What users are saying about
33 Ratings
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Score 3.8 out of 100
673 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Microsoft Dynamics 365

All told, if it hadn't been for the fact that we were testing it with both employees who knew CRM lingo and those who were new, we wouldn't have found such an issue. The program itself can be very useful for people who already manage CRMs, who know how to use them, who know how to run and manage employees on them, namely because of the "one-stop-shop" concept in data visibility. When it came down to it though, if you have high-turnover, then this product will devolve into only being used for it's base components. Down the middle, we found that the people who'd been in marketing for 4-5 years fell into the product easily because of the way it was written. Everyone before that, with novice experience, thought it was written like a textbook for a graduate class - little to no leeway if you don't happen to know one specific term
Patrick Stephens | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.0
Microsoft Dynamics 365
WYSIWYG email editor
ClickDimensions
5.3
Microsoft Dynamics 365
Dynamic content
ClickDimensions
4.0
Microsoft Dynamics 365
Ability to test dynamic content
ClickDimensions
2.5
Microsoft Dynamics 365
Landing pages
ClickDimensions
2.0
Microsoft Dynamics 365
A/B testing
ClickDimensions
4.1
Microsoft Dynamics 365
Mobile optimization
ClickDimensions
2.7
Microsoft Dynamics 365
Email deliverability reporting
ClickDimensions
3.7
Microsoft Dynamics 365
List management
ClickDimensions
5.5
Microsoft Dynamics 365
Triggered drip sequences
ClickDimensions
6.1
Microsoft Dynamics 365

Lead Management

ClickDimensions
4.5
Microsoft Dynamics 365
Lead nurturing
ClickDimensions
5.9
Microsoft Dynamics 365
Lead scoring and grading
ClickDimensions
4.9
Microsoft Dynamics 365
Data quality management
ClickDimensions
3.1
Microsoft Dynamics 365
Automated sales alerts and tasks
ClickDimensions
4.0
Microsoft Dynamics 365

Campaign Management

ClickDimensions
2.5
Microsoft Dynamics 365
Calendaring
ClickDimensions
4.0
Microsoft Dynamics 365
Event/webinar marketing
ClickDimensions
1.0
Microsoft Dynamics 365

Social Media Marketing

ClickDimensions
5.5
Microsoft Dynamics 365
Social sharing and campaigns
ClickDimensions
8.0
Microsoft Dynamics 365
Social profile integration
ClickDimensions
3.1
Microsoft Dynamics 365

Reporting & Analytics

ClickDimensions
2.6
Microsoft Dynamics 365
Dashboards
ClickDimensions
2.0
Microsoft Dynamics 365
Standard reports
ClickDimensions
2.0
Microsoft Dynamics 365
Custom reports
ClickDimensions
3.8
Microsoft Dynamics 365

Platform & Infrastructure

ClickDimensions
4.6
Microsoft Dynamics 365
API
ClickDimensions
1.0
Microsoft Dynamics 365
Role-based workflow & approvals
ClickDimensions
1.1
Microsoft Dynamics 365
Customizability
ClickDimensions
3.1
Microsoft Dynamics 365
Integration with Salesforce.com
ClickDimensions
7.0
Microsoft Dynamics 365
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
Microsoft Dynamics 365
Integration with SugarCRM
ClickDimensions
8.0
Microsoft Dynamics 365

Sales Force Automation

ClickDimensions
Microsoft Dynamics 365
8.4
Customer data management / contact management
ClickDimensions
Microsoft Dynamics 365
8.9
Workflow management
ClickDimensions
Microsoft Dynamics 365
8.5
Territory management
ClickDimensions
Microsoft Dynamics 365
8.2
Opportunity management
ClickDimensions
Microsoft Dynamics 365
8.7
Integration with email client (e.g., Outlook or Gmail)
ClickDimensions
Microsoft Dynamics 365
9.0
Contract management
ClickDimensions
Microsoft Dynamics 365
7.7
Quote & order management
ClickDimensions
Microsoft Dynamics 365
8.2
Interaction tracking
ClickDimensions
Microsoft Dynamics 365
8.3
Channel / partner relationship management
ClickDimensions
Microsoft Dynamics 365
8.1

Customer Service & Support

ClickDimensions
Microsoft Dynamics 365
8.4
Case management
ClickDimensions
Microsoft Dynamics 365
8.5
Call center management
ClickDimensions
Microsoft Dynamics 365
8.5
Help desk management
ClickDimensions
Microsoft Dynamics 365
8.2

Marketing Automation

ClickDimensions
Microsoft Dynamics 365
8.0
Lead management
ClickDimensions
Microsoft Dynamics 365
8.5
Email marketing
ClickDimensions
Microsoft Dynamics 365
7.6

CRM Project Management

ClickDimensions
Microsoft Dynamics 365
8.2
Task management
ClickDimensions
Microsoft Dynamics 365
8.6
Billing and invoicing management
ClickDimensions
Microsoft Dynamics 365
8.3
Reporting
ClickDimensions
Microsoft Dynamics 365
7.8

CRM Reporting & Analytics

ClickDimensions
Microsoft Dynamics 365
8.1
Forecasting
ClickDimensions
Microsoft Dynamics 365
8.3
Pipeline visualization
ClickDimensions
Microsoft Dynamics 365
8.0
Customizable reports
ClickDimensions
Microsoft Dynamics 365
7.9

Customization

ClickDimensions
Microsoft Dynamics 365
7.9
Custom fields
ClickDimensions
Microsoft Dynamics 365
8.5
Custom objects
ClickDimensions
Microsoft Dynamics 365
7.9
Scripting environment
ClickDimensions
Microsoft Dynamics 365
7.6
API for custom integration
ClickDimensions
Microsoft Dynamics 365
7.6

Security

ClickDimensions
Microsoft Dynamics 365
8.7
Single sign-on capability
ClickDimensions
Microsoft Dynamics 365
8.8
Role-based user permissions
ClickDimensions
Microsoft Dynamics 365
8.6

Social CRM

ClickDimensions
Microsoft Dynamics 365
7.6
Social data
ClickDimensions
Microsoft Dynamics 365
7.2
Social engagement
ClickDimensions
Microsoft Dynamics 365
7.9

Integrations with 3rd-party Software

ClickDimensions
Microsoft Dynamics 365
7.8
Marketing automation
ClickDimensions
Microsoft Dynamics 365
8.0
Compensation management
ClickDimensions
Microsoft Dynamics 365
7.7

Platform

ClickDimensions
Microsoft Dynamics 365
7.2
Mobile access
ClickDimensions
Microsoft Dynamics 365
7.2

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Microsoft Dynamics 365

  • Some useful out-of-the-box features, like mass uploads of Leads from trade shows or when qualifying a Lead, CRM automatically creates the Opportunity, Contact, and Account for you, etc.
  • Really powerful customizations through the user interface to improve user experience. Things like Business Rules, for example, if Field A = 1, then Field B = 2 and Field C = 2, if Field A = 2, then Field B and Field C don't apply, so automatically hide them.
  • Or other functionality that improves user experience, like Business Process Flows. These walk users step by step through our business process, helping them know when certain actions should take place, and at what point other data is now required. We've used this extensively with our Lead to Opportunity to Quote to Order process, helping users understand the business process each step of the way.
  • Customizations built on top of the platform now called model-driven PowerApps. You can have connections to "typical" data, like Accounts, Contacts, or Opportunities, for example, but then connect that data to custom entities, records that only apply to your specific business. This is all done through the user interface and allows you to customize and automate specific line-of-business applications for your specific needs.
  • Behind the scenes, D365 CE is built on SQL. So the data conforms to industry standards and makes it much easier to interact with. Your developers and IT team will thank you.
Anonymous | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Microsoft Dynamics 365

  • Microsoft Dynamics 365 storage & license cost can prohibit some large deployments or even cost-sensitive small projects from using the platform (although I'm certain most deployments would realize a positive ROI if implemented correctly with process automation).
  • The cost and licensing document for Dynamics 365 is 61 pages and will take a rocket scientist to understand it. It's better to just have your Microsoft help estimate the cost if they are willing to help you that.
  • The documentation on how to first fully understand the Out of the Box default solution and settings is lacking or even non-existing. This has the potential to derail Dynamic 365 launches and implementations from the gitgo. Want to use an out of the box entity?.. well it's probably related to 5 other entities that require configuration and full understanding of it to successful implement. And you ask where is the laymen guide or instructions?... User groups and forums. In Summary, Microsoft can up its game in deployment training and supporting documentation.
  • Microsoft needs to incentivize more external platforms to build app connectors for easy integration, such as ZenDesk, Slack, Tableau, etc. Even the current connector apps such as Salesforce, MailChimp, Docusign are useless or don't work at all.
  • Several limitations inhibit successful Dynamics 365 deployments such as: limited number of Rollup field calculations (summarizing fields on child/related records), limited number rows that can exported to Excel via advanced find, Dynamics 365 files, log and database storage size limit is extremely small and will always require purchasing additional storage (for Online deployments).
  • New user buy-in or acceptance or system platform changes can be difficult if a solid change management plan isn't enacted.
  • Don't expect much help from Microsoft on implementation or solutions unless it's a technical flaw with the platform. Microsoft relies on their MVP partner network to consult for implementations at a hefty cost. Hiring a knowledgeable and savvy Dynamics 365 System Administrator can reduce the need for consultant support; of course, this is dependant upon many many variables.
Justin Pink | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Microsoft Dynamics 365

Microsoft Dynamics 365 7.9
Based on 19 answers
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place.We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade.We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
Chris Jensen | TrustRadius Reviewer

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Microsoft Dynamics 365

Microsoft Dynamics 365 8.7
Based on 14 answers
As told before in the review, Microsoft Dynamics 365 is a one-stop solution for the overall business, it involves all departments in the organization, and makes business functionalities smooth by timely follow-ups, customer retention, customer engagements, and helps in maintaining a good relationship between customers and the businesses.
Vijayalakshmi G K | TrustRadius Reviewer

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Microsoft Dynamics 365

Microsoft Dynamics 365 9.0
Based on 7 answers
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
Todd Jankowski | TrustRadius Reviewer

Implementation Rating

ClickDimensions

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365

Microsoft Dynamics 365 9.2
Based on 4 answers
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
Sara Tsoodle | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Microsoft Dynamics 365

Salesforce has more desirable functions than Microsoft Dynamics 365, at a competitive price. Its user interface is far more superior, it has more customization, easier customization, and out of the box it is more pleasing to the eye and to the end user. If the client doesn't have a deep-rooted connection with Microsoft I wouldn't leap to Dynamics 365.
Alexander Cooper | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Microsoft Dynamics 365

  • It is hard to say, the reason why we are using Microsoft Dynamics CRM is because it is provided to us for free.
  • It could be worthwhile to investigate whether an alternative CRM (even though paid) can be used to boost the ROI
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Dynamics 365

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ClickDimensions
2.3
Microsoft Dynamics 365
8.5

Likelihood to Renew

ClickDimensions
9.0
Microsoft Dynamics 365
7.9

Usability

ClickDimensions
5.0
Microsoft Dynamics 365
8.7

Support Rating

ClickDimensions
1.0
Microsoft Dynamics 365
9.0

Online Training

ClickDimensions
Microsoft Dynamics 365
7.5

Implementation Rating

ClickDimensions
Microsoft Dynamics 365
9.2

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