What users are saying about
30 Ratings
8 Ratings
30 Ratings
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Score 3.7 out of 100
8 Ratings
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Score 8 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Omnisend

It's kind of an automation workflow, but for example you can set up a popup to appear at a specific time on a specific product page and offer the visitor something. The visitor then signs up and then (after you've set up your automation sequence) that visitor gets a specific welcome page based on the popup they signed up through, and then a specific order confirmation email and everything else flows from that specific popup. That's great because it's allowed us to sort of fine-tune our offerings to get our visitors' emails in the first place and offer, for example, someone browsing a product page for 3 minutes something different than someone staying 20 seconds on the homepage and then leaving.
Lisa Korston | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.3
Omnisend
8.5
WYSIWYG email editor
ClickDimensions
5.3
Omnisend
6.0
Dynamic content
ClickDimensions
4.2
Omnisend
8.0
Ability to test dynamic content
ClickDimensions
4.6
Omnisend
8.0
Landing pages
ClickDimensions
2.8
Omnisend
10.0
A/B testing
ClickDimensions
4.9
Omnisend
8.0
Mobile optimization
ClickDimensions
4.5
Omnisend
10.0
Email deliverability reporting
ClickDimensions
2.7
Omnisend
8.0
List management
ClickDimensions
4.0
Omnisend
10.0
Triggered drip sequences
ClickDimensions
5.5
Omnisend
8.8

Lead Management

ClickDimensions
3.7
Omnisend
Lead nurturing
ClickDimensions
2.8
Omnisend
Lead scoring and grading
ClickDimensions
4.5
Omnisend
Data quality management
ClickDimensions
3.2
Omnisend
Automated sales alerts and tasks
ClickDimensions
4.1
Omnisend

Campaign Management

ClickDimensions
2.7
Omnisend
Calendaring
ClickDimensions
4.1
Omnisend
Event/webinar marketing
ClickDimensions
1.2
Omnisend

Social Media Marketing

ClickDimensions
5.6
Omnisend
Social sharing and campaigns
ClickDimensions
8.0
Omnisend
Social profile integration
ClickDimensions
3.2
Omnisend

Reporting & Analytics

ClickDimensions
2.9
Omnisend
9.2
Dashboards
ClickDimensions
2.4
Omnisend
9.4
Standard reports
ClickDimensions
2.4
Omnisend
9.0
Custom reports
ClickDimensions
3.9
Omnisend

Platform & Infrastructure

ClickDimensions
5.0
Omnisend
API
ClickDimensions
1.2
Omnisend
Role-based workflow & approvals
ClickDimensions
1.3
Omnisend
Customizability
ClickDimensions
5.3
Omnisend
Integration with Salesforce.com
ClickDimensions
7.0
Omnisend
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
Omnisend
Integration with SugarCRM
ClickDimensions
8.0
Omnisend

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Omnisend

  • Omnisend permits 2000 emails sent per day with the free plan once linked to your website.
  • Omnisend permits unlimited contacts with free plan when most other providers have a limit unless you opt for a paid subscription.
Anonymous | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Omnisend

  • Initial setup wasn't firing right, support issue was handled pretty quickly and easily.
  • It does not go back and put previous orders/customers into the automation. It will only work with go-forward customers from the time you install the product. (At least that's what the outcome of our support inquiry told us...).
  • Would like to see more sample templates and campaigns.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Omnisend

No score
No answers yet
No answers on this topic

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Omnisend

No score
No answers yet
No answers on this topic

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Omnisend

No score
No answers yet
No answers on this topic

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Omnisend

At first I went through the standard choice, which is MailChimp. It's a nice-looking program and everything, but I wouldn't say they're user-friendly. It's quite techy and when you have an ecommerce store you really just want to get the results. It's a lot of work to create one simple newsletter and their customer support is pretty much non-existent. As for Klaviyo, they're pretty expensive. We just couldn't justify paying that much for results that were pretty much similar to MailChimp--in that it wasn't really impressive. Omnisend really was a breath of fresh air and their support must not sleep at all cause they answer all my smart and stupid questions within like 15 minutes. Every single time
Lisa Korston | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Omnisend

  • Omnisend has assisted with getting the word out
  • Great structure on templates making the company look very professional.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ClickDimensions Editions & Modules

Additional Pricing Details

Omnisend

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$16*

* Month

Omnisend Editions & Modules

Edition
Free plan$0
Standard plan$16
Pro plan$99
Enterprise planCustom pricing
    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    ClickDimensions
    3.3
    Omnisend
    9.0

    Likelihood to Renew

    ClickDimensions
    9.0
    Omnisend

    Usability

    ClickDimensions
    5.0
    Omnisend

    Support Rating

    ClickDimensions
    1.0
    Omnisend

    Add comparison