What users are saying about
34 Ratings
19 Ratings
34 Ratings
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Score 3.6 out of 100
19 Ratings
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Score 7.4 out of 100

Feature Set Ratings

  • Omnisend ranks higher in 2 feature sets: Email & Online Marketing, Reporting & Analytics

Email & Online Marketing

3.7

ClickDimensions

37%
6.9

Omnisend

69%
Omnisend ranks higher in 9/9 features

WYSIWYG email editor

5.1
51%
8 Ratings
6.1
61%
5 Ratings

Dynamic content

3.7
37%
10 Ratings
7.1
71%
5 Ratings

Ability to test dynamic content

1.6
16%
10 Ratings
6.6
66%
5 Ratings

Landing pages

1.6
16%
10 Ratings
6.5
65%
3 Ratings

A/B testing

3.6
36%
10 Ratings
6.6
66%
4 Ratings

Mobile optimization

2.1
21%
10 Ratings
6.5
65%
3 Ratings

Email deliverability reporting

4.0
40%
18 Ratings
6.2
62%
8 Ratings

List management

5.6
56%
9 Ratings
7.6
76%
5 Ratings

Triggered drip sequences

6.1
61%
9 Ratings
9.0
90%
3 Ratings

Lead Management

4.7

ClickDimensions

47%

Omnisend

Feature Set Not Supported
N/A
ClickDimensions ranks higher in 4/4 features

Lead nurturing

6.8
68%
9 Ratings
N/A
0 Ratings

Lead scoring and grading

5.0
50%
9 Ratings
N/A
0 Ratings

Data quality management

3.0
30%
8 Ratings
N/A
0 Ratings

Automated sales alerts and tasks

4.0
40%
7 Ratings
N/A
0 Ratings

Campaign Management

2.5

ClickDimensions

25%

Omnisend

Feature Set Not Supported
N/A
ClickDimensions ranks higher in 2/2 features

Calendaring

4.0
40%
5 Ratings
N/A
0 Ratings

Event/webinar marketing

1.0
10%
6 Ratings
N/A
0 Ratings

Social Media Marketing

5.5

ClickDimensions

55%

Omnisend

Feature Set Not Supported
N/A
ClickDimensions ranks higher in 2/2 features

Social sharing and campaigns

8.0
80%
3 Ratings
N/A
0 Ratings

Social profile integration

3.1
31%
3 Ratings
N/A
0 Ratings

Reporting & Analytics

2.6

ClickDimensions

26%
5.9

Omnisend

59%
Omnisend ranks higher in 3/3 features

Dashboards

2.0
20%
9 Ratings
6.1
61%
4 Ratings

Standard reports

2.0
20%
9 Ratings
6.1
61%
5 Ratings

Custom reports

3.8
38%
7 Ratings
5.6
56%
2 Ratings

Platform & Infrastructure

4.4

ClickDimensions

44%

Omnisend

Feature Set Not Supported
N/A
ClickDimensions ranks higher in 6/6 features

API

1.0
10%
5 Ratings
N/A
0 Ratings

Role-based workflow & approvals

1.0
10%
5 Ratings
N/A
0 Ratings

Customizability

2.5
25%
7 Ratings
N/A
0 Ratings

Integration with Salesforce.com

7.0
70%
2 Ratings
N/A
0 Ratings

Integration with Microsoft Dynamics CRM

7.1
71%
10 Ratings
N/A
0 Ratings

Integration with SugarCRM

8.0
80%
2 Ratings
N/A
0 Ratings

Pre-Send Testing

ClickDimensions

Feature Set Not Supported
N/A
6.5

Omnisend

65%
Omnisend ranks higher in 4/4 features

Link Tracking

N/A
0 Ratings
7.0
70%
2 Ratings

Image Validation

N/A
0 Ratings
6.5
65%
2 Ratings

Inbox Display

N/A
0 Ratings
6.5
65%
2 Ratings

Email Previews

N/A
0 Ratings
6.1
61%
2 Ratings

Attribute Ratings

  • Omnisend is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

2.0

ClickDimensions

20%
10 Ratings
6.6

Omnisend

66%
5 Ratings

Likelihood to Renew

9.0

ClickDimensions

90%
1 Rating

Omnisend

N/A
0 Ratings

Usability

5.0

ClickDimensions

50%
3 Ratings

Omnisend

N/A
0 Ratings

Support Rating

1.0

ClickDimensions

10%
4 Ratings

Omnisend

N/A
0 Ratings

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Omnisend

It's kind of an automation workflow, but for example you can set up a popup to appear at a specific time on a specific product page and offer the visitor something. The visitor then signs up and then (after you've set up your automation sequence) that visitor gets a specific welcome page based on the popup they signed up through, and then a specific order confirmation email and everything else flows from that specific popup. That's great because it's allowed us to sort of fine-tune our offerings to get our visitors' emails in the first place and offer, for example, someone browsing a product page for 3 minutes something different than someone staying 20 seconds on the homepage and then leaving.
Lisa Korston | TrustRadius Reviewer

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Omnisend

  • Provides a campaign booster to improve open and click rates
  • Gathering of post-sale customer feedback
  • Integrated SMS automation
  • Reduces manual tasks by use of pre-built marketing automation workflows.
Daniel Cooper | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Omnisend

  • More options to customize emails.
  • Better customer service.
  • Email scheduling.
Tatiana Balletti | TrustRadius Reviewer

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ClickDimensions Editions & Modules

Additional Pricing Details

Omnisend

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$16

Starting Price

$0

Omnisend Editions & Modules

Edition
Free plan$0
Pro plan$59
Standard plan$16
  1. none
Additional Pricing Details
Omnisend offers three pricing plans: Free, Standard and Pro. Using Free plan you'll be able to explore all of Omnisend's features (emails, SMS, push notifications, popups, segmentation, analytics, etc), send up to 500 emails and push notifications, plus 60 SMS per month at no cost. The standard plan starts at $16 per month, you get everything in Free, unlimited web push notifications, a customer success manager and 24/7 support. From $59 per month, you can use Pro plan and send unlimited emails and push notifications, get advanced reporting features, a dedicated Customer Success Manager, and priority 24/7 support. You'll also get free SMS credits equal to the price of your plan.

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Omnisend

No score
No answers yet
No answers on this topic

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Omnisend

No score
No answers yet
No answers on this topic

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Omnisend

No score
No answers yet
No answers on this topic

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Omnisend

By far, Omnisend is my preferred mail software. The program has several customizations and options in the free plan that you do not receive on other mail software programs.
Anonymous | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Omnisend

  • Within the first month we has return customers placing larger orders.
  • Very easy for anyone on the team to set up, modify.
  • Reporting for management is easy.
Anonymous | TrustRadius Reviewer

Screenshots

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