow system can take up to 10 seconds to save something
Madina Mukhamedova | TrustRadius Reviewer

SAP Commerce Cloud

  • Though there is an online community presence for support, it is not as strong as other platforms I have used.
  • The Content Management System though functional is a bit dated and can be difficult for non technical business owners to manage. Other industry leading CMS solutions are generally used in conjunction with Hybris in my experience.
  • Product indexing and search also is not up to industry leaders, used another product in conjunction with hybris to accomplish this business need.
Carter Lathrop | TrustRadius Reviewer

Pricing Details

cleverbridge

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

SAP Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

cleverbridge

No score
No answers yet
No answers on this topic

SAP Commerce Cloud

SAP Commerce Cloud 10.0
Based on 1 answer
I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
Erin Riggers | TrustRadius Reviewer

Usability

cleverbridge

cleverbridge 8.0
Based on 1 answer
Usability is native, but the system is complex. It has a knowledge base, but who reads that, right? So without explanation, sometimes it's hard to understand how to move and set things. But as soon as you get it, it's not a problem anymore. There are 2 major things, which keeps me from giving a higher score: 1 - Delay in time when making changes; can take up to 2 sec when opening a product, and 10 secs when saving a product update. When you do several updates, it is time consuming; 2 - A lot of settings, which also in the end becomes time consuming.
Madina Mukhamedova | TrustRadius Reviewer

SAP Commerce Cloud

SAP Commerce Cloud 9.0
Based on 2 answers
The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
zahit bogus | TrustRadius Reviewer

Support Rating

cleverbridge

No score
No answers yet
No answers on this topic

SAP Commerce Cloud

SAP Commerce Cloud 9.6
Based on 6 answers
We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
zahit bogus | TrustRadius Reviewer

Implementation Rating

cleverbridge

No score
No answers yet
No answers on this topic

SAP Commerce Cloud

SAP Commerce Cloud 8.0
Based on 2 answers
I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
Erin Riggers | TrustRadius Reviewer

Alternatives Considered

cleverbridge

DR Waco e screwed up the company when we worked with them - they didn’t like customers - I know that sounds odd but it was true and their software was dreadful
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud

This is more customizable than its competitors and is much more customizable and possesses greater flexibility as well as a multi-channel environment for flexibility in its delivery. It comes with Out of The Box setup for B2B, B2C, Telecom, Utility, Marketplace, and Chinese-based accelerators that quickly enable us to have a fully grown eCommerce system at our disposal.
Sumit Bisht | TrustRadius Reviewer

Scalability

cleverbridge

No score
No answers yet
No answers on this topic

SAP Commerce Cloud

SAP Commerce Cloud 7.7
Based on 21 answers
Generally, I've been very happy with SAP Commerce Cloud. I feel like it's a good solution for enterprise-level companies that do a significant volume of e-commerce. I do wish that the CMS was easier to use and that it was easier to integrate with CRM systems.
Anonymous | TrustRadius Reviewer

Return on Investment

cleverbridge

  • We couldn’t have done this on our own
  • They provided cost-effective eCommerce for us
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud

  • because of the ease of using the portal ..more clients are drawn towards the projects based on SAP hybris
  • infrastructure cost is reduced as the manual work is minimized and hence saves both time and energy
  • order values are also increased because of the smooth and efficient management of the storefront
shaurya jain | TrustRadius Reviewer

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