What users are saying about
33 Ratings
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Score 3.8 out of 100
21 Ratings
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Score 5.7 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Sugar Market (Salesfusion)

Salesfusion is a marketing automation platform more appropriate for small companies considering the limited functionalities are limited. The email builder tool is easy to use and ideal for someone with no coding knowledge
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.0
Sugar Market (Salesfusion)
4.4
WYSIWYG email editor
ClickDimensions
5.3
Sugar Market (Salesfusion)
3.0
Dynamic content
ClickDimensions
4.0
Sugar Market (Salesfusion)
5.0
Ability to test dynamic content
ClickDimensions
2.4
Sugar Market (Salesfusion)
4.0
Landing pages
ClickDimensions
2.0
Sugar Market (Salesfusion)
6.0
A/B testing
ClickDimensions
4.1
Sugar Market (Salesfusion)
4.0
Mobile optimization
ClickDimensions
2.7
Sugar Market (Salesfusion)
1.0
Email deliverability reporting
ClickDimensions
3.8
Sugar Market (Salesfusion)
7.0
List management
ClickDimensions
5.5
Sugar Market (Salesfusion)
4.0
Triggered drip sequences
ClickDimensions
6.1
Sugar Market (Salesfusion)
6.0

Lead Management

ClickDimensions
4.5
Sugar Market (Salesfusion)
5.3
Lead nurturing
ClickDimensions
6.0
Sugar Market (Salesfusion)
6.0
Lead scoring and grading
ClickDimensions
4.9
Sugar Market (Salesfusion)
4.0
Data quality management
ClickDimensions
3.1
Sugar Market (Salesfusion)
5.0
Automated sales alerts and tasks
ClickDimensions
4.0
Sugar Market (Salesfusion)
6.0

Campaign Management

ClickDimensions
2.5
Sugar Market (Salesfusion)
6.5
Calendaring
ClickDimensions
4.0
Sugar Market (Salesfusion)
6.0
Event/webinar marketing
ClickDimensions
1.0
Sugar Market (Salesfusion)
7.0

Social Media Marketing

ClickDimensions
5.5
Sugar Market (Salesfusion)
8.2
Social sharing and campaigns
ClickDimensions
8.0
Sugar Market (Salesfusion)
8.2
Social profile integration
ClickDimensions
3.1
Sugar Market (Salesfusion)

Reporting & Analytics

ClickDimensions
2.6
Sugar Market (Salesfusion)
2.3
Dashboards
ClickDimensions
2.0
Sugar Market (Salesfusion)
5.0
Standard reports
ClickDimensions
2.0
Sugar Market (Salesfusion)
1.0
Custom reports
ClickDimensions
3.8
Sugar Market (Salesfusion)
1.0

Platform & Infrastructure

ClickDimensions
4.6
Sugar Market (Salesfusion)
4.8
API
ClickDimensions
1.0
Sugar Market (Salesfusion)
5.0
Role-based workflow & approvals
ClickDimensions
1.0
Sugar Market (Salesfusion)
6.0
Customizability
ClickDimensions
3.1
Sugar Market (Salesfusion)
3.0
Integration with Salesforce.com
ClickDimensions
7.0
Sugar Market (Salesfusion)
9.2
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
Sugar Market (Salesfusion)
1.0
Integration with SugarCRM
ClickDimensions
8.0
Sugar Market (Salesfusion)

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Sugar Market (Salesfusion)

  • It was easy to navigate.
  • I liked that I could click on a link to email a potential client and that it would track/link that email back to the Salesfusion profile.
  • I liked the reporting features so that I could see exactly how many cold calls resulted in appointments, with whom I last left voicemail or need to follow up with.
Anonymous | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Sugar Market (Salesfusion)

  • The user interface is somewhat cumbersome and not intuitive at times.
  • Additional user education available through downloads for existing customers rather than scheduled webinars would be helpful.
  • Custom reporting is complicated to set up.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Sugar Market (Salesfusion)

Sugar Market (Salesfusion) 10.0
Based on 3 answers
We've been very happy with SalesFusion since day 1. We've also created a new website during the time period that we've had SF and everything carried over great to our new website!
Lindsey Wilson | TrustRadius Reviewer

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Sugar Market (Salesfusion)

No score
No answers yet
No answers on this topic

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Sugar Market (Salesfusion)

Sugar Market (Salesfusion) 8.2
Based on 1 answer
The support team has always been helpful, friendly, prompt and knowledgeable. They follow-up on all my tickets promptly and when needed are available for screen sharing to illustrate solutions for more complex problems. The support department at Salesfusion is one of my favorite things about the platform.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Sugar Market (Salesfusion)

I was using Net-Results and it seemed more geared for an experienced marketer who was familiar with HTML and didn't need as much training. I found the system frustrating and didn't have much success when I called in for training. I was brand new to automation marketing and needed more hand-holding than Net-Results was able to provide
Amy Bailey | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Sugar Market (Salesfusion)

  • Increased employee efficiency
  • Better customer service
  • The ability to send email campaigns from a specific user and not "from" the organization title. We use this funcationality a lot and it was not available with other software so this is huge.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ClickDimensions Editions & Modules

Additional Pricing Details

Sugar Market (Salesfusion)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Sugar Market (Salesfusion) Editions & Modules

Edition
Core$1,0001
  1. Database size
Additional Pricing Details
Prices listed are monthly subscription rates. Our packages include live support and training. Additional charges apply for contact databases above 10k, dedicated IPs, CRM integration and sandboxes. Please complete the form on our site to request a quote based on your specific needs.

Rating Summary

Likelihood to Recommend

ClickDimensions
2.3
Sugar Market (Salesfusion)
3.0

Likelihood to Renew

ClickDimensions
9.0
Sugar Market (Salesfusion)
10.0

Usability

ClickDimensions
5.0
Sugar Market (Salesfusion)

Support Rating

ClickDimensions
1.0
Sugar Market (Salesfusion)
8.2

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