ClickDesk vs. Tumblr

It was well suited for quick chats. Sometimes a topic over chat can be too complicated and requires a phone call which ClickDesk gives an option for a phone call. It is too specific and limited to conversations. The reason we moved away from this to Microsoft Teams is because Teams is a more all in one solution. It can do chat, phone calls as well as webinars and screen sharing.

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Tumblr can be complicated when it comes to using it in a work setting. With the privacy options being somewhat limited, you will want to make sure that your staff are only sharing information that they are comfortable with in the public realm. You'll need to put some effort into designing an appropriate policy that covers the use of Tumblr and what content can be shared. If you're simply finding a way to engage staff and perhaps show outsiders what it is like to work at your organization, it can be used quite effectively, but you have to be mindful of how involved it gets.

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• ClickDesk allows account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store.
• It is compiled of amazing features of the live call, online engagement, communication, and interaction with users or clients on a very professional level.
• I can easily contact any customer or client easily by just contacting them on the platform which automatically connects to the representative of the relevant area.

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• Intuitive ease of use. It was easy to set up and get the account running immediately.
• Simplicity. Adding text, pictures and video was easy.
• Look & Feel. For the low maintenance approach we were aiming for, we were surprised that the site actually looked pretty slick.

• We believe ClickDesk has questionable business practices... be careful
• ClickDesk charged us for services we did not use
• It was our experience that ClickDesk will not issue a refund after they have charged us for services we did not want.

• It can be hard to get followers, similar to Twitter.
• Also similar to Twitter, its possible to get followers that are in no way interested in your business and seeking to promote themselves.
• If you want to use Tumblr to promote your products online, it can be a trial and error process that can be frustrating for businesses that have little experience with photography.

Because of its ease of use - both on desktop and mobile - and the perks of being able to schedule a post for future release, Tumblr is a tool that we plan to continue using in the long term. Despite feeling like a primairly one-sided tool, it can also start conversations online, which is something for which we are always striving.

Tumblr is an easy to use tool. If you're looking for a simple platform that isn't complicated Tumblr works well. There are even ways to embed it to a company website.

As I mentioned earlier, these competitors are good but they are too complex to manage by a non-tech person. Before deciding to buy clickdesk we tried 4-5 other competitors. Intercom was pretty easy too but also had a considerably complex panel for agents. A few of our departments are not that computer savvy. So we had to pick the easiest service we could find.

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Tumblr turns out to be better than Facebook Pages as it allows the pages to be in the form of customizable templates. It doesn't conform to specific rules for publications beyond the provided templates. Compared to WordPress, Tumblr is much simpler to use. It doesn't require any page management skills.

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• Overall pricing is high
• We can handle our customer's 24-hour basis with multiple agent accounts
• It makes easier our business productivity

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• Tumblr has helped me meet new people with similar interests.
• I used it for development blog postings for a game we worked on in college.
• N/A- Not really business oriented beyond linking to pages, but I don't have one of those businesses. I've just seen people use it for that.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info