Likelihood to Recommend It was well suited for quick chats. Sometimes a topic over chat can be too complicated and requires a phone call which ClickDesk gives an option for a phone call. It is too specific and limited to conversations. The reason we moved away from this to
Microsoft Teams is because Teams is a more all in one solution. It can do chat, phone calls as well as webinars and screen sharing.
Read full review Our organization chose Qualified over other companies because of how well it helps us connect with prospective customers. It is user-friendly and really helps you not miss out on opportunities with target accounts. Qualified makes it feel like you're working as a team to create opportunities with target accounts. Qualified also provides great customer service. Their team does whatever is needed to make sure we get the assistance we need
Read full review Pros ClickDesk allows account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store. It is compiled of amazing features of the live call, online engagement, communication, and interaction with users or clients on a very professional level. I can easily contact any customer or client easily by just contacting them on the platform which automatically connects to the representative of the relevant area. Read full review Good insight into what product the prospect is interested in Engage the prospect when they are at the researching phase and form a human connection Know when prospects that you are actively targeting are on the website and use that in messaging Read full review Cons We believe ClickDesk has questionable business practices... be careful ClickDesk charged us for services we did not use It was our experience that ClickDesk will not issue a refund after they have charged us for services we did not want. Read full review The UI can be improved with new features. Proper document should be provided and support services. Pricing must be moderate, it's way too high for small scale business. Read full review Alternatives Considered As I mentioned earlier, these competitors are good but they are too complex to manage by a non-tech person. Before deciding to buy clickdesk we tried 4-5 other competitors. Intercom was pretty easy too but also had a considerably complex panel for agents. A few of our departments are not that computer savvy. So we had to pick the easiest service we could find.
Read full review Qualified provides exceptional customer service. He is constantly eager and able to answer all the issues raised, he also offers excellent subscription prices, he is useful for organizing meetings in the sales area, discussions with VIP clients directly from our website.
Read full review Return on Investment Overall pricing is high We can handle our customer's 24-hour basis with multiple agent accounts It makes easier our business productivity Read full review Qualified to increase our sales volumes. Qualified really increases the turnaround time for opportunities on our platform. Qualified helps to prioritize, categorize and communicate with our potential customers at various stages of the buying process. With Qualified our sales team can see who is visiting our website, accessing certain pages and most importantly, connecting with them in vital moments thanks to the tool's conversational sales and marketing platform. We can track your interests, lead you to the right person, set up meetings, and move further up the sales cycle using this channel. Leads are now automatically integrated into our CRM, eliminating administrative effort and bringing our sales teams closer to our customers than ever before. Read full review ScreenShots